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Hilo Hawaiian Hotel, Trademark Collection by Wyndham

3.5 star property
Bayside hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Desk, laptop workspace, iron/ironing board, rollaway beds
1 Bedroom Oceanfront | Living area | 32-inch flat-screen TV with cable channels, TV
Sports facility
Breakfast and dinner served
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Breakfast available
  • Bar
  • 24/7 front desk
  • Pool
  • Housekeeping

Explore the area

View in a map
71 Banyan Dr, Hilo, HI, 96720
  • Place, Liliuokalani Park and Gardens
    ‪7 min walk‬
  • Place, Coconut Island Park
    ‪7 min walk‬
  • Place, Port of Hilo
    ‪3 min drive‬
  • Airport, Hilo, HI (ITO-Hilo Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Non Smoking, Ocean View

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View | Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking (Banyan View)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Non Smoking (Banyan View)

8.0 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Hilo

Located in Keaukaha, Hilo Hawaiian Hotel, Trademark Collection by Wyndham is next to Hamakua Heritage Corridor and Naniloa Country Club. This 286-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Naniloa Country Club - 1 min walk - 0.0 miles
  • Liliuokalani Park and Gardens - 7 min walk - 0.4 miles
  • Coconut Island Park - 7 min walk - 0.4 miles
  • Bayfront Park - 17 min walk - 0.9 miles
  • Port of Hilo - 3 min drive - 1.7 miles

Getting around

  • Hilo Intl. Airport (ITO) - 7 min drive

Restaurants

  • ‪Ken's House of Pancakes - ‬12 min walk
  • ‪Verna's Drive In - ‬11 min walk
  • ‪Ocean Front Kitchen - ‬19 min walk
  • ‪Hilo Bay Cafe - ‬9 min walk
  • ‪Ka Lihikai - ‬5 min walk

About this property

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Bayside hotel with a fitness center and a 24-hour front desk
Hilo Hawaiian Hotel, Trademark Collection by Wyndham features an outdoor pool, a gym, and a business center. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with securing valuables and concierge services. Other amenities at this golf hotel include a meeting room, a terrace, and laundry facilities.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Elevator

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 35.39 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 30.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is GE-189-318-3488-01.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses solar energy, plus a grey water recycling system.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

Is free cancellation available at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

As of Dec 14, 2025, prices found for a 1-night stay for 2 adults at Hilo Hawaiian Hotel, Trademark Collection by Wyndham on Dec 21, 2025 start from $186.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

This hotel is situated in Keaukaha, just steps from Naniloa Country Club and Hamakua Heritage Corridor, and within a short walk of Liliuokalani Park and Gardens. You'll also find Coconut Island Park and Bayfront Park less than a mile away.

Is there parking available at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Yes, self parking is offered for free at the hotel. Electric car charging is also available for guests.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham have a casino?

No, Hilo Hawaiian Hotel, Trademark Collection by Wyndham doesn't have a casino.

Is there an indoor pool at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hilo Hawaiian Hotel, Trademark Collection by Wyndham a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

No, there isn't a spa tub at this hotel.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham have a restaurant that serves breakfast?

Yes, Hilo Hawaiian Hotel, Trademark Collection by Wyndham serves a full breakfast for a surcharge each morning at WSW The Steakhouse.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham allow pets to stay for free?

No, pets aren't allowed at Hilo Hawaiian Hotel, Trademark Collection by Wyndham though service animals are welcome.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

The closest major airport to Hilo Hawaiian Hotel, Trademark Collection by Wyndham is Hilo Intl. Airport (ITO), which is 3.5 mi away (7 minutes by car).

Can I book a room with a balcony at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or garden views.

Reviews

Hilo Hawaiian Hotel, Trademark Collection by Wyndham Reviews

8.2

Very Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 618 out of 1329 reviews
Rating 8 - Good. 373 out of 1329 reviews
Rating 6 - Okay. 196 out of 1329 reviews
Rating 4 - Poor. 75 out of 1329 reviews
Rating 2 - Terrible. 67 out of 1329 reviews

Reviews

10/10 Excellent

Kay

Traveled with partner
Liked: Cleanliness, staff & service
Needs some remodeling. Shower curtain rod rusty.
Stayed 1 night in Oct 2025

6/10 Okay

Petro

Traveled with partner
Big step down from few years since I stayed in this hotel. Lobby looks poor and stuff is some what friendly, however quiet business oriented. Restaurant management is strict and dry. Hostesses and waiters are nice and reasonable. Grounds around hotel are kept clean. Free parking is very big plus. Occasionally homeless people might approach you for money or cigarettes around the convenient store in front of this hotel.
Stayed 8 nights in Sep 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, amenities
It was good, nothing bad nothing great
Stayed 1 night in Sep 2025

8/10 Good

Kerry-Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, worth the trip.
Stayed 7 nights in Sep 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service

Older hotel, but great staff and location

Older hotel in a good location with free parking. Staff are super friendly and you can walk to a few beach parks and a park. They appear to be slowly renovating, but definitely needs some tlc. Our toilet sounded possessed, beds were just okay, and the ice machines were broken during our trip. This is our second time at this hotel and we’d probably stay here again.
Stayed 3 nights in Aug 2025

6/10 Okay

Lorie

Traveled with group
Liked: Amenities
Perks - nice area. Downfalls - no free coffee in the lobby. So disappointing! Rooms are old. Was clean though. Gym was nice. Okay place to stay.
Stayed 1 night in Sep 2025

8/10 Good

Hollie

Traveled with partner
Liked: Staff & service
It’s a good place to sleep, but they need to update a few things. Ice machines are on even floors, but no one tells you that, and then they don’t work. Neither do the vending machines. Signage would be helpful to tell us where to get ice.
Stayed 2 nights in Sep 2025

8/10 Good

Sanil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Teresa

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There are very limited hotel accommodations in Hilo. The facility is old which is fine but it’s not being kept up well. Staff at front desk both at check in and check out were not welcoming or friendly. Housekeeping was very nice and did a great job. The groundskeepers also were around tidying and cleaning. The elevator smelled horrendous as was filthy. The out buildings where fitness center is located are crumbling… literally. Our room was clean on the surface but we noticed mold in the wallpaper our last day. It’s mediocre at best.
The view is the best amenity.
Stayed 3 nights in Sep 2025

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay overall. The view from the balcony is absolutely stunning. We walked to a diner and found Banyan st to be unsettling and uncomfortable to walk through. We know that’s not the hotels fault, but it was disappointing how we didn’t feel safe walking through the park. Breakfast at the restaurant was delicious. Our server Brianna was attentive and kind. Confusing on how to get pool towels. At the front desk? Then we had to take the towels back right away. Just odd and awkward. Pool was cold, but refreshing for a quick dip. We’ve stayed here before and will again if we return to Hilo in the future.
Stayed 1 night in Sep 2025

4/10 Poor

Mark, Golden

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities
A noisy slightly rundown property. Was only here 1 night thank god
Stayed 1 night in Sep 2025

2/10 Terrible

Brandy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

J Alvarez

Stayed 5 nights in Aug 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Lian Qing, San Marcos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel are its best asset. "Local style" in both behaviors and attitudes was really appreciated! Food and service were excellent. The hotel itself will be undergoing renovation so there were things that needed attention in the room. However, my stay there was very pleasant!
Stayed 3 nights in Aug 2025

6/10 Okay

Teri

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is the second time I d stayed this year and there are no working ice machines. There isn’t a restaurant open at lunch either. Those two items aside we had a very nice stay. The employees are all excellent and very friendly.
Stayed 3 nights in Aug 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Patrick

Traveled with family
Liked: Room comfort
Front desk person probably was having a bad day. No smile no reaction to joke…
Stayed 1 night in Aug 2025

8/10 Good

nom

Stayed 1 night in Aug 2025

10/10 Excellent

Melekoloa, Millcreek

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was clean but the worker in the front desk dbl charged me the deposit so I had to call my bank and file a claim etc
Stayed 2 nights in Aug 2025

10/10 Excellent

Melissa

Stayed 1 night in Aug 2025

8/10 Good

Lonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great plac
Stayed 2 nights in Aug 2025

8/10 Good

john

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there multiple times everything is fine
Stayed 1 night in Aug 2025

4/10 Poor

joshua allyn

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Nice area with things to walk to. Room was not updated with wall paper falling off the walls, dim lighting, and bugs.
Stayed 7 nights in Aug 2025

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