This resort was very nice and staff was very friendly. We were a little disappointed in the fact that the pool on the family side was larger than the adults only side. During our stay the adults only pool was was so full we went over to the other side.
They had staff everywhere to assist your needs, take pictures of you or just simply to tell you have a great day! The place was amazing, beautiful and most importantly clean. The food was great as well and I’m a very picky eater. Wide variety but my favorite was the jerk hut!
Food was excellent. Lots of choices for restaurants and activities.
This was our second visit. We returned because the staff and food were great. We will return again.
Nice facility with very friendly staff. Food was great.
This hotel is great and I love the amenities offered especially with the non motorized water activities... having said that, the staff assigned to work at the water activities hut are not the best. I don’t feel like they like being there. Other hotel staffers were great especially wait staff and housekeeping!
The staff was extremely friendly and attentive to your every need. Property was beautiful and very well maintained. There are activities planned throughout the day, but if you just want to relax you can lay on the beach. I loved the water sports activities. Oh and did I mention you will never get thirsty or hungry.
Great place, great culture. All around very nice. Some areas for improvement: -The Italian restaurant food was nowhere near great. it could use a overhaul or new chef. -No smoking on balconies? Makes no sense. -Drinks take way too long to get by the pool bar. You guys really needs to add more staff behind the counter.
The property grounds were well kept. I loved the fact that you didn’t have to make reservations for dinner. The staff was very friendly and accommodating. The room and linens were very clean. I would definitely go back.
What I didn't understand is why is it that this adult only property had all the BEST facilities over at the family property? The rooms that are advertised on Orbitz was not the type of room we received and to move we had to pay extra. There are no vents in the bathroom and the shower and sinks were backed up we had to call maintenance. The tv broke down and we were told that maintenance will check on it, we had to call again as we were told that no other guests reported issues with tv (the guests next door us did) and it was not fixed until mid-morning day and no follow-up the night before. We called for help to bring our bags down on check-out and were told we have to wait 20mins. When we objected we were told, 'well it could take 5, 10, 15 or 20 minutes, maybe longer'. We decided to bring our bags down after waiting a bit and we met the bellhop out the door. For the money that we spent we are very disappointed with the treatment. Won't be going back.
If you are trying to decide on wether to book this resort read on. My husband and I were here from 9/2/19-9/7/19. This was the BEST resort I have ever stayed at hands down!! My husband and I have been to a lot of resorts but none of them have been able to check all of our boxes like this resort. The property is Beautiful!! You will not be disappointed! I promise! The staff is outstanding! You will not find better hospitality than what we have found here. They go above and beyond and it’s not fake. They genuinely want you to enjoy their country and your vacation.The beach & water is gorgeous! The food was excellent at every restaurant that we tried which is crazy because usually this is where resorts normally fall short. Our rooms and the grounds of the hotel were very clean and I am an obsessed with cleanliness and I had not ONE complaint! Housekeeping was amazing and they had very pleasant personalities which has not been my experience with housekeeping. Huge rooms!!Lastly, the entertainment was Excellent!! We stayed on the adult side of the resort. Exceptional live music on both the adults side and the family side of the resort. You have access to both sides of the resort for dinner and entertainment. It is close to the airport. Tip: use the hotel’s transportation. You will have a phenomenal vacation here!! I have been to Negril as well but I am now in love with Montego Bay!!
It was average nothing really to brag about. The property was clean. Food was ok.
Wonderful stay excellent customer service , needs more night entertainment overall wonderful stay will definitely come back
If you’re looking for a place to relax and enjoy free activities then this is the place for you. The breakfast, lunch and dinner was amazing. The staff were so amazing that I just had to tip them bc they worked so hard to make sure things were done before you even had to ask. Book this property NOW..!!!!!!!!! 😊
I loved it all.. it was super clean and modern. Staff super friendly! Beautiful resort! Ocean view rooms are magical. Top property and will comeback!
Hyatt Zilara Rose Hall Adults Only – All Inclusive places you within a leisurely stroll of Montego Bay Convention Centre and Three Palms Ocean Course. This 234-room, 5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.
There are multiple options for onsite dining with 9 restaurants, including Petit Pariz - Zilara Excl, which specializes in French cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
All 234 individually decorated rooms provide furnished balconies or patios, iPod docks, and refrigerators. 47-inch flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Minibars, coffee makers, and free bottled water are other standard amenities.
Hyatt Zilara Rose Hall Adults Only – All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. There's free valet parking if you drive. The front desk is staffed 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this adults-only property include a nightclub, a fitness center, and 2 spa tubs.
This resort was very nice and staff was very friendly. We were a little disappointed in the fact that the pool on the family side was larger than the adults only side. During our stay the adults only pool was was so full we went over to the other side.
They had staff everywhere to assist your needs, take pictures of you or just simply to tell you have a great day! The place was amazing, beautiful and most importantly clean. The food was great as well and I’m a very picky eater. Wide variety but my favorite was the jerk hut!
Dear valued guest, Thank you for your pleasant review. We are pleased to know that our associates made a lasting impact on your vacation experience and that you enjoyed the cleanliness of the resort.
Food was excellent. Lots of choices for restaurants and activities.
Dear valued guest, Thank you for your kind review. We are happy that you enjoyed the food and many restaurants on property. Thank you for choosing to stay with us at Hyatt Zilara Rose Hall.
This was our second visit. We returned because the staff and food were great. We will return again.
Dear valued guest, It is truly a pleasure to hear that you have enjoyed your vacation stay the second time around. We would be honored to host you for another trip. Thank you for making it Hyatt Zilara Rose Hall.
Dear valued guest, Thank you for your review! Thanks for staying with us.
Dear valued guest, Thank you for staying with us! We appreciate your feedback
Nice facility with very friendly staff. Food was great.
Dear valued guest, Thanks for the positive feedback! Thanks for making it Hyatt Zilara Rose Hall.
This hotel is great and I love the amenities offered especially with the non motorized water activities... having said that, the staff assigned to work at the water activities hut are not the best. I don’t feel like they like being there. Other hotel staffers were great especially wait staff and housekeeping!
Dear BG, Thank you for sharing your feedback with us. We are happy to know that you enjoyed all the amenities we had to offer at our resort. Thank you for making it Hyatt Zilara Rose Hall. It was our pleasure hosting you.
Dear Valued Guest, Thank you for choosing to stay with us. It was our sincerest pleasure hosting you. We also thank you for your kind review.
The staff was extremely friendly and attentive to your every need. Property was beautiful and very well maintained. There are activities planned throughout the day, but if you just want to relax you can lay on the beach. I loved the water sports activities. Oh and did I mention you will never get thirsty or hungry.
Dear guest, We are thrilled by your kind review. We thank you for your compliments on our property, staff and the amenities we offer. It was truly our pleasure providing you our Service from the Heart.
Dear valued guest, Thank you for taking the time to share your review with us. We appreciate your feedback and want to thank you for staying with us at Hyatt Zilara Rose Hall.