I was under the impression that most Hyatt hotels are very nice and clean, but that was not my experience at the Arrowood location. The hotel was dirty, smelled like pot, and I did not feel safe at all.
Hotel was clean and staff was great I will definitely stay here again
Very great service loved the room layout... .everything was accessible
I love the sofas and desk area. Plus it had a fridge
I'm not one to leave negative reviews. I'll start with the positives, but I'll be completely honest here. The pool was open (until late night time) there were no loungers due to Covid. But it was clean and relaxing. The breakfast area is was closed for dine in. But I think they still give you the free breakfast packaged up. I never went to get it, so I don't know. The staff is super friendly, welcoming, and very helpful! Props to them for working during this crazy time. Now the negative, I got to my room. It smelled really musty. Everything was really dusty. I didn't check the bedding right away, but when I came back at night and lifted the blankets, there were black hairs everywhere on the fitted sheets and dust (or lint?). I checked the second bed, same exact thing. The comforters didn't even look like they were cleaned tbh. On one of the blankets, there were literal sh*t or blood stains. I took pictures to try and go show staff and get new sheets (they can't come in your room to clean during covid). The employee told me that sometimes the dryer doesn't fully get rid of hair from the sheet (yikes). Also for 2 people, there was only 1 shampoo thing. (They'll happily provide more though). Luckily no bedbugs or bugs, but I was super grossed out to see what looked like pubes in my bedding. The showers were also disgusting. Soap grime on the walls and the clear liners were also extremely gross with scum or mold. Service good, environment iffy.
Loved the spacious rooms and the staff was very accommodating & professional.
large room clean andd ready. Unique lobby that is welcomimg.
Stayed only one night as we were just passing through. It rained the day we checked in and walked from the car to the check in desk. Water settles at the front of the hotel. I happened to accidentally stepped in a puddle. That was gross as I do not know what was on the water. They should get that fixed. The staff was courteous and pleasant.
The rooms are very large and very clean. The staff are extremely friendly. Brandon sent us a message to see if we were doing alright in our rooms. They went above and beyond to ensure that we were taken care of even though we were only there for one night!
Located in Arrowood, Hyatt Place Charlotte/Arrowood is within a 10-minute drive of popular attractions such as Bank of America Stadium and Billy Graham Library. This 126-room, 3-star hotel welcomes guests with free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
The 126 accommodations feature sitting areas. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Sofa beds, refrigerators, and coffee makers are other standard amenities.
Hyatt Place Charlotte/Arrowood features a fitness center, free WiFi in public areas, and conference space. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a computer station.
Thank you so much for the positive review ! We are always so glad to hear that our guests enjoyed their time with us! Thank you so much for taking the time to provide us with feedback about your recent stay. We hope to have you visit us again soon!
Thank you so much for taking the time to provide us with feedback about your recent stay. We hope to have you visit us again soon!
I was under the impression that most Hyatt hotels are very nice and clean, but that was not my experience at the Arrowood location. The hotel was dirty, smelled like pot, and I did not feel safe at all.
Thank you so much for taking the time to provide us with feedback about your recent stay. I am so sorry to hear that you did not enjoy your time here with us, I can assure you that we take Cleanliness of our rooms very seriously and is our top priority. I do hope that you will visit us again soon so that we might have another opportunity to better showcase to you our commitment to not only Cleanliness but to providing Excellence in Quality and Service.
Thank you so much for the Positive Review and for taking the time to provide us with feedback about your recent stay! We hope to have you visit us again soon!
Hotel was clean and staff was great I will definitely stay here again
Thank you so much for the Positive Review and for the kind words! We appreciate you taking the time to provide us with feedback about your recent stay! We hope to have you visit us again soon!
Very great service loved the room layout... .everything was accessible
Thank you so much for the Positive Review and for taking the time to provide us with feedback about your recent stay! We hope to have you visit us again soon!
I love the sofas and desk area. Plus it had a fridge
Thank you so much for the Positive Review and for taking the time to provide us with feedback about your recent stay! We hope to have you visit us again soon!
Thank you so much for taking the time to provide us with feedback about your recent stay here with us, we truly appreciate it! We hope to have you visit us again soon!
Thank you so much for the review! We appreciate you taking the time to provide us with your feedback. We hope to have you visit us again soon!
Thank you so much for the positive review and the kind words. We are always so glad to hear that our guests enjoyed their time with us! Thank you so much for taking the time to provide us with feedback about your recent stay. We hope to have you visit us again soon!