It was great
I'd stayed at many Riu resorts(great company) and the Riu Palace Montego Bay lived up expectations. COVID restrictions where appropriate(masks, hand, sanitization, constant cleaning/disinfection surfaces and temp checks). The whole staff was friendly and easy going. Two individuals, Dr Phil and Hugh, deserve special praise in this review. Dr. Phil served us breakfast and lunch. His attention to detail on how each of us liked things was impressive. Before we could ask for it, Dr Phil already had it. He was a great guy who went above and beyond every day. He is truly an artist at what he does, and I look to emulate him now when I serve customers. Hugh at the front desk/baggage is another man I admire for his work and service. He instantly made us feel safe and secure like we were at home. I would recommend this resort to everyone looking to visit Montego Bay, Jamaica.
Some of the staff was amazing and friendly. The servers act stingy with the food. When you pay all inclusive, you eat and drink as much as you want. They didn’t accommodate people who don’t eat pork. All breakfast food was pork. They should serve turkey and/or chicken sausage or turkey bacon. It wasnt really much activities. The drinks were water downed. No bob marley shots. Nice resort just a few adjustments need to be made.
The food wasn’t to my liking at all. The drinks were VERY sweet.
The staff was incredibly friendly. The property was adequate for what I needed. The vibe of the resort was fun and laid back. Food was mediocre, just kinda eh and dry. I definitely recommend going to the seated restaurants versus buffet if you can.
Everything was perfect I felt like I was at home
The facility was always being cleaned and sanitized. The staff was friendly and very accommodating.
For the full price that we paid per night the option that were provided ( food, entertainment, etc ) was ridiculous limited. 4 restaurants only 1 restaurant is open per night . Majority of the bars are closed. For all inclusive adult resort everything shuts down at 11:30 pm.
Staff - hit or miss.. some very nice, pleasant and others very rude, dismissive and unwilling to assist. Security - poor, extremely disappointed. $100 went missing from the safe in one of our rooms and they told us it was nothing they can do about it. Food - subpar, same menu everyday.. one or two things changed at the buffet but overall, same food selection..for example, one of the nicer restaurants on the resort had the same “oxtail ravioli” as the main dish each night. The amenities and resort is nice overall but unless you get a great deal, I’d try another all inclusive resort.
Amazing vacation for that week. Everything was perfect and cleanliness was great. Staff is amazing and ENT team was great.
Nice resort the food was actually good. property was clean only thing I did not like was there with no shower gel or cream in the room. 😎tnt
The stay was Ok. The resort is beautiful but some of the staff was very nice and some of the staff was horrible.
The hotel is pretty small and compact compared to other hotels. Very Little activities and night life. The food is average and redundant daily. The beach is small. Seaweed along the bottom of the water so bring water shoes. The staff overall isn't very friendly except for the entertainment crew. Rooms are simple and little too no views. The hotel is pretty boring after a day or two
Riu Reggae Adults Only - All Inclusive places you within a 10-minute stroll of Blue Diamond Shopping Centre and Whitter Village. This 454-room, 4-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.
Free buffet breakfast is served each morning from 7 AM to 10:30 AM. This property is home to 4 onsite restaurants, perfect for a quick bite to eat.
All 454 air-conditioned rooms feature balconies or patios, minibars, and free bottled water. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include ceiling fans, safes, and phones.
Guests of Riu Reggae Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a health club. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with luggage storage and concierge services. Other amenities at this adults-only property include a spa tub, a steam room, and free WiFi in public areas.
It was great
I'd stayed at many Riu resorts(great company) and the Riu Palace Montego Bay lived up expectations. COVID restrictions where appropriate(masks, hand, sanitization, constant cleaning/disinfection surfaces and temp checks). The whole staff was friendly and easy going. Two individuals, Dr Phil and Hugh, deserve special praise in this review. Dr. Phil served us breakfast and lunch. His attention to detail on how each of us liked things was impressive. Before we could ask for it, Dr Phil already had it. He was a great guy who went above and beyond every day. He is truly an artist at what he does, and I look to emulate him now when I serve customers. Hugh at the front desk/baggage is another man I admire for his work and service. He instantly made us feel safe and secure like we were at home. I would recommend this resort to everyone looking to visit Montego Bay, Jamaica.
Some of the staff was amazing and friendly. The servers act stingy with the food. When you pay all inclusive, you eat and drink as much as you want. They didn’t accommodate people who don’t eat pork. All breakfast food was pork. They should serve turkey and/or chicken sausage or turkey bacon. It wasnt really much activities. The drinks were water downed. No bob marley shots. Nice resort just a few adjustments need to be made.
Dear Guest, Thank you so much for your feedback regarding your recent stay at Hotel Riu Reggae. While we are glad to know you appreciated the professional service of our staff, we are certainly sorry that our gastronomic selection did not meet your taste as at Riu we try to offer a large variety of quality food. Rest assured your concerns will be forwarded to the responsible department as there is always room for improvement. We hope for your understanding that the reduction of some of the services is part of our implemented safety measures to safeguard the health of all our guests and employees. We are sorry for the inconvenience this has caused to you. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. With best regards, Hotel Riu Reggae Online Reputation Manager
The food wasn’t to my liking at all. The drinks were VERY sweet.
The staff was incredibly friendly. The property was adequate for what I needed. The vibe of the resort was fun and laid back. Food was mediocre, just kinda eh and dry. I definitely recommend going to the seated restaurants versus buffet if you can.
Everything was perfect I felt like I was at home
Dear Yesenia, Thank you for staying at Hotel Riu Reggae and for taking the time to share your experience. What an amazing review to read!! We appreciate you sharing this wonderful feedback with the world. It is great to hear that our team was able to create this perfect experience for you and that you felt like at home! We look forward to welcoming you and your wife back for another great stay. Kind regards Hotel Riu Reggae Online Reputation Manager
The facility was always being cleaned and sanitized. The staff was friendly and very accommodating.
For the full price that we paid per night the option that were provided ( food, entertainment, etc ) was ridiculous limited. 4 restaurants only 1 restaurant is open per night . Majority of the bars are closed. For all inclusive adult resort everything shuts down at 11:30 pm.
Dear Guest, Thank you for taking your time to share a review with us. We are sorry that we were not able to provide you a true RIU experience this time due to the exceptional situation that we are facing. Although we do everything we can to provide a memorable stay to our beloved guests, some of our services are unfortunately limited. We please hope for your understanding that all our implemented precautions are for your own protection. It is our sincerest hope to have the opportunity to welcome you back in the future, so that we can provide you a more satisfying experience. With our best wishes we remain, Hotel Riu Reggae Online Reputation Manager
Dear Guest, Thank you for your loyalty to RIU Hotels & resorts and for taking the time to write about your recent experience. We are so happy to hear that you enjoyed your time during your travels with us. Thank you so much for your compliments! You cannot imagine how much we appreciate your five-star review, and we cannot wait to serve you again! Kind regards Hotel Riu Reggae Online Reputation Manager