- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, JCB International, MasterCard, and Visa.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- No cribs or infant beds are available.
- No rollaway or extra beds are available.
MainStay Suites Charlotte Arrowood
2.5 out of 5.0
75.0% based on 106 reviews
Recent guest reviews
We were on our way to Florida. It was late and this one was close to the highway. This is a tired, worn, not very clean hotel. The fridge hadn't been cleaned out from a previous guest. The hall carpets were muddy and hadn't been vacuumed even the next morning. The elevator sounded like it might quit at any moment. if we hadn't pre-booked on-line we wouldn't have stayed. The staff were friendly but the owners are just riding this place into the ground.
We had a very enjoyable stay at this hotel. They allowed an early check-in--at least two hours earlier. Each staff member we encountered was very friendly and pleasant. The room was very clean and comfortable. Will definitely stay here again if in the area.
We arrived to a dirty room Open soap in the bathroom used washcloth bed spread wrinkled all over the bed like someone had just finished sleeping, dirty pillowcase. Staff was nice won't stay here again
I stayed at the hotel for close to a year and was taken care of very well, the staff was great, my room was cleaned every Tuesday and everything was done great, Janet, Sonia, Rene, Carry, Julia, and all the rest were wonderful, thanks for everything you all had done to make the stay great.
My family and I were on vacation in Florida for 2 weeks, stayed at a choice hotel down there and it was amazing... we were on our way home and stop at mainstays because it looked really nice from the online pictures. We get there and the guy at the desk is asking for $100 cash deposit and says we can't have the extra person with us so he will have to sleep in the car or we have to pay extra. Then he can't activate our room keys, so he has an employee walk us to our room, the whole hallway smelled of bad cooking and body odor. The room looked nothing like the pictures, it was dirty and very out of date. Nothing about this hotel makes you feel comfortable. I would not recommend it to anyone and I'm shocked that Choice Hotels allows this.
Nice staff, but old and dirty room. Bugs in room and towels didn't look clean. Also, no daily housekeeping. Old kitchenette with stained and moldy caulk. Looks like something out of a bad 70's movie complete with some kind of weird wall vent between the living area and bedroom. Won't be back to this motel (not a hotel.)
Have been staying at the Main Stay in Charlotte since July of last year the staff is great VERY friendly and helpful will always stay at this one in Charlotte area when ever I come back on business or pleasure
One night traveling home from florida. HORRIBLE.....dirty, smelled musty and for a 100% free no smoking hotel it sure smelled of stale cig smoke. toilet would not quit running. furniture, countertops and floors were filthy. Tile/laminate floors were broken and messed up. I tore the room apart looking for bugs before I could even remotely think about laying down and sleeping. Was afraid to go to sleep but managed to get through the night and got outta there by 6:30am. I will never visit again.....not sure why I even paid for it. For the price, I could have gotten a Hampton Inn Room for a little more and knew I could lay my head on the pillow....Remember people....you get what you pay for. Lesson Learned anything under $100 a night.....usually not worth it. Would rather pay a little more.
We stayed here on our travels for the holidays and picked as it was midway and allowed pets. Glad my husband used his points and was basically free or would have asked for my money back. Knew it wasn't going to be the Rita but basic cleanliness would have been nice. Rooms dusty, walls with stains, chipped paint, peeling, black dust or mold around vents, one bed looked as if hadn't been changed. Advertises as smoke free but it is not. My youngest son kept asking why does this place smell so bad? We got a suite to accommodate my adult sized 14 yr old for pull out that while normally not a great bed, this was basically springs with a cover. Bathroom had shower curtain rod pulling away from walls and caving in on itself, more stains and unkept. Towels did appear to be clean but had to clean shower of random hairs before we could use. My son got a glass out of cabinet to get a drink and also filthy. While it serves the purpose as a place to lay down so we didn't sleep in car, at least the car would have been cleaner. Plenty of place to stay around Charlotte I KNOW are nice, this is NOT!!!!!
I originally had reservations at a different hotel, where my reservation cancelled. The individual at the desk (I apologize for not remembering his name), I was able to secure a room for me immediately! Since I was checking in late, 11 PM, he had security to escort me to my car to retrieve my items. The room was very comfortable and I slept great!
Hotel highlights
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
- Fitness center
MainStay Suites Charlotte Arrowood places you within a 15-minute drive of popular attractions such as Carowinds Theme Park and Carolina Place. This hotel has 77 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Charlotte Convention Center and Bank of America Stadium are also within a 15-minute drive.
Dining
Free full breakfast is included with your stay.
Rooms
All 77 recently renovated rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect to find free WiFi and 32-inch LED TVs with cable channels and pay movies. Other standard amenities include sofa beds, coffee makers, and free newspapers.
Property features
Renovated in 2014, MainStay Suites Charlotte Arrowood offers a fitness center, free WiFi in public areas, and a business center. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a computer station.
Reviews from Trip Advisor
75.0% of guests recommend this hotel
Total of 106 reviews
