The resort was a very short walk to Waikiki beach, restaurants and shopping.
I had some mail sent out that was lost for a couple of days .. and all of the sudden it magically appears . I asked for them to clean my room and somehow they forgot so I had to call and remind them the next day. very poor communication on their end
Everything was great except for one of the bartenders/cocktail waitress (long hair) ponytail, was very rude, unprofessional, had no customer service skills, no eye contact much less spoke to you like you weren't even there. Unbelievable!!!
Located close to different types of food & shopping. Staff was very friendly & went out of their way to make our stay memorable.
I was never informed that the elevator was shut down for maintenancr. I could have missed my ride to airport
The staff make you feel like home especially Debra and Patty in the Pikake Lanai. When management talks about Valued Employees, they're talking about Debra, Patty, the housekeeping staff, and the rest of the long-time staff at this "feels like home" property.
Some staff not friendly, no smiles, not helpful in sharing useful information. You ask a question get an answer and next is the attitude. It's those staff members that ruin the better staff from receiving a WOW experience. It's the some that need to be re-trained to deliver superior service constantly and continuously.
Loved the Splash Bar! Hotel location is perfect and hotel is easy to get in and out of.
The location of the property was great, right across the street from the beach. The bathroom was not properly cleaned and the towels were replaced with cleaned towels after 4 days which I stayed 7 days. The parking fee and resort fee is a bit ridiculous.
Pros...i like the location and staff was very friendly. The cons...The shower had very low water pressure. Elevators always had problems. No valet parking. Ni elevator fir the parking lot.
I dont need to pay 34.40 per day for so called resort fee to get me 2 bottles of water each day , i can buy my own water ,,
We were quite unhappy with our room so a woman at the front desk moved us to a better room with a better view. We have a one year old so it made a massive difference to our trip since we slent so much time in our room. This is our second time at this hotel and there will for sure be a 3rd! THANK YOU SHERATON PRINCESS KAIULANI!!
Just totally enjoyed the relaxing atmosphere. Loved the continuous music.
.Very clean and well kept to the Max Very close to every thing if you don't have a car.
Plusses: 1) the staff were all extremely pleasant and helpful; 2) the room was recently refurbished, in good condition and clean; 3) there was great hot water in the bathroom; 4) it was centrally located to shopping, restaurants and the beach; and 5) the bed was comfortable except for too soft pillows. Downsides: 1) only one elevator was operational in the front wing, resulting in delays often of 8-10 minutes; 2) the room was rather small (two people couldn't pass each other between the bed and dresser); 3) our room faced the parking and supply portico, which was noisy with trucks early in the morning; 4) no spa or jacuzzi on site; and 5) there were anyone banging on metal sounds at 2:30am.
The staff was very nice and helpful. The proximity to the beach was a bonus.
Located in Waikiki, Sheraton Princess Kaiulani is next to popular attractions like Waikiki Beach and International Market Place. This 1000-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and a 24-hour business center. It's connected to a shopping center in central Honolulu, and also a short walk from Royal Hawaiian Center and Honolulu Zoo.
Enjoy dining at one of 2 onsite restaurants including Pikake Terrace, which specializes in Italian cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
Sheraton Princess Kaiulani's 1000 rooms are air-conditioned and provide balconies, refrigerators, and coffee makers. Guests can expect to find WiFi and 32-inch TVs with cable channels and pay movies. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include safes, phones, and ironing boards.
At Sheraton Princess Kaiulani, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 35.00 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 16.00 per person one-way. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a library.
The resort was a very short walk to Waikiki beach, restaurants and shopping.
I had some mail sent out that was lost for a couple of days .. and all of the sudden it magically appears . I asked for them to clean my room and somehow they forgot so I had to call and remind them the next day. very poor communication on their end
Everything was great except for one of the bartenders/cocktail waitress (long hair) ponytail, was very rude, unprofessional, had no customer service skills, no eye contact much less spoke to you like you weren't even there. Unbelievable!!!
Aloha, We regret to see that we failed to exceed your expectations during your stay with us. We would like to sincerely apologize. If we can be of further assistance, please do not hesitate to contact us directly. Mahalo, Larissa H. Sheraton Princess Kaiulani Guest Experience Team
Aloha, We're so glad you enjoyed your stay with us! Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team
Aloha, We're so glad you enjoyed your experience with us! Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team
Located close to different types of food & shopping. Staff was very friendly & went out of their way to make our stay memorable.
Aloha, We're so glad you enjoyed your experience with us! We strive to deliver a memorable stay and are so happy to know we succeeding in doing so for you. We hope to see you again soon! Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team
I was never informed that the elevator was shut down for maintenancr. I could have missed my ride to airport
Aloha, We sincerely apologize for the inconvenience the elevator maintence caused during your departure. We understand the stress of getting to the airport, and regret that we missed an opportunity to provide further assistance while you were here. We wish you safe travels and hope to welcome you again in the future. Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team
The staff make you feel like home especially Debra and Patty in the Pikake Lanai. When management talks about Valued Employees, they're talking about Debra, Patty, the housekeeping staff, and the rest of the long-time staff at this "feels like home" property.
Aloha, Thank you for your kind words and recommendation. We will certainly share your comments with Debra, Patty and the management team. We strive to be your "home away from home" and are utterly delighted to know that we have achieved this for you. We look forward to welcoming you again! Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team
Some staff not friendly, no smiles, not helpful in sharing useful information. You ask a question get an answer and next is the attitude. It's those staff members that ruin the better staff from receiving a WOW experience. It's the some that need to be re-trained to deliver superior service constantly and continuously.
Aloha, Thank you for sharing your feedback with us. We expect an exceptional experience from every single staff member at our property, so we will certainly share your feedback with our management team and work towards making improvements in this area. Mahalo, Bri K. Sheraton Princess Kaiulani Guest Experience Team
Mahalo for sharing your concerns and we apologize for the miscommunication here on the property. We will work on improving our process and services. Take Care!