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 Hilo •1 Room
 Hilo • 1 Room
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Castle Hilo Hawaiian Hotel

3.5 out of 5.0
Overview Reviews Amenities & Policies
71 Banyan Dr, Hilo, HI
1-844-663-2269
4.1
out of 5
"Good!"
See all 152 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 3.5

This hotel is most popular for:

  • Everyone
  • Family
  • Couples

Recent guest reviews

Overall, the property is great. Rm 409 has a view of a huge banyan tree and the lobby exit. We opted for 2 Queen size beds. The room was very spacious. Larger than I had expected. We had dinner at the Queens Restaurant for Seafood Buffet night @ $59 ea. A very nice selection of food, Salads and Desserts. Our waitress was very friendly The only negative to this property which is a very big problem for every property in Hilo are the annoying Coqui frogs which chirp at sundown non stop until sunrise. Perhaps being on a higher floor may lessen the sound. But it may cause a problem for light sleepers.

Beautifully renovated property in every way, very spacious rooms. AC was able to run on Low- really quiet - once the desired temperature was reached. Sheets were super soft. A small refrigerator was also available. Great stay!

I like the associates working at the breakfast Buffett room, all of the ladies working in the breakfast lounge was very polite and really provided a great customer experience and Awesone customer service. the rooms was awsome and very clean. the parking lot was very accessible and I found parking to be easy. Checking in was very quick and thorough. I will be back in the near future.

Everything services close to everything aloha was good in general

It charges resort fee but doesn't provide resort type of experience and amenities. There is only one swimming pool on site but it's always been dirty with floating leaves.

Location ......................................................................................

I liked it all!!! It was great to come back to a clean room, bed made up, and more clean towels! The staff was friendly, very helpful and overall great! BEST hotel stay ever!!!

The staff was friendly and always available to help. But I didn't like the overall condition of the hotel.

Great location with beautiful view. Friendly staff. Nice happy hour in the bar downstairs.

Every thing was great. Good location for getting around. Except the parking.

Excellent stay. Room was nice and well maintained. Hotel felt comfortable, clean, and up to date. Free reusable water bottles were a nice touch too!

I didnt like the smell in the hotel as its old budiling i think.

Loved the friendliness. The food at the restaurant and the rooms were very nice. Not updated but very clean and comfortable. I would recommend this hotel to anyone

Banyan Dr Hilo HI

Hotel highlights

  • Steps from Hamakua Coast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Castle Hilo Hawaiian Hotel places you next to Hamakua Coast and within a few miles (5 km) of other popular attractions like Lyman Museum. This 286-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 9:30 AM.


Rooms

The 286 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and safes. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Phones and ironing boards are other standard amenities.


Property features

Guests of Castle Hilo Hawaiian Hotel have access to an outdoor pool, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with securing valuables and concierge services. Other amenities at this golf hotel include a meeting room, a terrace, and laundry facilities.

Room options

Standard Room, Garden View

Full 2 | King 1 | Sleeps 4
$169* Per night/room Nov 3 - Nov 4

Superior Room, Ocean View

Full 2 | King 1 | Sleeps 4

Suite, 1 Bedroom, Garden View

Queen 2 | Sleeps 4

Junior Suite

King 1 | Sleeps 2

Deluxe Room, Ocean View

King 1 | Queen 2 | Sleeps 4

Guest reviews for Castle Hilo Hawaiian Hotel

Everyone (101) Couples (19) Business (3) Family (23) Friends (4)
5
Everyone

By on Oct 17, 2019

Review comment responded on Oct 18, 2019

Thank you for your feedback. We look forward to a return visit to Hilo and the Hilo Hawaiian Hotel very soon.

4
Families

Overall, the property is great. Rm 409 has a view of a huge banyan tree and the lobby exit. We opted for 2 Queen size beds. The room was very spacious. Larger than I had expected. We had dinner at the Queens Restaurant for Seafood Buffet night @ $59 ea. A very nice selection of food, Salads and Desserts. Our waitress was very friendly The only negative to this property which is a very big problem for every property in Hilo are the annoying Coqui frogs which chirp at sundown non stop until sunrise. Perhaps being on a higher floor may lessen the sound. But it may cause a problem for light sleepers.

By on Sep 22, 2019

Review comment responded on Sep 23, 2019

Thank you very much for your comments, we greatly appreciate them. Mahalo for choosing staying with us and we look forward to your return visit to the Hilo Hawaiian Hotel soon.

5
Everyone

By on Sep 17, 2019

Review comment responded on Sep 17, 2019

Thank you very much for your feedback. We look forward to return visit to Hilo and the Hilo Hawaiian Hotel.

5
Partner Couples

Beautifully renovated property in every way, very spacious rooms. AC was able to run on Low- really quiet - once the desired temperature was reached. Sheets were super soft. A small refrigerator was also available. Great stay!

By , from Kapolei on Sep 5, 2019

Review comment responded on Sep 5, 2019

Thank you very much for your comments, we appreciate you taking time out of your busy day to share your experience with us. We look forward to a return visit to the Hilo Hawaiian Hotel someday soon. Mahalo.

5
Business Business Travelers

I like the associates working at the breakfast Buffett room, all of the ladies working in the breakfast lounge was very polite and really provided a great customer experience and Awesone customer service. the rooms was awsome and very clean. the parking lot was very accessible and I found parking to be easy. Checking in was very quick and thorough. I will be back in the near future.

By on Aug 26, 2019

Review comment responded on Aug 27, 2019

Thank you very much for your comments, it is greatly appreciated. We look forward to the next opportunity to serve you again on your next visit to Hilo. Thank you.

5
Everyone

By on Aug 26, 2019

Review comment responded on Aug 27, 2019

Thank you very much for your feedback, it is greatly appreciated. We look forward to the next opportunity to serve you again on your next visit to Hilo. Thank you.

5
Partner Couples

Everything services close to everything aloha was good in general

By on Aug 18, 2019

Review comment responded on Aug 19, 2019

Thank you very much for your comments, we greatly appreciate you taking the time out of your busy day to do so. We look forward to a return visit to Hawaii Island and the Hilo Hawaiian Hotel. Mahalo.

2
Family with small children

It charges resort fee but doesn't provide resort type of experience and amenities. There is only one swimming pool on site but it's always been dirty with floating leaves.

By on Aug 13, 2019

Review comment responded on Aug 13, 2019

Thank you for your comments, we are sorry your stay was not what you expected and will work hard on improvements. Mahalo.

5
Everyone

By on Aug 7, 2019

Review comment responded on Aug 8, 2019

Thank you very much for your comments, we do appreciate them. We look forward to your next visit to the Hilo side of Hawaii Island and the Hilo Hawaiian Hotel.

4
Everyone

By on Jul 30, 2019

Review comment responded on Jul 30, 2019

Thank you very much for your feedback, we do appreciate you taking the time out of your busy day to do so. We look forward to your return visit to Hilo and the Hilo Hawaiian Hotel. Mahalo.

Castle Hilo Hawaiian Hotel

71 Banyan Dr, Hilo, HI 96720
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