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Ocean Spa Hotel All Inclusive

3.0 out of 5.0

Recent guest reviews

Convenient and comfortable place for family and couples.

The place was very clean. The people were Excellent!! After a 6hr flight the hotel greeted us with a drinks! They provided us with the best service ever!! Everyone was super nice and friendly. They always had a smile on there face, from the front counter to the bar tenders the cooks and waiters they all went the distance to make you feel like family. I will definitely be returning!! I high recommend the guys that are out back on the beach selling the club tickets (the coco bongo guys) they are honest and have good prices and are super cool!

Estuvo excelente, su personal, la comida, las instalaciones, todo fue excelente, a pesar de que es un hotel pequeño, te hacen tu estancia personalizada. La pasamos muy bien mis hijos, mi esposo y yo. Gracias.

They want deposit of $100 but they do not accept debit card only credit card and cash.if you do not carry credit card you need to withdraw from atm machine dor cash.they should put that in their website

It was a great staff. I wish they had more availability for restaurants reservation. And I wish they had entertainment besides karaoke. I think the hotel store was a little pricey . But overall everyone was very pleasant .

Very friendly staff. Wish there was more beach access, but other then that very nice place.

The hotel is 1/2 hour away from the airport. The rooms were clean but it had a odor to it (like old closet). The fixtures in the hotel was very old and rusty. House keeping was very good, they came everyday to changed the sheets and restocked the towels. The food was slightly below average for my taste. I was expecting authentic Mexican food and that is not what was served. Even in the restaurants where you had to make a reservation it was not very good. It was hard to communicate with the crew because 1/2 of them did not speak English. However everyone was friendly. There were hardly any activities or shows on the resort grounds. There were shops close by the resort. The beach water was very dirty looking and had lots of seaweed in it. You could not swim in it.

great, everyone was pleasant. my first solo trip for my bday... I definitely recommend this place great price and value

This was by far the worst all inclusive I've been to, there was construction during our stay every other day. We were forced to walk over equipment and through caution tape.

It was a good family stay the buffet need to be upgraded the food was always cold the grill station was good. And they need more pool chairs. They people who worked there was wonderful really made the trip easy going and worth the stay.

The staff was pleasant and courteous. The all inclusive was the way to go. They had great dinners. The water sports and pool was fun. They need more chairs and tables around the pool. When we first arrived they tried to get us to go to a sales presentation but we declined and they respected that. Over all I would say that it was a good family vacation.

This hotel is good for families, me and my girlfriends were on spring break obviously not a good choice for us but all in all it was a decent stay. The staff was fantastic GO JUAN!! The food was terrible, the rooms were okay we ran out of toilet paper and the bathroom was super small but we made it worth it! If you can deal with all these flaws for the decent price go for it if not book early! especially because the hotel is pretty far from the clubs...

We stayed in this hotel for 8 days, at the end of February, and basically it is good hotel and fits 3 star hotel rating. Plenty of hot sunshine. Food in restaurants and diner is good, mexican style basically, a lot of fruits and veggies. You can have kayaks and other boats for entertainment. The only con in this hotel that does not match a description, that you cannot swim in the sea surrounded this beachfront hotel, because it is located on the shellow side of the seabeach. You can walk for 100 yards from the beach and it was still shellow waters with a lot of weeds on the bottom. It is good for little kids. The only place you can swim in this hotel is one pool located by the diner. Overall it was good vacation...

The Hotel isTerrible!!, the worst Hotel in Cancun that I ever been. No Doctor in the Hotel, the TV room didnt work and they cannot fixed it in all my trip, no mini fridge in room, no towels in 2 days, the restroom door didnt work, so it should be always open, just 3 lights for all the room. Yo cannot lock your door, so the service people can open if they want, any time. The worst part, Vacation Club Presentation, you have to consider lost 4hrs of your day, if you dont want to take it, you have to pay 250USD. Please do NOT booked this Hotel!!!

Great customer service which made up of all the loud construction.

great customer service made p for the loud construction.

The stuff are friendly and it was comfortable. I liked specially the bar, drink as much as you want.

I did not like it. I was expeciting better rooms but they were really old and it had a bad smell.

DO NOT STAY HERE! After spending a nite, I had to change hotels. This hotel is NOTHING like the pictures on the webpag its dirty, the doors to the rooms are very insecure. The door knobs are falling off, toilet was clogged, walls so thin you could here everything from the next room. No hot water, lights would flicker at night. A Motel 6 is a lot better than OCean Spa. This was a very bad experience.

Ocean Spa was nice. There is one section that seems older, and that was where our room was at first. AC didn't work well, neither did plumbing. After second day, we requested a nicer room and we were granted one right away....and it was much nicer. They were wonderful about it. Pool was nice...very clean...service in and out of hotel was super...very friendly. Our beach was fair, and we soon discovered that hopping the shuttle to Sunset Royal or Lagoon would take us to the beautiful beaches. Worth the trip. Everything in Cancun is overpriced, so I wish we had better food in this all-inclusive. My one complaint is that the food was terrible. The only time we ate well was if we went into town to a restaurant which you don't really want to do with an all-inclusive. Honestly, it seemed that whatever was left on the lunch or dinner buffet was simply reheated and rearranged for the next meal....not kidding. I got very sick from eating something...not drinking the water because we stuck to bottled. Still, we had fun, felt very safe, and gots lots of sun and time to relax.

Room options

Spa Room

King 1 | Sleeps 4

Guest reviews for Ocean Spa Hotel All Inclusive

Everyone (5) Couples (17) Family (10) Friends (5) Other (8)
4

very good place to stay

Everyone

Convenient and comfortable place for family and couples.

By , from New York City on Jan 24, 2017

5

our vacation

Everyone

The place was very clean. The people were Excellent!! After a 6hr flight the hotel greeted us with a drinks! They provided us with the best service ever!! Everyone was super nice and friendly. They always had a smile on there face, from the front counter to the bar tenders the cooks and waiters they all went the distance to make you feel like family. I will definitely be returning!! I high recommend the guys that are out back on the beach selling the club tickets (the coco bongo guys) they are honest and have good prices and are super cool!

By , from california on Dec 3, 2016

3
Everyone

They want deposit of $100 but they do not accept debit card only credit card and cash.if you do not carry credit card you need to withdraw from atm machine dor cash.they should put that in their website

By on Oct 30, 2016

2
Everyone

It was a great staff. I wish they had more availability for restaurants reservation. And I wish they had entertainment besides karaoke. I think the hotel store was a little pricey . But overall everyone was very pleasant .

By on Apr 25, 2016

5

great getaway

Couples

Very friendly staff. Wish there was more beach access, but other then that very nice place.

By on Nov 6, 2015

3

decent but would not go to this hotel again

GetawayWithFriends

The hotel is 1/2 hour away from the airport. The rooms were clean but it had a odor to it (like old closet). The fixtures in the hotel was very old and rusty. House keeping was very good, they came everyday to changed the sheets and restocked the towels. The food was slightly below average for my taste. I was expecting authentic Mexican food and that is not what was served. Even in the restaurants where you had to make a reservation it was not very good. It was hard to communicate with the crew because 1/2 of them did not speak English. However everyone was friendly. There were hardly any activities or shows on the resort grounds. There were shops close by the resort. The beach water was very dirty looking and had lots of seaweed in it. You could not swim in it.

By on Oct 21, 2015

5

selfie

Singles

great, everyone was pleasant. my first solo trip for my bday... I definitely recommend this place great price and value

By on Mar 4, 2015

3

wouldn't recommend

GetawayWithFriends

This was by far the worst all inclusive I've been to, there was construction during our stay every other day. We were forced to walk over equipment and through caution tape.

By on Apr 15, 2014

3

fair stay

Families

It was a good family stay the buffet need to be upgraded the food was always cold the grill station was good. And they need more pool chairs. They people who worked there was wonderful really made the trip easy going and worth the stay.

By on Mar 13, 2014

4

nice family getaway

Couples

The staff was pleasant and courteous. The all inclusive was the way to go. They had great dinners. The water sports and pool was fun. They need more chairs and tables around the pool. When we first arrived they tried to get us to go to a sales presentation but we declined and they respected that. Over all I would say that it was a good family vacation.

By on Oct 23, 2013