What a bummer! I stayed in Hilo, hoping to be off the beaten track from other more well visited spots on the island. This hotel easily seemed to be the highest ranked in the area. I instantly regretted my decision. There's no way my stay was worth its value. My first room had a ton of bugs visible on the ceiling, near our bed, and in our sink. It clearly had plenty of deferred maintenance. Service was just fine and friendly, and they changed our room without any dispute m. However, in our second room, the bed was extremely uncomfortable and very worn as if the options in the bed were to sleep in a pit or in the center on a hump. A couch could be more comfortable than this. Holes in the curtains, lots of swelling in the wallpaper throughout indicating moisture, the outside chairs were very damaged and I was a little worried about even sitting on them. Also, the non stop music from fishing on the nearby public bridge hardly made for a peaceful ocean front viewing experience. I'll stop there. You get the picture. Fair to say that the management team should invest some of what is very a healthy room rate into the rooms. Check for recent reviews in hopes of improvements or stay elsewhere. But hopefully it turns around.