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Recent guest reviews

Excellent location. Easy to check in and out. Staff helpful. Rooms need updated.

The location was very convenient. The facility is ok. No refrigerator and microwave was a little inconvenient.

Clean and the splash bar , great !

I was pleasantly surprised. This hotel is right in the middle of downtown Waikik. We were within walking distance of nearly everything and only had to drive to activities on other parts of the island. The staff is amazing and the view is beautiful. The hotel is a little older but the upkeep and renovations make it my favorite hotel I have stayed in in Hawaii. I would highly recommend this property if you are planning a Hawaiian vacation.

The beach and stores were all walking distance

I loved the fresh floral arrangements. Beautiful upkept areas around tbe hotel a d pool and bar/restaurant were great.

I really like that the hotel is not too far from all the things we wanted to do in Waikiki. It was a pleasure staying at the hotel and staffs were really nice with great services. My only small complaint is that we had ants in our room by the TV and on one of the bed. Which is weird because we didn't bring back any food to our hotel. Overall, I wouldn't mind staying here again.

I stay at the PK because I love the pool area and the ability to walk all over Waikiki.

Great location. Easy access to everything! Friendly and helpful staff!

The most amazing costumer service from all staff members.

Great location, easy in and out access with car, walking distance to restaurants shopping and the beach. Room was large enough for 2 people, balcony was favorite spot to start and end the day.

I thought the staff was especially friendly and professional.

it was alright

We had a great stay, location is excellent. A few things that didn’t get 5 stars would be the elevators. Wasn’t horrible but sometimes have to wait 5 minutes when there is a lot of people. Which in mornings and early evening there were. Someone was smoking pot a couple of the nights we were there and the smell came in through the vents to the room. Top 2 floors of parking garage had elevator that access hotel floors but one floor of garage is closed for repair so if you came in with a car after 7pm you might not find a place to park where you can access elevator. No elevators except for top 2 floors of parking garage. Overall we would recommend staying and will definitely be back.

Great location. Very friendly front desk. Better cleaning and/or QC of bed sheets are needed to make sure that they are stain-free.

The pool was freezing cold and you could never in it the staff were rude and not courteous

Kaiulani Ave Honolulu HI

Hotel highlights

  • Steps from Waikiki Beach and Moana Surfrider
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in Waikiki, Sheraton Princess Kaiulani is next to popular attractions like Waikiki Beach and Moana Surfrider. This 1000-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and a 24-hour business center. It's connected to a shopping center in central Honolulu and also close to Waikiki Beach Walk and International Market Place.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Guests can expect to find WiFi and 32-inch TVs with cable channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Balconies, refrigerators, and coffee makers are other standard amenities.


Property features

At Sheraton Princess Kaiulani, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 45 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include conference space, a 24-hour business center, and a library.

Room options

Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing w/ Tub)

1 King Bed | Sleeps 3

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Premier Room, 2 Double Beds, Non Smoking, Ocean View

2 Double Beds | Sleeps 4

Room, 1 King Bed, Partial Ocean View, Tower

1 King Bed | Sleeps 3

Guest reviews for Sheraton Princess Kaiulani

Everyone (23) Couples (15) Family (17)
4
Family

Excellent location. Easy to check in and out. Staff helpful. Rooms need updated.

By on Jan 15, 2023

4
Family

The location was very convenient. The facility is ok. No refrigerator and microwave was a little inconvenient.

By on Nov 24, 2022

Review comment responded on Nov 24, 2022

Aloha Brittany, Mahalo for writing a review about your stay at Sheraton Princess Kaiulani. We are happy our location was perfect for your travel plans and that you had an overall pleasant time here. However, we regret not meeting your expectations in some areas. We appreciate all your feedback and look forward to hosting you again soon. Mahalo,Jasmine F.Guest Experience Manager

5
Partner Couples

Clean and the splash bar , great !

By on Sep 29, 2022

3
Everyone

By on Aug 1, 2022

5
Family

I was pleasantly surprised. This hotel is right in the middle of downtown Waikik. We were within walking distance of nearly everything and only had to drive to activities on other parts of the island. The staff is amazing and the view is beautiful. The hotel is a little older but the upkeep and renovations make it my favorite hotel I have stayed in in Hawaii. I would highly recommend this property if you are planning a Hawaiian vacation.

By on Jun 30, 2022

3
Friends

The beach and stores were all walking distance

By on Jun 18, 2022

Review comment responded on Jun 19, 2022

Aloha Emile, mahalo for all the tremendous praise! We are thrilled that our location was just what you were looking for. Situated one block from Oahu's famous Waikiki Beach, we are very fortunate to be within walking distance of some excellent dining choices, shopping, and so much more. We are truly grateful for your kind words, and we look forward to making even more memories with you. Mahalo, Jasmine F. Guest Experience Manager

5
Everyone

I loved the fresh floral arrangements. Beautiful upkept areas around tbe hotel a d pool and bar/restaurant were great.

By on May 16, 2022

Review comment responded on May 16, 2022

Aloha Sherry, mahalo for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Sheraton Princess Kaiulani your home away from home whenever your travels bring you to our city. We look forward to your next visit. Mahalo, Jasmine F. Guest Experience Manager

4
Family

I really like that the hotel is not too far from all the things we wanted to do in Waikiki. It was a pleasure staying at the hotel and staffs were really nice with great services. My only small complaint is that we had ants in our room by the TV and on one of the bed. Which is weird because we didn't bring back any food to our hotel. Overall, I wouldn't mind staying here again.

By on May 10, 2022

5
Everyone

I stay at the PK because I love the pool area and the ability to walk all over Waikiki.

By on May 8, 2022

Review comment responded on May 9, 2022

Aloha Paula, mahalo for all the tremendous praise! We are thrilled that our location was just what you were looking for. Situated one block from Oahu's famous Waikiki Beach, we are very fortunate to be within walking distance of some excellent dining choices, shopping, and so much more. Mahalo once more for sharing your experience so that future guests can see what makes Sheraton Princess Kaiulani a perfect choice when visiting our beautiful island. Safe Travels! Mahalo, Ron R. Director of Operations

5
Family

Great location. Easy access to everything! Friendly and helpful staff!

By on May 3, 2022

Review comment responded on May 4, 2022

Aloha Fabiola, mahalo for your review regarding your stay at Sheraton Princess Kaiulani. It is a pleasure to know we were able to exceed your expectations. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our associates. We also appreciate you mentioning our great location here in the heart of Honolulu. Mahalo once more for your feedback, and we look forward to welcoming you back if your travels bring you to Oahu again. Mahalo, Ron R. Director of Operations

Sheraton Princess Kaiulani

120 Kaiulani Ave, Honolulu, HI 96815
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