Skip to main content
Beginning of main content

Recent guest reviews

So I could go on about my first all inclusive trip. Not quite wowed by this place. It’s staff and I will mention names. X at the pool.. good guy, goes out of his way to help you along with Toni and her sister. Daniel on the pool deck kept it going. Be ready to hear the same music over and over again at the adult pool. No snacks or liquor in your room. Bring your walking shoes for the buffet, Italian, fusion… some employees there do not belong in the hospitality business whatsoever. Watch that bill at checkout!! Transportation is so not free. Any rides to the “strip” are $100 bucks for 5 miles. Margaritaville is a completely run down. Holes in the stairs building rotting right under you. Don’t go to the casino. My wife crushed her finger in one of there janky doors. Great trip. Just don’t. My personal opinion. I do travel often. Not for me. I expected much more for what we spent. Get a regular room.

My family and I really enjoyed the energy and kindness of the staff members which made our stay so wonderful. Danilo, Elvis, Ardian, Dwayne and Sashane were stand outs during our visit at the Hyatt Zilara but everyone we encountered was amazing!!!

Staff was very gracious and glad to have you there. Everything was great. Pool was well kept as well as rooms. The Spa and to rent a Cabana is over priced, but the services at the spa were very good. They could book more with a more reasonable price. Was $400 for a couples message.

This property was one of the best hotel we stayed at in Jamaica. The people that serve you, to the people that clean the room was awesome. Please when you go there tip the people that serve you, you don't have to, they are not even looking for one, but these are very nice people that makes you feel welcome just because they really appreciate your company. There is two side to this hotel Ziva and Zilara, we stad at the Zilara side adult only, but once in a while we walk over to Ziva side, which we had the opportunity to meet a wonderful person that was serving us by the name of Shawna K at the Fusion Restaurant, who is so passionate about what she does. Me and my wife will be back soon. Thank you all for your great service. By for now Zilara family.

It was nice

Nera server Kimberly supervisor Chelsea hostess chefs vanessa., Antonia Chevelle and Shantal was excellent with their customer service ever day I d went for 4 days I will definitely return you guys are awesome Jamaica Roots

Swim up pool was great

Excellent place

cleanest

Great property!

The property itself is absolutely beautiful. We loved our suite with the swim up pool, although there's a lot of dead space in the room itself. This resort could begin at a 4.5 stars but would quickly decrease once interacting with some of the rude staff, eating the food, while using wooden utensils and the not giving out straws with beverages. Not even paper straws. How can we properly cut through meat with a wooden "knife"? Seems as though they cut way too many corners for what they charge for this beautiful resort. I believe everything should match the prices they are charging. The food served from the 24/hour suite services was subpar. Not at all what we expected. For example, a Grilled Cheese served with 1 slice of cheese, not toasted, not even warm, was insulting. The food didn't match the pictures online at all. Some staff was just rude. We had to beg for a decent portion of food in certain areas of the resort. They served us kid size portions. Its uncomfortable to have to ask for more at an all inclusive resort, especially when the staff isn't friendly to begin with. One of the Jerk Food stations near the Ziva called Jerk Rootz was very kind & pleasant. Last but not least, for an ALL IN INCLUSIVE RESORT, we assumed alcohol would be accessible in our suite, however, it was not. Not 1 bottle of anything.The only way one could get an alcoholic beverage was at the bar outside which of course closed at a certain time. Disappointing for this all inclusive adult only resort

It may have been because of Covid restrictions, or because it was off season for them. However, this was the first all inclusive my wife and I have ever been to. They said they had 9 restaurants but they only had 4 open each dinner. One of which was the buffet. Only 2 open for breakfast one of which was the buffet. Lunch they did have at least 2 open and a few quick food stands around the pools. If you did not make reservations for dinner at one of the 3 , not buffet early in the morning then you would be stuck eating the buffet again. Reservations filled quickly. Also, I was expecting a few more snacks in the rooms. We arrived and had 1 every small bag of Doritos, no coffee maker, no cups. They did bring us a coffee maker and some cups after I called and requested. The mini bar had 2 red strip beers, 2 Diet Coke, 2 sprites, and 2 bottles of water. No other alcohol, and they would only replenish the mini bar if you requested it through the front desk. The did have an evening show every day that was posted on your in room tv. Other than that, entertainment was never posted it would just pop up somewhere. They had a QR scan at the lobby that they said would tell you what restaurants would be open each day. However, we were there 5 days and the QR reader was always incorrect. So if you really want to know where to eat you need to ask each day. Do not think that because it is on your room tv or on the QR reader a restaurant is open.

Beautiful property and beach. Food was better than expected. The staff was very nice and kept us entertained. Would def go back.

The food was really not great, it was hard to find amything edible from room service, my upgraded beachview suite was in disrepair, the pool water was unclean, the ladies from the spa were borderline harrassing about getting you to book an over priced treatment. I was able to relax and rest in the sun so the trip served its purpose but I will never come back here. I think some of this can be attributed to covid but not most. Either way, I'm waiting until my favorite resorts are open and running again before I make this journey.

Rose Hall Road Montego Bay Saint James

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Hyatt Zilara Rose Hall - Adults Only - All Inclusive places you next to Half Moon Golf Course and within a 10-minute walk of Three Palms Ocean Course. This 234-room, 5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.


Dining

This property is home to 9 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

Guests can expect to find free WiFi and 47-inch flat-screen TVs with satellite channels and DVD players. Pillowtop beds with premium bedding and pillow menus ensure a restful night, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Furnished balconies or patios, iPod docks, and refrigerators are also available.


Property features

Hyatt Zilara Rose Hall - Adults Only - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. There's free valet parking if you drive. The front desk is staffed 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this adults-only property include a nightclub, a gym, and 2 spa tubs.

Room options

One Bedroom Swim Up Suite

1 King Bed | Sleeps 3

Resort View Double

2 Double Beds | Sleeps 4

Resort View King

1 King Bed | Sleeps 3

King

1 King Bed | Sleeps 3

Guest reviews for Hyatt Zilara Rose Hall - Adults Only - All Inclusive

Everyone (32) Couples (35) Family (22)
4
Partner Couples

By on Sep 18, 2022

Review comment responded on Sep 18, 2022

Dear Mr. WilliamThank you for your lovely feedback. We appreciate the time spent to let us know how fabulous and smooth your vacation was. Stay safe and see you soon. Best regards

4
Family

So I could go on about my first all inclusive trip. Not quite wowed by this place. It’s staff and I will mention names. X at the pool.. good guy, goes out of his way to help you along with Toni and her sister. Daniel on the pool deck kept it going. Be ready to hear the same music over and over again at the adult pool. No snacks or liquor in your room. Bring your walking shoes for the buffet, Italian, fusion… some employees there do not belong in the hospitality business whatsoever. Watch that bill at checkout!! Transportation is so not free. Any rides to the “strip” are $100 bucks for 5 miles. Margaritaville is a completely run down. Holes in the stairs building rotting right under you. Don’t go to the casino. My wife crushed her finger in one of there janky doors. Great trip. Just don’t. My personal opinion. I do travel often. Not for me. I expected much more for what we spent. Get a regular room.

By on Sep 13, 2022

Review comment responded on Sep 13, 2022

Dear Mr.James,Thank you for your lovely feedback. We appreciate the time spent to let us know how fabulous and smooth your vacation was. Stay safe and see you soon. Best regards

5
Family Friends

My family and I really enjoyed the energy and kindness of the staff members which made our stay so wonderful. Danilo, Elvis, Ardian, Dwayne and Sashane were stand outs during our visit at the Hyatt Zilara but everyone we encountered was amazing!!!

By on Aug 2, 2022

Review comment responded on Aug 8, 2022

Hello Lesley, Thank you for your recent stay at the Hyatt Zilara Rose Hall Jamaica. We appreciate you taking the time to share your feedback. We are truly delighted to hear that you had an enjoyable experience. We hope to get the opportunity to host you again in the near future. Service from the heart Francene Forrester

5
Partner Couples

Staff was very gracious and glad to have you there. Everything was great. Pool was well kept as well as rooms. The Spa and to rent a Cabana is over priced, but the services at the spa were very good. They could book more with a more reasonable price. Was $400 for a couples message.

By on May 23, 2022

Review comment responded on Jun 14, 2022

Dear Ryan Shane, Thank you so much for your outstanding review and above all, for choosing us as your preferred destination. We are elated that you had a phenomenal experience and will be sure to share your feedback with the rest of the team. We have noted your input regarding the prices of the amenities and will re-evaluate where necessary. Thank you again for choosing us as your host resort and looking forward to your future visit with us.

2
Everyone

By on Apr 20, 2022

5
Partner Couples

This property was one of the best hotel we stayed at in Jamaica. The people that serve you, to the people that clean the room was awesome. Please when you go there tip the people that serve you, you don't have to, they are not even looking for one, but these are very nice people that makes you feel welcome just because they really appreciate your company. There is two side to this hotel Ziva and Zilara, we stad at the Zilara side adult only, but once in a while we walk over to Ziva side, which we had the opportunity to meet a wonderful person that was serving us by the name of Shawna K at the Fusion Restaurant, who is so passionate about what she does. Me and my wife will be back soon. Thank you all for your great service. By for now Zilara family.

By on Feb 16, 2022

5
Partner Couples

It was nice

By on Feb 14, 2022

5
Family

Nera server Kimberly supervisor Chelsea hostess chefs vanessa., Antonia Chevelle and Shantal was excellent with their customer service ever day I d went for 4 days I will definitely return you guys are awesome Jamaica Roots

By on Sep 14, 2021

Review comment responded on Sep 21, 2021

Dear Valued Guests, Thank you for allowing us to welcome you at our resort and for your candid feedback. We are thrilled that you enjoyed your visit with us and hope to see you again soon

4
Everyone

Swim up pool was great

By on Aug 9, 2021

Review comment responded on Sep 21, 2021

Dear Valued Guests, Thank you for allowing us to welcome you at our resort and for your candid feedback. We are thrilled that you enjoyed your visit with us and hope to see you again soon

5
Everyone

By on Aug 9, 2021

Hyatt Zilara Rose Hall - Adults Only - All Inclusive

Rose Hall Road, Montego Bay, Saint James
url importing http://www.orbitz.com/Montego-Bay-Hotels-Hyatt-Zilara-Rose-Hall---Adults-Only---All-Inclusive.h8199556-p2.Hotel-Reviews
There was an error importing /Montego-Bay-Hotels-Hyatt-Zilara-Rose-Hall---Adults-Only---All-Inclusive.h8199556-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Montego-Bay-Hotels-Hyatt-Zilara-Rose-Hall---Adults-Only---All-Inclusive.h8199556-p2.Hotel-Reviews

Frequently asked questions