Westward Look Wyndham Grand Resort and Spa

Room was nice but plain. Noisy air conditioner. Great food. Nice pools.

This hotel is just ok. It would be rated a lot higher if the staff was more friendly and accommodating. When we checked in, I felt like I was inconveniencing the person. The layout of the hotel is pretty confusing and the staff acted annoyed at the difficulty it was to find rooms. You’ll have to park at your room area (totally fine and nice to have your car nearby). We were given the wrong room type so new key and room had to be given to us. The room was nice, some of the furniture was dated but still looked nice. The bed was super comfortable. The air conditioner made a rattling noise and took a long time to really cool down the room. If you have issue with noise while you’re sleeping, this will drive you pretty crazy so we ended up just turning it off at night and had our own fans to drown out noise. The restaurant staff was so slow and very lazy. I don’t recommend eating there unless you want your appetizer to take an hour. Even the managers didn’t help and it wasn’t even packed. I get annoyed when I see a group of wait staff standing talking to each other when their tables don’t have drinks, or orders taken when we were clearly ready since we’d been there 20 minutes. This happened 3 times to us and it wasn’t like we ordered a steak, it was salads and wings. Everyone around us was getting annoyed and had to keep getting up to get the attention of the staff. Room service was actually very quick (usually 20 minutes and the food was great!) We also got locked out of our room

Did not even unpack when we arrived at our original room which was dark and depressing. They immediately moved us to a Junior Suite which was much nicer as far as space and light. Furniture in both rooms seemed dated and in the Junior Suite there were no hooks anywhere to hang a towel or toiletry bag and not much room to unpack clothes since we were there for 6 nights. Overall a nice facility but rooms are in dire need of updating. Restaurant was great and food was excellent. Staff were very nice.

Very peaseful location. Great band on Friday night if you like to dance

We had to buy an expensive candle to offset the odor.

Stuff on bathroom floor and on carpet by front door. It was very relaxing and quiet though. Did check into horseback riding and found out that it is prejudiced against women. For a resort to offer horse back riding but make it available only to men.....we learned we will never stay at Westward Look ever again. That is so ridiculous.. There should be no discrimination against women the way you do this, it is very sad

I was very pleased with the premium channels provided and majority of the hotel staff. When in need they were always available to assist even at late hours. However, I was disgusted with the mold visible in the toilet at the rim. I did make a complaint and a cleaning staff member was summoned to resolve the matter, but she lacked the cleaning products needed to remove the mold. In my opinion mold is evidence of inconsistent cleaning practices, and I don't believe the bathrooms are cleaned on a scheduled basis. This is not the fault of house keeping but of upper-management failing to supply its staff members with the needed utensils to make this place a desirable resort. So we all know that mold is a health hazard. So, when I approached the desk (on 12/11 at 9 am) about the mold issue while checking out, my complaint was brushed off by a "much needed to answer ringing phone", which led me request for a business card. Hence, my comment earlier about appreciating majority of the hotel staff members.

We like to stay at Westward Look due to location and the view. The beds are comfy, the water pressure in the shower is great and there is a feeling of upscale lodging. We are sad that it's starting to look tire/rundown and needs some building and interior furniture and design remodels for the rooms.

Surprised by the shabbiness of the furnishings. Paid enough to expect more. Shower tiles leaked water on floor, couch had peeling vinyl, all wooden features scarred and chipping. Linens were great quality tho.

We visited all of the local attractions and at the end of the day the Westward is a great place to relax poolside or in the lounge. Very nice property with walking trails and beautiful views. On site gardens and a stable are also interesting. Furniture in the room is a little worn and needs updating.

we have stayed at the westward look a half dozen times in the past 10 years. we choose it for location near family and friends in the tucson foothills, plus very close to safeway and starbucks, etc. for convenience it fits our needs perfectly. the resort itself is nice, nothing special. i would describe it as a middle of the road facility, a cut above the chain hotels but not to the level of the areas premium resorts. seems to cater to a "mid-level" clientele, lots of families and etc. the main common areas are pretty well maintained, and the staff is excellent. the rooms are a little tired and in some cases could use some tlc. our screen door was warped and ripped, would not stay in the track, needed to be replaced. seems like every fridge in every room we've had is noisy and we have to unplug them at night. key card door lock was very tempermental but ultimately worked fine. side note, some DB was playing his radio super loud at the pool this trip, and nobody said anything to him, which is a pet peeve of mine. when you arrive here you expect a restful environment, not a party atmosphere. but as i said above, westward look seems to be catering more and more to a louder, less formal clientele. we will stay there again, should meet just about anyone's needs, but if you;re looking for a higher end posh experience and a peaceful environment, i would suggest looking at some of the more upscale properties around tucson.

We had a water leak in the room from the rain. They moved us to a 2nd room and we had noticed a water stain on that bed. Moved us to a 3rd room and all was good there. Just needs some upgrading. Property is very nice and the kids loved the pool with its deep end and basketball meet. Nice restaurants and rooms are very reasonable in price.

The staff at Westward Look are absolutely phenomenal. I experienced some of the best customer service I've ever received at a resort. But I wouldn't have had to experience it if the actual hotel was better maintained. We had to switch rooms the first day due to a broken air conditioner. I don't have to tell you this is essential in Arizona in July. Then our new room, which thankfully was nice and cold, was absolutely infested with insects. There were even dead bugs in the closet, and all across the patio. There's nothing like waking up in the middle of the night to fluttering of insect wings next to every lamp int he room. Urg. Also, it wasn't a huge deal for us, but housekeeping did not show up until after 4:30pm, and by that time I was relaxing in my room, so the room was never cleaned.

Westward Look is an older hotel property in the shadow of the Catalina Mountains. Most of the rooms are clustered in 4 units per building and the buildings are spread over significant acreage, that is beautifully landscaped. It has a nice walking trail and horse stables that use additional trails through open space on three sides of the property. The main lobby, restaurant and convention facitlities are excellent but he rooms and building units are showing their age. Apart from the aging furniture and banged up trim/paint, our room was just not clean. Daily linen service was great but we don't believe the room was ever vacuumed and the bathroom floor was dirty as evidenced by doing a foot mop with a damp towel.

We stayed here while visiting Tuscan this April, having stayed at the same hotel on a visit 15 years ago. Once again the setting and hotel buildings and grounds knocked us out. However, there are signs that the interiors are getting a little tired - the shower in our room needed grouting, and the screws were pulling out from a window shutter. Maid service was a bit problematic also. Upon our arrival, there was no soap in the bathroom. Luckily we had brought some, and a note left to the maid the next day produced an abundance of bars by that afternoon. After the first day of our 5-day visit, hand towels were no longer supplied, an inconvenience we let slide. Regarding the physical condition of the rooms, we did notice that renovations were ongoing in some units. All that aside however, the views are fabulous, and all staff members encountered were outgoing and friendly. On this trip and 15 years earlier, we greatly enjoyed having drinks on the patio of the main building in the evening, watching the lights brighten in the city of Tuscon below as the sky darkened around us.

Westward Look Resort was a fantastic place to stay. It comes with so much history and a quaint little nook for a small museum. Our room was very nice. It needed a couple of touch ups as the facility is older, but the food was delicious, the atmosphere was wonderful, and we only wished we had more time to spend there than just the one night we stayed. Thanks for the incredible night in Tucson.

Terrible experience for my fiance and I... at check in I requested a room that was not ground level - but apparently 'desert view' means lower room so be aware of this. We were put on a wing at least - so that no one would be above us, as I am a light sleeper. I was fine with this arrangement... until we awoke to a COCKROACH in our bathroom upside down in plain view. (If you are familiar with these pests - one always means more and when it is upside down does not indeed mean that it is dead. We startled it turning on the light. My fiance and I went straight to the front desk and the woman's reply was "okay, we can spray." I'm sorry, but this is LESS than desirable. One, I do not want my belongings nor my fiance or I subjected to the chemicals required to spray during our weekend getaway and two - this is not supposed to be a low grade hotel. I have had better service during more budget/business stays. Simply APPALLING. My fiance went later that afternoon to speak with a different staff member or the manager and we were upgraded - to an ALREADY OCCUPIED ROOM. My fiance walked in on a woman that was staying there - she was in the shower. He realized all of this before she did or I am sure she would be furious - guessing she assumed it was housekeeping or did not notice. My fiance went back to the desk, unimpressed to be sure, and we got another room - but had to wait until the late afternoon before we could even get in. Less than impressed.

We stay at Westward Look almost every year when we visit family in Tucson. The hotel is not pretentious; rather, it is homey, clean, and attractive.

The location was perfect for our purposes and very enjoyable. Room comfortable and spacious. Didn't use any resort facilities and therefore resent add on resort fee of $67 for three nights. I've stayed here before and will again I'm sure. Parking wasn't available right by room and required several stairs. Private outside access to each room.