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Recent guest reviews

Excellent resort located in a beautiful, unspoiled area of Oahu! From the accommodations to the superior staff to the gorgeous view, the Kahala offers a picture-perfect Hawaiian vacation just 10 minutes from Waikiki.

The property was well maintained! The support check in phone service with the external agency was terrible! Called 12 times in a row with my phone and call the 13th time with a different phone and finally got through. Then answered my questions, I then called 4 times and NO ANSWER at all each time!!!!

I always love the location of the resort. Away from busy Waikiki and next to the golf club. I booked an ocean view and the first night I thought I could smell cigarette smoke and wheat in our room, The third night was really awful that the smoke was coming from the adjoining door-It was too strong that it went all the way to the hallway I have to call concierge and they sent security. Staff sent us fruits for that incident and offered to change our rooms. Overall, we loved the seafood buffet at Plumeria and the beach. The furniture foam covers needs some change, you can see old stains.

reckless loud kids under no control, staff did nothing. there should be an adult hour at the pool, even tho there isa kiddie pool, the kids use th big pool. honestly, there are so many things under utilized - i could give you a list... its a shame.

The staff was friendly and efficient , 5 stars ! Everyone from the valet to the front desk manager all go out of their way to help !

The Kahala was luxurious and the staff super attentive but walking into our room was like walking into a home away from home. So relaxing and pleasant

My family and I enjoyed the amazing service, pleasant staff, and the beautiful dolphins on display at he resort. Unfortunately, the property is extremely worn and needs an extensive soft goods renovation in the rooms I.e. the carpeting in the rooms was disgustingly dirty and stained. This left me with such a terrible feeling with the cost of the rates we paid for our stay. I’ve been in the hospitality industry for over 15 years at the highest levels of luxury and at the price per room your product isn’t worth it! Respectfully James Rodgers

Customer service was beyond great! Definitely coming back to this resort

This is truly a five star hotel, it's gorgeous, everyone is so friendly and helpful, the beach and scenery are amazing. Room service is top

This is my second stay here. The staff and service here is the best.

Everything was as expected. The hotel was very nice and very clean

An excellent spot for a family vacation. Wonderful staff and beautiful property. We loved the room and the breakfast buffet is a must!

Kahala Ave Honolulu HI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Kahala within a mile (2 km) of Kahala Mall, The Kahala Hotel & Resort is within a few miles (5 km) of other popular sights such as Diamond Head. This 338-room, 5-star resort has a full-service spa along with an outdoor pool and free in-room WiFi.


Dining

Get your fill of Italian cuisine for lunch, or dinner at Arancino at the Kahala, one of 5 onsite restaurants, or enjoy the ocean views at Hokus. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.


Rooms

All 338 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect 40-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Ceiling fans, safes, and phones are also standard.


Property features

The Kahala Hotel & Resort features a full-service spa, an outdoor pool, and a children's pool. Parking is USD 40 per night (USD 40 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for USD 195 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a fitness center, a spa tub, and a sauna.

Room options

Standard Room, Ocean Front View (No Resort Fee)

1 King Bed | 2 Double Beds | Sleeps 4

Standard Room, Mountain View (Scenic, No Resort Fee)

1 King Bed | 2 Double Beds | Sleeps 3

Exclusive Suite, 1 Bedroom, Balcony, Tower (No Resort Fee)

1 King Bed | 2 Double Beds | Sleeps 4

Suite (Imperial, No Resort Fee)

1 King Bed | Sleeps 4

Guest reviews for The Kahala Hotel & Resort

Everyone (30) Couples (5) Family (7)
5
Family

Excellent resort located in a beautiful, unspoiled area of Oahu! From the accommodations to the superior staff to the gorgeous view, the Kahala offers a picture-perfect Hawaiian vacation just 10 minutes from Waikiki.

By on Jun 13, 2021

Review comment responded on Jun 14, 2021

Mahalo for sharing!

5
Partner Couples

The property was well maintained! The support check in phone service with the external agency was terrible! Called 12 times in a row with my phone and call the 13th time with a different phone and finally got through. Then answered my questions, I then called 4 times and NO ANSWER at all each time!!!!

By on May 30, 2021

Review comment responded on May 30, 2021

Thank you for choosing The Kahala and we are pleased your stay was to expectations. We have noted your issues with 3rd party phone support. Mahalo.

3
Family

I always love the location of the resort. Away from busy Waikiki and next to the golf club. I booked an ocean view and the first night I thought I could smell cigarette smoke and wheat in our room, The third night was really awful that the smoke was coming from the adjoining door-It was too strong that it went all the way to the hallway I have to call concierge and they sent security. Staff sent us fruits for that incident and offered to change our rooms. Overall, we loved the seafood buffet at Plumeria and the beach. The furniture foam covers needs some change, you can see old stains.

By on May 26, 2021

Review comment responded on May 26, 2021

Aloha. Thank you for choosing The Kahala! Appreciate you reaching out and allowing our team to solve issues while you were on property. We look forward to serving you again! Mahalo.

3
Everyone

reckless loud kids under no control, staff did nothing. there should be an adult hour at the pool, even tho there isa kiddie pool, the kids use th big pool. honestly, there are so many things under utilized - i could give you a list... its a shame.

By on May 20, 2021

Review comment responded on May 20, 2021

Aloha! Thank you for taking the time to share. We are disappointed to learn we did not meet your expectations. Your comments are valued and will be reviewed with our team. Mahalo.

5
Everyone

By on Dec 29, 2020

Review comment responded on Jan 11, 2021

Mahalo for visiting The Kahala!

5
Everyone

By on Dec 23, 2020

Review comment responded on Dec 28, 2020

Mahalo, Faris for choosing The Kahala!

5
Everyone

By on Dec 21, 2020

Review comment responded on Dec 21, 2020

Mahalo!

5
Everyone

The staff was friendly and efficient , 5 stars ! Everyone from the valet to the front desk manager all go out of their way to help !

By , from Los angeles on Dec 7, 2020

Review comment responded on Dec 15, 2020

Many thanks for your kind words. We hope to serve you again!

5
Family with small children

The Kahala was luxurious and the staff super attentive but walking into our room was like walking into a home away from home. So relaxing and pleasant

By on Feb 20, 2020

Review comment responded on Mar 16, 2020

Mahalo for choosing The Kahala!

3
Family with small children

My family and I enjoyed the amazing service, pleasant staff, and the beautiful dolphins on display at he resort. Unfortunately, the property is extremely worn and needs an extensive soft goods renovation in the rooms I.e. the carpeting in the rooms was disgustingly dirty and stained. This left me with such a terrible feeling with the cost of the rates we paid for our stay. I’ve been in the hospitality industry for over 15 years at the highest levels of luxury and at the price per room your product isn’t worth it! Respectfully James Rodgers

By , from New York on Feb 19, 2020

Review comment responded on Mar 5, 2020

We appreciate you choosing The Kahala. Thank you for the feedback. We are sincerely apologetic that we did not meet your expectations. Mahalo.

The Kahala Hotel & Resort

5000 Kahala Ave, Honolulu, HI 96816
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