TV didn't work, deadbolt didn't work, door to shower wouldn't close, felt extremely unsafe
I’ve messaged the property about my complaints, yet to get response
the hotel is moldy smells of mold when you walk in. I had to change rooms 3 times because of mold smell. I tried to cancel but with orbitz I couldn't speak to anyone it was all on line and couldnt get help. The hotel was nice enough to let me switch rooms.
This was a good stay the staff was very friendly while we stayed there the rooms could use an upgrade from the popcorn ceiling and toilet had a slight leak when you flush it but overall it was a very good comfortable stay
Check in was great I loved my room except my sheets had stains and my Kleenex was used and restuffed back in the Box!! My shower did not work and i had to ask 4x to get it fixed. I had those issues but still would stay again.
Very helpful, friendly, and attentive staff!! Clean environ!
Nice gym, nice room, very friendly staff, chocolate chip cookies.
Generally a nice older hotel. Bathroom Wall paper and shower calk are stained or needing maintenance / replacement. Room furniture is fresh and nice / Recently updated. Doors are painted and Appear to be the original units from ~30 years ago. Staff is very friendly. Cookies are wonderful.
The only concerns was the bed sheets feeling wet. And the pool not being cleaned my husband had to assist cleaning leaves out
The cost was very reasonable - the property itself is tired - not exactly what you’d expect in either case for a Hilton property
The facility and carpet was old and had a distinct smell to it. I was highly disappointed. It was clean, but because the carpet was so old, I felt I had to wear my flip flops around the room. The hair dryer in the room was disgusting.
The hotel was ok, it was clean but the handle on the sink was broken. The shuttle took us back and forth to the airport quickly and was the main reason for our stay. BUT, two reasons why I gave this a 3. One, the main one, my daughter left a necklace on the bathroom counter and after THREE calls, talking to the front desk and being dished off to voice mail, 5 days later, we finally received a call back stating it was NOT there nor in their lost and found. What did the maids do with it? It was sentimental military piece that was of no value to them so we are guessing it was thrown away. TOTALLY UPSET ABOUT THIS! The second reason is on both stays (we stayed twice in one week), we had to ASK for water and cookies. POOR customer service.
Room was fine. Hotel's complementary shuttle didn't show up at airport, and had to wait for one hour to ride.
I had a pleasant experience. I had a pleasent experience. I had a pleasent experience.
The staff was great at attending to any questions or concerns. Easy in and out location to the road.
Located in Las Colinas, DoubleTree by Hilton Hotel DFW Airport North is 3.1 mi (4.9 km) from MacArthur Park and within a 10-minute drive of other popular attractions like Irving Convention Center. This 282-room, 4-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.
The 282 rooms are soundproofed and have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free local calls, laptop-compatible safes, and ironing boards are also available.
Guests staying at DoubleTree by Hilton Hotel DFW Airport North enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a computer station.
TV didn't work, deadbolt didn't work, door to shower wouldn't close, felt extremely unsafe
I’ve messaged the property about my complaints, yet to get response
we hope your concerns have been addressed to your liking.
the hotel is moldy smells of mold when you walk in. I had to change rooms 3 times because of mold smell. I tried to cancel but with orbitz I couldn't speak to anyone it was all on line and couldnt get help. The hotel was nice enough to let me switch rooms.
We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
This was a good stay the staff was very friendly while we stayed there the rooms could use an upgrade from the popcorn ceiling and toilet had a slight leak when you flush it but overall it was a very good comfortable stay
We appreciate your honest feedback, Thank you for choosing the Doubletree DFW North!
Check in was great I loved my room except my sheets had stains and my Kleenex was used and restuffed back in the Box!! My shower did not work and i had to ask 4x to get it fixed. I had those issues but still would stay again.
Thank you for providing your feedback!
Very helpful, friendly, and attentive staff!! Clean environ!
Thank you for taking the time to provide us with your honest feedback. We are happy to hear that you enjoyed your stay here with us. Should your travels bring you back to the area please do not hesitate to let us know!
Thank you for taking the time to provide us with your honest feedback. We are glad to hear that you enjoyed your stay here with us. Should your travels bring you back to the area we would love the opportunity to serve you once more.
Nice gym, nice room, very friendly staff, chocolate chip cookies.
Thank you for taking the time to provide us with your honest feedback. Glad to hear that you enjoyed your stay here with us. Should your travels bring you back to the DFW area we'd love the opportunity to serve you once more.
Thank you for your honest feedback. We work to continually improve our guest experience. We appreciate you taking the time to share your experience with us as we grow. Thank you for choosing Doubletree by Hilton!