This place is filthy! The hot tub is no longer there. The pool area has dirt caked into the ground - this whole place needs a deep cleaning, BAD!
Needs a lot of cleaning
Horrible infested with tweakers got my car stolen by them.
They have a nice pool
Found a condom on the room floor. Toilet plugged up. People loitering all over the parking lot. Dirty and poorly kept. Never got clean towels or toilet paper, had to go ask for them at the desk each day. Really went down hill since my last stay five years ago. Will not ever stay here again.
This is the filthiest hotel we have ever seen. There was rust and mold on the ceiling tiles, what appeared to be blood stains on the tile in the bathroom. The shower basin was sticky...ewe. The beds were scratchy - we hope we didnt bring bedbugs home. What they fail to inform you have on Orbitz is that this hotel also serves as a homeless transition facility. There are homeless people sleeping in the parking lot, their belongings are stacked up in there as well. It is great that KC is providing these options for the homeless population, but it is not appropriate to charge paying customers 85 and lead them to believe that this is anything more than a halfway house. Find another hotel. The ONLY upside is that upon contacting Orbitz, we were able to vacate our reservation early and move to a much nicer hotel for only slightly more money.
Left a night early bugs were in the bed when we told the front desk lady she didn’t seem surprised , when I checked in the day prior at 4:30 the king bed room I had booked was not ready so they gave us a double queen
Clean, working stove top and ice maker in the freezer.
Nice space , large lobby, large parking space for truckers also.
Picked because was close to worlds of fun , for my daughters birthday
It's close to World's of Fun, Waffle House, and QT. However, when you walk in, the smell of an air freshener machine will knock you down, the front desk staff refused to accept my credit card that I used to book the room with because she thought it was a prepaid card even though it wasn't, the pool wasn't heated as stated and looked filthy, and the heat in the room didn't work.
Room was dirty, shower had mold, ceiling horrible water damage
Nice place. It's an old holidome that they've reworked. There's a quaint nostalgia about it for me since as a kid we stayed many times as a family in these places so it was reminiscent of those fun times. I think they've done a nice job keeping up with it. Some of the features appeared a little worn (for example: the shower was loose from the wall and there were 2 broken drawers) but definitely not horrible and the common areas appeared to be well maintained. It was a fantastic value especially considering the number of amenities for the price. Overall: clean, friendly, convenient, very cost-effective. I'll definitely be back!
From the moment we walked in the hotel seemed in disarray! They’re going through construction (though I didn’t see any). The floors looked like they hadn’t been vacuumed in a week and the pool was discolored yellow. And there were no clean pool towels, only 2 piles of dirty towels. Also we laid EXTRA through orbitz for breakfast and it appeared that everyone from the hotel was eating the buffet as there was no checking on if you had paid or not. As expensive as this hotel was I expected higher quality.
The pool isnt as big as it looks in pictures but is pretty neat. the set up there is actually really good. front desk is small and it makes sense. Why have a huge area for check in manned by one or two people? There is a sports bar looking area right there in the open. You can feel the place is a little old but still well maintained. the front desk was pleasant. We stayed simply to visit the casino and not have to drive back home. The free shuttle was the draw in. However it looked like uber would have only been a few dollars. We did have to wait a good 20 minutes both ways for the shuttle. The only complaint I would have is we got to the breakfast bar right as it was closing exactly on the minute. All the hot food was gone except biscuits. the attendant was racing to put up everything else ( it felt like) before we could get it. I was lucky to get an apple for breakfast. and she grabbed those right after I did. My husband wasted time lifting lids with no food under and didnt even get that. Im sure it was obvious to her we hadnt eaten and like I said she was competing to take the food so nobody else could and many people were at the area. She made eye contact once and it was more an evil glare than anything else.
I travel a lot for work and stay at nice hotels so I am not treating this any different. My family and I liked the pool but it seemed like it was dirty/unclean The property had avid smokers gathered outside all the time. Rooms were okay but asked for a new TV remote the first night and never got it replaced and/or fixed(stayed 3 nights). Cleanliness is very important and this hotel lacked it immensely. I stayed a little over a year and it looked much better then. Such a disappointment and will not stay again with my family.
Located 1.2 mi (1.9 km) from Worlds of Fun, SureStay Plus Hotel by Best Western Kansas City Northeast is within a 15-minute drive of other popular attractions like T-Mobile Center. This 164-room hotel welcomes guests with a restaurant and conveniences like an indoor pool and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 10 AM.
All of SureStay Plus Hotel by Best Western Kansas City Northeast's 164 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect 32-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Free newspapers, hair dryers, and safes are other standard amenities.
At SureStay Plus Hotel by Best Western Kansas City Northeast, guests enjoy an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
This place is filthy! The hot tub is no longer there. The pool area has dirt caked into the ground - this whole place needs a deep cleaning, BAD!
Needs a lot of cleaning
Ms Maria, Thank you for sharing your review. We apologize for the inconvenience faced by you. Your concerns have been noted and forward to our housekeeping team for improvements. We hope you will give us another chance to improve our services to serve you better in the future.
Horrible infested with tweakers got my car stolen by them.
Hello, Thank you for sharing your review. We apologize for the inconvenience faced by you and we regret that you had an unpleasant experience. We are actively investigating your feedback with our management for prompt action and will reach out to you for further information.
They have a nice pool
Found a condom on the room floor. Toilet plugged up. People loitering all over the parking lot. Dirty and poorly kept. Never got clean towels or toilet paper, had to go ask for them at the desk each day. Really went down hill since my last stay five years ago. Will not ever stay here again.
Hello, Thank you for sharing your review. We apologize for the inconvenience faced by you. We will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
This is the filthiest hotel we have ever seen. There was rust and mold on the ceiling tiles, what appeared to be blood stains on the tile in the bathroom. The shower basin was sticky...ewe. The beds were scratchy - we hope we didnt bring bedbugs home. What they fail to inform you have on Orbitz is that this hotel also serves as a homeless transition facility. There are homeless people sleeping in the parking lot, their belongings are stacked up in there as well. It is great that KC is providing these options for the homeless population, but it is not appropriate to charge paying customers 85 and lead them to believe that this is anything more than a halfway house. Find another hotel. The ONLY upside is that upon contacting Orbitz, we were able to vacate our reservation early and move to a much nicer hotel for only slightly more money.
Hello, Thank you for posting your feedback and for letting us know about your encounters. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.
Left a night early bugs were in the bed when we told the front desk lady she didn’t seem surprised , when I checked in the day prior at 4:30 the king bed room I had booked was not ready so they gave us a double queen
Hello, Thank you for sharing your review. We regret that you had an unpleasant experience at our property. We get the property disinfected use anti-pest agencies regularly. We are still investigating this issue and, we hope you have a better stay next time.
Hello, We are sad to see this rating. We never want our guests to go back like this without hosting them. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.
Clean, working stove top and ice maker in the freezer.
Hello, Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
Hello, Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions.
Ms Elissa, Thank you for sharing your review. We apologize for the inconvenience faced by you. We will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.