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Recent guest reviews

Everything was great except for one of the bartenders/cocktail waitress (long hair) ponytail, was very rude, unprofessional, had no customer service skills, no eye contact much less spoke to you like you weren't even there. Unbelievable!!!

Located close to different types of food & shopping. Staff was very friendly & went out of their way to make our stay memorable.

I was never informed that the elevator was shut down for maintenancr. I could have missed my ride to airport

The staff make you feel like home especially Debra and Patty in the Pikake Lanai. When management talks about Valued Employees, they're talking about Debra, Patty, the housekeeping staff, and the rest of the long-time staff at this "feels like home" property.

Some staff not friendly, no smiles, not helpful in sharing useful information. You ask a question get an answer and next is the attitude. It's those staff members that ruin the better staff from receiving a WOW experience. It's the some that need to be re-trained to deliver superior service constantly and continuously.

Loved the Splash Bar! Hotel location is perfect and hotel is easy to get in and out of.

The location of the property was great, right across the street from the beach. The bathroom was not properly cleaned and the towels were replaced with cleaned towels after 4 days which I stayed 7 days. The parking fee and resort fee is a bit ridiculous.

Pros...i like the location and staff was very friendly. The cons...The shower had very low water pressure. Elevators always had problems. No valet parking. Ni elevator fir the parking lot.

I dont need to pay 34.40 per day for so called resort fee to get me 2 bottles of water each day , i can buy my own water ,,

We were quite unhappy with our room so a woman at the front desk moved us to a better room with a better view. We have a one year old so it made a massive difference to our trip since we slent so much time in our room. This is our second time at this hotel and there will for sure be a 3rd! THANK YOU SHERATON PRINCESS KAIULANI!!

Just totally enjoyed the relaxing atmosphere. Loved the continuous music.

.Very clean and well kept to the Max Very close to every thing if you don't have a car.

Plusses: 1) the staff were all extremely pleasant and helpful; 2) the room was recently refurbished, in good condition and clean; 3) there was great hot water in the bathroom; 4) it was centrally located to shopping, restaurants and the beach; and 5) the bed was comfortable except for too soft pillows. Downsides: 1) only one elevator was operational in the front wing, resulting in delays often of 8-10 minutes; 2) the room was rather small (two people couldn't pass each other between the bed and dresser); 3) our room faced the parking and supply portico, which was noisy with trucks early in the morning; 4) no spa or jacuzzi on site; and 5) there were anyone banging on metal sounds at 2:30am.

The staff was very nice and helpful. The proximity to the beach was a bonus.

Nice to visit again Honolulu and stayed in a Hotel close to those places we want to see though without a rental car. Trolley rides were very convenient.. Thank you Orbitz

Great location. A bit pricey but nice. Hotel staff was helpful and did a. Ice job

A beautiful place to stay right by the b each and in the heart of Waikiki!

Kaiulani Ave Honolulu HI

Hotel highlights

  • Steps from Waikiki Beach and International Market Place
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in Waikiki, Sheraton Princess Kaiulani is next to popular attractions like Waikiki Beach and International Market Place. This 1000-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and a 24-hour business center. It's connected to a shopping center in central Honolulu, and also a short walk from Royal Hawaiian Center and Honolulu Zoo.


Dining

Enjoy dining at one of 2 onsite restaurants including Pikake Terrace, which specializes in Italian cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Sheraton Princess Kaiulani's 1000 rooms are air-conditioned and provide balconies, refrigerators, and coffee makers. Guests can expect to find WiFi and 32-inch TVs with cable channels and pay movies. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include safes, phones, and ironing boards.


Property features

At Sheraton Princess Kaiulani, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 35.00 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 16.00 per person one-way. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a library.

Room options

Room, 2 Double Beds (Kaiulani Wing)

2 Double Beds | Sleeps 4

Premier Room, 2 Double Beds, Ocean View (Premier Ocean Double)

2 Double Beds | Sleeps 4

Room, 1 King Bed, Partial Ocean View, Tower (Ainahau Tower)

1 King Bed | Sleeps 3

Premier Room, 1 King Bed, Ocean View

1 King Bed | Sleeps 3

Guest reviews for Sheraton Princess Kaiulani

Everyone (25) Couples (6) Family (4)
5
Everyone

Everything was great except for one of the bartenders/cocktail waitress (long hair) ponytail, was very rude, unprofessional, had no customer service skills, no eye contact much less spoke to you like you weren't even there. Unbelievable!!!

By on Dec 9, 2019

Review comment responded on Dec 20, 2019

Aloha, We regret to see that we failed to exceed your expectations during your stay with us. We would like to sincerely apologize. If we can be of further assistance, please do not hesitate to contact us directly. Mahalo, Larissa H. Sheraton Princess Kaiulani Guest Experience Team

5
Everyone

By on Oct 1, 2019

Review comment responded on Oct 2, 2019

Aloha, We're so glad you enjoyed your stay with us! Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team

5
Everyone

By on Sep 24, 2019

Review comment responded on Oct 7, 2019

Aloha, We're so glad you enjoyed your experience with us! Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team

5
Partner Couples

Located close to different types of food & shopping. Staff was very friendly & went out of their way to make our stay memorable.

By on Sep 15, 2019

Review comment responded on Oct 8, 2019

Aloha, We're so glad you enjoyed your experience with us! We strive to deliver a memorable stay and are so happy to know we succeeding in doing so for you. We hope to see you again soon! Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team

3
Family

I was never informed that the elevator was shut down for maintenancr. I could have missed my ride to airport

By on Sep 14, 2019

Review comment responded on Oct 7, 2019

Aloha, We sincerely apologize for the inconvenience the elevator maintence caused during your departure. We understand the stress of getting to the airport, and regret that we missed an opportunity to provide further assistance while you were here. We wish you safe travels and hope to welcome you again in the future. Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team

5
Everyone

The staff make you feel like home especially Debra and Patty in the Pikake Lanai. When management talks about Valued Employees, they're talking about Debra, Patty, the housekeeping staff, and the rest of the long-time staff at this "feels like home" property.

By , from Washington DC on Aug 14, 2019

Review comment responded on Oct 7, 2019

Aloha, Thank you for your kind words and recommendation. We will certainly share your comments with Debra, Patty and the management team. We strive to be your "home away from home" and are utterly delighted to know that we have achieved this for you. We look forward to welcoming you again! Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team

5
Family Business Business Family

Some staff not friendly, no smiles, not helpful in sharing useful information. You ask a question get an answer and next is the attitude. It's those staff members that ruin the better staff from receiving a WOW experience. It's the some that need to be re-trained to deliver superior service constantly and continuously.

By on Jul 11, 2019

Review comment responded on Jul 13, 2019

Aloha, Thank you for sharing your feedback with us. We expect an exceptional experience from every single staff member at our property, so we will certainly share your feedback with our management team and work towards making improvements in this area. Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team

5
Partner Couples

Loved the Splash Bar! Hotel location is perfect and hotel is easy to get in and out of.

By on Jul 1, 2019

Review comment responded on Jul 3, 2019

Aloha, Thank you for your recommendation! We are so excited to hear that you enjoyed the Splash Bar. What was your favorite thing to order? We hope to welcome you again soon, and until then, a hui hou! Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team

4
Everyone

By on May 25, 2019

Review comment responded on May 28, 2019

Aloha, Thank you for your recommendation. We're glad to know that you had a wonderful stay! Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team

4
Partner Couples

The location of the property was great, right across the street from the beach. The bathroom was not properly cleaned and the towels were replaced with cleaned towels after 4 days which I stayed 7 days. The parking fee and resort fee is a bit ridiculous.

By on May 5, 2019

Review comment responded on May 9, 2019

Aloha, Thank you for your recommendation! We are glad to know that you enjoyed the central location of the hotel and were able to easily access the famous Waikiki Beach. We regret that we failed to deliver an exceptional service during your stay, and would like to extend our apologies for this. Please feel free to contact us directly if we can be of further assistance. We will be sharing this feedback with the management team. Mahalo

Sheraton Princess Kaiulani

120 Kaiulani Ave, Honolulu, HI 96815
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