See all properties

Grand Palladium Jamaica Resort & Spa All Inclusive

5.0 star property

Choose dates to view prices

Photo gallery for Grand Palladium Jamaica Resort & Spa All Inclusive

Aerial view
Property video
Aerial view
Lobby
10 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive

Explore the area

View in a map
The Point, Lucea, Hanover, 0
  • Place, Dolphin Cove Negril
    ‪5 min drive‬
  • Place, Chukka Ocean Outpost at Sandy Bay
    ‪9 min drive‬
  • Place, Tryall Golf Club
    ‪14 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪41 min drive‬

Room options

View all photos for Junior Suite

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite

7.8 out of 10
Good
(162 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Oceanfront

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite Oceanfront

7.8 out of 10
Good
(48 reviews)
  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Poolside

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite, Poolside

7.6 out of 10
Good
(20 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite Ocean View

7.6 out of 10
Good
(11 reviews)
  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Oceanfront

Suite, Oceanfront | Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, Oceanfront

7.6 out of 10
Good
(19 reviews)
  • Ocean view
  • 743 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite

8.6 out of 10
Excellent
(30 reviews)
  • Garden view
  • 743 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Private Pool Ocean View

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite Private Pool Ocean View

7.2 out of 10
Good
(19 reviews)
  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite Private Pool Oceanfront

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite Private Pool Oceanfront

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Junior Suite Private Pool Beachside

Hypo-allergenic bedding, down comforters, in-room safe, desk

Superior Junior Suite Private Pool Beachside

  • Partial ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Single use

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite Single use

  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Oceanfront Single use

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite Oceanfront Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside Single Use

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View Single use

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite Ocean View Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Oceanfront Single use

Beach/ocean view

Suite Oceanfront Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Single use

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Private Pool Ocean View Single use

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite Private Pool Ocean View Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite Private Pool Oceanfront Single use

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite Private Pool Oceanfront Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the neighborhood

Lucea

Grand Palladium Jamaica Resort & Spa All Inclusive is located within a 15-minute drive of Chukka Ocean Outpost at Sandy Bay and Tryall Golf Club. This 540-room, 5-star resort welcomes business and leisure travelers with 5 outdoor pools, a private beach, and a full-service spa.
View more Resorts in LuceaOpens in a new window

What's nearby

  • Dolphin Cove Negril - 5 min drive - 3.4 miles
  • Chukka Ocean Outpost at Sandy Bay - 9 min drive - 6.9 miles
  • Tryall Golf Club - 14 min drive - 9.8 miles
  • Half Moon Beach - 29 min drive - 19.3 miles
  • Doctor's Cave Beach - 39 min drive - 25.7 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 54 min drive

Restaurants

  • ‪Sports Bar - ‬5 min walk
  • ‪the jerk hut at Grand Palladium - ‬6 min walk
  • ‪Miss Lou's Bar - ‬3 min walk
  • ‪Sumptuori Restaurant - ‬4 min walk
  • ‪Mo' Bay Restaurant - ‬4 min walk

About this property

Grand Palladium Jamaica Resort & Spa All Inclusive

Grand Palladium Jamaica Resort & Spa All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. You can take advantage of free parking, along with an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive resort include a free water park, a nightclub, and a children's pool.
32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in down comforters and bathrooms offer jetted tubs, hair dryers, and free toiletries. Balconies, iPod docks, and coffee makers are other standard amenities.
A private beach, 3 outdoor tennis courts, and a complimentary water park with waterslides are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 9 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Grand Palladium Lady Hamilton Resort & Spa All Inclusive
Lucea
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
8.0 out of 10, Very Good, 1,392 reviews
$389 nightly
The price is $451
Jun 9 - Jun 10
Total with taxes and fees
Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 restaurants
  • 17 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bhogali
  • El Dorado
  • Mo Bay
  • Poseidon
  • Sumptuori

Things to do

  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,757 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 15 buildings
  • 3 floors
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

A service charge of USD 18 per order applies for room service.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; hot tub; spa; swimming pool

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Grand Palladium

Grand Palladium Jamaica All Inclusive Lucea

Grand Palladium Jamaica All Inclusive

Grand Palladium Resort All Inclusive

Jamaica Grand Palladium

Jamaica Grand Palladium All Inclusive

Jamaica Grand Palladium Resort

Palladium All Inclusive

Palladium Resort

Grand Palladium Jamaica Hotel Lucea

Grand Palladium Jamaica Resort & Spa Lucea

Grand Palladium Jamaica Resort Spa All Inclusive

Grand Palladium Jamaica Resort All Inclusive Lucea

Grand Palladium Jamaica Lucea

Pallaum Jamaica Inclusive Luc

Palladium Jamaica & Inclusive

Grand Palladium Jamaica Resort Spa All Inclusive

Grand Palladium Jamaica Resort & Spa All Inclusive Lucea

Grand Palladium Jamaica Resort & Spa All Inclusive Resort

Grand Palladium Jamaica Resort & Spa All Inclusive Resort Lucea

Frequently asked questions

Can I book all-inclusive rates at Grand Palladium Jamaica Resort & Spa All Inclusive?

Grand Palladium Jamaica Resort & Spa All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Grand Palladium Jamaica Resort & Spa All Inclusive?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Jamaica Resort & Spa All Inclusive on Jun 2, 2026 start from $384, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Palladium Jamaica Resort & Spa All Inclusive?

Grand Palladium Jamaica Resort & Spa All Inclusive provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to see within easy reach of Grand Palladium Jamaica Resort & Spa All Inclusive?

This resort is located in Lucea, close to Tryall Golf Club and Chukka Ocean Outpost at Sandy Bay.

Will I be able to park at Grand Palladium Jamaica Resort & Spa All Inclusive?

Yes, self parking is offered for free at the resort. Wheelchair-accessible parking is also available for guests.

Is a spa located at Grand Palladium Jamaica Resort & Spa All Inclusive?

Zentropia is the resort's spa and services include deep-tissue massages, body scrubs, facials, and mani/pedis.

Are there luxury amenities available at Grand Palladium Jamaica Resort & Spa All Inclusive?

Yes, guests can indulge in luxuries such as a free water park, a private beach, and an ocean-view restaurant at this resort.

Does Grand Palladium Jamaica Resort & Spa All Inclusive have a casino on the premises?

No, Grand Palladium Jamaica Resort & Spa All Inclusive doesn't have a casino.

Will I find an indoor pool at Grand Palladium Jamaica Resort & Spa All Inclusive?

No, this resort doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Grand Palladium Jamaica Resort & Spa All Inclusive?

There are many amenities for couples at this resort, including a private beach and an ocean-view restaurant plus some guestrooms feature a private pool.

Does Grand Palladium Jamaica Resort & Spa All Inclusive have a hot tub?

No, but all guestrooms at this resort have jetted bathtubs.

Does Grand Palladium Jamaica Resort & Spa All Inclusive have a restaurant with a breakfast menu?

Yes, Grand Palladium Jamaica Resort & Spa All Inclusive has 10 restaurants, and serves free buffet breakfast each morning.

Will Grand Palladium Jamaica Resort & Spa All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Grand Palladium Jamaica Resort & Spa All Inclusive though service animals are welcome.

Does Grand Palladium Jamaica Resort & Spa All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this resort.

Where is the closest airport to Grand Palladium Jamaica Resort & Spa All Inclusive?

The closest major airport to Grand Palladium Jamaica Resort & Spa All Inclusive is Sir Donald Sangster Intl. Airport (MBJ), which is 21.8 mi away (54 minutes by car).

Can I book a room with a balcony at Grand Palladium Jamaica Resort & Spa All Inclusive?

Yes, every guestroom at Grand Palladium Jamaica Resort & Spa All Inclusive comes with a balcony and some offer ocean and garden views.

Does Grand Palladium Jamaica Resort & Spa All Inclusive have a wedding venue on site?

There are wedding services available at Grand Palladium Jamaica Resort & Spa All Inclusive if that's in your vacation plans.

Grand Palladium Jamaica Resort & Spa All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 732 out of 1549 reviews
Rating 8 - Good. 374 out of 1549 reviews
Rating 6 - Okay. 223 out of 1549 reviews
Rating 4 - Poor. 105 out of 1549 reviews
Rating 2 - Terrible. 115 out of 1549 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Margaret Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how when I got there they upgraded me to a Oceanview room. Everyone was just so friendly so courteous so helpful always smiling can’t wait to go again next year. It was a wonderful Mother’s Day refrigerator was well stocked plenty of towels. Everything was just excellent.
Stayed 3 nights in May 2026

4/10 Poor

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities
The resort is nice. The staff was friendly. However, it took a long time to get things needed for our room. There aren't any elevators. I am 74 years old& on a cane. I had to take the stairs and walk to the main entrance, sometimes I would be able to catch the shuttle. walk to th
Stayed 4 nights in Feb 2026

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing except the buffet choices for a property this size and the employees could be a little more welcoming. The pool bar staff was always amazing. They engaged a lot with the guest.
Random photo Op
Pool side
Babe. He fine.
Me just chilling
Stayed 4 nights in Feb 2026

10/10 Excellent

Suresh

Liked: Cleanliness, property conditions & facilities
Great resort with lots of fun activities
Stayed 6 nights in Feb 2026

10/10 Excellent

Prudence

Liked: Cleanliness, amenities, property conditions & facilities
Nice resort
Stayed 3 nights in Feb 2026

10/10 Excellent

Asia, Bear, DE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great views, overall aesthetics and courteous staff.
Stayed 3 nights in Feb 2026

10/10 Excellent

Brian Richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing room and amazing staff
Sunset cove beach
Stayed 7 nights in Feb 2026

6/10 Okay

Jean Jodel

Stayed 2 nights in Feb 2026

6/10 Okay

Teema

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
SERVICE! Specifically the bartenders.
Stayed 6 nights in Feb 2026

10/10 Excellent

Tiffany

Stayed 5 nights in Feb 2026

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely gracious and the room was spotlessly. I really enjoyed the food choices and I thought the hotel and amenities were fantastic! I would definitely stay at this resort again.
Stayed 4 nights in Feb 2026

4/10 Poor

DIEGO

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
There was no elevator anywhere in the hotel, neither in the room buildings nor in the main building. This made our stay much more difficult, especially since we were travelling with a baby and a stroller. This information was never mentioned on the website, in emails, or during the reservation process, which was very disappointing considering this hotel is part of the Grand Palladium brand. In addition, several beach activities advertised on the website and in the hotel app were not available. There were no sailboats or windsurfing, which were activities I was really looking forward to during our trip. This felt like misleading advertising and was very frustrating.
Stayed 6 nights in Feb 2026

6/10 Okay

RAY Andrew

Traveled with partner
Liked: Cleanliness
The food. We come to Jamaica to taste the true flavors of Jamaica. I had to ho off the resort to get pepper sauce to give the food flavor. Ox only served once while I was there unless you made reservation at the Jamaican restaurant. Most of the staff was amazing.
Stayed 7 nights in Feb 2026

2/10 Terrible

Tameika

Stayed 1 night in Feb 2026

8/10 Good

Rodney, Bronx

Stayed 3 nights in Feb 2026

6/10 Okay

Fray

Traveled with family
Liked: Cleanliness
Transport within the resort and 1st floor accommodation for disabled personnel. There are no elevators and living areas are away from the main building/lobby area with many amenities.
Stayed 2 nights in Feb 2026

10/10 Excellent

Gabriell

Stayed 2 nights in Nov 2025

6/10 Okay

Javier

Traveled with family
Liked: Cleanliness
Staff unfriendly compared to many all inclusive resorts.
Stayed 3 nights in Feb 2026

2/10 Terrible

Jamesia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was slow to answer, shuttle rides across the property was none existent if you weren’t getting a ride at the lobby as they took forever to answer the phones. Checkout day we called onsite 3 times before they answered, waited for 15min and because they hadn’t shown we just decide to walk with all of our luggage to the other side of the property which was another 10-15min to walk. The food was very disappointing and lacked flavor… On our first night, we encountered a room leak. We reported the issue to the front desk the next morning, but maintenance arrived five to six hours later and failed to resolve the problem. Frustrated, we requested a room change, but the front desk staff acted as if it was an insurmountable task. They asked us to return as they prepared a new room. We arrived back at the front desk an hour and fifteen minutes later, but the issue was still unresolved. It took another two to two and a half hours for us to finally be moved to a new room as again this is a daunting task. After moving, we discovered that the new room was not cooling off. We had to rush to dinner reservations and thought maybe we needed to give it some time since we had just arrived in the room. So, we reported this issue to guest services at 6 AM the next morning. We reported the issue to the front desk 3-4 additional times before we could get help but in the end the air never got fixed and we ended up staying an additional 2 nights in the heat.
Stayed 4 nights in Feb 2026

10/10 Excellent

Yvonne

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff was very friendly & courteous. Clean rooms, and lots of activities but they did end pretty early which may be because they’re still short staffed.
Stayed 4 nights in Feb 2026

4/10 Poor

Darryl Wayne

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Upon check in we were informed that our room wasn’t available for one night and we’d be moved the next day. They gave us a Lobster Dinner for that. We went the next day and asked what time we would be moved and the front desk told us late afternoon and a bell man would be by to get our things. The weather was horrible that day, so we hung out in our room until 5:15 and went to the front desk before dinner to ask when we were going to be moved. The lady said, I’m going to get the manager. The manager then informed us that we were actually not going to get our room. I was already upset due to the fact that our luggage didn’t make it to Jamaica and the room we were so excited to get was now not going to happen. The resort knew that they weren’t going to give us our room. No email from them before we arrived stating any of this. They thought they were going to smooth it over with a Lobster dinner. Only then, when I was visibly upset, did the manager offer a 25 minute massage. I told her, how bout you start with refunding us our money that we paid extra for the upgrade. WE had to demand it! When we went the next night for our complimentary Lobster Dinner, our waitress asked us, which one of you wants the Lobster? Excuse me? Only one of us gets the Lobster Dinner? I guess we’ll split it. There’s more, but I don’t have the room to type it all.
Our room flooded terribly and they only helped us once and left us with the mess the entire evening, even asking for help several times
Stayed 6 nights in Jan 2026

6/10 Okay

Tania

Stayed 5 nights in Jan 2026

6/10 Okay

Jerita

Liked: Cleanliness
Disliked: Amenities
My first day of checking in they gave me a room that the TV fan or AC. He wasn't working. I called and went down. They gave us another room.They actually upgraded their room to a studio but the TV in there didn't work. We had mold growing out the closet. The weather wasn't the best. I think that resort needs to have activities so when people come to the resort, they could have things to do if they can't sit out in the beach. we had to go off the resort to enjoy the vacation to do things because it wasn't nothing to do at the resort but to sit on the beach and drink. so we couldn't do that because it was windy and rainy a couple of days so we just sit in the room. I won't be coming back there until they get some type of activity for adults to do to enjoy yourself on the resort and not have to go off the resort, but the staff was wonderful. They did the best. I really enjoyed them.
Stayed 5 nights in Jan 2026

2/10 Terrible

David

The staff was nice. But the stay was horrible. We didn't stay our second night due to a guest ODing in front of us or something and it really freaked me out and the rooms smelled like sewer. The food was not good.
Stayed 1 night in Jan 2026

6/10 Okay

Latasha

Traveled with family
Disliked: Property conditions & facilities
This was my fourth time at this same resort and it was a lot different. I don’t like that you can never make reservations at the restaurant and then when you do make one you have to wait almost a hour for food, then the room when was in looked real old and the ceiling was leaking.
Stayed 3 nights in Jan 2026

Hotels