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Recent guest reviews

I'm not a gambler and don't like a lot of noise, but that is confined to the lobby, route to the elevators, and restaurant, not a problem in the room and didn't really bother me. Room was attractive, comfortable, in very good condition, clean, and usually quiet. Room cleaning is currently limited to once or twice a week, by appointment. Front desk was efficient, helpful, and pleasant. Restaurant is good though they didn't seem very enthusiastic about the hotel breakfast vouchers and wouldn't do substitutions to accommodate special diets, even after talking with the manager. They are considering changing the voucher to a credit, but that wouldn't go far against regular prices and would not be attractive to me. Plenty of good nearby restaurants for a change. Not far from downtown in one direction and the mall, such as it is, in the other. A good place.

Bathrooms really small, coffee pots need to be cleaned

You get clean room and free water bottles.You get $5 coupon to use inside the property for each guest.Plenty of parking.

Casino was nice with sports televisions and entertainment.

Everything was in walking directions And they had a diner

Wish I had stayed at Motel #. Room was on 5th floor, was noisy because of the elevator and A/C fans on the roof (1st floor). The bathtub drained very slowly, toilet is for a child and not for an average size person and did not flush properly, sink could't get cold water (only warm and hot ). Third day the room cleaning was poor, trash can left on table, no coffee or cups. That night a fire alarm went off. The third day we had to get the key cards re-activated, locked out of the room. Rooms on the west side will be the quiet side.

Checked and walked through smoky casino to elevator. Rooms were non-smoking, but the smell already permeated the building. Bed not that comfortable, tub creaked when I stepped in. Won't stay again.

This Wyndham Garden at Carson City has a Casino on the first floor, and there is no way to avoid it. There is a strong smell in the hallway and the room.

As with most casinos, very smokey. Hotel and guest rooms are in need of refurbishing but they are clean.

Asked for a quiet room and was told that rooms facing the street were actually quieter. We said that would be fine and we were given a room on the second floor facing an immense dish device with a fenced in balcony area with no view of anything except the large dish device. Upon leaving, we checked the room across the hall and it had a great view of the mountains and faced the street, the room we were suppose to have. They stressed three times that we could not smoke in the room or the balcony, even though we never mentioned that we don't smoke. If you stay in this hotel, don't get any rooms on the second floor!

This was the worst hotel EVER> From the staff, to the cleanliness. It was a terrible hotel. Infact, it was so bad I demanded my money back and left the hotel. We drove all the way back to Reno and stayed at a real hotel that cares about its establishment. I expected so much more based upon the name of the hotel chain but... NO. It was a disaster

Room was clean. Hotel restaurant very good. Casino pleasant to be in

The room was nice with a separate livingroom. Not exceptionally fancy, but very useful. Staff were helpful and friendly. As worth all hotel based casinos there is the pervasive smell of cigarette smoke. Restaurant leaves quite a bit too be desired. Food was very mediocre. Waitress was very nice.

The price was okay, but keep your expectations in check. The staff was all very nice and accommodating. This hotel simply suffers from an old facility that has not been updated - ever. It's shabby, about on par with a Motel 6. - The sliding glass door leaks. There is a 15-20mph wind going outside right now and I can see the curtains waving in the breeze. The door is closed. It's freezing in here. - There is only a thin blanket, no comforter. Again, I'm freezing. I'm normally overheating when I sleep, so I don't run the heater because it dries out my sinuses. So....cold.... I even pulled down the extra thin blanket they provide in the "closet"... - The tub creaks, groans and sags when you step into it or move around during your shower. I was literally afraid it was about to fall through the floor. - The front of the building, the casino, the hallways, the rooms - the decor is run down and gross. This is where 70s Vegas came to die. - Walls are extremely thin. The first night, my neighbor (btw you will share a door between your room and your neighbor) was on his phone on speaker and I could hear both him AND the woman on the phone clearly through the wall. Bring earplugs and an eyemask if you want to get any sleep here. Light leaks through under the door too. - The restaurant was on par with a Denny's. Had a burger there the first night, but I was so tired I could have eaten cardboard and it would have been fine. Nothing "wow" but passable. Staff was great - very friendly. You're better off going the extra 20 mins to Reno. I would not come back.

I did not like the hotel because they said that the rest would be open till midnight and then they shut at 10 pm. I got there at 9.50pm and they refused to served me. I had a few drinks at the casiino and spent in upward of 500 at their casino and they still did not give me any concession. As I was unable to drive I had to sleep without eating that night. I would definately not recommend the hotel.

We usually have a great room, stay. This time we received the worst room with an old heater that ran all the time, couldn't control the temp, the bed was horrible (didn't sleep well), and the window was a big electrical power plant. We did bring to the attention at the front desk and they gladly changed our room. So we were happy after that. It had a good controllable heater and the window out was to the street and mountains. the bed was comfortable.

Hotel is right in town and close to everything. The casino is small and the staff is very friendly. The video poker machines were lose and we WON!

Room options

Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for The Federal Hotel, Ascend Hotel Collection

Everyone (11) Couples (11) Business (4) Family (4) Other (5) Friends (1)
4
Everyone

By , from Dayton on Feb 6, 2022

5
Everyone

I'm not a gambler and don't like a lot of noise, but that is confined to the lobby, route to the elevators, and restaurant, not a problem in the room and didn't really bother me. Room was attractive, comfortable, in very good condition, clean, and usually quiet. Room cleaning is currently limited to once or twice a week, by appointment. Front desk was efficient, helpful, and pleasant. Restaurant is good though they didn't seem very enthusiastic about the hotel breakfast vouchers and wouldn't do substitutions to accommodate special diets, even after talking with the manager. They are considering changing the voucher to a credit, but that wouldn't go far against regular prices and would not be attractive to me. Plenty of good nearby restaurants for a change. Not far from downtown in one direction and the mall, such as it is, in the other. A good place.

By on Apr 10, 2021

Review comment responded on Apr 12, 2021

Thank you for taking the time to give us the feedback on your recent stay. We appreciate the 5 out of 5 rating, kind words and the honest thoughts on the casino, diner and the hotel itself. We look forward to having you back as our guest in the near future!

3
Business Business

Bathrooms really small, coffee pots need to be cleaned

By on Mar 23, 2021

Review comment responded on Mar 23, 2021

Thank you for taking the time to review your stay! We appreciate the feedback. While i can't do anything about the size of the bathroom, I am confused as our coffee makers do not have pots - they brew directly into the cup provided. We still look forward to having you back as our guest in the future!

3
Everyone

By on Mar 8, 2020

Review comment responded on Mar 10, 2020

Thank you for staying with us. We appreciate you taking the time to provide feedback on your stay.

5
Everyone

You get clean room and free water bottles.You get $5 coupon to use inside the property for each guest.Plenty of parking.

By on Feb 18, 2020

Review comment responded on Feb 19, 2020

Thank you for sharing your lovely experience with us. We hope to have you back with us.

4
Everyone

Casino was nice with sports televisions and entertainment.

By on Dec 31, 2019

Review comment responded on Jan 3, 2020

Thank you for sharing your view of our property, Frank. We hope to be able to serve you again.

5
Partner Couples

Everything was in walking directions And they had a diner

By on Mar 25, 2019

Review comment responded on Mar 27, 2019

Thank you for your outstanding review of our property. We hope to see you again as a returning guest.

3
Everyone

By on Sep 9, 2018

Review comment responded on Sep 9, 2018

thank you

2

?

Everyone

Wish I had stayed at Motel #. Room was on 5th floor, was noisy because of the elevator and A/C fans on the roof (1st floor). The bathtub drained very slowly, toilet is for a child and not for an average size person and did not flush properly, sink could't get cold water (only warm and hot ). Third day the room cleaning was poor, trash can left on table, no coffee or cups. That night a fire alarm went off. The third day we had to get the key cards re-activated, locked out of the room. Rooms on the west side will be the quiet side.

By on Aug 24, 2018

Review comment responded on Aug 29, 2018

thank you for staying with us. I hope that you contacted the front desk to get the fixable issues fixed.

3

outdated facility

Everyone

Checked and walked through smoky casino to elevator. Rooms were non-smoking, but the smell already permeated the building. Bed not that comfortable, tub creaked when I stepped in. Won't stay again.

By on Jan 24, 2018

Review comment responded on Jan 28, 2018

The State of Nevada allows smoking in public areas. The hotel is within the confines of the casino. I am sorry that you were disappointed.

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