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Recent guest reviews

Large spaces, open air lobby, free gifts

This is a very nice hotel with pretty views of coconut island. However, I was not happy about having to pay resort fees with no explanation for what I was getting. There were no amenities. I chose this hotel because the description said there was breakfast available. However, the one restaurant doesn’t serve breakfast. We had to go out and buy groceries along with bowls and spoons after paying resort fees!

I liked the location and cleanliness of the property. I didn't like not having the rooms cleaned each day and the noticeable damages in the room.

We were at this hotel for the big island marathon and found that the hotel is in a great location close to restaurants. The on-site restaurant and bar was very expensive but we found a good variety of off-site restaurants.

This property is beautiful and the staff is friendly.

It was clean and perfect in every way. VERY comfortable beds!!

We liked the ocean view. The staff at the front desk was so friendly. The room was clean and the beds were comfortable.

Clean rooms, nice property. Really enjoyed sitting on the balcony every morning and evening looking out on the Hilo Bay and looking up at Mauna Kea.

Was very disappointed in the room. I paid extra for an ocean view but apparently not enough for a balcony. When I inquired about one, the staff rudely referred to the different room types in a lingo that only the staff would understand and basically said this is it. My room smelled like mold, had bugs and windows that wouldn’t close all the way, explaining why so many bugs were getting in. To top it off, this was the noisiest hotel I have ever stayed at. People yelling and screaming inside and outside, so much noise all night that both nights I stayed were very very hard to sleep. This is not the first time I have stayed at this hotel, but it is defiantly my last.

Good location. Rooms were spacious but a bit dated. Housekeeping service was disappointing. Didn’t exchange the dirty towels and the trash wasn’t taken out. The sound also travels so it can get noisy at times.

The pool needs maintenance. Also more security for hotel guests please, I feel like anybody can just walk in and use the pool.

Location is fantastic. Rooms are spacious. Staff are very friendly.

TV in the room not working, elevators failed one night, no restaurant, unknowledgeable desk staff

Food quality, Food variety, Room, Service, View, Location, Fantastic!

The room was very spacious, which is good when all u have is a room. Didn't have a microwave.

Banyan Dr Hilo HI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Keaukaha within 2 miles (3 km) of Port of Hilo, Castle Hilo Hawaiian Hotel is within a few miles (5 km) of other popular sights such as University of Hawaii at Hilo. This 286-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. You can sip a beverage at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 9:30 AM.


Rooms

All 286 rooms provide refrigerators, coffee makers, and free local calls. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Guests staying at Castle Hilo Hawaiian Hotel enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with tours/tickets and securing valuables. Other amenities at this golf hotel include a meeting room, a terrace, and laundry facilities.

Room options

Suite, 1 Bedroom, Garden View

2 Queen Beds | Sleeps 4

Junior Suite

1 King Bed | Sleeps 2

Superior Room, Garden View

2 Double Beds | 1 King Bed | Sleeps 4

Deluxe Room, Ocean View

1 King Bed | 2 Queen Beds | Sleeps 4

Guest reviews for Castle Hilo Hawaiian Hotel

Everyone (44) Couples (12) Family (20)
5
Family

Large spaces, open air lobby, free gifts

By on Apr 7, 2021

Review comment responded on Apr 7, 2021

Thank you for your comments, we appreciate them very much. Mahalo.

4
Partner Couples

This is a very nice hotel with pretty views of coconut island. However, I was not happy about having to pay resort fees with no explanation for what I was getting. There were no amenities. I chose this hotel because the description said there was breakfast available. However, the one restaurant doesn’t serve breakfast. We had to go out and buy groceries along with bowls and spoons after paying resort fees!

By on Mar 31, 2021

Review comment responded on Apr 1, 2021

We're sorry that your stay was not what you expected. The Resort Fee amenities include: Use of the Fitness Center, In Room Internet Service, Local and Long Distance calls, Lobby Internet Service, Pool, Parking, 1 Logo Water Bottle per registered guest. Mahalo.

5
Everyone

By on Mar 20, 2021

Review comment responded on Apr 1, 2021

Thank you for your rating. We do appreciate it and for choosing the Hilo Hawaiian Hotel.

4
Partner Couples

I liked the location and cleanliness of the property. I didn't like not having the rooms cleaned each day and the noticeable damages in the room.

By on Feb 21, 2021

Review comment responded on Feb 22, 2021

Thank you for your comments.

5
Everyone

By on Feb 4, 2021

Review comment responded on Feb 15, 2021

Thank you very much for your score, we look forward to serving you again on your next visit to Hilo.

3
Everyone

By on Dec 15, 2020

Review comment responded on Dec 21, 2020

Thank you for your score. Mahalo

4
Family

We were at this hotel for the big island marathon and found that the hotel is in a great location close to restaurants. The on-site restaurant and bar was very expensive but we found a good variety of off-site restaurants.

By , from Livonia, MI on Mar 21, 2020

Review comment responded on Mar 23, 2020

Thank you very much for your comments, we greatly appreciate it and thank you for sharing it with us. Mahalo.

5
Family with small children Family

This property is beautiful and the staff is friendly.

By , from Kahaluu, Oahu on Mar 11, 2020

Review comment responded on Mar 12, 2020

Thank you very much for your comments, we do appreciate you sharing them with us. Mahalo.

5
Family Family

It was clean and perfect in every way. VERY comfortable beds!!

By , from Philadelphia PA on Mar 10, 2020

Review comment responded on Mar 10, 2020

Thank you very much for your comments, we appreciate you sharing them with us. Mahalo.

4
Family

We liked the ocean view. The staff at the front desk was so friendly. The room was clean and the beds were comfortable.

By on Mar 6, 2020

Review comment responded on Mar 6, 2020

Thank you very much for your comments, we do appreciate you sharing them with us. Mahalo.

Castle Hilo Hawaiian Hotel

71 Banyan Dr, Hilo, HI 96720
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