Staff is excellent and property is clean. Too many locals stay here and make too much noise. They pay far less than the rest of us, and bring their loud, noisy kids here. Food at buffet is limited and property is showing its age. Not worth paying more than$150/night.
Overall good resort, however we didn’t have shampoo and conditioner in our room, we only had 3 towels even tho reservation said 4 people. Never got our umbrella, rained every afternoon. Food was ok. Nothing great. Like I said, we enjoyed our stay but there is a lot of room for improvement
Transportation between to locations expensive Too many locals on beach selling stuff being a nuisance Restaurant staff cater to causcasion people for tips
Best view, great food and amazing people!!
The staff was very friendly and helpful. It was clean and if you needed anything they got it for you. They only had 2 restrooms to use when outside and using the pool, they weren't close to pool area it wasn't convenient for guests to use when swimming.
Stayed for a week for a 40th birthday and the service was excellent!! The staff were extremely great! The room was great, food/ drinks were excellent everyone was so friendly!! Can’t wait to visit again.
Dining room and house keeping staff needs to be more pleasant.
The pool was dirty all the time and the kiddie area remakes of urine
From the beginning to the end it was amazing! Service was great, workers were amazing and extremely hospitable. I’m going back soonest!
Love the entire property
Entertainment was lacking in comparison to prior years. Food quality/options were also lacking in comparison to prior years.
The beach
Property was nicely laid out. But with the covid-19 protocols, understandably, services slowed to accommodate such. Property could have more public bathroom along the beach steip, incase of emergency.
My riu visit was amazing . Everything was perfect , everyone was so friendly. I met the most dedicated worker named oshane cambell , he was generous kind hearted and he made our stay feel very comfortable in Jamaica . The riu is the best
We had no lighting to our room entrance, we had to use a flashlight to gain access to the key access. We reported the issue same day, they kept saying we will send someone.Never fix.
The beach is not great.
We absolutely loved everything about the property the people the amenities everything was excellent and we will be returning back very soon
Loved the entertainment staff - especially Tiny and Famous. Didn't like the beach. Worst Beach in Negril with clay bottom and weeds.
While I normally enjoy RIU properties, RIU Negril was clearly not ready to open on June 1, 2021. The weekend of our stay was packed (good for the resort and Jamaica’s economy) but the staff and amenities were unprepared. It was not welcoming at all upon check-in (as accustomed), bartenders were somewhat rude or seemingly not wanting to be bothered, the main pool with swimup bar was under repair and could not be used. However, the worst out of all of this was the restaurants. The buffet was the primary place of use and it was over-run with long waits and no real direction. The customer service was at an all time low with you constantly looking for servers to provide the basics such as water or drinks. My section, the server never re-filled a thing or took so long that we ended up leaving. I really blame management for this. These workers looked tired and beat, overworked and not enough staff. How is one expected to cook all of the French toast yet serve it at the same time because the other person is trying to keep eggs going? Hire more people and encourage them to want to provide great customer service. The restaurants were limited seating capacity and closing so early that it was a joke to put on nice clothes for dinner. Entertainment did their best at times, DJ was good but you can’t really party. The Sports Zone…why are you charging $2 USD for pool? And your 24 hour food options are disrespectful, please try again. The beaches are great as expected for beloved Jamaica!
RIU Negril All Inclusive places you next to Bloody Bay Beach and Bloody Bay. This 420-room, 3.5-star property has 3 outdoor pools along with a private beach and a full-service spa.
Free buffet breakfast is served each morning from 7 AM to 10:30 AM. Enjoy dining at Green Island, one of 5 onsite restaurants.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other amenities include balconies, minibars, and ceiling fans.
RIU Negril All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. There's free parking and limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Staff is excellent and property is clean. Too many locals stay here and make too much noise. They pay far less than the rest of us, and bring their loud, noisy kids here. Food at buffet is limited and property is showing its age. Not worth paying more than$150/night.
Overall good resort, however we didn’t have shampoo and conditioner in our room, we only had 3 towels even tho reservation said 4 people. Never got our umbrella, rained every afternoon. Food was ok. Nothing great. Like I said, we enjoyed our stay but there is a lot of room for improvement
Transportation between to locations expensive Too many locals on beach selling stuff being a nuisance Restaurant staff cater to causcasion people for tips
Best view, great food and amazing people!!
The staff was very friendly and helpful. It was clean and if you needed anything they got it for you. They only had 2 restrooms to use when outside and using the pool, they weren't close to pool area it wasn't convenient for guests to use when swimming.
Stayed for a week for a 40th birthday and the service was excellent!! The staff were extremely great! The room was great, food/ drinks were excellent everyone was so friendly!! Can’t wait to visit again.
Dining room and house keeping staff needs to be more pleasant.
Dear Sethmoy , Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that customer comes first, it is truly saddening to find that you were not completely satisfied with your recent stay. Your experience is not reflective of the service we wish to provide and we have of course passed your concerns to the relevant department for an appropriate follow up and we sincerely hope that you will give us another chance to welcome you again and share a more pleasant experience. We remain sincerely, Hotel Riu Negril Online Reputation Manager
The pool was dirty all the time and the kiddie area remakes of urine
Dear Elaughn, Thank you for taking the time to leave us a review. Since our number one priority is providing excellent services, we truly regret that you experienced the mentioned issues during your time with us. We shall share your words with the corresponding department and we really hope that there were also many positive aspects of your stay and you allow us the opportunity to host you again soon and share a better experience! We remain with warm regards, Hotel Riu Negril Online Reputation Manager
From the beginning to the end it was amazing! Service was great, workers were amazing and extremely hospitable. I’m going back soonest!
Love the entire property
Dear Katherine , Thank you so much for your valuable feedback. While we are pleased to hear that you enjoyed our staff members´ dedicated service and the cleanliness, please do accept our apologies for the disappointment you experienced. We do appreciate you bringing this to our attention as we take all of our feedback on board with the aim of continuously improving guest experiences. Should you be willing to give us another chance to host you in the future, we know we will make it right. Yours faithfully, Hotel Riu Negril Online Reputation Manager