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Recent guest reviews

Comfortable bed and pleasant front desk staff. Great breakfast.

The staff was very friendly and helpful. I appreciated the ice water infused with lemons that was available along with hot coffee and tea 24/7. The full breakfast was more than adequate. We stayed there five nights and I slept well every night. Over all we had a lovely stay.

The room was nice enough, but we wondered why the AC was set at 64 degrees. We turned it up, went to eat, and didn't discover until we were getting ready to go to bed that everything in the room was damp - the carpet, the bedding, the towels. Perhaps they were trying to dry it out with the AC running constantly. It didn't work. We were so tired, we just went to bed but there was so much humidity in the air that it was like sleeping in a tent on a humid night. We did also see some dehumidifiers sitting around the hallways. There wasn't a musty smell, but if this continues there eventually will be! There's definitely a problem here!

Hotel is located off main road,had a hard time finding it

We stayed in a double queen room. The room was very comfortable and the beds were covered with soft and comfortable sheets. We were there after they closed the pool for the season so we didn't get to do that. But the free breakfast in the morning was very satisfying (cereal, muffins, danish, eggs, biscuits and waffles).

We had a very comfortable stay. The staff was friendly and they accept pets.

We absolutely loved our stay at this hotel. It was a great cost value and with Uber, it was close to everything! The breakfast was fantastic for an included food option. I'm always a bit picky when it comes to hotels, but everything was immaculately clean and looked recently renovated. I would absolutely stay here again!

We were expecting "OK" for motel stop. To our surprise we discovered that the motel was recently remodeled. Everything was new. Staff person was verey helpful when we registered and answered our questions.

We arrived at our hotel at around 3:30 p.m. The man behind the counter was on the phone with a customer apparently discussing free rates/nights, etc. Well, I stood there at least 10 minutes before being acknowledged. When we got to our room, the remote control did not work and my boyfriend called the front desk. They were to send someone up to check it out, but it took so long, my boyfriend went down and got someone! As far as the room itself, it was nice and clean. The beds were very comfortable. The breakfast was delicious and included yogurt, fresh fruit, eggs, bacon, etc. As far as location, it was only a few miles from Biltmore Estate and there were several places to eat close by. Overall, the stay was fine!

Frendley service, mice handycap room dog frendly forour two Westies.. Enjoyed our stay. Dining area was small so we ate in our room. overall a good place to stay.

standard to substandard;;needs upgrades and larger breakfast area as no tables available for seating;;

The front desk staff was superb, particularly the night person! When the printer next to the PC for the guests did not work the night staff person offered to let me use the one behind the counter. She was pleasant and very helpful to everyone including people who did not have a reservation.

The staff and accomadations were the best we experienced on a 12 day road trip. During our stay my wife felt ill. The staff was able to recommend a clinic that they were familiar with and we were able to get quick attention. COMMENDATIONS TO THE STAFF!

The staff was friendly at check. Good restaurants in close proxcimity and room was clean and neat.

Crowell Rd Asheville NC

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located in West Asheville, Comfort Inn Biltmore West is within a 10-minute drive of popular attractions such as Asheville Outlets and WNC Farmers Market. This 62-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free breakfast is included with your stay.


Rooms

37-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Other standard amenities include refrigerators, microwaves, and coffee makers.


Property features

At Comfort Inn Biltmore West, guests have access to a gym, free WiFi in public areas, and a 24-hour business center. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a meeting room.

Room options

Room, 1 King Bed, Accessible, Non Smoking (Bathtub, Mobility, Hearing Accessible)

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Business Suite, 1 King Bed

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Comfort Inn Biltmore West

Everyone (9) Couples (4) Family (6) Friends (3)
5
Everyone

By on Apr 24, 2022

4
Family

Comfortable bed and pleasant front desk staff. Great breakfast.

By on Jan 10, 2020

Review comment responded on Jan 10, 2020

Dear Guest, Thank you for staying at our hotel in Asheville. Our Comfort Inn off I40 is newly updated and we understand the importance of comfortable and clean room. We offer delicious free hot breakfast with waffles, bicuits & gravy and so much more! We look forward to serving you again soon! Warm Regards,

5
Everyone

By on Aug 11, 2019

Review comment responded on Aug 13, 2019

Dear Guest, Thank you for staying at our Asheville Comfort Inn off I40 and I26. We are glad you had a positive experience and we look forward to providing another excellent, clean room on your future Asheville visits. Safe Travels,

4
Everyone

By on Apr 26, 2019

Review comment responded on May 4, 2019

Dear Guest, Thank you staying at our newly updated Comfort Inn Asheville. We are happy you had a positive stay and look forward to serving you again. Safe Travels, Comfort Inn Asheville Biltmore West

4
Everyone

By on Apr 12, 2019

Review comment responded on Apr 12, 2019

Dear Guest, Thank you for staying with us at our Clean and Comfortable hotel in Asheville, NC! We are glad you had a good stay while passing through and look forward to seeing you again next time you're travelling on I-40. Safe Travels, Comfort Inn Asheville

4
Family Family

The staff was very friendly and helpful. I appreciated the ice water infused with lemons that was available along with hot coffee and tea 24/7. The full breakfast was more than adequate. We stayed there five nights and I slept well every night. Over all we had a lovely stay.

By , from Federal Way, us on Apr 9, 2019

Review comment responded on Apr 12, 2019

Dear Rachel, We are so pleased you had a restful and relaxing 5 night vacation while staying at our Comfort Inn Asheville, NC! We want to make sure every guest a wonderful welcome from tasty lemon water to a delicious free hot breakfast each morning. We can't wait to host you again next time you visit Asheville or the Biltmore Estate. Safe Travels, Comfort Inn Asheville Biltmore West

5
Everyone

By on Mar 24, 2019

Review comment responded on Apr 7, 2019

Dear Guest, Thank you for staying with us at our Comfort Inn Asheville. Giving every guest a 5/5 stay is our goal and glad we were able to provide that. Next time you're in the WNC area, we look forward to proving you another excellent stay. Safe Travels,

5
Everyone

By on Mar 15, 2019

Review comment responded on Apr 7, 2019

Dear Guest, Thank you for staying with us in Asheville, NC. We are happy you had a great stay here at our Comfort Inn and look forward to many more perfect stays. Safe Travels,

2
Everyone

The room was nice enough, but we wondered why the AC was set at 64 degrees. We turned it up, went to eat, and didn't discover until we were getting ready to go to bed that everything in the room was damp - the carpet, the bedding, the towels. Perhaps they were trying to dry it out with the AC running constantly. It didn't work. We were so tired, we just went to bed but there was so much humidity in the air that it was like sleeping in a tent on a humid night. We did also see some dehumidifiers sitting around the hallways. There wasn't a musty smell, but if this continues there eventually will be! There's definitely a problem here!

By on Sep 12, 2018

Review comment responded on Oct 15, 2018

Dear Guest, Thank you for taking the time to review our hotel. We apologize for the issues you mentioned and have passed along your feedback to our housekeeping department. We hope to provide you a better stay next time you visit one of our locations. Sincerely Comfort Inn

4
Everyone

Hotel is located off main road,had a hard time finding it

By on Dec 17, 2016

Comfort Inn Biltmore West

15 Crowell Rd, Asheville, NC 28806
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