Clean, working stove top and ice maker in the freezer.
Nice space , large lobby, large parking space for truckers also.
Picked because was close to worlds of fun , for my daughters birthday
It's close to World's of Fun, Waffle House, and QT. However, when you walk in, the smell of an air freshener machine will knock you down, the front desk staff refused to accept my credit card that I used to book the room with because she thought it was a prepaid card even though it wasn't, the pool wasn't heated as stated and looked filthy, and the heat in the room didn't work.
Room was dirty, shower had mold, ceiling horrible water damage
Nice place. It's an old holidome that they've reworked. There's a quaint nostalgia about it for me since as a kid we stayed many times as a family in these places so it was reminiscent of those fun times. I think they've done a nice job keeping up with it. Some of the features appeared a little worn (for example: the shower was loose from the wall and there were 2 broken drawers) but definitely not horrible and the common areas appeared to be well maintained. It was a fantastic value especially considering the number of amenities for the price. Overall: clean, friendly, convenient, very cost-effective. I'll definitely be back!
From the moment we walked in the hotel seemed in disarray! They’re going through construction (though I didn’t see any). The floors looked like they hadn’t been vacuumed in a week and the pool was discolored yellow. And there were no clean pool towels, only 2 piles of dirty towels. Also we laid EXTRA through orbitz for breakfast and it appeared that everyone from the hotel was eating the buffet as there was no checking on if you had paid or not. As expensive as this hotel was I expected higher quality.
The pool isnt as big as it looks in pictures but is pretty neat. the set up there is actually really good. front desk is small and it makes sense. Why have a huge area for check in manned by one or two people? There is a sports bar looking area right there in the open. You can feel the place is a little old but still well maintained. the front desk was pleasant. We stayed simply to visit the casino and not have to drive back home. The free shuttle was the draw in. However it looked like uber would have only been a few dollars. We did have to wait a good 20 minutes both ways for the shuttle. The only complaint I would have is we got to the breakfast bar right as it was closing exactly on the minute. All the hot food was gone except biscuits. the attendant was racing to put up everything else ( it felt like) before we could get it. I was lucky to get an apple for breakfast. and she grabbed those right after I did. My husband wasted time lifting lids with no food under and didnt even get that. Im sure it was obvious to her we hadnt eaten and like I said she was competing to take the food so nobody else could and many people were at the area. She made eye contact once and it was more an evil glare than anything else.
I travel a lot for work and stay at nice hotels so I am not treating this any different. My family and I liked the pool but it seemed like it was dirty/unclean The property had avid smokers gathered outside all the time. Rooms were okay but asked for a new TV remote the first night and never got it replaced and/or fixed(stayed 3 nights). Cleanliness is very important and this hotel lacked it immensely. I stayed a little over a year and it looked much better then. Such a disappointment and will not stay again with my family.
Our AC didn’t work so was hot most of the night. They did give us a fan but the fan was disgusting. The bathroom tub was also disgusting. It had hair in the corner with soap residue. It did have an inside pool; however, the water was not heated and the inside is cool so I couldn’t take my 16 month old swimming. Staff was nice enough though. Except the bartender who seemed bothered to get me some ice.
Absolutely nothing first room wasnt even cleaned from the last guest and the second room i was moved to was also not cleaned...and had mechanical issues with the door to the room
I like the staff they were nice didn't like the fact that I found things in room and they helped move us somewhere else but they charged us cheaper for the inconveniences and offered free food hot tub was still down just was an ok experience
Great customer service and the atmosphere was very down to earth.
This property looked nice but had roaches and bedbugs. Also pool was disgusting and hot tub closed by health department per sign.
It was great clean plenty available there or within walking
Located 1.3 mi (2.1 km) from Worlds of Fun, SureStay Plus Hotel by Best Western Kansas City Northeast is within a 15-minute drive of other popular attractions like Kauffman Stadium. This 164-room, 3-star hotel has an indoor pool along with free in-room WiFi and free self parking.
For your convenience, a buffet breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 10 AM. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
All of SureStay Plus Hotel by Best Western Kansas City Northeast's 164 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect 32-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Free newspapers, hair dryers, and safes are other standard amenities.
At SureStay Plus Hotel by Best Western Kansas City Northeast, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Clean, working stove top and ice maker in the freezer.
Hello, Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions.
Nice space , large lobby, large parking space for truckers also.
Hello, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
Picked because was close to worlds of fun , for my daughters birthday
Hello, Thank you for staying with us. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.
Hello, Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We always welcome our guest's ideas and suggestions. We would love to host you again.
It's close to World's of Fun, Waffle House, and QT. However, when you walk in, the smell of an air freshener machine will knock you down, the front desk staff refused to accept my credit card that I used to book the room with because she thought it was a prepaid card even though it wasn't, the pool wasn't heated as stated and looked filthy, and the heat in the room didn't work.
Hello, Your feedback is very important to us, and I am saddened to hear that. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations.
Room was dirty, shower had mold, ceiling horrible water damage
Hello, Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the area we can improve the guest experience. We apologize for your experience, and we are confident that you will see the change on your next visit.
Hello, Thank you for an excellent 5 star rating. We are glad that you had a nice stay with us. We always welcome our guests ideas and suggestions. We would love to host you again.
Nice place. It's an old holidome that they've reworked. There's a quaint nostalgia about it for me since as a kid we stayed many times as a family in these places so it was reminiscent of those fun times. I think they've done a nice job keeping up with it. Some of the features appeared a little worn (for example: the shower was loose from the wall and there were 2 broken drawers) but definitely not horrible and the common areas appeared to be well maintained. It was a fantastic value especially considering the number of amenities for the price. Overall: clean, friendly, convenient, very cost-effective. I'll definitely be back!
Hello, Glad to see your review. We every day strive to maintain our hotel clean and pleasant more than what our guests come to expect from us.We apologize for the inconvenience you faced. We will surely forward you valuable feedback to our team for improvements. We hope to serve you better next time.
From the moment we walked in the hotel seemed in disarray! They’re going through construction (though I didn’t see any). The floors looked like they hadn’t been vacuumed in a week and the pool was discolored yellow. And there were no clean pool towels, only 2 piles of dirty towels. Also we laid EXTRA through orbitz for breakfast and it appeared that everyone from the hotel was eating the buffet as there was no checking on if you had paid or not. As expensive as this hotel was I expected higher quality.
Hello, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborated comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guest's review.
Hello, Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!