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Recent guest reviews

We traveled with a 3-year old and specifically chose La Paloma because of its high family-friendly rankings. Some of the advertised amenities were good but others fell short. The room was big enough for the roll-away bed and safe for the kid. The in-room fridge was big enough for milk and snacks. The kid pool and slide were a big hit. However, the advertised child-care options did not exist. The Kids Club was closed for the summer and even the front desk didn't know this so our kid didn't get a chance to play with other kids during our stay. And no one was able to find the info about the in-room nanny service - we played phone tag with the front desk, the fitness center and the kids club and finally gave up on having a child-free fancy dinner. Otherwise, we had a great stay at La Paloma. The property is beautifully landscaped and (short of the out of place golfing green) fits in with the Sonora desert. The pool was great. Our room was quite a walk from the entrance but staff was accommodating with golf cart rides when we needed them.

The La Paloma Resort is our quick getaway go-to for any weekend or holiday. See ya next quarter!

View, landscaping, quiet room, and pool area.

The pool is great, and we really liked the Contigo Latin Kitchen. The staff were nice and accommodating. The area is close by other nice restaurants, in case you want to try other food away from the resort. The only issues that we had was that the bed was a little stiff, and the toliet seat was a little to high which made it uncomfortable. All in all it was a good stay, and i would recommend it to others for a special occasion.

I realize that staffing issues remain a challenge for resorts so with that in mind I'll be kind. The service staff that is working at the La Paloma is wonderful. There are not enough of them. Dirty room service plates and glasses were visible outside our room the entire time we stayed. ( Friday- Sunday.. and they were NOT our dishes) When we asked a cleaning gal about picking them up she apologized and finally took them??!! We "bussed" our own bar tables as there was not enough staff to stay on top of that. Our final morning on the patio having breakfast was the best (or worst) .... We were enjoying a leisurely cup of coffee / breakfast enjoying the view on our last morning when a group of 6 came out to have breakfast. A bus boy removed the umbrella that had been our shade and moved it to their table and left us in the sun ( too warm). My husband was furious with what happened but we decided to just leave as we had just finished our breakfast. Expectations run a bit higher at locations like this. Keep yours in check!

The grounds were beautiful. The staff was very friendly. We would definietly go back.

Beautiful property! Excellent hospitality. The access to the pool was a little frustrating. Hard to get a reservation at restaurants on site. Limited seating outside.

Beautiful area

Beer quality for champagne prices.

I will never recommend or stay at this hotel again. The swimming pools at the hotel were freezing. We chose this hotel for no other reason than relaxing and swimming at the pool, but the water was colder than any hotel we have ever been to. Also, the hotel had every entrance to the pool barricaded off so there were only two entrance points. These were manned by guards who searched your bags for any snacks of any kind. I brought my Yeti with coffee from the room, and was told I was not allowed to bring it into the pool area. Not because it was glass, bc it wasn't, but because it was an "outside beverage." I have never been to a hotel where you are not allowed to bring your own snacks to the pool. I consider what we paid for our room to be very expensive, and thought bringing our own snacks would save us money over ordering off the pool menu. In addition, our snacks were more healthy than the burgers and chicken fingers offered on the pool menu. I will never stay at this hotel again.

The grounds are amazing. A beautiful resort with so much to offer. A great family friendly place

Beautiful and well appointed. Staff, especially Boyd, was amazing!

E Sunrise Dr Tucson AZ

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located 2.5 mi (4 km) from Finger Rock Trail, The Westin La Paloma Resort and Spa is within a 10-minute drive of St. Phillips Plaza. This 487-room, 4-star resort welcomes business and leisure travelers with 3 outdoor pools, a golf course, and a full-service spa.


Dining

Have a drink at the bar or enjoy dining at one of 4 onsite restaurants like AZuL Restaurant Lounge, which specializes in local cuisine and serves breakfast, lunch, and dinner. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop. Full breakfast is offered for a fee each morning from 6:30 AM to 11:00 AM.


Rooms

The 487 rooms have an array of amenities, including balconies, refrigerators, and minibars. Guests can expect free WiFi and LED TVs with digital channels and pay movies. Pillowtop beds sport pillow menus and down comforters, and bathrooms offer hair dryers and bathrobes. Other amenities include coffee makers, free local calls, and safes.


Property features

The Westin La Paloma Resort and Spa features a golf course, a full-service spa, and 3 outdoor pools. Onsite parking is available, both free self and paid valet parking (USD 25 per day)—also useful is limo/town car service. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa resort include a children's pool, a 24-hour gym, and a sauna.

Room options

Deluxe Room, 1 King Bed, Balcony, Golf View

1 King Bed | Sleeps 3

Deluxe Room, 2 Double Beds, Balcony, Pool View

2 Double Beds | Sleeps 4

Deluxe Room, 1 King Bed, View, Poolside (Poolside view)

1 King Bed | Sleeps 3

Deluxe Room, 2 Double Beds, Balcony, Mountain View

2 Double Beds | Sleeps 4

Guest reviews for The Westin La Paloma Resort and Spa

Everyone (30) Couples (8) Family (15)
4
Everyone

By on Aug 29, 2021

2
Everyone

By on Aug 24, 2021

3
Family with small children

We traveled with a 3-year old and specifically chose La Paloma because of its high family-friendly rankings. Some of the advertised amenities were good but others fell short. The room was big enough for the roll-away bed and safe for the kid. The in-room fridge was big enough for milk and snacks. The kid pool and slide were a big hit. However, the advertised child-care options did not exist. The Kids Club was closed for the summer and even the front desk didn't know this so our kid didn't get a chance to play with other kids during our stay. And no one was able to find the info about the in-room nanny service - we played phone tag with the front desk, the fitness center and the kids club and finally gave up on having a child-free fancy dinner. Otherwise, we had a great stay at La Paloma. The property is beautifully landscaped and (short of the out of place golfing green) fits in with the Sonora desert. The pool was great. Our room was quite a walk from the entrance but staff was accommodating with golf cart rides when we needed them.

By on Jun 30, 2021

Review comment responded on Jul 1, 2021

We greatly value your feedback as our guest, and it was a pleasure to welcome you. We are happy you enjoyed your overall experience in our beautiful resort setting. Thank you for your compliments for our pool oasis and helpful associates. Our Kids Club is currently open with advance reservations required. We hope your future travel will include another great stay with your family. Sincerely, Trevor Curran—General Manager

5
Everyone

By on Jun 18, 2021

Review comment responded on Jun 28, 2021

Thank you for taking the time to let our associates know you enjoyed your stay. Your excellent review is a great compliment. If you are ever in Tucson, we hope to have the privilege of welcoming you again. Sincerely, Trevor Curran—General Manager

5
Family with small children

The La Paloma Resort is our quick getaway go-to for any weekend or holiday. See ya next quarter!

By on Jun 5, 2021

Review comment responded on Jun 5, 2021

Thank you so much for your great comments. We very much look forward to having you back next quarter. Safe travels and see you soon.

5
Family

View, landscaping, quiet room, and pool area.

By on Jun 1, 2021

Review comment responded on Jun 2, 2021

I am pleased to hear that you enjoyed the resort and embraced the signature surroundings and guest room experience. Thank you for your feedback and we hope to see you again on a future visit.

5
Family

The pool is great, and we really liked the Contigo Latin Kitchen. The staff were nice and accommodating. The area is close by other nice restaurants, in case you want to try other food away from the resort. The only issues that we had was that the bed was a little stiff, and the toliet seat was a little to high which made it uncomfortable. All in all it was a good stay, and i would recommend it to others for a special occasion.

By on May 31, 2021

Review comment responded on May 31, 2021

We are happy you enjoyed your overall experience. Thank you for your comments. We are grateful for your feedback about your guestroom, as it is our hope to exceed your expectations in every way. Your recommendation to others is the highest compliment. It would be our pleasure to welcome you again. Sincerely, Trevor Curran—General Manager

3
Family Partner Couples

I realize that staffing issues remain a challenge for resorts so with that in mind I'll be kind. The service staff that is working at the La Paloma is wonderful. There are not enough of them. Dirty room service plates and glasses were visible outside our room the entire time we stayed. ( Friday- Sunday.. and they were NOT our dishes) When we asked a cleaning gal about picking them up she apologized and finally took them??!! We "bussed" our own bar tables as there was not enough staff to stay on top of that. Our final morning on the patio having breakfast was the best (or worst) .... We were enjoying a leisurely cup of coffee / breakfast enjoying the view on our last morning when a group of 6 came out to have breakfast. A bus boy removed the umbrella that had been our shade and moved it to their table and left us in the sun ( too warm). My husband was furious with what happened but we decided to just leave as we had just finished our breakfast. Expectations run a bit higher at locations like this. Keep yours in check!

By on May 17, 2021

Review comment responded on May 17, 2021

We greatly value your feedback as our guest and apologize for missing an opportunity to meet and exceed your expectations during your recent stay. We deeply regret your disappointment, and will be reviewing your comments about attentive service with all supervisors for training purposes. Thank you for recognizing the efforts of our associates. It is our hope to have the chance to welcome you for a more fully excellent experience in the future. Sincerely, Trevor Curran—General Manager

5
Everyone

By on May 6, 2021

Review comment responded on May 17, 2021

Thank you for your outstanding review. We are grateful to find you were pleased with your recent stay. We look forward to our next chance to greet you for another memorable visit to our resort. Sincerely, Trevor Curran—General Manager

5
Partner Couples

The grounds were beautiful. The staff was very friendly. We would definietly go back.

By on Apr 27, 2021

Review comment responded on Apr 27, 2021

Thank you for your beautiful review. Your mention of friendly service and your desire to return are both inspiring. We look forward to your next stay. Sincerely, Trevor Curran—General Manager

The Westin La Paloma Resort and Spa

3800 E Sunrise Dr, Tucson, AZ 85718
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