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Recent guest reviews

Clean

Everything was nice and the area was nice and convenient to what we was doing

Good area - Could be cleaner

It was a clean, simple design. Staff was very attentive with our needs. Wifi was spotty at best....had problems connecting in my room 516 and when I did it would drop off. This proved very frustrating.

The property was clean and very close to outlet shopping which was great! The gentleman that checked me in had zero personality and he didn’t represent the hotel well.

Great staff. Clean room, comfortable bed. Darlene at the front desk was very personable and helpful. It was raining the day we were there to explore Asheville. We asked if they had an umbrella that we could borrow and she said they didn’t, but there was one that they kept in the back room we could borrow for the day. We used it once to get to a restaurant, then it broke when we tried to close it. When we returned to the hotel, we offered to buy a new one to replace it, but she insisted it was not necessary since it was already well used. We also decided to book another night’s stay online. After confirming our new reservation, Darlene just updated our room keys and we were able to stay in the same room which was convenient. The complimentary breakfast was good and the hotel took great care to ensure cleanliness and safety for the food being served and that the sitting area was cleaned after people were finished eating. Lots of places to sit and eat in the dining and lounge area. The hotel is conveniently located near an outlet mall, grocery store, gas station and restaurants. We ate at an Asian buffet our first night which was big and had a great selection. Our second night we ordered pizza from Apollo’s Pizza which was excellent. Both are close to the hotel. Stopped at the Visitors Center downtown. They have several tours that you can book and take from there. We took the trolley tour. Saw lots of places. Very informative. Loved our stay!

No snack shop here. Previous night there was ice cream, etc. available.

Hotel staff was great! It was a rainy day when we went to explore Asheville. They let us borrow an umbrella that they happened to have in the back room. It broke though when we tried to close it the first time we used it. We offered to buy a new one but the lady at the front desk said it was okay since it was old and well used. She was very sweet. Asked how our day was and was happy that the umbrella worked for the time that we really needed it and kept us dry Room was clean, bed was comfy, breakfast was good and there was plenty of nice seating in lounge/dining area. We were only booked for one night, but we decided to stay an additional night and booked it through Orbitz. Told the front desk when we went down for breakfast and after confirming our new reservation, that same lady just needed to update our room keys for the extra day’s stay.

The property is clean and neat with easy access to the interstate. The bedding was magnificently comfortable and there was a K Cup machine in room with a mini fridge. Very happy with my choice.

Clean and located in a great location. Breakfast was free and although the staff were constantly replenishing the food but would not acknowledge costumers as they busily did their job.

The facility was recently updated. Very nice. Staff was friendly and helpful for the purpose of our stay.

Comfortable, clean room. Hotel was in good shape. Good location. Staff was friendly and checking in and out was quick. I liked the refillable shampoo, conditioner and soap in the shower which is better for the environment than single-use plastic bottles. Price was high for a one night stay.

The hotel was clean and modern. Nothing run down. The rooms were spacious and comfortable.

Very clean. Friendly staff. Very quiet too. There were restaurants nearby and an outlet mall.

Very comfortable hotel, nicely updated room. Breakfast was good but very crowded 8:45 to 9:30. Might be good idea to move breakfast hours later on weekend mornings...

Rocky Ridge Road Asheville NC

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • 24-hour fitness center

Located in West Asheville within a short walk of Asheville Outlets, Holiday Inn Express Hotel & Suites Asheville Outlets, an IHG Hotel is within a few miles (5 km) of other popular sights such as North Carolina Arboretum. This 108-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.


Dining

Free continental breakfast is served each morning from 6:30 AM to 9:30 AM.


Rooms

Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Sofa beds, refrigerators, and microwaves are other standard amenities.


Property features

At Holiday Inn Express Hotel & Suites Asheville Outlets, an IHG Hotel, guests have access to a 24-hour gym, free WiFi in public areas, and a spa tub. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include a business center, a seasonal outdoor pool, and a computer station.

Room options

Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express Hotel & Suites Asheville Outlets, an IHG Hotel

Everyone (13) Couples (4) Family (7)
5
Family with small children

Clean

By on Feb 21, 2022

Review comment responded on Feb 21, 2022

Thank you very much for your stay and the great review. We take pride in the cleanliness of our hotel and I am very glad is shows. Please visit us again soon!

5
Everyone

By on Dec 30, 2021

5
Family

Everything was nice and the area was nice and convenient to what we was doing

By on Dec 25, 2021

Review comment responded on Dec 26, 2021

Thank you very much for staying with us and the review. I hope you had a wonderful time and will come back to visit Asheville again soon.

4
Family

Good area - Could be cleaner

By on Aug 13, 2021

Review comment responded on Sep 20, 2021

Dear guest, Thank you for your business and for taking the time to share your feedback. The team takes so much pride in making sure every guest stay is perfect. We are so sorry you didn't feel our cleaning was up to your standards. We will be sure to keep working on this very important part of the stay.

4
Partner Couples

It was a clean, simple design. Staff was very attentive with our needs. Wifi was spotty at best....had problems connecting in my room 516 and when I did it would drop off. This proved very frustrating.

By on Jul 13, 2021

Review comment responded on Jul 13, 2021

Thank you for choosing our hotel for recent stay . We sincerely appreciate your business and value your relationship . We will be glad to have you with us again .

3
Partner Couples

The property was clean and very close to outlet shopping which was great! The gentleman that checked me in had zero personality and he didn’t represent the hotel well.

By on Jun 23, 2021

Review comment responded on Jun 24, 2021

Thank you so much for choosing our hotel for your recent stay . We sincerely appreciate your business and value your relationship.

4
Everyone

By on May 23, 2021

Review comment responded on Jun 3, 2021

Thank you for being our guest!

5
Partner Couples

Great staff. Clean room, comfortable bed. Darlene at the front desk was very personable and helpful. It was raining the day we were there to explore Asheville. We asked if they had an umbrella that we could borrow and she said they didn’t, but there was one that they kept in the back room we could borrow for the day. We used it once to get to a restaurant, then it broke when we tried to close it. When we returned to the hotel, we offered to buy a new one to replace it, but she insisted it was not necessary since it was already well used. We also decided to book another night’s stay online. After confirming our new reservation, Darlene just updated our room keys and we were able to stay in the same room which was convenient. The complimentary breakfast was good and the hotel took great care to ensure cleanliness and safety for the food being served and that the sitting area was cleaned after people were finished eating. Lots of places to sit and eat in the dining and lounge area. The hotel is conveniently located near an outlet mall, grocery store, gas station and restaurants. We ate at an Asian buffet our first night which was big and had a great selection. Our second night we ordered pizza from Apollo’s Pizza which was excellent. Both are close to the hotel. Stopped at the Visitors Center downtown. They have several tours that you can book and take from there. We took the trolley tour. Saw lots of places. Very informative. Loved our stay!

By on May 5, 2021

Review comment responded on May 5, 2021

Thank you for such a wonderful review. I will make sure I share your wonderful comments with the staff and especially Darlene. We hope you will come and visit with us again very soon.

4
Friends

No snack shop here. Previous night there was ice cream, etc. available.

By on May 4, 2021

Review comment responded on May 4, 2021

Thank you for choosing our hotel for your recent stay . We sincerely appreciate your business and value your relationship . We will be glad to have with us again .

5
Everyone

Hotel staff was great! It was a rainy day when we went to explore Asheville. They let us borrow an umbrella that they happened to have in the back room. It broke though when we tried to close it the first time we used it. We offered to buy a new one but the lady at the front desk said it was okay since it was old and well used. She was very sweet. Asked how our day was and was happy that the umbrella worked for the time that we really needed it and kept us dry Room was clean, bed was comfy, breakfast was good and there was plenty of nice seating in lounge/dining area. We were only booked for one night, but we decided to stay an additional night and booked it through Orbitz. Told the front desk when we went down for breakfast and after confirming our new reservation, that same lady just needed to update our room keys for the extra day’s stay.

By on May 4, 2021

Review comment responded on May 4, 2021

Thank you for choosing our hotel for your recent stay . We sincerely appreciate your business and value your relationship . We will be glad to have with us again .

Holiday Inn Express Hotel & Suites Asheville Outlets, an IHG Hotel

12 Rocky Ridge Road, Asheville, NC 28806
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