MainStay Suites Charlotte Arrowood

My family and I were on vacation in Florida for 2 weeks, stayed at a choice hotel down there and it was amazing... we were on our way home and stop at mainstays because it looked really nice from the online pictures. We get there and the guy at the desk is asking for $100 cash deposit and says we can't have the extra person with us so he will have to sleep in the car or we have to pay extra. Then he can't activate our room keys, so he has an employee walk us to our room, the whole hallway smelled of bad cooking and body odor. The room looked nothing like the pictures, it was dirty and very out of date. Nothing about this hotel makes you feel comfortable. I would not recommend it to anyone and I'm shocked that Choice Hotels allows this.

Nice staff, but old and dirty room. Bugs in room and towels didn't look clean. Also, no daily housekeeping. Old kitchenette with stained and moldy caulk. Looks like something out of a bad 70's movie complete with some kind of weird wall vent between the living area and bedroom. Won't be back to this motel (not a hotel.)

We stayed here in a two room suite for 2 nights. Very clean, in fact, our housekeeper, Dorothy, asked us if we were comfortable and did we need anything. Love that level of service at these rates. Beds very comfortable, fast internet, good breakfast and easy on highways. Cafe South restaurant right in front great for dinner. Several other restaurants were also walking distance. Friendly front desk.Overall, very pleasant stay.

Have been staying at the Main Stay in Charlotte since July of last year the staff is great VERY friendly and helpful will always stay at this one in Charlotte area when ever I come back on business or pleasure

One night traveling home from florida. HORRIBLE.....dirty, smelled musty and for a 100% free no smoking hotel it sure smelled of stale cig smoke. toilet would not quit running. furniture, countertops and floors were filthy. Tile/laminate floors were broken and messed up. I tore the room apart looking for bugs before I could even remotely think about laying down and sleeping. Was afraid to go to sleep but managed to get through the night and got outta there by 6:30am. I will never visit again.....not sure why I even paid for it. For the price, I could have gotten a Hampton Inn Room for a little more and knew I could lay my head on the pillow....Remember people....you get what you pay for. Lesson Learned anything under $100 a night.....usually not worth it. Would rather pay a little more.

We stayed here on our travels for the holidays and picked as it was midway and allowed pets. Glad my husband used his points and was basically free or would have asked for my money back. Knew it wasn't going to be the Rita but basic cleanliness would have been nice. Rooms dusty, walls with stains, chipped paint, peeling, black dust or mold around vents, one bed looked as if hadn't been changed. Advertises as smoke free but it is not. My youngest son kept asking why does this place smell so bad? We got a suite to accommodate my adult sized 14 yr old for pull out that while normally not a great bed, this was basically springs with a cover. Bathroom had shower curtain rod pulling away from walls and caving in on itself, more stains and unkept. Towels did appear to be clean but had to clean shower of random hairs before we could use. My son got a glass out of cabinet to get a drink and also filthy. While it serves the purpose as a place to lay down so we didn't sleep in car, at least the car would have been cleaner. Plenty of place to stay around Charlotte I KNOW are nice, this is NOT!!!!!

I originally had reservations at a different hotel, where my reservation cancelled. The individual at the desk (I apologize for not remembering his name), I was able to secure a room for me immediately! Since I was checking in late, 11 PM, he had security to escort me to my car to retrieve my items. The room was very comfortable and I slept great!

I would like to say that after my review I wrote back in July, the manager called me and talked to me about my experience with the desk clerk and refund my money back, and it was a good experience talking with her,even tho I would have liked to get a free night for my inconvenience of that night....

Had to evacuate my home in Hilton Head as Matthew was wreaking havoc on our beautiful island. The staff was so very friendly and accommodating. We had a suite and I was so grateful for the two rooms both with televisions as we were holed up for 3 long days. Hotel was pet friendly which was a godsend. Hotel could use a little updating but I am not complaining. Location was close to restaurants, malls and theatre.