Large spaces, open air lobby, free gifts
This is a very nice hotel with pretty views of coconut island. However, I was not happy about having to pay resort fees with no explanation for what I was getting. There were no amenities. I chose this hotel because the description said there was breakfast available. However, the one restaurant doesn’t serve breakfast. We had to go out and buy groceries along with bowls and spoons after paying resort fees!
I liked the location and cleanliness of the property. I didn't like not having the rooms cleaned each day and the noticeable damages in the room.
We were at this hotel for the big island marathon and found that the hotel is in a great location close to restaurants. The on-site restaurant and bar was very expensive but we found a good variety of off-site restaurants.
This property is beautiful and the staff is friendly.
It was clean and perfect in every way. VERY comfortable beds!!
We liked the ocean view. The staff at the front desk was so friendly. The room was clean and the beds were comfortable.
Clean rooms, nice property. Really enjoyed sitting on the balcony every morning and evening looking out on the Hilo Bay and looking up at Mauna Kea.
Was very disappointed in the room. I paid extra for an ocean view but apparently not enough for a balcony. When I inquired about one, the staff rudely referred to the different room types in a lingo that only the staff would understand and basically said this is it. My room smelled like mold, had bugs and windows that wouldn’t close all the way, explaining why so many bugs were getting in. To top it off, this was the noisiest hotel I have ever stayed at. People yelling and screaming inside and outside, so much noise all night that both nights I stayed were very very hard to sleep. This is not the first time I have stayed at this hotel, but it is defiantly my last.
Good location. Rooms were spacious but a bit dated. Housekeeping service was disappointing. Didn’t exchange the dirty towels and the trash wasn’t taken out. The sound also travels so it can get noisy at times.
The pool needs maintenance. Also more security for hotel guests please, I feel like anybody can just walk in and use the pool.
Location is fantastic. Rooms are spacious. Staff are very friendly.
TV in the room not working, elevators failed one night, no restaurant, unknowledgeable desk staff
Food quality, Food variety, Room, Service, View, Location, Fantastic!
The room was very spacious, which is good when all u have is a room. Didn't have a microwave.
Located in Keaukaha within 2 miles (3 km) of Port of Hilo, Castle Hilo Hawaiian Hotel is within a few miles (5 km) of other popular sights such as University of Hawaii at Hilo. This 286-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. You can sip a beverage at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 9:30 AM.
All 286 rooms provide refrigerators, coffee makers, and free local calls. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are other standard amenities.
Guests staying at Castle Hilo Hawaiian Hotel enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with tours/tickets and securing valuables. Other amenities at this golf hotel include a meeting room, a terrace, and laundry facilities.
Large spaces, open air lobby, free gifts
This is a very nice hotel with pretty views of coconut island. However, I was not happy about having to pay resort fees with no explanation for what I was getting. There were no amenities. I chose this hotel because the description said there was breakfast available. However, the one restaurant doesn’t serve breakfast. We had to go out and buy groceries along with bowls and spoons after paying resort fees!
We're sorry that your stay was not what you expected. The Resort Fee amenities include: Use of the Fitness Center, In Room Internet Service, Local and Long Distance calls, Lobby Internet Service, Pool, Parking, 1 Logo Water Bottle per registered guest. Mahalo.
Thank you for your rating. We do appreciate it and for choosing the Hilo Hawaiian Hotel.
I liked the location and cleanliness of the property. I didn't like not having the rooms cleaned each day and the noticeable damages in the room.
Thank you for your comments.
Thank you very much for your score, we look forward to serving you again on your next visit to Hilo.
Thank you for your score. Mahalo
We were at this hotel for the big island marathon and found that the hotel is in a great location close to restaurants. The on-site restaurant and bar was very expensive but we found a good variety of off-site restaurants.
Thank you very much for your comments, we greatly appreciate it and thank you for sharing it with us. Mahalo.
This property is beautiful and the staff is friendly.
Thank you very much for your comments, we do appreciate you sharing them with us. Mahalo.
It was clean and perfect in every way. VERY comfortable beds!!
Thank you very much for your comments, we appreciate you sharing them with us. Mahalo.
We liked the ocean view. The staff at the front desk was so friendly. The room was clean and the beds were comfortable.
Thank you very much for your comments, we do appreciate you sharing them with us. Mahalo.
Thank you for your comments, we appreciate them very much. Mahalo.