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Grand Palladium Jamaica Resort & Spa All Inclusive

4.0 out of 5.0

Recent guest reviews

Resort was very nice, food was excellent. Resort isn't handicap friendly. Having RA sometimes it's difficult to walk. Got to hotel wanted to put me on 3rd floor and there are no elevators. Finally changed my room to the 2nd floor but my room was still a hike from everything. There are stairs everywhere only 2 elevators in the lobby not close to anything staff really wasn't accommodating getting a ride in their trams. Overall I would give the 2 for handicap accessible 5 for the food and 4 for the overall resort.

2nd time staying at this resort. 1st time we stayed on the Jamaica side, this time on the lady Hamilton side. Both are nice with lots to do. Love it here. We brought my sister and her hubby this time. They loved it also.

Beautiful view, beautiful beaches, best place. Would recommend to everyone!

The facility is beautiful and cater to guests of all ages. The adult pool is huge and finding a lounge chair is no problem man. The kids have there very own area complete with water slides. They have a lot of activities to help you enjoy the beautiful island. The staff are friendly and offer good service especiallyou in the mobay dinning hall and at the bars.

Food in most of the onsite restaurants was good, especially the Jerk hut. Room was clean and mini-fridge was stocked with beer, water and soda everyday. Jacuzzi tub was on point. Wife loved it.

It was a safe location with nice beach area. At first some hotel staff were not so friendly is like they had to warm up to you. The water pressure on the sink in the room was very little.

It was really nice, comfy, quite and beautiful. Very relaxing . My only problem was with the food, it wasn't really tasteful.

Many different choices from food to beaches to entertainment!

Nice resort, plenty to do for all ages. Staff were very friendly, would go back in the future.

Our third time at the Grand Palladium Jamaica resort. Always a relaxing, care free stay. Staff is exceptionally friendly, hotel is constantly making improvements. The entertainment group has really stepped up the caliber of the shows! What brings us back, though is the gorgeous location at the Point in Lucea, and the ability to snorkel to colorful reefs just off of the beach.

My family and I spent 5 days at The Grand Palladium Lady Hamilton. The staff were helpful and courteous. The food was very much lacking in quality. Meat was usually half cooked which got my son throwing up after eating steak from the buffet. Soups and food in general were rarely hot enough. The service was slow in all restaurants. Lots of wiring to eat even when tables were empty as it took long for them to clean up after guests are. The only food we enjoyed was the breakfast served. We loved the station where your eggs were cooked right infront of you. They do have a great spa service and excellent programs for teens and kids of all ages. Entertainment by the staff in the evening was great. They have a nice theatre to hold shows. Our phone was not working on the first day and bedsheets on both beds were stained which staff changed as soon as we complained. The shower created one huge flood on the floor as it would not close properly. Towels provided to rooms were yellowed with age and mostly stained. Lastly beware and keep your belongings safe. Room safe never worked or locked. I left my hat in the lobby and it was gone. My camera was left on the Jamaica tours shuttle early in the morning with no other passengers ( 4am) and on calling the shuttle a few minutes later driver claimed it was never in the shuttle yet I had pictures of us getting onto the shuttle with the camera. Don't use Jamaica tours Ltd shuttle if you don't want your belongings stolen.

first our flight was cancelled so we lost a day but we were supposed to check in early next day when we got there but got there and had to wait over two hrs for our rooms finally got them at five oclock got upgraded to lady hamilton but was nothing special some staff were very rude as others were very nice buffet food was usual buffet food restaraunts were decent outdoor jacuzzi dont work pool and entertainment were good seemed to be a lot of people working all over the place but seemed to be understaffed

The kids enjoyed the water park, mini golf etc. The good thing about the water park is that it is very shallow and safe to leave the kids on their own. The life guards were always around and seemed to be very alert.

Wonderful stay. 7 different restaurant choices for dinner. No requirement to make a reservation. Staff extremely friendly and helpful. Basic rooms are huge in comparison to other facilities, including a jacuzzi, large shower, and balcony.

Check is a nightmare took hours to be able to check in. Check out also take time.

My husband and I stayed here November 2016, upon checking in, we originally were booked at the Grand Palladium, but the room provided to us not appropriate. We were then transferred to the Lady Hamilton (the other side of the resort). We were given Roon 3826 and upon walking in, we were pleasantly surprised. The room was clean & spacious. The bathroom housed a large, jetted, whirlpool tub, there was a very nice King size bed, two sitting chairs and a sofa. We had a balcony that overlooked the gym area, which still was a nice view. Ayesha was very nice as she assisted us with check-in. The buffets & restaurants were all suitable, the food was served hot & tasty & the selections were appropriate. The adult pool & bar were pleasing as well. Maid service was to standard, but I noticed that she didn't clean our shower. Upon check-out, we scheduled the bell-hop service to retrieve our baggage. We made a 9:50am appointment, as our car service was to arrive at 10:15am. No one ever showed to retrieve our bags. My husband and I had to carry all of our belongings to the front desk as we checked out. We walked all luggage, bags, purses, etc ourselves. When we reached the bell-hop, I inquired as to why no one came as requested and promised, he only stated he was sorry and that I should've called back. That explanation was not sufficient for my husband and I. Nevertheless, we had an enjoyable trip overall & I would recommend the Grand Palladum Lady Hamilton to others.

I had a Jr. Suite with Ocean view/balcony and it was beautiful. However, my king size bed wasn't as comfortable as I hoped. The mattress was to flat and hard.

Very nice beach , enjoyed watching the sunset and snorkeling at the private beach for the Travel club members. It's a great all inclusive hotel. People of palladium are very nice. Great shows every night. The only thing is that I and my husband and some of our friends had loose BM during our stay . Also we called for maintenance 2x at night but they didn't show up to check our air conditioner.

Completely loved the experience at this hotel. Plenty of options for food &a great staff!

Almost everything for your comfort, but too spread out. Sometimes it took too long to get the shuttle to other areas, that eats into your time. Not the nicest beach, the creole restaurant was a bit disappointing mainly because I was expecting escovitch fish, not just a dry fry fish with couple onion rings thrown on.

The Point Lucea Hanover

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Grand Palladium Jamaica Resort & Spa All Inclusive places you 7.4 mi (12 km) from Tryall Golf Club. This 540-room, 4-star resort welcomes business and leisure travelers with 4 outdoor pools, a private beach, and a full-service spa. Rocklands Bird Sanctuary is also 18.1 mi (29.2 km) away.


Dining

Free full breakfast is included with your stay. Get your fill of international cuisine for breakfast, lunch, or dinner at Mo Bay, one of 3 onsite restaurants, or enjoy the garden views at Bubbas. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 540 rooms are air-conditioned and have an array of amenities, including balconies, iPod docks, and sofa beds. Guests can expect to find free WiFi and 32-inch flat-screen TVs with satellite channels and pay movies. Beds are dressed in down comforters and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include minibars, coffee makers, and free bottled water.


Property features

Grand Palladium Jamaica Resort & Spa All Inclusive features a private beach, a full-service spa, and 4 outdoor pools. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive resort include a free water park, a nightclub, and a lazy river.

Room options

Suite, Jetted Tub, Courtyard Area

King 1 | Sleeps 4

Junior Suite, Jetted Tub, Courtyard Area (Super Saver)

King 1 | Queen 2 | Sleeps 4

Guest reviews for Grand Palladium Jamaica Resort & Spa All Inclusive

Everyone (19) Couples (287) Business (1) Family (130) Friends (67) Other (20)
4

nice hotel clean but not handicap friendly.

Everyone

Resort was very nice, food was excellent. Resort isn't handicap friendly. Having RA sometimes it's difficult to walk. Got to hotel wanted to put me on 3rd floor and there are no elevators. Finally changed my room to the 2nd floor but my room was still a hike from everything. There are stairs everywhere only 2 elevators in the lobby not close to anything staff really wasn't accommodating getting a ride in their trams. Overall I would give the 2 for handicap accessible 5 for the food and 4 for the overall resort.

By , from Charleston, SC on Oct 1, 2017

Review comment responded on Oct 5, 2017

Dear Deborah, Greetings from Sunny Jamaica! First, please accept our most profound appreciation for your recent visit to our resort. We are saddened to know that there were factors that could have prevented you from enjoying your vacation. We have made note of these and will forward them to the relevant departments so the necessary work can be done to improve guest satisfaction at our resort. Despite the negatives we are glad that you nonetheless enjoyed your stay. We look forward to hosting you again so that you can see all the improvements that would have been made.

4

fun, fun, fun, yell mon...

Everyone

2nd time staying at this resort. 1st time we stayed on the Jamaica side, this time on the lady Hamilton side. Both are nice with lots to do. Love it here. We brought my sister and her hubby this time. They loved it also.

By , from Hampton, VA on Aug 12, 2017

Review comment responded on Aug 15, 2017

Dear LaTashia, Thank you for your loyalty over the years and for taking the time to share your review. I am glad to read about all the wonderful experiences you had during your stay, your positive comments are greatly appreciated. It will be our pleasure to host you again soon.

5
Everyone

Beautiful view, beautiful beaches, best place. Would recommend to everyone!

By on Jun 9, 2017

Review comment responded on Jun 12, 2017

Dear guest: We thank you for having stayed at our resort and for providing us with your feedback. We are happy to know that you enjoyed your vacation with us. We look forward to hosting you again.

5

vacation done right

Everyone
Kiddies pool Jamaica resort room Adult pools and swim up bar

The facility is beautiful and cater to guests of all ages. The adult pool is huge and finding a lounge chair is no problem man. The kids have there very own area complete with water slides. They have a lot of activities to help you enjoy the beautiful island. The staff are friendly and offer good service especiallyou in the mobay dinning hall and at the bars.

By on May 2, 2017

Review comment responded on May 4, 2017

Dear Diedre: Thank you for taking the time to share your review. I am glad to read about all the wonderful experiences you had during your stay, your positive comments are greatly appreciated. I am pleased to know you loved the facility in general and that you received warm and helpful service from our staff. We look forward to hosting you again soon.

4

great place with good food.

Everyone

Food in most of the onsite restaurants was good, especially the Jerk hut. Room was clean and mini-fridge was stocked with beer, water and soda everyday. Jacuzzi tub was on point. Wife loved it.

By on Apr 22, 2017

Review comment responded on Apr 24, 2017

Greetings from sunny Jamaica! Thank you for sharing your comments with us. We are happy to know that you and your have had such a memorable stay at our resort. We appreciate your positive comments about our wonderful staff. Again, we are grateful you could enjoy your stay as you so rightly deserve at our resort. We look forward to provide you with another great vacation.

4
Everyone

It was a safe location with nice beach area. At first some hotel staff were not so friendly is like they had to warm up to you. The water pressure on the sink in the room was very little.

By on Apr 22, 2017

Review comment responded on Apr 24, 2017

Dear guest: We thank you for having stayed at our resort and for providing us with your feedback. We are glad to know that you consider the resort safe and you enjoyed the beach area. We regret to know that the water pressure in the room was not adequate and that some of the staff were not very friendly in the initial stage. We apologize for any inconveniences caused because of these unfortunate experiences. It will be our pleasure to host you again so you can witness all the improvements in all areas of the resort.

5

beautiful

Everyone

It was really nice, comfy, quite and beautiful. Very relaxing . My only problem was with the food, it wasn't really tasteful.

By on Apr 3, 2017

Review comment responded on Apr 5, 2017

Dear Guest: Greetings from sunny Jamaica! Thank you for sharing your comments with us. We are happy to know that you felt relax and comfortable while staying at our resort. We regret to know that you did not enjoyed the meals provided and apologized for any inconveniences caused because of this. It will be our pleasure to host you another time, so you may witness all the improvements that would have been made.

5

7th time at this resort and we love it!

Everyone

Many different choices from food to beaches to entertainment!

By , from Illinois on Apr 3, 2017

Review comment responded on Apr 5, 2017

Dear Suzie: It was our pleasure to have hosted you at our resort. We are delighted to learnt that you had an amazing time. We are equally happy to know that the staff provided excellent service to you, and you enjoyed the foods provided which you truly deserve. We look forward to hosting you once more.

4

girlfriend getaway

Everyone

Nice resort, plenty to do for all ages. Staff were very friendly, would go back in the future.

By , from chicago, il on Apr 3, 2017

Review comment responded on Apr 5, 2017

Dear guest: We are happy to know that you have had such a memorable stay at our resort. We appreciate your positive comments about our wonderful staff. Again, we are grateful you could enjoy your stay as you so rightly deserve at our resort.

5

a beautiful slice of jamaica

Families
Sunset Cove Sunset over main pool Water Sports

Our third time at the Grand Palladium Jamaica resort. Always a relaxing, care free stay. Staff is exceptionally friendly, hotel is constantly making improvements. The entertainment group has really stepped up the caliber of the shows! What brings us back, though is the gorgeous location at the Point in Lucea, and the ability to snorkel to colorful reefs just off of the beach.

By , from Delaware on Feb 13, 2017

Review comment responded on Feb 14, 2017

Dear John: We thank you for having stayed once more at our resort and for leaving such positive review. We are especially happy to know that the staff provided excellent customer service and left a positive impression upon you. We are also thrilled to know that the entertainment team were able to exceed your expectations and you had an awesome time at our resort. Your comment regarding the additional towels in the bathroom and the extra blanket in the bedroom will be discuss with the accommodation team. We look forward to hosting you again in the near future.