Jake's3.5 out of 5.0
Recent guest reviews
I have been a customer of Jakes Hotel for over 20 years. Jakes over the years it has continued to hold a very special place in my heart. I always recommend this hotel to friends, family and co workers. However, my most recent stay has shaken my trust in the property and I am writing this review so others can be aware of mediocre customer care offered to dissatisfied customers at Jakes We were a group of 6 and stayed at Treasure Cot for the dates July 24 to 31, 2017. When our reservation was made, we made a special request to have the room with the twin beds placed together to accommodate a couple. Upon check in this was not done and my first nights rest was disrupted after a very long day of travel and airline delays. Additionally, the bed was covered in dirt and lizard poop, suggesting that the sheets had not been changed for some time. The next morning we met with an employee who informed us he was employed as care taker and would be taking care of us during our visit as well as assisting our maid with cleaning chores. We asked to meet with our housekeeper / cook and were informed she was ill and would not be coming in to work. For a side note, it must be understood that we booked the treasure cottage to take advantage of having local food cooked for us daily. He however was able to put both beds together and change the linens in the third bedroom. On Wednesday morning we met another person acting in the role of housekeeper, but whom was sent from Sea dragon property. Again when we asked about meals we were informed that our cook was still ill. At this point we asked to speak with someone and met with the Villa Manager. I voiced my disappointment with her and explained that when we booked, we chose treasure cot to take advantage of having someone cook us local meals. Additionally we spoke at length with her with regards to the condition in which the house was found upon check in and the fact that certain services had been lacking since our check in. I also showed her the condition of the kitchen and the general disrepair of cabinets, the dirty condition of the common areas and the kitchen especially the microwave. Room wash cloths were not refreshed daily, floor mats were simply being turned over while dirty and general daily upkeep was lacking. She addressed some of the concerns and immediately made arrangements for us to have breakfast the next morning. On Thursday we were finally able to meet the housekeeper for the treasure cot property who cooked us a delicious breakfast and did general cleaning. On Thursday I spoke at length with her about needing towels, floor mats and linens refreshed, and left for a day trip to the Pelican Bar. When we returned we noted that nothing was done. On Friday morning we again spoke to the housekeeper, who informed us that the caretaker for Treasure Cot had been sick the previous day and as a result she was unable to get fresh towels, linens etc because he was the person who had access to the supplies. Additionally she mentioned that the washing machine for Treasure Cot was broken and ultimately she was crippled in her ability to honor my requests. Again I summoned for the Villa Manager and spoke with her at length about the ongoing issues. I pointed out that my bed linens had not been changed and she retorted they had been changed on Tuesday. It was in fact Friday. We ate breakfast again and set out for another day trip to Ys Falls. Upon our return, while the beds had been made, etc the trash was not removed from the kitchen.It was left open and fruit flies were everywhere. Additionally it was noted that the bed linens in the third bedroom remained unchanged. I walked over to the main property and spoke with the general manager and had a long conversation in which we detailed our ongoing experiences and dissatisfaction. He sent someone over who removed the trash from the kitchen, but never replaced the liner. Saturday morning the general manager arrived with the villa manager and asked if he could walk through the property with myself, and the staff to give a better understanding of the short comings and show him exactly what was wrong. Yet again I went through and brought to their attention the issues we had been having.At this point we had already personally cleaned the kitchen and the cabinets. So we were unable to show the original condition to the general manager. But still in the end nothing was truly done to improve our experience and the staff overall used zero service recovery gestures to appease us. Overall in addition to the above mentioned issues, it can also be noted that ; 1.We had our first meal prepared on day 4 of our stay. Also, note that the Villa Manager told us we had to request in advance to have a cook available. And a menu provided. This information was never passed on to us, nor was a menu offered for inspection even after the fact. We had booked Treasure 2 months in advance. 2.The fact that the housekeeper changed daily until Thursday, meant no one was aware of what had been done and therefore simply neglected to carry out certain daily tasks. For example changing linens. 3.The kitchen cabinets and cupboard had to be cleaned by us. 4.Our vacation felt like a job in itself with regards to daily coordinating with staff who seemed untrained to carry out tasks. Repeated daily requests had to be made to ensure basic amenities were refreshed etc. 5.Beach towels were not changed until Saturday( after a verbal request) 6.Coffee was replenished only twice during our stay. We spent a total of 7 nights 7.The microwave was dirty and had to cleaned prior to use 8.WiFi service was sub par and depending on time of day, no one could be reached to rectify. We went over 24 hours without service at times 9.Wash cloths were ripped and towels had the fabric eaten away. 10.Pots and pans in the kitchen were in poor condition 11.Kitchen sponge and towels were old and dirty (luckily I had brought my own) 12.There is an abundant of cockroaches and nymph especially at night 13.Walls were covered in Lizard poop and cobwebs, suggesting a general lack of deep cleaning. 14.Bed linens especially pillow cases in master and queen room are permanently stained yellow. 15.Sofa and chairs covers are stained with dirt and need deep cleaning. 16.Hammock cover is extremely dirty. 17.Window sills and Closets were dirty 18. Refrigerator worked poorly, items never got cold 19. The drain to the queen bedroom was blocked because it was never cleaned. 20. While the floors were swept daily, the floors were not mopped until Sunday morning To date even after communicating directly with various persons from the management team, nothing was truly done to rectify the situation and we all felt extremely disappointed in the hotel and felt the management had not delivered on the advertised experience. Our expectations had not been met. At a minimum the resort should have offered a discount to us for the services that they failed to deliver, and especially for the unavailability of our cook until the 4th day of our stay. At $395 per night, we know the Treasure Cot is below standards. Needless to say myself, and my 5 friends and family memebers have now fallen out of love with Jakes, and will probably never return.
I adore this hotel. It was such a pure experience of Jamaican life, well integrated with the natural surroundings, with a pure sense of commitment to both environment and heritage. The food was excellent, the service exemplary, and even though the weather was not the best, our stay was amazing. I loved that they only turned on the hot water when it rained! I know that might sound strange in a review, but the hotel is designed to provide an authentic experience and it certainly does!
Spent a few days on our honeymoon on the South Coast and chose Jakes of course! Bumped into Jason (the owner) on arrival along with former world Heavyweight champion Lennox Lewis - nice surprise start to the vacation! As ever (I have stayed here before) Jakes offers unsurpassed rustic charm. We stayed at Octopus 3 - right by the sea and you can lie in bed listening to the waves crashing onto the rocks. Magical! Oh and the old victorian bath/shower outside was delightfully charming. Make sure you eat at Jack Sprats restaurant next door and try the curried conch - its the best! We indulged in a Thai massage at the Spa too which was delightfully invigorating. Nestled side-by-side with the local community, Jakes continues to be a destination with a difference - far away from the loud all-inclusives on the North coat, it is truly one of Jamaica's very magical spots!
We stayed at Jakes Hotel from 25/07/17 – 26/07/17 and had quite a few issues with our room. 1. Hotel was unable to find our booking 2. Biting ants and lizard droppings on our bed 3. Fridge not working 4. Shower drainage slightly blocked 5. Girlfriend got scratched by rusted rivets lifting off the bathroom door On arriving at Jakes Hotel the receptionist was unable to find our reservation which resulted in quite a long wait. We had to email the reservation emails which we had from TripAdvisor to the receptionist so that she could find out what happened to our booking which was booked early this year. We was then given a hotel room which was upgraded so thought everything would be ok. On entering our room everything seemed fine until we noticed lizard droppings and biting ants on our bed. We reported this to the receptionist who sent the cleaner up to the room to check. At this point it would have been better to give us another room which wasn’t done. On returning to our room that evening we found that the room had been cleaned and the lizard droppings and ants had disappeared, but as known with ants if you don’t find the nest they most likely to return which we found out and was waken up in the morning with ants crawling over our pillows and face. We have video evidence of the ants and lizard droppings as this should have been resolved the night before. We had breakfast the following morning at Jakes hotel only to find that when my girlfriend's breakfast was served it was cold so had to send it back to get it heated up.
I NEVER write reviews. As I was on the plane coming home, I realized that this place deserves all the praise! My husband and I booked Jakes for our 6th anniversary, first trip in 6 years without our daughter. Were are not the "all-inclusive" type, and were looking for relaxation, beauty, nature and good food. Jakes is the place! From the moment we arrived, met the owner, Jason, everything was wonderful. The property looks like a fairyland, the staff (Christopher, Adrien, Kerry, Janet, Richard, Daron, Damien) were all super friendly and helpful. One of the best things to do is take a boat ride out to the Pelican Bar and I highly recommend Captain Joseph's boat tours. After that, have a sunset dinner at Eggy's beach front restaurant (best lobster curry in the WORLD) He is the man and can tell you everything you need to know about the rich history of St. Elizabeth. This place is off the beaten path, charming, and one-of-a-kind. If this is what you are looking for, please go experience Jakes!
We booked Jack Sprats Cottage on the bluff at Jakes Treasure beach resort. It was clean and comfortable and private and reasonably priced. We went in June straight after our wedding. Were picked up from the airport by Richard and took the 2.5 hour journey up to St.Elizabeth. We enjoyed Richards company and even joined him for a beer at his local watering hole. On site we found a fabulous restaurant, spa and sea water pool. We bumped in to the original owner and designer Sally Henzal and met her son and current operator too. What a delightful family! Sally has sewn magic into every aspect of the property.. From a humble start the resort is now boasting the best of both worlds. A touch of real Jamaica with the convenience and security of a established resort. I can't imagine anything worse than being stuck in an all inclusive hotel, scared to leave the grounds. This is paradise, service is impeccable, cleanliness, training, friendliness. Adrian at the front desk is kind and amiable, Trudy Ann and Christopher took great care of us offering us cold lavender towels and pool side drinks service. Be sure to try the Mosquito Bite! Jamaica in a glass!! The spa was delightful and the massage was one of the best I have ever had. The space is beautiful and boasts a rooftop yoga studio where the Rasta Wellness centre hosts a great morning flow. The food is local and delicious and fresh, the private dining options are stunning. Nothing was left out. We would go again in a heart beat and bring even the tiniest of our clan with us. Cant recommend enough. Highly appreciated. Paradise - the time of our lives.
This is our 4th time at Jakes in Treasure Beach, St. Elizabeth, Jamaica. We stayed in Seapuss 3 this time around which is directly in front of the ocean. Imagine the view and the ocean sound all day long. We absolutely loved it. Each time we have gone to Jakes we have picked either an ocean front or ocean view room/villa all of which are very private. You cant loose with either. Although we havent stayed at any of the garden residences at Jakes they too seem to be quite inviting because of the lush foliage and tropical plants. In any event, Jakes is not your typical ocean front hotel. It alludes to much more. If you really really want to relax by the sea, we would recommend Jakes every time.
Fantastic hotel, very friendly staff, wonderful location absolutely recommended, the food was delicious fresh and every day new surprises. The Jakes restaurant is also highly recommended. Jakes is surrounded by beautiful nature.
If you want more than sun sea and sand ... Calabash Villa and Jakes are the places to visit. First of all the staff on the south coast cannot be beaten anywhere in the world ... most friendly and helpful persons you will ever meet. The villa is simply incredible ... on the beach ... its own pool ... completed to a very high standard and the cooking there by the team is simply incredible What distinguishes this vacation above all others in Jamaica is the "trip to Pelican Bar ...Black River" carried out by Captain Dennis and his team. It is an unforgetable experience. A vacation here has it all .. perfect memories ... getting a sense of what a community holiday is like and a calmness that you feel like you can get no where else
This is a one-off hotel - difficult to fully describe its individuality. Staff are attentive and friendly and there is an easy charm about the place. Great breakfasts by the pool overlooking the ocean. Minor gripes - there are various taxes added on to most prices and it's a relatively expensive place already but then you get what you pay for. Evening meals are not as good as the breakfasts in my view - we had better evening food elsewhere locally (in fact Jack Spratts - next door under same ownership is better value). Also you are required to sign an outrageous disclaimer document on arrival which purports to absolve the management of responsibly for any negligence. In the UK this would have no validity but in Jamaica - who knows? However don't be put off - this is a truly unique hotel in a lovely unspoilt and relatively undeveloped part of Jamaica.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Within a short walk of Calabash Bay, Jake's is within 2 miles (3 km) of Billy Bay Beach. This 49-room, 3.5-star resort has a full-service spa along with an outdoor pool and free in-room WiFi. YS Falls is 25.6 mi (41.2 km) from the resort, which is on the beach.
Enjoy dining at Jakes Country Cuisine, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception. Start each morning with cooked-to-order breakfast, available for a fee from 7:30 AM to 11 AM.
All 49 rooms provide balconies or patios, iPod docks, and refrigerators. Guests can expect to find free WiFi. Bathrooms offer rainfall showers, free toiletries, and bathrobes. Other amenities include coffee makers, free bottled water, and ceiling fans.
Guests staying at Jake's enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available on request) for USD start at 135 per vehicle one way. Front-desk staff can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach resort include an arcade/game room, a library, and free newspapers.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 694 reviews