Do NOT stay here -I paid Orbitz for my two nights stay & the hotel also double charged me for a night and they will not return my money! I called the hotel when I got home and first realized they had charged me when I had already paid Orbitz and they said they would refund me but they never did then when I called back I can’t get anyone to answer my questions.
Love the property location
I really enjoyed that there were things around to occupy the teenagers that were with us as well as keeping us adults entertained
great room!
Rude receptionist
My room wasn’t ready at 3. When I went back at 4 we got a handicap room- not what I reserved. Location was great. Towels were awful thin and not even quality I would use to wash my car. When I called front asking for more towrls they told me I could come get them at front desk. I thought housekeeping should deliver.
Daily cleaning did not occur due to persistent CoVID precautions
Great location and friendly staff. The room was clean but showed some wear and tear. Our bathroom sliding door was missing a handle and it was difficult to slide. Overall it was a enjoyable stay and great staff.
very hospitable staff, great patio for gathering
The parking situation needs to be addressed; It took more than 40 minutes to find parking. There is little space for hotel patrons. The staff stated that we should be able to find parking easily in the adjacent parking area or parking garage. It took searching through 3 parking garages and two lots until I finally found a place to park.
Stayed 3 nights and enjoyed amenities & location
Great location. Close to dining and shopping. Actually many dining options were in walking distance.
Great location. Staff were very courteous, polite and helpful.
Very nice and clean!Good customer service, I would definitely recommend
The room was very clean and staff was super helpful.
The room was very cozy. It was also spacious. Everything you needed in the room.
I love the cleanliness and employees was ver friendly.
Located in North Hills, Hyatt House Raleigh North Hills is adjacent to North Hills Shopping Center and within a mile (2 km) of Lassiter Mill Historic Park. This 3-star aparthotel welcomes guests with 137 rooms and conveniences like a 24-hour gym, free in-room WiFi, and free self parking.
Explore the aparthotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.
Each apartment features a kitchen and space to spread out with a sitting area. Guests can expect to find 42-inch flat-screen TV with cable channels and a DVD player, along with free WiFi and wired Internet. The bathroom offers hair dryers and designer toiletries. Other standard amenities include a sofa bed, a coffee maker, and free weekday newspapers.
Guests of Hyatt House Raleigh North Hills enjoy a 24-hour gym, free WiFi in public areas, and meeting rooms. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.
Do NOT stay here -I paid Orbitz for my two nights stay & the hotel also double charged me for a night and they will not return my money! I called the hotel when I got home and first realized they had charged me when I had already paid Orbitz and they said they would refund me but they never did then when I called back I can’t get anyone to answer my questions.
Love the property location
Dear james, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our Hyatt House. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Lisa Ganzzermiller, GM
I really enjoyed that there were things around to occupy the teenagers that were with us as well as keeping us adults entertained
Dear Jenna, It is great to hear that our hotel and the surrounding area provided fun things for everyone in your family to keep them entertained. Thank you for sharing this kind review and choosing our Hyatt House. We hope that anytime you return to the area you will return to our property. Best, Lisa Ganzzermiller General Manager
great room!
Dear David,We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again!Best,Sherry McWherterGeneral Manager
Rude receptionist
Dear Saleh,Thank you for sharing your review, and we are glad you enjoyed your stay overall. Please accept my sincere apology that you were not treated in a friendly and welcoming manner. There is no number of associates, not even one, that is an acceptable number for the unfriendly treatment of our guests. Thank you again for your review, and please know that it will be addressed with the team. We hope to see you again on a return visit.Sincerely,Sherry McWherterGeneral Manager
My room wasn’t ready at 3. When I went back at 4 we got a handicap room- not what I reserved. Location was great. Towels were awful thin and not even quality I would use to wash my car. When I called front asking for more towrls they told me I could come get them at front desk. I thought housekeeping should deliver.
Dear Amanda,Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel and we hope to have the opportunity to impress upon your return to the area.Sincerely,Sherry McWherterGeneral Manager
Daily cleaning did not occur due to persistent CoVID precautions
Dear Edward, Thank you for sharing this five-star review of your experience at our Hyatt House Raleigh North Hills. It is great to see that even though we didn't meet your every expectation that you still had a great stay. We appreciate your feedback and hope to be your hotel of choice anytime you return to the area. Best, Sherry McWherter General Manager
Great location and friendly staff. The room was clean but showed some wear and tear. Our bathroom sliding door was missing a handle and it was difficult to slide. Overall it was a enjoyable stay and great staff.
Dear Bradford, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation and we look forward to your return. Best, Sherry McWherter General Manager
Dear Amanda, I sincerely apologize for our billing error and the frustration it caused. I have personally corrected the situation and welcome you to contact me with any other questions or concerns. Please know that your experience is not the norm, and we hope you will return for a better stay in the future. Sincerely, Lisa Ganzzermiller, GM