Hilo Hawaiian Hotel, Trademark Collection by Wyndham

3.5 star property
Bayside hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Exterior
Sports facility
Oceanfront | Desk, laptop workspace, iron/ironing board, rollaway beds
1 Bedroom Oceanfront | Living area | 32-inch flat-screen TV with cable channels, TV
Lanai

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Housekeeping

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Coconut Island Park
    ‪7 min walk‬
  • Liliuokalani Park and Gardens
    ‪7 min walk‬
  • Port of Hilo
    ‪3 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪6 min drive‬

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Room options

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 1 King Bed

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking (Banyan View)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking (Banyan View)

  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Ocean View

  • Sleeps 4
  • 2 Queen Beds

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

  • Sleeps 4
  • 2 Queen Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 2 Double Beds

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

About the neighborhood

Hilo

Located in Keaukaha, Hilo Hawaiian Hotel, Trademark Collection by Wyndham is next to Hamakua Heritage Corridor and Naniloa Country Club. This 286-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Coconut Island Park - 7 min walk - 0.4 miles
  • Liliuokalani Park and Gardens - 7 min walk - 0.4 miles
  • Hilo Farmers Market - 3 min drive - 1.5 miles
  • Port of Hilo - 3 min drive - 1.5 miles
  • University of Hawaii at Hilo - 5 min drive - 2.6 miles

Getting around

  • Hilo Intl. Airport (ITO) - 7 min drive

Restaurants

  • ‪Ken's House Of Pancakes - ‬12 min walk
  • ‪Don's Grill - ‬2 min drive
  • ‪Hawaiian Style Cafe Hilo - ‬3 min drive
  • ‪Ocean Front Kitchen - ‬19 min walk
  • ‪Waioli Lounge - ‬1 min walk

About this property

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Bayside hotel with a fitness center and a 24-hour front desk
Hilo Hawaiian Hotel, Trademark Collection by Wyndham features an outdoor pool, a gym, and a business center. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with securing valuables and concierge services. Other amenities at this golf hotel include a meeting room, a terrace, and laundry facilities.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Elevator

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 30 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 30.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is GE-189-318-3488-01.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses solar energy, plus a grey water recycling system.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

Is free cancellation available at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

As of Jul 9, 2025, prices found for a 1-night stay for 2 adults at Hilo Hawaiian Hotel, Trademark Collection by Wyndham on Jul 13, 2025 start from $170.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

This hotel is situated in Keaukaha, just steps from Naniloa Country Club, and within a 10-minute walk of Liliuokalani Park and Gardens and Coconut Island Park. You'll also find Wailoa River State Park Hawaii and Bayfront Park less than a mile away.

Will I be able to park at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Yes, self parking is offered for free at the hotel. Electric car charging is also available for guests.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham have a casino?

No, Hilo Hawaiian Hotel, Trademark Collection by Wyndham doesn't have a casino.

Is there an indoor pool at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham have a restaurant that serves breakfast?

Yes, Hilo Hawaiian Hotel, Trademark Collection by Wyndham serves a full breakfast for a surcharge each morning at WSW The Steakhouse.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham allow pets to stay for free?

No, pets aren't allowed at Hilo Hawaiian Hotel, Trademark Collection by Wyndham though service animals are welcome.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

The closest major airport to Hilo Hawaiian Hotel, Trademark Collection by Wyndham is Hilo Intl. Airport (ITO), which is 3.5 mi away (7 minutes by car).

Are there rooms with balconies at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or garden views.

Hilo Hawaiian Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 603 out of 1288 reviews
Rating 8 - Good. 379 out of 1288 reviews
Rating 6 - Okay. 185 out of 1288 reviews
Rating 4 - Poor. 68 out of 1288 reviews
Rating 2 - Terrible. 53 out of 1288 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Sandeep

Stayed 1 night in Jun 2025

10/10 Excellent

Harold

Stayed 1 night in May 2025

8/10 Good

Harold

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good price.
Stayed 1 night in May 2025

10/10 Excellent

Maria Pajimula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Carl

Stayed 1 night in Apr 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is wonderful

10/10 Excellent

sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in a wonderful location overlooking the bay of the pretty town of Hilo. One call walk out of the hotel and stroll around the beautiful park and the waterfront. Front office staff were very helpful and friendly. Great to have free parking.
Stayed 1 night in Apr 2025

2/10 Terrible

Elisa

Traveled with family
Stayed 1 night in Apr 2025

10/10 Excellent

Sandra

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
When i checked in the girl said your room is right around corner and pointed. When i went right around the corner there was a staircase leading to the 2nd floor. We are in our mid/ late 60s we had 2 bags that weighed close to 50 pounds. We looked around for elevator which was across lobby in opposite direction. Got on elevator but elevators dont go to 2nd floor. I went back to the girl at desk and asked how im supposed to get luggage up the stairs and she said you can carry them. Then she said we have a bell boy that can take them. She made a comment to the other girl that i can walk up stairs. Yes i can walk up stairs but not with 50 pound luggage plus a carry on!!! All she had to say when i was checking in, was room is up the stairs with no elevator access. Will you need help with my bags. Either she was new or having a bad day but she made our arrival very upsetting. Everything else was absolutely wonderful. We had a ocean view room which was amazing.
Stayed 2 nights in Apr 2025

10/10 Excellent

Weng, La Canada flintridge

Stayed 1 night in Apr 2025

8/10 Good

Alexander

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Older property, but good location and pretty clean.
Stayed 3 nights in Mar 2025

8/10 Good

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to find the hotel in the dark the first night, that was most frustrating. The grounds were lovely & I spent a few hours taking in the scenery.
Stayed 7 nights in Mar 2025

8/10 Good

Mark, Sunnyvale

Liked: Cleanliness, staff & service, property conditions & facilities
Nice older property on the water and opposite a park. Very convenient for Volcano Park. Only issue was the mattress was very soft and uncomfortable and should be replaced.

6/10 Okay

Katherine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Wouldn't recommend to anyone

Nothing has been updated in years, paint is peeling, walls are dirty, the beds/pillows are so uncomfortable. Wouldn't recommend to anyone, and charging a resort fee to stay here is a joke, worst place we've stayed this trip
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very outdated. Old shower and toilets, flooring cracked.
Stayed 1 night in Mar 2025

2/10 Terrible

Briana

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Beier

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Relatively quiet. Convenient parking. Nice view.
Stayed 1 night in Mar 2025

10/10 Excellent

JODY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved it here. No sandy beach but that's Hilo. We were only there for two days which e perfect to s all we wanted to.
Stayed 2 nights in Jan 2025

10/10 Excellent

Wilbur

Stayed 2 nights in Mar 2025

10/10 Excellent

Ruyi

Stayed 1 night in Mar 2025

4/10 Poor

David

Disliked: Amenities, property conditions & facilities
Disrepair. Broken ice machine not replaced. Curtain rail bent. Loose electric plugs in most fixtures. Poor vent in shower. Old loose fixtures in bath. Old air conditioner very loud. Customer service is poor. Loud and pushy. Almost bully like at the front desk and lounge. Had to initial at sign in not to lift up on tub faucet and a number of other items. They need to repair and replace many items in this hotel. Starting with senior staff they need refresher training in customer service. I had the impression they thought they were doing me a favor. I’ve been in both Lodging and restaurant business’s and they do not meet even basic standards here.
Stayed 3 nights in Mar 2025

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved its walking proximity to Coconut Island, where you could snorkel, swim, and fish. The harbour room views were unsurpassed including a direct view of Mauna Kea. It had a nice pool, but would’ve loved a hot tub as well. For the price, it was a really nice hotel with many amenities.
Stayed 2 nights in Mar 2025

8/10 Good

Evgeny

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room service was not done for 4 days, despite my reminders. The toilet paper, towels, coffy, no supplies delivered
Stayed 6 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025