I liked how friendly the staff was.
The staff was limited. We ordered room service and it took 3 hours. They were out of many items on the menu or accompanying sides. The food was mediocre. Burgers tasted rubbery, steaks were cold. We had to call to Get our room cleaned and one day they forgot even after we set up a specific time. There were restaurants displaying as open, but in fact were closed for the day. We will not go back.
The open air hallways were a nice touch. The room and maid service wait time was always lengthy
Everyone at the resorts willingness to make this the best experience for me.
Everything is beautiful except the most valuable part..beaches..a lot of cigarettes and dirty glasses from the rest of the previous night.water needs to be clean as well.a lot of seaweed on a bottom of the beach.we didn’t have much room to swim. This was a big disappointment since we went there specific for the sea and beaches. Everything else was more then pleasing!
The food was marginal with few exceptions. Staff was nice but we felt like we were expected to tip and carry cash where ever we went. Seems like there were things like towels, toilet paper in the pool restroom, and food in the main dining area were stocked in the morning and when they ran out for the day, that was all till the next day. This was our first visit to a Secrets resort, we usually stay at Sandals for an all-inclusive. It was also our first visit to Jamaica. If we go back, we will probably stay at Sandals. As soon as we arrived we were signed up to go to their version of a time share sale. The carrot was a romantic dinner on the beach for free which was actually worth the 2 hours we spent talking to their sales staff.
The property had everything you need. There was no reason to leave the resort. Plenty of chairs at beaches and pools. Plenty of different restaurants, live entertainment.
Loved everything about this resort! Even the pools are breathless-their a must 😀
Overall the property and facilities were really amazing. Staff was fantastic. The only downside to the whole stay was that the food was very poor. Also for room service they insist on coming in the room. There’s a privacy cubby next to the door but waiters get upset when you ask them to use it to deliver the food
The staff was wonderful and service very good. However, no place to eat after 10:00pm except room service which have limited selections. Rooms are stocked with beer no liquor. Only one location carry premium liquor.
I have been here a few times before and this is the worse check in i have had. The staff was not courteous or warm. I was not even offered a drink. I ordered 2 drinks from the bar once checked in and they tasted horrible - cheap and not well made. Definitely not the quality i am useto from secrets. It was raining most of the afternoon and there were no activities/entertainment planned incase of rain. I am disappointed.
Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive places you next to Freeport Peninsula and within a 15-minute walk of Sunset Beach Resort Au Natural Beach. This 350-room, 5-star resort has 2 outdoor pools along with a private beach and a full-service spa.
Free full breakfast is served each morning from 7 AM to 10:30 AM. Relish the international cuisine at World Cafe, one of 9 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs, hair dryers, and designer toiletries. Free minibar items, balconies, and MP3 docks are other standard amenities.
Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free valet parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only resort include a casino, a 24-hour gym, and a sauna.
I liked how friendly the staff was.
Dear Danny, Thank you for taking the time to share a review of your most recent stay at Secrets Wild Orchid. Our team takes pride in extending the warmest hospitality and is thrilled that you enjoyed your stay. The resort truly appreciates your kind comments and look forward to welcoming you back home in the future. Thank you once again for choosing Secrets Wild Orchid! Regards, Serene Lloyd
The staff was limited. We ordered room service and it took 3 hours. They were out of many items on the menu or accompanying sides. The food was mediocre. Burgers tasted rubbery, steaks were cold. We had to call to Get our room cleaned and one day they forgot even after we set up a specific time. There were restaurants displaying as open, but in fact were closed for the day. We will not go back.
Hello Angela, Thank you for providing feedback on your stay experience. The comments that you have made are greatly appreciated as we will use them to make relevant improvements in the areas highlighted. It is unfortunate that your experience was less than excellent, however, we hope for another opportunity to host you here at Secrets Wild Orchid, Regards, Christina Smith
Hello Valued Guest: Thank you so much for choosing Secrets Wild Orchid Montego Bay as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future. Once again, our sincere apologies.
The open air hallways were a nice touch. The room and maid service wait time was always lengthy
Dear Valued Guest, Thank you so much for choosing Secrets Wild Orchid as your holiday destination and for sharing your feedback with us. We always endeavor to create memorable experiences for our guests and are thrilled to hear that the resort has achieved that for you. It was a pleasure hosting you and we eagerly look forward to welcoming you home again. Best Regards,
Everyone at the resorts willingness to make this the best experience for me.
Dear Valued Guest, Thank you so much for choosing Secrets Wild Orchid as your holiday destination and for sharing your feedback with us. We always endeavor to create memorable experiences for our guests and are thrilled to hear that the resort has achieved that for you. It was a pleasure hosting you and we eagerly look forward to welcoming you home again. Best Regards,
Dear Vanessa, Thank you for rating our resort. It was a pleasure hosting you. Regards,Serene Lloyd