Candlewood Suites Dallas-Las Colinas2.5 out of 5.0
Recent guest reviews
The hotel is clean and comfortable. We stayed in one bedroom suite for an extend ed period and overall it is cozy and comfortable. We had a kitchenette with full fridge. Washer/Dryers are free wit a small exercise room. We could hear our neighboring suite but nothing so noisy. We stayed in the smoking floor, because the other on bedrooms were all taken. We could smell cigarettes in our suite more at night than during the day. Internet was not reliable and kept disconnecting. We had to log back in every time we reentered the hotel. The hotel staff, especially Jason, Armena, Raven and Mike are all helpful and cordial. We wished there was a bigger formal lobby area, and a business office. There is a nice pantry in the washing room which has decent prices and covers essentials pretty neatly. The cleaning staff are very good at what they do keeping the hotel fresh and clean. The location is great, close to UTD, DFW, Las Colinas, and HWY 635. ample parking around. There is a DFW Shuttle. If you arrange IHG member you get a 2:30pm late checkout. The AC in our suite was not sufficient for the sitting area and the bedroom. The AC had a smell and probably needed cleaning. Bathroom needs a suction fan to reduce the vapor. It was expensive for a 2 star and we recommend negotiating with sales if you have an extended stay.
Working in the area for 30 days. Basic suite with comfortable bed, good AC-important in Texas- and basic kitchen with fridge, microwave, dishwasher, and 2 burner stove. Basic dinner service for 2. Once a week cleaning but, extra towels, linens, etc. easily swapped out at front desk if needed. About 15 minutes from DFW with a shuttle bus. Free washers and dryers and small "cupboard" if you forget toothpaste, etc. Pet friendly (deposit required). Great staff at front desk!!! Recommend rooms that don't overlook the parking lot. They face South making the room pretty hot by the end of the day despite having the AC full blast. Grocery, Target and CVS all within a short drive as are multiple restaurants and fast food shops. Lobby has a desktop and printer available to guests and front desk can do faxing by request. Nothing fancy but, clean, friendly staff and pleasant place to stay. Slight discounts available on room rates for extended stays.
The last three times I stayed there which spanned about two years, the elliptical machine was down, it shouldn't take that long to fix a machine! Hopefully it's fixed, because outside of that, it's not a bad place to stay, especially for the price.
Great No Frills Hotel. Location is near the DFW airport and it's convenient. The rooms were clean and service was nice. The amenities in the room are great for a short stay and if you want to stock up on food and cook for yourself. The staff is very friendly and willing to help and Parking is a non-issue. Rooms have utensils, cookware, refrigerator, stove, sink, and dishwasher. The gym is very accommodating. Laundry is free. Though breakfast is not provided, they do have food items available at a good price.
We chose this hotel because it's not far from Love field airport and it has all the amenities we need, kitchenette, frig, microwave, etc.... When we checked in , the lady front desk gave us a unit top floor , room is a smoking room, we could not stand the smell so I asked for another one. This time we got a unit on first floor. Room size is average, bath room is large, full kitchen is a plus even though we did not cook anything but it got all things we need, big frig, microwave. I would stay here again. We just stay a short time before head to airport early morning so we did not check out other facility.
This is home away from home. Very happy when I saw my room, full kitchen, full standup refrigerator dishes, silverware, oven and dvd player. You cannot ask for more in a hotel. The staff was friendly. If you wanted to go out and purchase something and cook it at the room this place has everything you need.
Your room has an electronic sensor which kicks on the AC when you walk in your room. It takes about 2 1/2 hours for your room temp to drop from 77 to 73, as long as you don't leave the room. The rooms are basic with almost full kitchen, desk area with desk chair, TVs with average cable choices, gas grills outside come in handy. No maid service, laundry (sheets & towels) exchanged at front desk upon request. Make your own bed, No breakfast, just a newspaper. Parking is free, halls are quiet. Once you stay here for a week and get your bill, you wonder why you didn't pay a little more elsewhere to get full daily housekeeping service, a hot breakfast and happy hour.
Where do I start? I never write bad reviews on hotels or restaurants, but after the horrible service I had here, I will never be staying at Candlewood Suites or any other hotel in their chain ever again. I had to go to the front desk a total of 7 times during my 5 night stay to get my door card rescanned, because they chased me down for payments PRIOR TO the end of my stay and locked me out if I didn't pay for the previous night's stay, at a minimum. The walls are paper-thin and I heard every little movement my neighbor made in his kitchen area. The front desk staff was very unwelcoming when I questioned my bill (I was promised a specific rate and had to fiht it when I was overcharged). All I wanted was a nice hotel to work out of, before I had to fly back to Chicago for a wedding. I have also read all the reviews about this hotel on this website, and it's very clear through Candlewood's staff responses that they are always "on the defensive" when anyone writes them a negative online review. Here's a tip I've learned in my marketing career: The customer is always right. Try changing your staff's attitudes, considering the guests are the ones paying THEIR SALARIES. Superior customer service goes a long way in retaining guests, and you won't have any negative reviews to worry about if you listen to them.
Very pleasantly surprised when I saw my room. Full kitchen with dishes. Very clean. Staff was very friendly and welcoming. I will stay here again when I am back in the area. There was a musty smell when I first turned on the heater. But it was August in Dallas so I imagine it had not been turned on in a while. Must went away shortly and that is the only bad thing I could find.
This hotel is very well maintained, the staff are super friendly, the rooms are nice, modern and clean. The location is just off of Highway 114 and easy on easy off. I highly recommend this hotel to anyone staying in the North Dallas area. This hotel offers a shuttle service within 5 miles of the hotel. Several restaurants in the area deliver, and there are quite a few in the immediate area that do not deliver, but are in close proximity to the hotel. This Candlewood as all do offers a free exercise room and free laundry. I highly recommend this hotel!
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 62 reviews