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Comfort Suites Northlake

2.5 out of 5.0

Recent guest reviews

The pros- all of the employees we encountered were very nice. Price was good. The tubs look like they'd been recaulked relatively recently. Nice mini kitchen, though not much in the way of tableware/dishes. Quiet. The cons-carpets in hallway were filthy- huge stains everywhere- the carpet in the room was the same. It appears the cleaning staff only vacuums the middles of the rooms as the corners and crevices by the wall were gray with dirt and dust. The walls and doors were disgusting- don't like like they've been painted in ages. Upon pulling open he sheets on one of the queen sized beds in the room, it was very obvious the sheets hadn't need changed from the last guest as there were gross smeared stains on them. Thermostat in room didn't appear to be working. Seriously in need of a good cleaning and updated decor/furniture. I guess you get what you pay for.

Excellent location and hotel! Meet all of my expectations and more!

Upon check-in, which was about 6:45, there was only one person at the desk and one person ahead of me. I noticed a number of people in the breakfast area, but didn't know why. After waiting about 10 minutes, I finally checked in, but we missed the complimentary dinner and drinks because it ended at 7pm. I was never informed that while we were waiting, we could have gotten something to eat and drink. We got to the room, which we later discovered had no air conditioning. The maintenance man "just left", so we had to suffer through the night and it was miserable. Not only was it hot (about 80 degrees in the room), the a/c unit made noises all night, so I barely slept. We asked for two additional towels at check in since we needed 6 (as stated on the reservation) and only had 4. It was almost 11pm before we got the additional towels (three phone calls and two trips to the front desk later). I wouldn't recommend this hotel to anyone.

Nice, clean and comfortable room. Staff was excellent and breakfast was good. Thanks we'll see u again..

The desk clerk on the 3pm shift was professional , informed of our needs, and helpful. She told us about all local venues and restaurants. The shift that replaced her was not present for the next six couples that came into the hotel . I think it is important for your guest to find someone behind the desk upon entering.

Close to great shipping and restaurants. Extremely clean.

The staff was wonderful. There were free drinks and food every morning and evening. The rooms were clean. Our only compliant (and it's not really a complaint) was the tub could have been cleaner.

Hotel staff were very respectful and polite. I interacted mainly with Frank. What a super nice guy keep him at the front desk! The breakfast was very tasty and glad to see some protein instead of all carbs! I would definitely stay there again.

Arrived in Charlotte after 9 hour drive, check in was a breeze! We booked two non-smoking rooms with double queen beds. Room was very clean, there was a separate sitting area/ kitchen area. Kitchen area had microwave,sink, coffee maker, and mini frig. The desk would make a good work station if needed. The breakfast was typical, but the coffee was good and fruit was fresh. There was assorted breads, yogurt, waffle maker, sausage , bacon and fried eggs. Location was very convenient to I-77.

Excellent! However thru the cost was more than other member of our company came in and recieved a much lower rate.

Clean, efficient staff, modern room, thicker walls for quietness.

7315 Smith Corners Blvd Charlotte NC

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a mile (2 km) of Northlake Mall, Comfort Suites Northlake is within 3 miles (5 km) of Metrolina Tradeshow Expo. This hotel has 104 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Bank of America Stadium is also within a 15-minute drive.


Dining

Free hot/cold buffet breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 104 air-conditioned accommodations feature kitchenettes and space to spread out with dining areas and sitting areas. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Sofa beds, coffee makers, and free local calls are also standard.


Property features

Guests staying at Comfort Suites Northlake enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 2 meeting rooms, a 24-hour business center, and a seasonal outdoor pool.

Room options

Standard Room, Non Smoking

Queen 2 | Sleeps 6

Guest reviews for Comfort Suites Northlake

Everyone (9) Business (2) Family (1) Friends (1)
2

nice front desk staff- dirty rooms

Everyone

The pros- all of the employees we encountered were very nice. Price was good. The tubs look like they'd been recaulked relatively recently. Nice mini kitchen, though not much in the way of tableware/dishes. Quiet. The cons-carpets in hallway were filthy- huge stains everywhere- the carpet in the room was the same. It appears the cleaning staff only vacuums the middles of the rooms as the corners and crevices by the wall were gray with dirt and dust. The walls and doors were disgusting- don't like like they've been painted in ages. Upon pulling open he sheets on one of the queen sized beds in the room, it was very obvious the sheets hadn't need changed from the last guest as there were gross smeared stains on them. Thermostat in room didn't appear to be working. Seriously in need of a good cleaning and updated decor/furniture. I guess you get what you pay for.

By on Nov 24, 2016

5

excellent hotel!

Everyone

Excellent location and hotel! Meet all of my expectations and more!

By , from Atlanta on Nov 10, 2016

Review comment responded on Nov 22, 2016

Thank you!

3

i expected a little better.

Everyone

By on Nov 7, 2016

Review comment responded on Nov 22, 2016

Thank you for your comments. We will ensure we correct any issues.

5

always a clean comfortable stay

Everyone

By on Nov 5, 2016

Review comment responded on Nov 22, 2016

Thank you! We hope to see you again!

2

poor experience

Everyone

Upon check-in, which was about 6:45, there was only one person at the desk and one person ahead of me. I noticed a number of people in the breakfast area, but didn't know why. After waiting about 10 minutes, I finally checked in, but we missed the complimentary dinner and drinks because it ended at 7pm. I was never informed that while we were waiting, we could have gotten something to eat and drink. We got to the room, which we later discovered had no air conditioning. The maintenance man "just left", so we had to suffer through the night and it was miserable. Not only was it hot (about 80 degrees in the room), the a/c unit made noises all night, so I barely slept. We asked for two additional towels at check in since we needed 6 (as stated on the reservation) and only had 4. It was almost 11pm before we got the additional towels (three phone calls and two trips to the front desk later). I wouldn't recommend this hotel to anyone.

By , from Virginia on Sep 19, 2016

4

nice and comfortable hotel

Everyone

Nice, clean and comfortable room. Staff was excellent and breakfast was good. Thanks we'll see u again..

By , from nj on Apr 5, 2016

5

great location for our needs.

Everyone

The desk clerk on the 3pm shift was professional , informed of our needs, and helpful. She told us about all local venues and restaurants. The shift that replaced her was not present for the next six couples that came into the hotel . I think it is important for your guest to find someone behind the desk upon entering.

By on Apr 4, 2016

5

great location

Everyone

Close to great shipping and restaurants. Extremely clean.

By , from Charlotte on Apr 3, 2016

5

great staff and amenities

Everyone

The staff was wonderful. There were free drinks and food every morning and evening. The rooms were clean. Our only compliant (and it's not really a complaint) was the tub could have been cleaner.

By , from ohio on Mar 12, 2016

4

first time in charlotte!

GetawayWithFriends

Hotel staff were very respectful and polite. I interacted mainly with Frank. What a super nice guy keep him at the front desk! The breakfast was very tasty and glad to see some protein instead of all carbs! I would definitely stay there again.

By on Nov 12, 2015