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Recent guest reviews

The view was amazing and the bartender was great!!!

Front lobby, views and restaurant was excellent. The room though was not. Old carpets, old bathroom fixtures, insects inside the room etc

Good stay

Great staff beautiful and convenient location. Would stay again.

Very clean. WSW is a nice restaurant. Friendly staff. Spectacular view. Mahalo!

Loved the location, the room, the staff.

The staff and food was amazing. Our rooms were great and very spacious.

Easy friendly check in. Complimentary water bottles. Super friendly service. Clean room. View of ocean and golf course. Vending machines need updating. Takes cash only.

Terrible

Rooms are very old and dated and there was a huge cockroach on our wall.

Great stay! Rooms were nice and clean, and they followed great COVID guidelines. We had the best time in Hilo, the hotel is super close to everything. And having coconut island right there was also awesome. I suggest an ocean view room, it’s gorgeous

The staff were very friendly. Amenities not good. No breakfast or lunch. Ice machine wasn’t working on 8th floor. The room was filthy. Ants crawling around on the bathroom sink, items behind the bed and under the couch (obviously they don’t move anything around to clean it). Toilet paper wrapper balled up on the back of the toilet. Toilet paper will was 3/4 of the way gone, white crusty stuff on the couch. I dropped Mayo on the ottoman and poured water on and scrubbed it out... what was left on the washcloth was horrifying. You guys need to steam clean that nasty furniture!!

Overall, I would avoid this hotel. They will make your life harder Living condition: 1/5 - The room is spacious, have your standard necessities. - Room condition is disturbing. First, small bugs crawling over the sink top and hair on the bathroom floor. Next, suspicious white dots on the end-of-bed bench. Then, sour rotten smell from the fridge. Had to change the room at almost midnight. - Air condition is loud and right next to the bed, not good for light sleeper. Views: 2/5 - Front of hotel looks nice. But the back downgrades at least two levels - I booked the ocean view, it was okay during the day. There’s a mini park right in front of balcony. Its parking lot ruins the view - I checked in late night, and the back looked like construction site Amenities: 2/5 - Free standard WiFi: Good for basic webpage browsing. Not good for anything above that. I had to do a zoom meeting, did not work well. - Pool: your average community pool. Surrounded by trees, so you don’t have much views Customer service: 1/5 - Get things done, most of time. - Sassy attitude. Negative energy will ruin your trip Check in process: 0/5 - I booked online and prepaid everything. But they will ask you for resort fees which can only be paid in person at check in. Or else they wouldn’t let you check in - My family only had my credit card in hand while I was at a tour. So they refused to let my family in. However, they still charged the card. Money taken but no rooms.

lounge and restaurant available. Very open entrance and plenty of seating . . Open air and decking for the room. Didn't use the pool but walked the park space - very nice

Large spaces, open air lobby, free gifts

This is a very nice hotel with pretty views of coconut island. However, I was not happy about having to pay resort fees with no explanation for what I was getting. There were no amenities. I chose this hotel because the description said there was breakfast available. However, the one restaurant doesn’t serve breakfast. We had to go out and buy groceries along with bowls and spoons after paying resort fees!

Banyan Dr Hilo HI

Hotel highlights

  • Free parking
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Keaukaha, Castle Hilo Hawaiian Hotel is next to Hamakua Heritage Corridor and Naniloa Country Club. This 286-room, 3.5-star hotel has conveniences like an outdoor pool, free self parking, and a gym.


Dining

Enjoy a bite to eat at the hotel's steakhouse, or relax with a drink at the bar/lounge. You can sip a beverage at the coffee shop/cafe.


Rooms

All 286 rooms provide refrigerators, coffee makers, and free local calls. Guests can expect to find 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Castle Hilo Hawaiian Hotel features an outdoor pool, a gym, and a business center. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with securing valuables and concierge services. Other amenities at this golf hotel include a meeting room, a terrace, and laundry facilities.

Room options

Suite, 1 Bedroom, Garden View

2 Queen Beds | Sleeps 4

Junior Suite

1 King Bed | Sleeps 2

Superior Room, Garden View

2 Double Beds | 1 King Bed | Sleeps 4

Deluxe Room, Ocean View

1 King Bed | 2 Queen Beds | Sleeps 4

Guest reviews for Castle Hilo Hawaiian Hotel

Everyone (17) Couples (16) Family (23)
5
Family Partner Couples

The view was amazing and the bartender was great!!!

By on Apr 1, 2022

Review comment responded on Apr 1, 2022

Thank you Victor for your comments, we appreciate your feedback.

4
Everyone

By on Feb 12, 2022

3
Family with small children

Front lobby, views and restaurant was excellent. The room though was not. Old carpets, old bathroom fixtures, insects inside the room etc

By on Dec 30, 2021

Review comment responded on Dec 30, 2021

Thank you for your comments, we appreciate your feedback. We will work hard to fix the issues you mention. Mahalo.

5
Family

Good stay

By on Dec 3, 2021

Review comment responded on Dec 3, 2021

Thank you Bruce for your comment, we appreciate your feedback. Mahalo.

4
Partner Couples

Great staff beautiful and convenient location. Would stay again.

By on Dec 1, 2021

Review comment responded on Dec 1, 2021

Thank you Jeff for your comments, we appreciate your feedback. Mahalo.

5
Everyone

By on Nov 2, 2021

Review comment responded on Nov 3, 2021

Thank you Meng fort your rating, we appreciate your feedback. Mahalo.

5
Business Business

Very clean. WSW is a nice restaurant. Friendly staff. Spectacular view. Mahalo!

By on Aug 17, 2021

Review comment responded on Aug 17, 2021

Thank you very much for your comments, we appreciate your feedback. Mahalo

5
Partner Couples

Loved the location, the room, the staff.

By on Aug 16, 2021

Review comment responded on Aug 16, 2021

Thank you very much for your comments, we appreciate your feedback. Mahalo.

5
Family

The staff and food was amazing. Our rooms were great and very spacious.

By on Jul 18, 2021

Review comment responded on Jul 20, 2021

Thank you for your comments, we appreciate your feedback. Mahalo.

5
Family with small children

Easy friendly check in. Complimentary water bottles. Super friendly service. Clean room. View of ocean and golf course. Vending machines need updating. Takes cash only.

By on Jun 28, 2021

Review comment responded on Jun 28, 2021

Thank you very much for your comments, we appreciate your feedback. We look forward to a return visit in the near future. A hui hou (till we meet again)

Castle Hilo Hawaiian Hotel

71 Banyan Dr, Hilo, HI 96720
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