Hotel Riu Negril - All Inclusive

3.5 star property
Family-friendly fun on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Riu Negril - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Theater show
Lobby sitting area
Reception
Minibar, in-room safe, blackout drapes, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Gym

Explore the area

Map
Norman Manley Blvd, Negril, Westmoreland
  • Bloody Bay
    ‪1 min walk‬
  • Bloody Bay Beach
    ‪6 min walk‬
  • Hedonism II
    ‪5 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪85 min drive‬

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Room options

Standard Room, Garden View (L)

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (U)

  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (U)

  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (U)

  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Partial Sea View (L)

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

Standard Room (L)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Room, Oceanfront (L)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (C)

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Standard Room (E)

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (C)

  • 301 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Garden View (C)

  • 291 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (U)

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Garden View (C)

  • 312 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Garden View (U)

  • 312 sq ft
  • Sleeps 5
  • 2 Double Beds

Double Room, 2 Bedrooms (U)

  • 312 sq ft
  • Sleeps 5
  • 2 Double Beds

Double Room, 2 Bedrooms, Oceanfront (U)

  • 301 sq ft
  • Sleeps 5
  • 2 Double Beds

Double Room, 2 Bedrooms, Oceanfront (C)

  • 301 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, 2 Bedrooms, Ocean View (U)

  • 312 sq ft
  • Sleeps 5
  • 2 Double Beds

Double Room, Oceanfront (Swim-Up | U | 18+)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, 2 Bedrooms, Ocean View (C)

  • 301 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, Oceanfront (Swim-Up | 18+ | C)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (Swim-Up | B2C-US)

  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (Swim-Up | 18+ | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms, Oceanfront (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, Sea View (E)

  • 312 sq ft
  • Sleeps 4
  • 1 King Bed

Family Room, 2 Bedrooms, Ocean View (C)

  • 603 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Family Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

Double Room, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, 2 Bedrooms (L)

  • 312 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Oceanfront (B2C-US)

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, 2 Bedrooms, Garden View (L)

  • 312 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Partial Sea View (L)

  • 312 sq ft
  • Sleeps 5
  • 2 Double Beds

Double Room, 2 Bedrooms, Oceanfront (L)

  • 301 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Double Room, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, Private Pool (Vista al Mar Frontal (L | 18+ ))

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Garden View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Ocean View (U)

  • 603 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

Family Room, 2 Bedrooms, Ocean View (L)

  • 614 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Sea View (E)

  • 305 sq ft
  • Sleeps 4
  • 2 Double Beds

Double Room, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room Standard With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Double Room Standard With Side Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Full Bed(s)

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Double Room Standard

  • Sleeps 4
  • 2 Queen Bed(s) OR 2 Full Bed(s)

Family Room -5 Guests- Superior

  • Sea view
  • Sleeps 5
  • 1 King Bed(s) and 2 Queen Bed(s)

Double Room Luxury With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

About the neighborhood

Negril

Hotel Riu Negril - All Inclusive places you within 2 miles (3 km) of popular sights like Seven Mile Beach and Hedonism II. This 420-room, 3.5-star property has 3 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Bloody Bay - 1 min walk - 0.0 miles
  • Bloody Bay Beach - 6 min walk - 0.3 miles
  • Seven Mile Beach - 3 min drive - 1.6 miles
  • Kool Runnings Water Park - 4 min drive - 2.1 miles
  • Hedonism II - 5 min drive - 1.8 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 96 min drive

Restaurants

  • ‪Green Island Restaurant, RIU - ‬2 min walk
  • ‪Hunter Steakhouse - ‬4 min drive
  • ‪Ackee - ‬4 min drive
  • ‪Hedonism II - Delroy's Bar - ‬5 min drive
  • ‪Mahogany - ‬5 min drive

About this property

Hotel Riu Negril - All Inclusive

Family-friendly fun on the beach, with 3 outdoor pools
Hotel Riu Negril - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. There's free parking and limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other amenities include balconies, minibars, and ceiling fans. Housekeeping is available on request.
A private beach and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 6 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Green Island
  • Kulinarium
  • Luigi
  • Mandalay
  • Steakhouse

Things to do

  • 3 indoor pickleball courts
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No elevator

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Negril RIU
RIU All Inclusive Negril
RIU Negril
RIU Negril All Inclusive
Rio Negril
Riu Hotel Negril
Riu Negril Jamaica
Riu Resort All Inclusive Negril
Riu Tropical Bay Jamaica
Riu Tropical Bay Negril Jamaica
Riu Tropical Jamaica
Riu Palace Tropical Bay Negril
Riu Palace Tropical Bay Hotel Negril
Negril Riu Tropical Bay Hotel
RIU Negril All Inclusive All-inclusive property
RIU Negril Inclusive inclusiv
RIU Negril All Inclusive
Riu Negril Inclusive Inclusive
Hotel Riu Negril - All Inclusive Negril
Hotel Riu Negril - All Inclusive All-inclusive property
Hotel Riu Negril - All Inclusive All-inclusive property Negril

Frequently asked questions

Can I book all-inclusive rate plans at Hotel Riu Negril - All Inclusive?

Hotel Riu Negril - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Hotel Riu Negril - All Inclusive?

As of May 17, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Negril - All Inclusive on Jun 3, 2025 start from $280.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hotel Riu Negril - All Inclusive?

Hotel Riu Negril - All Inclusive offers free cancellation on select room rates. To learn more, review the cancellation policy on our site.

What can I see near Hotel Riu Negril - All Inclusive?

This property in Negril is within a 10-minute walk of Bloody Bay and Bloody Bay Beach. You'll also find Seven Mile Beach and Hedonism II within a short drive.

Is there parking available at Hotel Riu Negril - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Hotel Riu Negril - All Inclusive?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, aromatherapy, and body wraps.

Does Hotel Riu Negril - All Inclusive feature a casino on the premises?

No, Hotel Riu Negril - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Negril - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

Is Hotel Riu Negril - All Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers many amenities for couples such as a private beach and 3 outdoor pools with some guestrooms featuring private pools.

Does Hotel Riu Negril - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hotel Riu Negril - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Negril - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Negril - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Negril - All Inclusive.

Does Hotel Riu Negril - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

How far is the airport from Hotel Riu Negril - All Inclusive?

The closest major airport to Hotel Riu Negril - All Inclusive is Sir Donald Sangster Intl. Airport (MBJ), which is about 29.2 mi away.

Are there rooms with balconies at Hotel Riu Negril - All Inclusive?

Yes, every guestroom at Hotel Riu Negril - All Inclusive comes with a balcony.

Does Hotel Riu Negril - All Inclusive host weddings?

Take advantage of the wedding venue at Hotel Riu Negril - All Inclusive if you plan to say "I do" during your trip.

Hotel Riu Negril - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 394 out of 1003 reviews
Rating 8 - Good. 282 out of 1003 reviews
Rating 6 - Okay. 174 out of 1003 reviews
Rating 4 - Poor. 76 out of 1003 reviews
Rating 2 - Terrible. 77 out of 1003 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Debra Marie

Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay! Beautiful resort with great food
Stayed 6 nights in Apr 2025

10/10 Excellent

Mickella

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.. staff was friendly and every helpful.. only thing Is no elevator.. so prepare for some good exercise 😊 will definitely recommend!
Stayed 4 nights in Feb 2025

8/10 Good

Meghan

Traveled with family
Liked: Cleanliness, amenities
Beautiful setting. We did not have hot water 2 mornings. We let the desk know but they didn’t seem to care. Just said “oh no”.
Stayed 7 nights in Feb 2025

2/10 Terrible

Stacy

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Will never return to this property
Stayed 4 nights in Feb 2025

10/10 Excellent

William Gardell

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful resort, food and drinks were good. The entertainment was great! Our favorite bartenders were in the lobby! Shout out to Alana she was awesome! The best service was in the steakhouse!
Stayed 5 nights in Feb 2025

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the last 2 nights our AC was out in our room.
Stayed 7 nights in Jan 2025

10/10 Excellent

Gregory

Stayed 8 nights in Jan 2025

8/10 Good

Irene, Nassawadox

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only issue was that we were in building 4 which is too far from everything except the beach. As we are elderly, a 1/4 mile walk to breakfast was too far. The wonderful reception people moved us and the vacation was amazing
Stayed 6 nights in Jan 2025

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all really….except the air conditioning being turned down at night- not cool!!!!! Drinks weren't strong enough but were good. Food great, very clean, didn't get to see the shark- sad! Renovations were amazing and the swim out in building 2 was great! Weather was beautiful!
Stayed 7 nights in Jan 2025

10/10 Excellent

Toni-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

LaToya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

2/10 Terrible

Andrew J

Stayed 5 nights in Jan 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, peaceful resort. The food is delicious!! The service is great. The water and beach are beautiful There is a nice long walk along the bay that is fun. We loved it all.
Stayed 4 nights in Jan 2025

8/10 Good

Roshia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nice and safe. The staff were nice and accommodating. The only thing i didn’t like is the distance you had to walk from lobby to your building. The grounds need more lighting but we had a great time here. A
Stayed 3 nights in Jan 2025

10/10 Excellent

Simone

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
RIU Negril is amazing.The staff there are pleasant , hardworking and helpful. I love this hotel. I will be back soon with my family.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kirk Alpeter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food wasn’t warm
Stayed 3 nights in Jan 2025

10/10 Excellent

Carol Lee

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Jovita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic except for the sand flies at night but thats just a island thing i guess.
Stayed 5 nights in Jan 2025

10/10 Excellent

Keisha

staff so nice and friendly
Stayed 7 nights in Jan 2025

10/10 Excellent

Jeremy

Stayed 5 nights in Dec 2024

10/10 Excellent

Sean

Stayed 2 nights in Dec 2024

2/10 Terrible

Audrene

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I recently stayed at this hotel, and my experience was average at best. While I understood the property had undergone refurbishment, several issues made my stay less than satisfactory. 1. Room Cleanliness: Upon entering the room, there were no towels provided. Even after requesting, only two towels were delivered for a group of four. Under the beds, an Ensure bottle was left untouched throughout the four-night stay, and the bedroom floor had gravel. The hallways were dirty, with rubbish in the corridor and wet floors. 1. Room Cleanliness: Upon arrival, we noticed an Ensure bottle under the bed that clearly hadn’t been removed prior to our stay. It remained there throughout the four-night visit. Additionally, there was gravel on the bedroom floor. 3. Check-Out Experience: The check-out process was frustrating. I requested a trolley at 11:15 AM to begin moving items, and the butler was very helpful in loading the car. However, despite this effort and returning the keys by 12:15 PM, I was informed that a late check-out fee would be applied. This felt unreasonable and unnecessary. The only highlight was the brilliant butler who assisted with moving items to the car and the entertainment team. Unfortunately, the overall experience left me disappointed, and I wouldn’t consider staying here again.
Stayed 3 nights in Dec 2024