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Quality Inn at Arlington Highlands

2.5 out of 5.0

Recent guest reviews

My experience was great. The staff was very friendly and the rooms were nice and clean.

The rooms are small and very outdated. And dirty. On both beds the comforters were dirty when we got into our room. The housekeeping staff didn't even give us toilet paper. And out rooms werent cleaned untill 5pm. And it was a horrible job. I'm very upset that I spent that much on a bad hotel. The food was good but the staff stood there talking in Spanish and playing around instead of working.

Nice motel. Older but suitable. Phone in room did not work. Tissue paper never refilled. Good hot breakfast

Be careful when going up the steps. No secured shower pressure was slim to none.

This hotel is very conveniently located for anyone needing a room in the Arlington or Fort Worth area. The staff was helpful and the room was clean. In our room, 138, the WiFi was too weak to be of much help which was bad as I needed it for my work. Outside of that, I’d highly recommend this motel.

eveything was good the room was comfortable, the breakfast was great

Not clean , bath not working .small,expensive for the condition you stay

The hotel was within walking distance to restaurants. The office people were very friendly and seemed like they made it a priority to remember who each guest was.

It's was a nice stay. Friendly and helpful staff. I would stay again .

Nice big room with very comfortable bed and pillows. Only downside to the place is the carpets are filthy - get black feet walking barefoot across the floor.

The Prices online is not good at checking this place !! This place should be close down for construction, noise and let the workman stay for easy on job arrival To much dirt, dust If your not careful at night you could fall/ tripp ! many of the rooms windows had black plastic in windows for me that means " not occupancy ". The staff was very friendly. we requested a room change after a night of dog, yes dog barking and very smelly room. carpet very outdated and dirty. Housekeeping did the BEST they could do ! We change rooms to a more accommodating one. The Lobby needs updating;breakfast area too. I will not stay there anytime soon April2016 Front desk was very nice about relocating us the next morning. I slept much better !!

My stay was great we were located by the pool which was a great view for us.

Our trip was great every one was polite & friendly. We will definitely stay there again & will recommend Quality Inn to our family and friends.

The desk staff were very friendly. We felt welcomed as soon as we walked in. The room was comfortable and very clean. The location was excellent. I would recommend this hotel. I wish they allowed pets

I have stayed at several Quality Inns, but this was by far the worst. The staff was the biggest issue as they had poor communication with each other and us, as well as some big egos to get over. We had to change rooms because of stains on the sheets. The next room had stains all over the couch. We got no cleaning service our second day, even after we called to let them know we were leaving for the day. Another room sat with a chair on the bed, curtains open, our entire stay, clearly uncleaned. The only plus was the location. The Highlands was a wonderful shopping center with tons of places to eat!

It wasn't a 5 star hotel but for the price it was fine. It was close to UTA and in a great location.

The hotel is located in a great location; shopping center is next to hotel. Ranger and Cowboy stadium is within a few miles. The hotel is very nice, i might have not stayed in the remodeled unit because the carpet seemed used (stains) and the bathroom needed tile repairs. The shower had low water flow and the toilet did not flush properly. The swimming pool is excellent but i did not locate the exercise room. Overall, the hotel was good and i would stay there again when i travel to Arlington.

Visiting UTA. Convenient to UTA and RIGHT next to shopping, dining and movie locations.

Although the hotel is located in an excellent area, it was a complete disaster. The physical appearance of the building was terrible. The stairway to the second floor was half missing. Doors did not have a security lock. The wireless internet did not work. Open wiring was exposed in the rooms. The area behind the bed was so dirty that it clearly had not been cleaned in years. Do not stay here if you value your health and family.

We live in Dallas and were going to a gathering at Glorias restaurant at the highlands. Didn't want to drive home late so thought to get a night at a hotel close by. Big mistake. The Highlands is a nice, new shopping center that suggests quality will be abundant. So dissapointed upon arriving at the Quality Inn. Service was poor, the staff member helping us was mediocre at best. The stairs walking up to our room were cement and crumbling. Extremely unsafe! The iron rails were rusty as well. The absolute worst part was the water. I showered and washed my hair twice with the hotel shampoo and then with my own. I am a hair stylist and knew immediately the water was unacceptable. I couldn't even get my hands through the tangles of my long hair! We had to make an emergency trip to a friends home to reshower and wash out the oily residue that was left from the hotel water!!I almost cried, and I am not a crier! The overall experience was horrible and we will not return or recommend the Quality Inn to anyone!

121 East I-20 Arlington TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Arlington Highlands is a short stroll from Quality Inn at Arlington Highlands, and other popular attractions like University of Texas at Arlington are within a 10-minute drive. This motel has 128 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. In central Arlington, the motel is also within a 15-minute drive of Six Flags Over Texas and Globe Life Park in Arlington.


Dining

Start your day off right with a free hot/cold buffet breakfast, served each morning from 6 AM to 9 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

The 128 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free newspapers, free long-distance calls, and free local calls.


Property features

Quality Inn at Arlington Highlands features an outdoor pool, free WiFi in public areas, and a meeting room. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Guest reviews for Quality Inn at Arlington Highlands

Everyone (11) Couples (3) Business (1) Family (6) Friends (1) Other (2)
5
Everyone

My experience was great. The staff was very friendly and the rooms were nice and clean.

By on Mar 20, 2018

Review comment responded on Mar 22, 2018

We appreciate you taking the time to leave a review. We are happy to hear you enjoyed your stay and our staff provided quality service. We hope to see you again.

1
Everyone

The rooms are small and very outdated. And dirty. On both beds the comforters were dirty when we got into our room. The housekeeping staff didn't even give us toilet paper. And out rooms werent cleaned untill 5pm. And it was a horrible job. I'm very upset that I spent that much on a bad hotel. The food was good but the staff stood there talking in Spanish and playing around instead of working.

By on Mar 14, 2018

Review comment responded on Mar 22, 2018

We apologize that your stay did not meet expectations. We will discuss your issues with the attendant who cleaned your room and make sure these issues do not come up again.

3

quiet even when close to interstate

Everyone

Nice motel. Older but suitable. Phone in room did not work. Tissue paper never refilled. Good hot breakfast

By , from Midland, TX on Feb 24, 2018

Review comment responded on Feb 26, 2018

Thank you for your feedback. We are glad you enjoyed our breakfast. The phone issue in the room you occupied will be resolved and we appreciate you letting us know about it. We hope to see you again.

3
Everyone

Be careful when going up the steps. No secured shower pressure was slim to none.

By on Nov 9, 2017

Review comment responded on Nov 11, 2017

We apologize for the inconvenience. We are working hard to update the hotel to meet customer expectations. Please be sure to give us another chance in the near future to see these exciting changes!

3

convenient location

Everyone

This hotel is very conveniently located for anyone needing a room in the Arlington or Fort Worth area. The staff was helpful and the room was clean. In our room, 138, the WiFi was too weak to be of much help which was bad as I needed it for my work. Outside of that, I’d highly recommend this motel.

By , from Houston on Oct 19, 2017

Review comment responded on Oct 31, 2017

Thank you for your feedback. We are diligently working to improve the WiFi connection in certain areas of the hotel. Time Warner Cable and the hotel is teamed up to make sure we get this resolved ASAP for our guests. We appreciate your patience during this time.

5
Everyone

eveything was good the room was comfortable, the breakfast was great

By on Aug 23, 2017

Review comment responded on Aug 25, 2017

Thanks for your positive comments! This helps keep our staff motivated in providing superior customer service!

2

not clean

Everyone

Not clean , bath not working .small,expensive for the condition you stay

By , from arlington on Aug 23, 2017

Review comment responded on Aug 25, 2017

We apologize for the inconvenience. We are working to update the hotel, including the bathrooms, rooms, exterior, and amenities. Please be sure to give us another try in the future as these exciting changes unfold!

5

close to restaurants

Everyone

The hotel was within walking distance to restaurants. The office people were very friendly and seemed like they made it a priority to remember who each guest was.

By , from P on Jul 13, 2017

Review comment responded on Jul 17, 2017

Thank you for your positive feedback! We try our best in maintaining a high level of customer service. We know our guests travel great distances to be at our hotel and we do our best to make this your home away from home!

4

good

Everyone

It's was a nice stay. Friendly and helpful staff. I would stay again .

By , from s on Jul 1, 2017

Review comment responded on Jul 17, 2017

Thank you for your feedback! Your positive feedback helps us keep the staff motivated in providing superior customer service!

3

comfortable and good location, but...

Everyone

Nice big room with very comfortable bed and pillows. Only downside to the place is the carpets are filthy - get black feet walking barefoot across the floor.

By on May 17, 2017

Review comment responded on May 22, 2017

Thank you for your feedback! We have addressed these concerns with our Housekeeping Manager to resolve any future issues. We look forward to seeing you again soon!