The sheets were wet. I took a favor test at the hotel they put my Birthday in wrong
My husband and I loved everything about it especially the staff! We were celebrating our honeymoon and They were very friendly and stayed checking on us to make sure we were having a great time. A few that really made us feel welcomed are Andre aka Dr Fun Fun, Kawana, Winston, Oshane and Danine the poolside bartender. I already can’t wait to return!
I appreciated how clean the RIU was and how hard the staff worked to make sure everyone had a fun but safe time!
Getting Covid Testing/results was a nightmare. Hotel explain they are using a 3rd company and they are not responsible for it. Carla, the General Manager was wonderful! She was always there to help and made our experience better.
Hotel was beautiful staff is friendly and very helpful, also hotel is providing covid test at no cost which is plus.
There is no walking on the beach .need some maintenance on pedal boat
Property was well kept. beach was gorgeous and so were the pools especially the infinity pool every single staff member that I encountered was extremely nice and helpful. loved the staff would definitely go back just because of the staff. entertainment team so nice. special shotout to Spark was so nice and welcoming. Definitely did a great job at involving everyone in their activities. Ive been to many all inclusives and loved them but staff her was the best ever!
Friendliness of the staff. Cleanliness of grounds. Clean beaches. Good food.
The property was very clean and the staff was very friendly. We like the location being close to the airport.
Incredibly amazing place!! Warm stafff. Wonderful atmosphere. Well organized. It's breathtaking views
I didnt enjoy my stay because someone on the staff who clean our room or restock the fridge stole several items from our room when we went out.we never discovered this until we came home and began to unpack.never going back to that resort I would warn other guest to be on the alert to check ur room when you come and go and make sure everything of value is secured in safe or on person.when leaving room or leave up your do not disturb sign when not in room.
the staff was anazing . they were all very warm welcoming and made sure you were okay and had transportation
Riu Palace Jamaica All Inclusive - Adults Only places you within a 5-minute walk of Blue Diamond Shopping Centre and Whitter Village. This 288-room, 4-star property has 3 outdoor pools along with a full-service spa and 5 restaurants.
Free buffet breakfast is served each morning from 7 AM to 10:30 AM. Enjoy dining at Montego Bay, one of 5 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
The 288 air-conditioned accommodations feature balconies and afford space to spread out with a separate bedroom and living rooms. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, coffee makers, and free bottled water are other standard amenities.
Guests of Riu Palace Jamaica All Inclusive - Adults Only have access to a full-service spa, 3 outdoor pools, and a nightclub. Transportation is made easy with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a health club, a spa tub, and a sauna.
The sheets were wet. I took a favor test at the hotel they put my Birthday in wrong
My husband and I loved everything about it especially the staff! We were celebrating our honeymoon and They were very friendly and stayed checking on us to make sure we were having a great time. A few that really made us feel welcomed are Andre aka Dr Fun Fun, Kawana, Winston, Oshane and Danine the poolside bartender. I already can’t wait to return!
I appreciated how clean the RIU was and how hard the staff worked to make sure everyone had a fun but safe time!
Dear Guest Thank you for taking the time to share your review! We are so thrilled to hear you enjoyed your visit to our property and would be glad to welcome you back for another fabulous stay! Kind regards Hotel Riu Palace Jamaica Online Reputation Manager
Getting Covid Testing/results was a nightmare. Hotel explain they are using a 3rd company and they are not responsible for it. Carla, the General Manager was wonderful! She was always there to help and made our experience better.
Dear Guest, Thank you for sharing your experience with us. While we are delighted to read that one of our staff member made your stay more enjoyable, we regret to read that you has such a challenge in regards to the PCR-tests which are offered during our guests' stay. We will certainly share your feedback with corresponding team as we understand that there is always room for improvement. Thank you again for staying with us and hope to host you again someday! With our best wishes we remain, Hotel Riu Palace Jamaica, Online Reputation Manager
Hotel was beautiful staff is friendly and very helpful, also hotel is providing covid test at no cost which is plus.
Dear Guest, We are so pleased to hear you enjoyed your visit to the hotel! It was a pleasure having you and thank you for taking the time to review your recent stay. We hope we see you soon again! All the best, Hotel Riu Palace Jamaica Online Reputation Manager
Dear Guest, Thank you for taking the time to leave us a review. We missed several significant opportunities, and for this reason we would like to start by apologizing to you for the inconveniences you faced during your stay. Please be assured, your experience is in no way reflective of the values we strive so hard to maintain. We always give our best to make each stay as pleasant and comfortable as possible. Such feedback is received with the utmost attention and concern as we highly value each of our guests. Certainly, we will look into this to create a better experience in the future. We would welcome the chance to show you our commitment to service excellence. Respectfully, Hotel Riu Palace Jamaica Online Reputation Manager