The property gave off a vibe of being old and tired. The walls and doors were in need of paint. The waffle- the only non prepackaged item at breakfast tasted awful. I settled for a prepackaged muffin and a cup of yogurt.
Never had our room cleaned the entire time we stayed trash ran over onto the floor and couldn’t get any clean towels and wash cloths!!
Pool is not working nd nasty
I only stayed one night and it was close to the airport that i liked. At the start the man at the lobby was not helpful or kind at all but then he found my reservation and that changed a bit his attitude .
We needed a restaurant on premises because we did not have a car once we got there the desk clerk told us that the restaurant was closed due to Covid had I known that, I would have chosen another hotel. We had three small children with us and no way to feed them. Our room was next to the elevator which made noise all night long, also inconvenient with three small children.
I am grateful for the front desk person who printed off a one page document I needed. I am also grateful for the airport shuttle and for the shuttle driver. I was working all day and could have used the grab and go breakfast they advertised, but didn't provide. also, the lobby coffee was only sometimes provided. there was no hot cup for the room in order to use the coffee maker.
Was just ok.
Its in an industrial area with a flashing blue police speed monitor outside the entrance
We had roaches in our room lots of them
Like: close to high ways, easy access to restaurants. Dislike: outdated hotel and residents can be loud.
You get what you pay for.
Overall our room was nice. We had the double room and the beds were quite comfy. There was some black mold on the ceiling in the bathroom but otherwise everything was in order and clean. We were in room 117 which is near the back of the building and we’re a bit dismayed to find out that the back door does not remain locked. No key is needed to get into the building from the back. Ran into several shifty looking characters including one woman that can only be assumed was a prostitute who hurriedly left when I was taking my dog out for a walk. The breakfast in a bag it was given each day contained peanut butter crackers and one day some tiny pancakes that you could warm up in the microwave. They advertise that there’s 24 hour coffee but it was mostly out while we were there and barely any cream. When it was available it was wonderful though. Everyone was friendly. The pool was on the smaller side and was overrun by wild children so we only got to swim one out of the four days we were there. This hotel is in a perfect area to get around Charlotte! I will absolutely be staying here again in the future.
Upon check-in, I was informed that there was no shuttle service to the airport at the time I needed to be there. I specifically chose this hotel to have shuttle service to the airport. After pressing the issue, the manager on duty agreed to pay for the cab me and my family needed to get to the airport.
ALL STAFF VERY FRIENDLY AND PROFESSIONAL.
I liked the rooms, they were very clean. I did not like the access to restaurants.
There was nothing to like.
Toilet was dirty, bathtub matt was dirty A LOT OF CIGARETTE SMELL ALL OVER THE HOTEL
Located in Executive Park within a mile (2 km) of Tyvola Square, Wyndham Garden Charlotte Airport Southeast is within 2 miles (3 km) of United States Citizenship and Immigration Services office. This 149-room, 3-star aparthotel welcomes guests with free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served on weekends from 5:30 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service.
Each apartment is air-conditioned and has an array of amenities, including a microwave, a refrigerator, and a coffee maker. A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include free local calls, an ironing board, and a desk. Housekeeping is available once per stay.
Wyndham Garden Charlotte Airport Southeast offers a gym, a conference center, and a 24-hour business center. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include coffee/tea in a common area, a microwave in a common area, and a computer station.
The property gave off a vibe of being old and tired. The walls and doors were in need of paint. The waffle- the only non prepackaged item at breakfast tasted awful. I settled for a prepackaged muffin and a cup of yogurt.
Never had our room cleaned the entire time we stayed trash ran over onto the floor and couldn’t get any clean towels and wash cloths!!
Dear Devan,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
Pool is not working nd nasty
I only stayed one night and it was close to the airport that i liked. At the start the man at the lobby was not helpful or kind at all but then he found my reservation and that changed a bit his attitude .
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In these times we are short staffed due to the Virus. We are hiring staff but it hard to get good help that wants to work. Your feedback is very important to us, and I am saddened to hear that your stay was less than satisfactory. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. , We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Joe Oswald GM
We needed a restaurant on premises because we did not have a car once we got there the desk clerk told us that the restaurant was closed due to Covid had I known that, I would have chosen another hotel. We had three small children with us and no way to feed them. Our room was next to the elevator which made noise all night long, also inconvenient with three small children.
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In these times due to the Virus. We .do have the kichen closed for the health and safety for all our guest. Ther muti options with in walking distance. Such as Mc Donalds, Subway and Chill's Your feedback is very important to us, and I am saddened to hear that your stay was less than satisfactory. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. , We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Joe Oswald
I am grateful for the front desk person who printed off a one page document I needed. I am also grateful for the airport shuttle and for the shuttle driver. I was working all day and could have used the grab and go breakfast they advertised, but didn't provide. also, the lobby coffee was only sometimes provided. there was no hot cup for the room in order to use the coffee maker.
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In these times we are short staffed due to the Virus. We are hiring staff but it hard to get good help that wants to work. Your feedback is very important to us, and I am saddened to hear that your stay was less than satisfactory. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. , We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Joe Oswald GM
Was just ok.
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In these times we are short staffed due to the Virus. We are hiring staff but it hard to get good help that wants to work. Your feedback is very important to us, and I am saddened to hear that your stay was less than satisfactory. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. , We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Joe Oswald GM
Its in an industrial area with a flashing blue police speed monitor outside the entrance
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In these times we are short staffed due to the Virus. We are hiring staff but it hard to get good help that wants to work. Your feedback is very important to us, and I am saddened to hear that your stay was less than satisfactory. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. , We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Joe Oswald GM
We had roaches in our room lots of them
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In these times we are short staffed due to the Virus. We are hiring staff but it hard to get good help that wants to work. Your feedback is very important to us, and I am saddened to hear that your stay was less than satisfactory. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. , We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Joe Oswald GM
Dear Michael,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager