The location of the hotel is great, right in the midst of downtown Asheville and walkable to any restaurant, shop, or venue in the area. The staff were polite.
The room, at first glance, was very nice. However, when it was time to go to sleep, I did a cursory check to the mattress (for bugs, cleanliness, etc) and realized that the mattress had a two-foot-long blood stain on the side and at the bottom (I wish I were joking). The mattress protector was also blood-stained. I was horrified, honestly. I asked to be moved to another room, which we were (we were moved from the 8th floor to the 2nd floor).
After that, I wasn't comfortable, though, and I wasn't able to sleep. The staff were kind and moved us to a new room, but were very nonchalant about the whole thing.
I mean, the manager had to have known that this mattress was covered in blood at one point (how could you miss that when cleaning, ya know?) and decided it was fine to let other folks stay in that room. It's not just deeply uncomfortable; it's a health and safety concern and they clearly didn't care.