Loved the spacious rooms and the staff was very accommodating & professional.
large room clean andd ready. Unique lobby that is welcomimg.
Stayed only one night as we were just passing through. It rained the day we checked in and walked from the car to the check in desk. Water settles at the front of the hotel. I happened to accidentally stepped in a puddle. That was gross as I do not know what was on the water. They should get that fixed. The staff was courteous and pleasant.
The closet glass door was broken and the sink stopper would not open. The sink did not drain. A tad dated, but clean and staff was very friendly and helpful. Convenient location.
The elevators took several minutes to come once called. 2 elevators in service were extremely slow. Staff/house keeping very loud in hallway. At check-in, attendant noted breakfast was available from in the mornings, with NO mention of additional cost. I ate breakfast the first 3 days, where staff were in/around the breakfast area at all times. On day 3 a staff member approached me with a tablet and asked for my room number (to confirm my stay) and noted if I gave her my email address, my breakfast would be free; otherwise, I would be charged for the breakfast?!? I also noted on check-in I may have to check out a day early, and would need a late check-out if necessary. When I went to check out on day 4, I was told since it was after their 12pm check-out, I was going to be charged an extra day. A lot of 'bait/switch' tactics by unfriendly and uncooperative staff. Will not stay at this location again!
The service was great, friendly staff, room was great
This hotel is a disgrace. The first time we stayed here our room wasn't ready by check-in. When it was ready it wasn't the room we paid for. They didn't even offer us a change in price for the inconvenience. To add to this, they never cleaned our room so consequently, we had no fresh towels. We had to call room service to get our room cleaned and get fresh towels. By the time they came to clean the room we were set to check out. We decided to give this hotel a try one more time as it was a close distance from where we go when we visit Charlotte. For our most recent visit, we came right around check-in time (3PM) and AGAIN our room wasn't ready, AGAIN. We were told to come back so we came back at 9PM and our room still wasn't ready so we just requested a refund and stayed at a hotel down the street. We will never go to this hotel EVER AGAIN. The staff and management are terrible, the hotel isn't clean and they pretty much don't care about the people that stay there. Don't stay at this hotel because you may not ever get a room.
It's centrally located to just about anything you might be interested in like Carowinds, Ikea, and Charlotte Premium Outlets. It's also close hy Charlotte Douglas International Airport but yet far enough that you wont have to deal with jet noise. Great staff and breakfast. Great room cleaning service also. However, be warned. I was not informed by Orbitz that the "breakfast included" option is no longer a thing. To get free breakfast, you must book through the Hyatt Place! This was told to me by hotel staff and was put into effect November 1st. Again, you've been warned.
Nice hotel with friendly staff. We enjoyed the great breakfast this morning. We will stay here again if you need a hotel in this area.
The rooms are very large and very clean. The staff are extremely friendly. Brandon sent us a message to see if we were doing alright in our rooms. They went above and beyond to ensure that we were taken care of even though we were only there for one night!
Located in Arrowood, Hyatt Place Charlotte/Arrowood is within a 10-minute drive of popular attractions such as Bank of America Stadium and Carowinds Theme Park. This 126-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and a 24-hour fitness center.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can get a quick energy boost at the coffee shop/café.
The 126 accommodations feature sitting areas. Guests can expect free WiFi and flat-screen TVs with satellite channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Sofa beds, refrigerators, and coffee makers are other standard amenities.
At Hyatt Place Charlotte/Arrowood, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a computer station.
Loved the spacious rooms and the staff was very accommodating & professional.
large room clean andd ready. Unique lobby that is welcomimg.
Stayed only one night as we were just passing through. It rained the day we checked in and walked from the car to the check in desk. Water settles at the front of the hotel. I happened to accidentally stepped in a puddle. That was gross as I do not know what was on the water. They should get that fixed. The staff was courteous and pleasant.
The closet glass door was broken and the sink stopper would not open. The sink did not drain. A tad dated, but clean and staff was very friendly and helpful. Convenient location.
Dear Anonymous, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon.