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Recent guest reviews

Good location Room was nice

For the price I paid for this hotel,I am extremely disappointed. I have a 10 month old daughter and was not allowed to unload my luggage nor was I offered a luggage cart simply for the fact that I chose to self park instead of paying for valet parking. Fortunately, I had my mom and sister to help me unload my luggage and carry it to the room, but I have never stayed at a hotel where I wasn't allowed to use a luggage cart. The staff was very rude and unpleasant from the moment I pulled in and declined valet parking. We visited Asheville to look at wedding venues and was hopeful to find a hotel for our guest to stay at, and this is absolutely not the place. The wait staff and cleaning staff were excellent and kind, but the doorman, concierge, and desk attendants were rude and unhelpful.

Pool heater was broken so freezing pool temps. Pool area was dirty with stained fabric and Old bandaids/ trash littering deck area. Room was very small with no table or desk to eat meals. Not all cable channels worked

Old, small rooms and bathrooms. Extra parking charge. Not a value for what you get.

Some of the staff was quite rude. And they advertised a breakfast which was nonexistent. No coffee or anything in the lobby.

You guys never sent the reservation to the hotel so I had to book 2 other rooms. I request a full refund ASAP!!! Orbitz=SCAMMERS

Great hotel with proper setup in lobby for easy entry and access. Signs well posted for social distancing and extremely well laid out. The view on the 12th floor is amazing and the king bed was well worth the trip. Room was clean so great job.

Property was elegant & comfortable. There was a problem with trash lingering on the back patio - I had to inform staff of the excess waste and overflowing barrels from the night before.

Nice guest service. Staff was very friendly. Room was ready on time

Great king bed room-kind of small bathroom. Overall beautiful hotel, cool inside pool and great location to downtown Asheville!

The lobby area seemed clean and orderly and the front desk personnel was friendly and very accommodating. The laundry facilities needed a little cleaning, washing powder on the floor but overall OK. The smokers area outside should have been moved farther away from the front door. There were a few areas in our room which obviously had not been dusted in quite awhile but overall the room was in good order.

Great location in Asheville and close to the BRP. Clean, parking and nice staff.

Great on site bistro-nice indoor pool area with plenty of seating.

Woodfin Street Asheville NC

Hotel highlights

  • Walking distance to The Orange Peel and Pack Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Asheville within a short walk of Buncombe County Courthouse, Renaissance Asheville Hotel is within 2 miles (3 km) of other popular sights such as Grey Eagle. This 3.5-star hotel has 277 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour fitness center.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to 9:00 AM.


Rooms

All 277 rooms feature refrigerators, coffee makers, and free weekday newspapers. Guests can expect 32-inch Smart TVs with cable channels and Netflix, along with free WiFi and wired Internet. Pillowtop beds sport Frette Italian sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Video-game consoles, safes, and phones are also standard.


Property features

Guests staying at Renaissance Asheville Hotel enjoy an indoor pool, a 24-hour fitness center, and a spa tub. Valet parking is available for USD 25.00 per day. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and express check-in.

Room options

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Renaissance Asheville Hotel

Everyone (26) Couples (6) Family (9)
4
Everyone

Good location Room was nice

By on May 31, 2021

2
Family with small children Partner Couples

For the price I paid for this hotel,I am extremely disappointed. I have a 10 month old daughter and was not allowed to unload my luggage nor was I offered a luggage cart simply for the fact that I chose to self park instead of paying for valet parking. Fortunately, I had my mom and sister to help me unload my luggage and carry it to the room, but I have never stayed at a hotel where I wasn't allowed to use a luggage cart. The staff was very rude and unpleasant from the moment I pulled in and declined valet parking. We visited Asheville to look at wedding venues and was hopeful to find a hotel for our guest to stay at, and this is absolutely not the place. The wait staff and cleaning staff were excellent and kind, but the doorman, concierge, and desk attendants were rude and unhelpful.

By on Apr 13, 2021

Review comment responded on Apr 13, 2021

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We do hope you give us another chance as we will definitely improve our services.

2
Family Family

Pool heater was broken so freezing pool temps. Pool area was dirty with stained fabric and Old bandaids/ trash littering deck area. Room was very small with no table or desk to eat meals. Not all cable channels worked

By on Jan 24, 2021

Review comment responded on Jan 25, 2021

We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the Renaissance Asheville Hotel, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

3
Everyone

By on Sep 26, 2020

Review comment responded on Sep 29, 2020

Thank for your feedback and ranking of 3 of 5. Hope to see you the next time you are in Asheville

4
Everyone

By on Sep 16, 2020

Review comment responded on Sep 18, 2020

Thank you for the 4 star ranking

3
Family

Old, small rooms and bathrooms. Extra parking charge. Not a value for what you get.

By on Aug 16, 2020

Review comment responded on Aug 18, 2020

Thank you for your feedback, hope to see you next time

3
Family

Some of the staff was quite rude. And they advertised a breakfast which was nonexistent. No coffee or anything in the lobby.

By , from Little Rock on Aug 7, 2020

Review comment responded on Aug 8, 2020

Thank you for the feedback. I sorry we are not able to provide breakfast. The state is still in phase 2 and we are not able to provide F&B do to Covid-19

1
Everyone

You guys never sent the reservation to the hotel so I had to book 2 other rooms. I request a full refund ASAP!!! Orbitz=SCAMMERS

By on Jul 9, 2020

Review comment responded on Jul 24, 2020

Thank you for the feedback, we will let Experdia know of your situation

5
Partner Couples Friends

Great hotel with proper setup in lobby for easy entry and access. Signs well posted for social distancing and extremely well laid out. The view on the 12th floor is amazing and the king bed was well worth the trip. Room was clean so great job.

By , from Holly Springs, NC on Jun 17, 2020

Review comment responded on Jul 24, 2020

Thank you for the kind feedback, hope to see you soon

5
Partner Couples

Property was elegant & comfortable. There was a problem with trash lingering on the back patio - I had to inform staff of the excess waste and overflowing barrels from the night before.

By , from Detroit on May 26, 2020

Renaissance Asheville Hotel

31 Woodfin Street, Asheville, NC 28801
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