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Recent guest reviews

Loved the various dining and entertainment options available. Service was great.

The staff was really helpful and nice. I would stay here again.

I absolutely love the property. The stay the clean room the service I mean I have no complaints at all I will highly recommend anyone to stay here. I will be there again next year.

Great people with alot of help

The staff are much nicer than most of the other resorts. Buffet was always cold. Entertainment is very boring.

It’s great for family. The adult side really didn’t give the adult resort feel. It closed down most nights around 10, including the pool. That’s my only complaint… all the fun and events seemed to be going on on the family side all night long until 2 am… but the adult side had singers that you could sit and listen to, paint and sip, but that’s all we ran into and we were in the room right over the lobby so I’d be surprised if we missed something. I would bring my kids back but my husband and I was looking for something more romantic/intimate that went with the name “adult resort” .. more mature or couple oriented games and events. The food was amazing… soo many bugs in the outdoor restaurants. Jamaican Roots was soo delicious I just wish they had an indoor/inside section… that homemade ginger beer was sooo good but the bugs kept falling in it and after awhile I just decided to drink it anyway lol gross, I know but I love ginger and it was sooo good. My husband, on the other hand, passed me his drink. The oxtail meal was good but not many oxtails.. I should’ve ordered two plates I’m happy with my visit there! I would’ve loved a spa day but it was $$$ …. $80 pedicure $200 massage after I spent $5k for an all-inclusive resort for 4 days .. uhhmm no I’ll pass. Choicez Buffet was great. Nadesha makes great raw smoothies.. Union Jacks amazing, Jevaughn and Chantel B made my nights at the bar fun there! There needs be more for the early birds

Great spot to visit and relax, but still need improvement for stuff to be more professional and more pay attention to the guests. Because on some spots they totally don’t care about guests requests.

This resort was absolutely peaceful and the decor was stunning. I enjoyed the food, the entertainment, and the service. All of the action happens on the Ziva side and I heard lots of Ziva customers say they enjoyed the Zilara (since there aren't any bracelets or anything to distinguish the customers). I will return to this resort in the very near future.

Very friendly staff excellent beaches

My wife and I visited the Zilara for a quick honeymoon getaway after our wedding and we were extremely happy with all aspects of our stay. The staff was friendly, courteous and helpful. The rooms and dining facilities were clean. Food was overall very good. Drinks at the beach/pool were plentiful and the servers didn't seem to be pushy about receiving tips (which was nice). It didn't seem to be difficult to find chairs by the pool or beach either, though there were some of those inconsiderate people who'd drop towels on prime spots early in the morning and barely spending 30 minutes there. We were tempted to just take off their towels and if anyone questioned it, just tell them that the staff noticed nobody was there for an unreasonable long period of time. (Who'd argue with that if they know they're in the wrong!) If I had to pick any somewhat negative about the Zilara/Ziva, it would be that there was very little to do in the evenings, and virtually zero as far as "nightlife" is concerned. That's not a bad thing though--this isn't the Riu or one of the other party-centric resorts. If you're looking for quiet drinks with someone special then the Zilara/Ziva are perfect to stay at. If you're going with a large group and are able to bring some fun to your nights yourself then that's ok too. Granted, my stay was primarily mid-week but we did expect there to be more to do on Thursday and especially Friday. It was an absolute ghost town on Friday night! Again though, this didn't

Z

Property and grounds are in great shape. Service was impeccable. Rooms and amenities were great. Would definitely come back again and recommend. Didn’t like that The adults only has to share restaurants with the family side.

We had a great time. Food was above average but we ate at the Sugar Mill restaurant across the street which was excellent. Staff was great. Pools are not heated which I'm December was a little rough but beach was great and the water was beautiful. Overall great time and would definitely visit again.

The property itself is beautiful and well kept. The food was overall very good. We were met with many issues at the resort, especially with our butler service, and our room fell short of some of the amenities that we were supposed to receive. The room service was incredibly slow, the beds were terribly uncomfortable, the restaurants were not easy to get reservations in (and that's with butler service), we basically had to beg to get our liquor restocked everyday. Our room had quite a few issues that I documented with pictures, and our power would short out at least once a day, the worst is when we'd be in the shower. I will be contacting The Hyatt property as well because for the amount of money we paid, especially for butler service, we were incredibly disappointed. We do not plan to come back and we would specifically not recommend the butler service to anyone else.

Everything was great accept the food. The good should have been better seeing how it is a 5 star resort.

Overall, the property is great. Most of the dining options is on the family side of the resort, so if you’re staying on the adults only side, you’ll be dining in restaurants full of kids in many cases. The rooms are nice but are in need of updating. The hallways need updating as well. Mini bars in the room are subpar. Three bags of chips and a small bottle of vodka and rum. It’s pretty awful. The staff is great for the most part, but not consistently great. I had the best massage of my life at the spa. I wouldn’t go back again, but glad I went.

Beautiful getaway weekend! The resort cleanliness and friendly staff is amazing. Nice selection of dining and entertainment. Will absolutely book again.

Rose Hall Road Montego Bay Saint James

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Hyatt Zilara Rose Hall - Adults Only - All Inclusive places you next to Jamaica Beaches and within a 10-minute walk of Three Palms Ocean Course. This 234-room, 5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.


Dining

This property is home to 9 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

Guests can expect to find free WiFi and 47-inch flat-screen TVs with satellite channels and DVD players. Pillowtop beds with premium bedding and pillow menus ensure a restful night, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Furnished balconies or patios, iPod docks, and refrigerators are also available. Housekeeping is available on request.


Property features

Hyatt Zilara Rose Hall - Adults Only - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. There's free valet parking if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this adults-only property include a nightclub, a gym, and 2 spa tubs.

Room options

One Bedroom Swim Up Suite

1 King Bed | Sleeps 3

Resort View Double

2 Double Beds | Sleeps 4

Resort View King

1 King Bed | Sleeps 3

King

1 King Bed | Sleeps 3

Guest reviews for Hyatt Zilara Rose Hall - Adults Only - All Inclusive

Everyone (12) Couples (20) Family (13)
5
Everyone

Loved the various dining and entertainment options available. Service was great.

By on Dec 6, 2023

Review comment responded on Jan 16, 2024

Dear John,We are very happy to know that you enjoyed all aspects of your stay with us. Thank you again for choosing us as your host resort and we are looking forward to ensuring another memorable experience with you in the future.Warm regardsSherry-kay

5
Everyone

The staff was really helpful and nice. I would stay here again.

By on Oct 22, 2023

Review comment responded on Oct 27, 2023

Dear Tinesha,Thank you for your recent stay with us.We truly appreciate you taking the time out to leave your review.We hope to host you again in the near future.Kind Regards,Shawnalee Baker

5
Everyone

I absolutely love the property. The stay the clean room the service I mean I have no complaints at all I will highly recommend anyone to stay here. I will be there again next year.

By on Oct 21, 2023

Review comment responded on Oct 27, 2023

Dear Latasha,Thank you for your recent stay with us. We are happy to hear you had a memorable time.We truly appreciate you taking the time out to leave your review.We hope to host you again in the near future.Kind Regards,Shawnalee Baker

5
Friends

Great people with alot of help

By on Oct 16, 2023

Review comment responded on Oct 21, 2023

Good day, Ms.Danny, It was a pleasure hosting you at our tropical resort and we look forward to your next arrival. We appreciate the time taken to send your review. Warm regards,

4
Family

The staff are much nicer than most of the other resorts. Buffet was always cold. Entertainment is very boring.

By on Sep 7, 2023

Review comment responded on Sep 20, 2023

Good day, Selamawit , Thank you for taking the time out to send your feedback. We appreciate being your ideal vacation destination choice and hope that your stay was memorable. Looking forward to your next visit.

4
Partner Couples

It’s great for family. The adult side really didn’t give the adult resort feel. It closed down most nights around 10, including the pool. That’s my only complaint… all the fun and events seemed to be going on on the family side all night long until 2 am… but the adult side had singers that you could sit and listen to, paint and sip, but that’s all we ran into and we were in the room right over the lobby so I’d be surprised if we missed something. I would bring my kids back but my husband and I was looking for something more romantic/intimate that went with the name “adult resort” .. more mature or couple oriented games and events. The food was amazing… soo many bugs in the outdoor restaurants. Jamaican Roots was soo delicious I just wish they had an indoor/inside section… that homemade ginger beer was sooo good but the bugs kept falling in it and after awhile I just decided to drink it anyway lol gross, I know but I love ginger and it was sooo good. My husband, on the other hand, passed me his drink. The oxtail meal was good but not many oxtails.. I should’ve ordered two plates I’m happy with my visit there! I would’ve loved a spa day but it was $$$ …. $80 pedicure $200 massage after I spent $5k for an all-inclusive resort for 4 days .. uhhmm no I’ll pass. Choicez Buffet was great. Nadesha makes great raw smoothies.. Union Jacks amazing, Jevaughn and Chantel B made my nights at the bar fun there! There needs be more for the early birds

By on Aug 22, 2023

Review comment responded on Aug 29, 2023

Good day, Aprille, Thank you for taking the time out to send us your review and for making the Hyatt Ziva and Zilara Rose Hall your ideal vacation choice. We are delighted that you enjoyed your stay with us and will also review your suggestions and inputs on how to make our resort even more memorable. We look forward to your next visit with us.

4
Partner Couples

Great spot to visit and relax, but still need improvement for stuff to be more professional and more pay attention to the guests. Because on some spots they totally don’t care about guests requests.

By on Jul 5, 2023

Review comment responded on Jul 10, 2023

Dear Ms. MytulynskaThank you for your lovely feedback. We appreciate the time spent to let us know how fabulous and smooth your vacation was. Stay safe and see you soon. Best regards

5
Family

This resort was absolutely peaceful and the decor was stunning. I enjoyed the food, the entertainment, and the service. All of the action happens on the Ziva side and I heard lots of Ziva customers say they enjoyed the Zilara (since there aren't any bracelets or anything to distinguish the customers). I will return to this resort in the very near future.

By on Jun 20, 2023

Review comment responded on Jun 21, 2023

Good day, Dana, Fantastic!! Thank you for making the Hyatt Ziva and Zilara Rose Hall your ideal vacation destination. We are so happy your stay with us was memorable and we look forward to your next visit.

5
Partner Couples

Very friendly staff excellent beaches

By on May 21, 2023

Review comment responded on May 21, 2023

Dear Christopher,Thank you for your recent stay with us and thank you for taking the time out to leave a kind review. We hope to host you again in the near future.Kind regards,Yollanda FrameConcierge Agent

1
Everyone

By on May 10, 2023

Review comment responded on Jun 7, 2023

Dear Ms Gillispe,We are grateful for the time taken to provide us with your constructive feedback and humbly apologize that we did not fulfill your expectations. It is of paramount importance to us that our guests enjoy an outstanding experience and we regret that this aim was not accomplished on your visit. We regret not learning of your concerns sooner so that we could have salvaged some of your experience and hope that you will accept our heartfelt apology. We also trust that your future travels with the brand will be more enjoyable. Thank you again for choosing us Warm Regards,Shanique SibbliesAt Your Request Supervisor

Hyatt Zilara Rose Hall - Adults Only - All Inclusive

Rose Hall Road, Montego Bay, Saint James
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