The elevators took several minutes to come once called. 2 elevators in service were extremely slow. Staff/house keeping very loud in hallway. At check-in, attendant noted breakfast was available from in the mornings, with NO mention of additional cost. I ate breakfast the first 3 days, where staff were in/around the breakfast area at all times. On day 3 a staff member approached me with a tablet and asked for my room number (to confirm my stay) and noted if I gave her my email address, my breakfast would be free; otherwise, I would be charged for the breakfast?!? I also noted on check-in I may have to check out a day early, and would need a late check-out if necessary. When I went to check out on day 4, I was told since it was after their 12pm check-out, I was going to be charged an extra day. A lot of 'bait/switch' tactics by unfriendly and uncooperative staff. Will not stay at this location again!

The service was great, friendly staff, room was great

This hotel is a disgrace. The first time we stayed here our room wasn't ready by check-in. When it was ready it wasn't the room we paid for. They didn't even offer us a change in price for the inconvenience. To add to this, they never cleaned our room so consequently, we had no fresh towels. We had to call room service to get our room cleaned and get fresh towels. By the time they came to clean the room we were set to check out. We decided to give this hotel a try one more time as it was a close distance from where we go when we visit Charlotte. For our most recent visit, we came right around check-in time (3PM) and AGAIN our room wasn't ready, AGAIN. We were told to come back so we came back at 9PM and our room still wasn't ready so we just requested a refund and stayed at a hotel down the street. We will never go to this hotel EVER AGAIN. The staff and management are terrible, the hotel isn't clean and they pretty much don't care about the people that stay there. Don't stay at this hotel because you may not ever get a room.

It's centrally located to just about anything you might be interested in like Carowinds, Ikea, and Charlotte Premium Outlets. It's also close hy Charlotte Douglas International Airport but yet far enough that you wont have to deal with jet noise. Great staff and breakfast. Great room cleaning service also. However, be warned. I was not informed by Orbitz that the "breakfast included" option is no longer a thing. To get free breakfast, you must book through the Hyatt Place! This was told to me by hotel staff and was put into effect November 1st. Again, you've been warned.

Nice hotel with friendly staff. We enjoyed the great breakfast this morning. We will stay here again if you need a hotel in this area.

I paid for a king size bed but upon arrival I was informed my room was given away. This was not what I paid for and this was such an inconvenience to my husband and I. I’m very disappointed in how this was handled and will not book at this hotel again as they didn’t really seem to care.

Nice lobby & breakfast ratting area. Comfortable beds & lots of pillows.

Nice, but not close to the Airport. Very clean and comfortable.

It was a very clean hotel and the staff was very friendly

Hotel staff was beyond friendly! However, both beds had black hairs all in them and in the pillows. There were hairs all in the shower, the toilet was dirty and it was a gloomy feeling in the room.

Very friendly staffs. But the breakfast time ended too early. hopefully it can last until 10am.

We were very blessed with the whole experience at Hyatt Place Charlotte Arrowood! The staff was friendly, respectful, and very accommodating! They texted me frequently to make sure I was happy and satisfied! The rooms were immaculate! What a wonderful mini vacation! Thank you so much! You rock!

This was an attractive option to higher priced motels on Orbitz. All experiences were good.