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Hilo Hawaiian Hotel, Trademark Collection by Wyndham

3.5 star property
Bayside hotel with a coffee shop and an outdoor pool

Choose dates to view prices

Photo gallery for Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Desk, laptop workspace, iron/ironing board, rollaway beds
Sports facility
Exterior
1 Bedroom Oceanfront | Living area | 32-inch flat-screen TV with cable channels, TV
Breakfast and dinner served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
71 Banyan Dr, Hilo, HI, 96720
  • Place, Naniloa Country Club
    ‪1 min walk‬
  • Place, Liliuokalani Park and Gardens
    ‪7 min walk‬
  • Place, Coconut Island Park
    ‪7 min walk‬
  • Airport, Hilo, HI (ITO-Hilo Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking, Ocean View

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Non Smoking, Ocean View

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View | Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking (Banyan View)

7.0 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Non Smoking (Banyan View)

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Hilo

Located in Keaukaha, Hilo Hawaiian Hotel, Trademark Collection by Wyndham is next to Hamakua Heritage Corridor and Naniloa Country Club. This 286-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Naniloa Country Club - 1 min walk - 0.0 miles
  • Liliuokalani Park and Gardens - 7 min walk - 0.4 miles
  • Coconut Island Park - 7 min walk - 0.4 miles
  • Bayfront Park - 17 min walk - 0.9 miles
  • Port of Hilo - 3 min drive - 1.7 miles

Getting around

  • Hilo Intl. Airport (ITO) - 7 min drive

Restaurants

  • ‪Ken's House of Pancakes - ‬12 min walk
  • ‪Verna's Drive In - ‬11 min walk
  • ‪Ocean Front Kitchen - ‬19 min walk
  • ‪Hilo Lunch Shop - ‬3 min drive
  • ‪Big Island Coffee Roasters - ‬11 min walk

About this property

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Bayside hotel with a coffee shop and an outdoor pool
Hilo Hawaiian Hotel, Trademark Collection by Wyndham features an outdoor pool, a gym, and a business center. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with securing valuables and concierge services. Other amenities at this golf hotel include a meeting room, a terrace, and laundry facilities.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Elevator

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 35.61 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 30.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is GE-189-318-3488-01.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses solar energy, plus a grey water recycling system.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

Is free cancellation available at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

As of Feb 15, 2026, prices found for a 1-night stay for 2 adults at Hilo Hawaiian Hotel, Trademark Collection by Wyndham on Feb 17, 2026 start from $175.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

This hotel is situated in Keaukaha, just steps from Naniloa Country Club, and within a 10-minute walk of Liliuokalani Park and Gardens and Coconut Island Park. You'll also find Bayfront Park and Hamakua Heritage Corridor less than a mile away.

Will I be able to park at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Yes, self parking is offered for free at the hotel. Electric car charging is also available for guests.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham have a casino?

No, Hilo Hawaiian Hotel, Trademark Collection by Wyndham doesn't have a casino.

Is there an indoor pool at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hilo Hawaiian Hotel, Trademark Collection by Wyndham a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham have a restaurant that serves breakfast?

Yes, Hilo Hawaiian Hotel, Trademark Collection by Wyndham serves a full breakfast for a surcharge each morning at WSW The Steakhouse.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham allow pets to stay for free?

No, pets aren't allowed at Hilo Hawaiian Hotel, Trademark Collection by Wyndham though service animals are welcome.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

The closest major airport to Hilo Hawaiian Hotel, Trademark Collection by Wyndham is Hilo Intl. Airport (ITO), which is 3.5 mi away (7 minutes by car).

Are there rooms with balconies that I can book at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or garden views.

Hilo Hawaiian Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 607 out of 1328 reviews
Rating 8 - Good. 371 out of 1328 reviews
Rating 6 - Okay. 204 out of 1328 reviews
Rating 4 - Poor. 76 out of 1328 reviews
Rating 2 - Terrible. 70 out of 1328 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kim

Stayed 1 night in Jan 2026

10/10 Excellent

Christine, Buffalo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean.
Stayed 3 nights in Nov 2025

4/10 Poor

Volodymyr

Disliked: Staff & service, amenities
Old AC make units terrible noice throughout night. It doesn’t matter if you turn yours off, you’ll hear those that up/downstairs.
Stayed 2 nights in Nov 2025

8/10 Good

Ahmad

Liked: Cleanliness
Beautiful hotel Old furniture
Stayed 1 night in Nov 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Matt, This is Joey Basa. Glad to have met you and your Frenchie. I just wanted to let you know that Mary and Leinoni are incredible as well as your entire front office team! One of the reasons I returned to the Islands and to stay at your hotel. Very Thankful and grateful for your entire staff. You should be proud! Food and atmosphere were also amazing. Keep up your great work! Joey Basa
Stayed 6 nights in Nov 2025

2/10 Terrible

luciano

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude and non accommodating. No bottle waters available and just not a good place to stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Leif

Stayed 2 nights in Nov 2025

10/10 Excellent

John

Traveled with family
Beautiful room and rooms are huge! Recommend this hotel!
Stayed 2 nights in Nov 2025

8/10 Good

Antoinette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay in Hilo!
Stayed 2 nights in Nov 2025

4/10 Poor

Dipti, Saratoga

Stayed 1 night in Nov 2025

8/10 Good

ada

Stayed 3 nights in Nov 2025

6/10 Okay

Jacqueline

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was nice. I found the room furnishings to be old and the curtain was torn. Room was clean. I was surprised that room service was every other day. General space was sparsely furnished. I did not eat on site during my stay. The outside pool looked clean and is a nice size for lap swimming.
Stayed 2 nights in Nov 2025

10/10 Excellent

Austin

Stayed 2 nights in Nov 2025

10/10 Excellent

john

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here is super basic easy. And I've stayed here multiple times so if it's not broke. I don't fix it.
Stayed 1 night in Nov 2025

10/10 Excellent

Glynis

Liked: Cleanliness, staff & service, amenities
Nice get away, service was on point.
Stayed 2 nights in Oct 2025

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Help come immediately when the landline phone didn’t work. Hair dryer didn’t work and they brought another immediately. Great service
Stayed 4 nights in Oct 2025

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Marilynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was amazing. We stayed here bc hotels.com didn’t actually make my reservation when I did so we found out on the flight from Seattle to Kona that we didn’t have a place to stay. 2 stars for hotels.com bc the customer service was helpful (this time) but this is the second time this has happened.
Stayed 6 nights in Oct 2025

2/10 Terrible

Christi

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is probably the worat i e ever stayed at. Nothing was in good condition from carpet to the curb out front. Staff was barely helpful. Dark and dingy. Thumbs down.
Stayed 1 night in Oct 2025

2/10 Terrible

rod

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

stay away, hidden fees

dirty room and balcony, bar closes when it wants, hidden resort fees. Had to walk down to the Hilton to get food and drink as they closed because they wanted to go home.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kay

Traveled with partner
Liked: Cleanliness, staff & service
Needs some remodeling. Shower curtain rod rusty.
Stayed 1 night in Oct 2025

8/10 Good

Earl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, convenient location to visit sites from around Hilo. Beautiful area with lots of areas to walk and enjoy the sites.
Stayed 3 nights in Oct 2025

2/10 Terrible

Jack

Traveled with family
Disliked: Amenities, property conditions & facilities
Facilities are very old. Overpriced
Stayed 1 night in Oct 2025

8/10 Good

Sarah, albuquerque

Liked: Staff & service
Stayed 1 night in Oct 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

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