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Castle Hilo Hawaiian Hotel

3.5 out of 5.0

Recent guest reviews

Great location with beautiful view. Friendly staff. Nice happy hour in the bar downstairs.

Every thing was great. Good location for getting around. Except the parking.

Excellent stay. Room was nice and well maintained. Hotel felt comfortable, clean, and up to date. Free reusable water bottles were a nice touch too!

I didnt like the smell in the hotel as its old budiling i think.

Loved the friendliness. The food at the restaurant and the rooms were very nice. Not updated but very clean and comfortable. I would recommend this hotel to anyone

Great location, great amenities and friendly, helpful staff.

Clean and comfortable. Good location next to Coconut Island's small beach. I wished the property had a fitness room as the Hilo weather can sometimes make it prohibitive to go out for a run.

The old growth banyan trees are the most amazing part of the adjoining property.

Employees great....thank you ......... I like staying at Hilo Hawaiian . This is where my family usually stays. (We are from Hilo) I almost didn't book, due to the cost, though.

Everything was OK, except the tour concierge desk was not very helpful, for instance, not telling me that I had to book a tour a day in advance when I asked about it on the previous day. Consequently, I could not book the tour I had asked about.

Great view of Hilo Bay. The park nearbly is perfect for walking through, and if you like animals lots of stray cats live there and plenty of people walking their dogs there.

It was hard to find. The name on the outside is not the name that states on the reservation. The front desk people were nice enough. Didnt ask if we were here for a special reason. We were. It was our 46th wedding anniversary and was hoping for an upgrade or something. We had a room with no balcony, so I could not open the door and enjoy the view. When we checked out it was like we were nothing. They just said your go to go and have a nice day. Dont think I will stay there again

Quaint little hotel next to the bay. Perfect area, quiet and the restaurants also have great food and service as well as nightly live music.

My husband and I were very pleased with our room even if we were on the 3rd floor. Helpful and friendly staff. Definitely coming back on our next trip back to Hilo.

71 Banyan Dr Hilo HI

Hotel highlights

  • Steps from Hamakua Coast
  • Free WiFi in rooms and ...
  • Free parking
  • Onsite dining

Castle Hilo Hawaiian Hotel places you next to Hamakua Coast and within a few miles (5 km) of other popular attractions like University of Hawaii at Hilo. This 286-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 9:30 AM.


Rooms

Guests can enjoy cable TV and stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a coffee maker, and a phone.


Property features

Guests of Castle Hilo Hawaiian Hotel have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with securing valuables and tours/tickets. Other amenities at this golf hotel include a meeting room, laundry facilities, and a gift shop.

Room options

Superior Room, Ocean View

Full 2 | King 1 | Sleeps 4

Suite, 1 Bedroom, Garden View

Queen 2 | Sleeps 4

Junior Suite, Garden View

King 1 | Sleeps 3

Deluxe Room, Ocean View

King 1 | Queen 2 | Sleeps 4

Guest reviews for Castle Hilo Hawaiian Hotel

Everyone (95) Couples (16) Business (3) Family (20) Friends (4)
5
Business Business Travelers

Great location with beautiful view. Friendly staff. Nice happy hour in the bar downstairs.

By on May 20, 2019

5
Families Families

Every thing was great. Good location for getting around. Except the parking.

By on May 19, 2019

5
Families Families

Excellent stay. Room was nice and well maintained. Hotel felt comfortable, clean, and up to date. Free reusable water bottles were a nice touch too!

By on May 17, 2019

4
Everyone

By on May 13, 2019

Review comment responded on May 14, 2019

Thank you very much for your feedback, we do appreciate them. We look forward to your next visit to the Hilo, and the Hilo Hawaiian Hotel.

3
Families

I didnt like the smell in the hotel as its old budiling i think.

By on May 7, 2019

Review comment responded on May 14, 2019

Thank you very much for your feedback, we do appreciate them. We will work to find the cause of your issue with the smell.

5
Business Business Travelers

Loved the friendliness. The food at the restaurant and the rooms were very nice. Not updated but very clean and comfortable. I would recommend this hotel to anyone

By on Apr 11, 2019

Review comment responded on Apr 11, 2019

Thank you very much for your feedback, we greatly appreciate it. We look forward to your next visit to Hilo and the Hilo Hawaiian Hotel.

5
Partner Couples

Great location, great amenities and friendly, helpful staff.

By on Apr 3, 2019

Review comment responded on Apr 5, 2019

Thank for your feedback, we greatly appreciate them. We look forward to your next visit to Hilo and the Hilo Hawaiian Hotel.

4
Everyone

By on Apr 1, 2019

Review comment responded on Apr 1, 2019

Thank you very much for your rating, we greatly appreciate you taking the time from your busy day to do this. We look forward to your next visit.

4
Partner Couples

Clean and comfortable. Good location next to Coconut Island's small beach. I wished the property had a fitness room as the Hilo weather can sometimes make it prohibitive to go out for a run.

By on Mar 21, 2019

Review comment responded on Mar 25, 2019

Thank you very much for your comments, we greatly appreciate your feedback. The Hilo Hawaiian Hotel does have a fitness room. We are sorry that you were not made aware of this. We look forward to your next visit and be sure our Customer Service Reps point out the location of the Fitness Center to you. Mahalo.

4
Families

The old growth banyan trees are the most amazing part of the adjoining property.

By on Mar 16, 2019

Review comment responded on Mar 21, 2019

Thank you very much for your comments, we greatly appreciate them and look forward to your next visit to Hilo and the Hilo Hawaiian Hotel. Mahalo.

Castle Hilo Hawaiian Hotel

71 Banyan Dr, Hilo, HI 96720