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Recent guest reviews

Beds were comfortable, great location. Walking distance to everything. Had to call down and request a couple things, seemed like the cleaning staff didn’t restock the room after being cleaned. I had to request towels, hand soap and a do not disturb sign. Received just the towels after making the request.

Very crowded lobby areas and EXTEMELY long wait times & even lines st times for the elevators. If I wasn’t on 1 of the upper floors I would have taken the stairs, if I could find them. Overall a nice hotel In a fairly nice downtown location. A little loud on the highway side of the hotel and a bit expensive for what it is. A fairly small room and a quite small bathroom and $20 / day to Self park…

Inside was nice.. room was very small. Bathroom door was a sliding door with no lock or vent fan. Picture fell off wall. Didnt seem clean. Housekeeping came in without masks. They didnt have enough.linens for our 4 person reso and never delivered more. Pool was ni e but pool furneeds desperately to be cleaned

The hotel was nice, the lobby area was cute and quaint. The room was clean, nice beds and bedding and location was great. They were short staffed only one person working for check in and check out so there was a line, also the hot tub was not working which was a huge disappointment! We would stay agan!

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Had a horrible experience here. Let me preface this by saying this was in part absolutely my husbands fault. My husband put $1500 cash in the coffee box in the room. The next morning we rushed to leave and he realized he left it there. He immediately went back to the hotel when he realized, and surprise surprise it was gone. The ONLY person that had been in the room was the cleaning guy. The hotel security was VERY arrogant with my husband and said he asked the guy if he took it and the guy said no, (UM of course he did.) and he believes him!!! My husband explained to him that besides my son and I he was the ONLY one to enter the room, and that of course he took it. The security guys response “I’m sorry you feel that way!” He wouldn’t let him even talk to the guy that cleaned the room. That was it. Nothing else was done. We were told a manager would call us, but that has yet to happen. Again my husband should not have left his money there, but there was no offer to investigate further etc…. This is obviously just a small indication of how this hotel is being run. I wouldn’t trust it there ever again.

Nothing was open or available for the guest. Very under staffed. Rooms were not cleaned for the entire 5 day stay. No restaurant. It was closed due to COVID. wOW!!!!

The hotel is clean, modern with an organic flare. This is one of the many local trolley pick up/drop off points. It is also pet friendly!

Do not book here. I could not change or cancel my reservation without $200 to $500 in fees even with trip protection and 3 weeks notice!

All good.

Good location Room was nice

For the price I paid for this hotel,I am extremely disappointed. I have a 10 month old daughter and was not allowed to unload my luggage nor was I offered a luggage cart simply for the fact that I chose to self park instead of paying for valet parking. Fortunately, I had my mom and sister to help me unload my luggage and carry it to the room, but I have never stayed at a hotel where I wasn't allowed to use a luggage cart. The staff was very rude and unpleasant from the moment I pulled in and declined valet parking. We visited Asheville to look at wedding venues and was hopeful to find a hotel for our guest to stay at, and this is absolutely not the place. The wait staff and cleaning staff were excellent and kind, but the doorman, concierge, and desk attendants were rude and unhelpful.

Pool heater was broken so freezing pool temps. Pool area was dirty with stained fabric and Old bandaids/ trash littering deck area. Room was very small with no table or desk to eat meals. Not all cable channels worked

Old, small rooms and bathrooms. Extra parking charge. Not a value for what you get.

Some of the staff was quite rude. And they advertised a breakfast which was nonexistent. No coffee or anything in the lobby.

You guys never sent the reservation to the hotel so I had to book 2 other rooms. I request a full refund ASAP!!! Orbitz=SCAMMERS

Great hotel with proper setup in lobby for easy entry and access. Signs well posted for social distancing and extremely well laid out. The view on the 12th floor is amazing and the king bed was well worth the trip. Room was clean so great job.

Woodfin Street Asheville NC

Hotel highlights

  • Walking distance to Harrah's Cherokee Center - Asheville and Wicked Weed Brewing
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Asheville within a short walk of Buncombe County Courthouse, Renaissance Asheville Downtown Hotel is within 2 miles (3 km) of other popular sights such as Grey Eagle. This 3.5-star hotel has 277 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour gym.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to 9:00 AM.


Rooms

Guests can expect 32-inch Smart TVs with cable channels and Netflix, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Frette Italian sheets and down comforters ensure a restful night. Refrigerators, coffee makers, and free weekday newspapers are other standard amenities.


Property features

Guests staying at Renaissance Asheville Downtown Hotel enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 25.00 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include a spa tub, a conference center, and express check-out.

Room options

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking, View

1 King Bed | Sleeps 3

Guest reviews for Renaissance Asheville Downtown Hotel

Everyone (29) Couples (9) Family (9)
3
Partner Couples

Beds were comfortable, great location. Walking distance to everything. Had to call down and request a couple things, seemed like the cleaning staff didn’t restock the room after being cleaned. I had to request towels, hand soap and a do not disturb sign. Received just the towels after making the request.

By on Apr 18, 2022

Review comment responded on Apr 18, 2022

Dear Guest Thank you very much for staying with us and sharing this feedback. We are pleased you had a great experience and apologize that there were towels missing. Our laundry equipment power source went down on Friday morning and was not able to be fixed until Sunday, causing significant disruption to our guests. Please accept our sincere apologies for this. Best Neville Erasmus General Manager

3
Partner Couples

Very crowded lobby areas and EXTEMELY long wait times & even lines st times for the elevators. If I wasn’t on 1 of the upper floors I would have taken the stairs, if I could find them. Overall a nice hotel In a fairly nice downtown location. A little loud on the highway side of the hotel and a bit expensive for what it is. A fairly small room and a quite small bathroom and $20 / day to Self park…

By on Mar 7, 2022

Review comment responded on Mar 11, 2022

Dear Mr. James Thank you so much for staying with us and taking the time to provide this valuable feedback. I apologize for any wait times. We will continue to work on perfecting these issues and managing any wait times. We appreciate you and look forward to the opportunity to serve you again soon. Best Neville Erasmus General Manager

2
Family with small children

Inside was nice.. room was very small. Bathroom door was a sliding door with no lock or vent fan. Picture fell off wall. Didnt seem clean. Housekeeping came in without masks. They didnt have enough.linens for our 4 person reso and never delivered more. Pool was ni e but pool furneeds desperately to be cleaned

By on Feb 22, 2022

Review comment responded on Feb 22, 2022

Dear Karen, Thank you for staying with us and providing this feedback. We apologize for not meeting your expectation and hope to have the opportunity to serve you again soon. Best Neville

4
Family

The hotel was nice, the lobby area was cute and quaint. The room was clean, nice beds and bedding and location was great. They were short staffed only one person working for check in and check out so there was a line, also the hot tub was not working which was a huge disappointment! We would stay agan!

By on Feb 22, 2022

Review comment responded on Feb 22, 2022

Dear Sarah Thank you very much for staying with us and providing this feedback. I apologize for the staffing levels which are not typical. We apologize for the hot tub outage. This is in the process of being repaired at the moment. Again, please accept my sincere apologies and we look forward to your return. Best Neville Erasmus General Manager

5
Partner Couples

.

By on Jan 9, 2022

Review comment responded on Jan 19, 2022

Dear Natasha, Thank you very much for staying with us and providing this feedback. We are thrilled that you had a great experience and look forward to your return. Best Neville Erasmus General Manager

1
Family with small children

Had a horrible experience here. Let me preface this by saying this was in part absolutely my husbands fault. My husband put $1500 cash in the coffee box in the room. The next morning we rushed to leave and he realized he left it there. He immediately went back to the hotel when he realized, and surprise surprise it was gone. The ONLY person that had been in the room was the cleaning guy. The hotel security was VERY arrogant with my husband and said he asked the guy if he took it and the guy said no, (UM of course he did.) and he believes him!!! My husband explained to him that besides my son and I he was the ONLY one to enter the room, and that of course he took it. The security guys response “I’m sorry you feel that way!” He wouldn’t let him even talk to the guy that cleaned the room. That was it. Nothing else was done. We were told a manager would call us, but that has yet to happen. Again my husband should not have left his money there, but there was no offer to investigate further etc…. This is obviously just a small indication of how this hotel is being run. I wouldn’t trust it there ever again.

By on Dec 5, 2021

4
Everyone

Nothing was open or available for the guest. Very under staffed. Rooms were not cleaned for the entire 5 day stay. No restaurant. It was closed due to COVID. wOW!!!!

By on Dec 4, 2021

4
Friends

The hotel is clean, modern with an organic flare. This is one of the many local trolley pick up/drop off points. It is also pet friendly!

By on Aug 29, 2021

1
Business Business

Do not book here. I could not change or cancel my reservation without $200 to $500 in fees even with trip protection and 3 weeks notice!

By on Aug 19, 2021

5
Everyone

By on Jul 8, 2021

Renaissance Asheville Downtown Hotel

31 Woodfin Street, Asheville, NC 28801
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