Nothing unique Was put in room 102, king bed handicap, It was a pit, requested new room got 127. Why not in that one first . Sub par property.
The bed and pillow were comfortable. The furniture and carpet need to be replaced
The hotel needs a total facelift.
Since we found this hotel it’s where my husband and I stay every time in Tucson love the jetted tubs they have some cute garden areas it’s very quiet the front desk is very accommodating. Bumsteds is next door they serves some delicious huge sandwiches and do trivia and karaoke best part it’s family friendly restaurant
There is construction going on, which affected the water supply. We didn't have water for about 12 hours. Also, the people in either side of us were very loudinto the early morning hours, making hard to get a good night's sleep.
the staff were very nice and allowed us to check out early which we did because the pull-out couch was so uncomfortable our daughter couldn't sleep. Also, the hotel isn't located in the safest neighborhood and there is no fence blocking off the parking area nor lock on the pool area so our teenage daughter would have felt safe staying there while we went hiking.
This is a nice, homey place. I send all of my guests there.
My husband daughter and I stayed her Valentine’s Day weekend for a last minute staycation. My daughter really wanted a giant bathtub so we booked the suite with jacuzzi tub. Checking in we thought it was a decent hotel. They were out of wine and offered free drinks at the bar next door that we gladly took. As we entered our room we were hit with the smell of stale cigarettes. Nothing the ac and open window didn’t fix. While the room was airing out we left to get some dinner and go roller skating and came back. No more smell. We thought great. Daughter wanted to take a bath. I set it up for her. It worked amazingly! She was beyond happy. The room was dated and things were cracking but it’s a motel. Not a swanky hotel. As we were getting ready for bed we found something disturbing in the room. I immediately went to the front desk. I was angry as hell. However, Maria was working that night and she was so sweet it was difficult to be angry. My husband and I debated checking out but my daughter had fallen asleep while we discussed our options. We chose to stay the rest of the night. The walls are so thin you can hear the neighbors in great detail. It was difficult to fall asleep to that as well as the bed feeling like a rock. My husband and I hardly slept through the night. The AC worked great too we kept it running all night and woke up freezing. The room left us feeling quite gross that a shower doesn’t fix. Front desk was super nice though,we got a full refund.
It was a nice clean place to stay. It was alos comfortable and quiet.
Breakfast was very good Beautiful and enjoyed the location
It's a nice hotel and very clean. Only thing missing was an ice machine which is minor.
Did not like first floor room heard creaking noise when people walk around. Also could hear rooms beside us. Get a 2nd floor room. Local Train is noisy, use ear plugs. Hot tub, pool, exercise room, and breakfast was great. Cookies were good.
The front desk was quick and efficient but not very cheerful. not a big deal, but what upset me the most was that I left a "do not disturb" sign on my door so that cleaning crew would not enter my room. On short stays, I prefer no one entering my room. They entered anyway and cleaned the place. Which is nice, but I have had stuff stolen in the past, which is why I put DND on my door. Not stolen from this property but other hotels.
Microwave provided for our stay. Fresh breakfast every day.
Very convenient for places to visit. The service was excellent.
Rooms very nice. Internet connection not great, but worked. TV channel selection great. Breakfast great. Jacuzzi was nice. Gym and exercise equipment older.
I never used the room because something came up. I tried to get a refund but couldn’t because I pre-paid the room. Called the hotel to see if I could get reimbursed but they said I would have to take it up with orbitz, who I booked it with.
Located in West University, Best Western Royal Sun Inn & Suites is within a mile (2 km) of popular sights such as University of Arizona and Rialto Theatre. This hotel has 79 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free cooked-to-order breakfast is included with your stay and awaits you each morning from 6:30 AM to 10 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.
All 79 air-conditioned rooms feature furnished patios, refrigerators, and coffee makers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.
Guests of Best Western Royal Sun Inn & Suites have access to an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free bus station shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Additional amenities include a spa tub, a business center, and a meeting room.
Nothing unique Was put in room 102, king bed handicap, It was a pit, requested new room got 127. Why not in that one first . Sub par property.
The bed and pillow were comfortable. The furniture and carpet need to be replaced
Dear Andrew, Thank you for your review. We are addressing the issues you had with your stay with us. Hopefully the next time your in town you can give us another try. Thank you for staying with us. Sincerely, Angela Richwine
The hotel needs a total facelift.
Dear Andrew, Oh no! This is not at all how we want our valued guests to feel. We aim to ensure a fantastic stay for all travelers, so please consider reaching out to us to share some details as to how we could have served you better. Guest satisfaction means everything to our team, and we want to make sure that we're consistently putting our best foot forward. Sincerely, Angela Richwine
Since we found this hotel it’s where my husband and I stay every time in Tucson love the jetted tubs they have some cute garden areas it’s very quiet the front desk is very accommodating. Bumsteds is next door they serves some delicious huge sandwiches and do trivia and karaoke best part it’s family friendly restaurant
Dear Annie, We are honored to know that we are your go-to hotel in the Tucson area, and it will be a pleasure to pass your compliments along to our team. Thank you, and we look forward to your next visit with your husband! Jimmy Solanki, General Manager
There is construction going on, which affected the water supply. We didn't have water for about 12 hours. Also, the people in either side of us were very loudinto the early morning hours, making hard to get a good night's sleep.
Thank you for choosing our hotel and sharing your experience. We sincerely apologize for the issue with the water, as well as any noise issues. Your feedback will be discussed internally to ensure each of these concerns will be addressed immediately. We're disappointed we let you down, and we can do better. Our team hopes the rest of your time in Tucson was fantastic. Please consider allowing us a second chance to impress you whenever your travels bring you back our way. Neil Shah (GM)
the staff were very nice and allowed us to check out early which we did because the pull-out couch was so uncomfortable our daughter couldn't sleep. Also, the hotel isn't located in the safest neighborhood and there is no fence blocking off the parking area nor lock on the pool area so our teenage daughter would have felt safe staying there while we went hiking.
We're grateful for the opportunity to host you during your recent travels; thank you for sharing your experience. Though we're glad you enjoyed our exceptional staff, please accept our apologies for the concerns you mentioned. The safety of our guests is our top priority, and we'll keep your feedback top-of-mind moving forward. Should your adventures bring you back to the area, please consider giving us another chance to impress you. Don Harrison Manager
This is a nice, homey place. I send all of my guests there.
Thank you for your glowing review. It is wonderful to hear you liked our cozy, comfortable accommodations and we look forward to welcoming you and your guests again soon!
My husband daughter and I stayed her Valentine’s Day weekend for a last minute staycation. My daughter really wanted a giant bathtub so we booked the suite with jacuzzi tub. Checking in we thought it was a decent hotel. They were out of wine and offered free drinks at the bar next door that we gladly took. As we entered our room we were hit with the smell of stale cigarettes. Nothing the ac and open window didn’t fix. While the room was airing out we left to get some dinner and go roller skating and came back. No more smell. We thought great. Daughter wanted to take a bath. I set it up for her. It worked amazingly! She was beyond happy. The room was dated and things were cracking but it’s a motel. Not a swanky hotel. As we were getting ready for bed we found something disturbing in the room. I immediately went to the front desk. I was angry as hell. However, Maria was working that night and she was so sweet it was difficult to be angry. My husband and I debated checking out but my daughter had fallen asleep while we discussed our options. We chose to stay the rest of the night. The walls are so thin you can hear the neighbors in great detail. It was difficult to fall asleep to that as well as the bed feeling like a rock. My husband and I hardly slept through the night. The AC worked great too we kept it running all night and woke up freezing. The room left us feeling quite gross that a shower doesn’t fix. Front desk was super nice though,we got a full refund.
While it is unfortunate that not everything was perfect, we're happy to hear that you fondly remember some aspects of your Valentine's Day weekend. We're glad your daughter enjoyed her bath and that our team handled your concerns in a professional manner. Your thoughts will be kept in mind as we continue to improve, and we hope that the next time you're in town, you'll come and see us again.
It was a nice clean place to stay. It was alos comfortable and quiet.
Thank you for your 4-STAR review of our hotel. We appreciate the business. We hope to see you back soon.
Thank you for your 4-STAR review of our hotel. We appreciate the business & look forward to seeing you back soon.
Dear Ken, We appreciate your review. We are working on improving our customers stays at this time. Sincerely, Angela Richwine Front Desk