The staff was limited. We ordered room service and it took 3 hours. They were out of many items on the menu or accompanying sides. The food was mediocre. Burgers tasted rubbery, steaks were cold. We had to call to Get our room cleaned and one day they forgot even after we set up a specific time. There were restaurants displaying as open, but in fact were closed for the day. We will not go back.
The open air hallways were a nice touch. The room and maid service wait time was always lengthy
Everyone at the resorts willingness to make this the best experience for me.
Everything is beautiful except the most valuable part..beaches..a lot of cigarettes and dirty glasses from the rest of the previous night.water needs to be clean as well.a lot of seaweed on a bottom of the beach.we didn’t have much room to swim. This was a big disappointment since we went there specific for the sea and beaches. Everything else was more then pleasing!
The food was marginal with few exceptions. Staff was nice but we felt like we were expected to tip and carry cash where ever we went. Seems like there were things like towels, toilet paper in the pool restroom, and food in the main dining area were stocked in the morning and when they ran out for the day, that was all till the next day. This was our first visit to a Secrets resort, we usually stay at Sandals for an all-inclusive. It was also our first visit to Jamaica. If we go back, we will probably stay at Sandals. As soon as we arrived we were signed up to go to their version of a time share sale. The carrot was a romantic dinner on the beach for free which was actually worth the 2 hours we spent talking to their sales staff.
The property had everything you need. There was no reason to leave the resort. Plenty of chairs at beaches and pools. Plenty of different restaurants, live entertainment.
Loved everything about this resort! Even the pools are breathless-their a must 😀
Overall the property and facilities were really amazing. Staff was fantastic. The only downside to the whole stay was that the food was very poor. Also for room service they insist on coming in the room. There’s a privacy cubby next to the door but waiters get upset when you ask them to use it to deliver the food
The staff was wonderful and service very good. However, no place to eat after 10:00pm except room service which have limited selections. Rooms are stocked with beer no liquor. Only one location carry premium liquor.
They say it’s all-inclusive but everywhere you go people want to be tipped for doing their job!!
Overall experience was very good. There was however a bit of a hiccup when I tried re-entering the hotel after a few friends came & took me out for dinner. Took them about 15 minutes to verify my information with the front desk. I wasn’t too happy with this considering the hefty price tag this hotel came with over the Christmas break. At first, the security team didn’t give me the benefit of the doubt. They treated me like an intruder & were very condescending, repeatedly asking if i’m really staying here. I got a little firm & assured them that I was in fact staying here. I was very disappointed, and believed that they probably wouldn’t have treated a Caucasian individual the same way. I am Jamaican by birth & this really broke my heart. Having to prove myself even in my own birth country. Anyway, everything else was pretty pleasant. Nice beach, good food, amazing ocean view rooms, soft beds & great staff. Would definitely go back, but will be trying Iberostar 5 star adult only luxury franchise first.
Its a beautiful hotel, amazing staff you will have an amazing time. The jerk chicken is amazing. The activities as well you will have lots of fun, but when it comes to the food they should do better and the hotel entertainment. They should put Jamaican music and make it live
I have been here a few times before and this is the worse check in i have had. The staff was not courteous or warm. I was not even offered a drink. I ordered 2 drinks from the bar once checked in and they tasted horrible - cheap and not well made. Definitely not the quality i am useto from secrets. It was raining most of the afternoon and there were no activities/entertainment planned incase of rain. I am disappointed.
Montego Bay Cruise Ship Terminal is within 2 miles (3 km) of Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive while other popular attractions such as Montego Bay Marine Park are within 3 miles (5 km). This 350-room, 5-star resort has 2 outdoor pools along with a private beach and a full-service spa.
Free full breakfast is served each morning from 7 AM to 10:30 AM. Relish the international cuisine at World Cafe, one of 9 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
The 350 individually furnished accommodations feature balconies and afford space to spread out with a separate bedroom and sitting areas. Guests can expect free WiFi and LCD TVs with cable channels and DVD players. Bathrooms offer jetted tubs, hair dryers, and designer toiletries. Free minibar items, MP3 docks, and coffee makers are also standard.
Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free valet and self parking are available, and there's also an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only resort include a casino, a 24-hour gym, and a sauna.
The staff was limited. We ordered room service and it took 3 hours. They were out of many items on the menu or accompanying sides. The food was mediocre. Burgers tasted rubbery, steaks were cold. We had to call to Get our room cleaned and one day they forgot even after we set up a specific time. There were restaurants displaying as open, but in fact were closed for the day. We will not go back.
Hello Valued Guest: Thank you so much for choosing Secrets Wild Orchid Montego Bay as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future. Once again, our sincere apologies.
The open air hallways were a nice touch. The room and maid service wait time was always lengthy
Dear Valued Guest, Thank you so much for choosing Secrets Wild Orchid as your holiday destination and for sharing your feedback with us. We always endeavor to create memorable experiences for our guests and are thrilled to hear that the resort has achieved that for you. It was a pleasure hosting you and we eagerly look forward to welcoming you home again. Best Regards,
Everyone at the resorts willingness to make this the best experience for me.
Dear Valued Guest, Thank you so much for choosing Secrets Wild Orchid as your holiday destination and for sharing your feedback with us. We always endeavor to create memorable experiences for our guests and are thrilled to hear that the resort has achieved that for you. It was a pleasure hosting you and we eagerly look forward to welcoming you home again. Best Regards,
Dear Guest: Thank you for your rating. We are happy you had a lovely stay and hope you will visit again soon. Regards, Christina Smith
Everything is beautiful except the most valuable part..beaches..a lot of cigarettes and dirty glasses from the rest of the previous night.water needs to be clean as well.a lot of seaweed on a bottom of the beach.we didn’t have much room to swim. This was a big disappointment since we went there specific for the sea and beaches. Everything else was more then pleasing!
Dear Maria, Thank you for sharing your comments about our resort. We are pleased that you enjoyed the experience overall and have also noted your comments about the beach. We do have a team to take care of all that you mentioned and will be doing greater reinforcement to ensure that the area is well maintained for the full enjoyment of all our guests. Best Regards, Christina Smith
The food was marginal with few exceptions. Staff was nice but we felt like we were expected to tip and carry cash where ever we went. Seems like there were things like towels, toilet paper in the pool restroom, and food in the main dining area were stocked in the morning and when they ran out for the day, that was all till the next day. This was our first visit to a Secrets resort, we usually stay at Sandals for an all-inclusive. It was also our first visit to Jamaica. If we go back, we will probably stay at Sandals. As soon as we arrived we were signed up to go to their version of a time share sale. The carrot was a romantic dinner on the beach for free which was actually worth the 2 hours we spent talking to their sales staff.
Dear Jeni: Thank you so much for sharing your review of our resort. The comments that you have made are greatly appreciated as we will use them to make relevant improvements in the areas highlighted. It was our pleasure to host you and we look forward to another opportunity to host you. Thank you again for visit Secrets Wild Orchid. Kind regards, Jeffery Wallace
Dear Guest: Thank you for your excellent rating. We are happy you had a lovely stay and hope you will visit again soon. Regards, Jeffery Wallace
Hello Angela, Thank you for providing feedback on your stay experience. The comments that you have made are greatly appreciated as we will use them to make relevant improvements in the areas highlighted. It is unfortunate that your experience was less than excellent, however, we hope for another opportunity to host you here at Secrets Wild Orchid, Regards, Christina Smith