Could use a renovation! We had hair on our beds and the chair in room was nasty with stains.
This was a great hotel in Hilo, where everything seem old( not bad, just old), this was a refreshingly updated hotel.
We had a room phone that was not connected to the hotel. No wire, just said out of service. There was a computer LAN wire on the desk that didnt work. It was just there for show like the phone. The coffee maker leaked. No room service.
We did upgrade to 2 queens ocean view. Nice view. Because of upgrade, they only had the room prepped for 2, but we had 3 adults. When I called them for additional supplies such as towels and toiletries, they were very quick to accommodate and pleasant. Room was very nice. Soda machine broken on multiple floors so that was a bummer
Nice place to stay. Quiet nice grounds for walking. Good restaurants close by. Great views of Hilo Bay.
Ice machine was nasty and homeless hotel nextdoor. Nice area
Beautiful setting. Generously sized, up to date room. Grab and go breakfast option available. Parking easy.
The location, the ocean view if you pay extra
I love the view. Rooms are clean. Workers are polite and welcoming. Reservations are helpful and patient.
During the stay the rooms were never serviced, the towels weren't replaced, and I had to keep reusing old ones. The property is old and falling apart, but it has all the basic amenities like a motel does.
A little bit snooty about coming in early. Their desk computers were down, couldn't charge food to the room.
Close location to view volcanoes park. Room and sheets were dirty.
The hotel is nice and location is good. Only thing is the room have crock coaches in our room. There were very nice to move us to another room, but still see crock coaches after moved to the another room. If not because of the crock coaches I would give this hotel 5 stars.
rooms are not clean and staffs are not friendly
Terrific room with a nice little beach and property - staff was great and friendly. Would recommend to anyone.
Located in Keaukaha, Castle Hilo Hawaiian Hotel is next to Hamakua Heritage Corridor and Naniloa Country Club. This 286-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Enjoy a bite to eat at the hotel's steakhouse, or relax with a drink at the bar/lounge. You can sip a beverage at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 6:30 AM to 10:00 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also standard. Housekeeping is available on request.
Castle Hilo Hawaiian Hotel features an outdoor pool, a gym, and a business center. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with securing valuables and concierge services. Other amenities at this golf hotel include a meeting room, a terrace, and laundry facilities.
Could use a renovation! We had hair on our beds and the chair in room was nasty with stains.
This was a great hotel in Hilo, where everything seem old( not bad, just old), this was a refreshingly updated hotel.
Thank you Noel, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.
Thank you, Bryn, we appreciate your feedback. we're sorry for not meeting your expectations.
We had a room phone that was not connected to the hotel. No wire, just said out of service. There was a computer LAN wire on the desk that didnt work. It was just there for show like the phone. The coffee maker leaked. No room service.
Thank you, Ketul, for your comments, we appreciate your feedback. We will address your concerns with our staff to address. It does sound like the modem may have been unplugged as the items you mention is operable through the rooms modem. Thank you very much.
We did upgrade to 2 queens ocean view. Nice view. Because of upgrade, they only had the room prepped for 2, but we had 3 adults. When I called them for additional supplies such as towels and toiletries, they were very quick to accommodate and pleasant. Room was very nice. Soda machine broken on multiple floors so that was a bummer
Thank you Shiomi for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.
Thank you Karey for your rating, we appreciate your feedback. Mahalo.
Thank you Catherine for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.
Nice place to stay. Quiet nice grounds for walking. Good restaurants close by. Great views of Hilo Bay.
Thank you Dan for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.
Ice machine was nasty and homeless hotel nextdoor. Nice area
Thank you Kenneth for your comments, we appreciate your feedback. We will address the Ice machine issue immediately. Mahalo for choosing the Hilo Hawaiian Hotel.
Beautiful setting. Generously sized, up to date room. Grab and go breakfast option available. Parking easy.
Thank you Laura for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.
Thank you, Sheri, for your comments, we appreciate your feedback. We're sorry that we did not meet your or our standards and have addressed your concerns with our Housekeeping Department. Mahalo for choosing the Hilo Hawaiian Hotel.