Hotel Riu Negril - All Inclusive

3.5 star property
Art Deco property with 6 restaurants and 3 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Riu Negril - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Aerial view
6 restaurants, breakfast, dinner served; Italian cuisine
Theater show
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar

Explore the area

View in a map
Norman Manley Blvd, Negril, Westmoreland
  • Place, Bloody Bay Beach
    ‪9 min walk‬
  • Place, Bloody Bay
  • Place, Seven Mile Beach
    ‪4 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪81 min drive‬

Room options

Standard Room (L)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Room, Garden View (L)

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Room (E)

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (C)

9.6 out of 10
Exceptional
(7 reviews)
  • 291 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (C)

  • 301 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Oceanfront (C)

9.6 out of 10
Exceptional
(4 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Partial Sea View (L)

  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

Standard Room, Oceanfront (L)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Sea View (E)

  • 305 sq ft
  • Sleeps 4
  • 2 Double Beds

Double Room, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms (U)

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • Sleeps 5
  • 2 Double Beds

Double Room, 2 Bedrooms, Garden View (U)

  • 312 sq ft
  • Sleeps 5
  • 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (U)

  • 312 sq ft
  • Sleeps 5
  • 2 Double Beds

Double Room, 2 Bedrooms, Oceanfront (U)

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 5
  • 2 Double Beds

Double Room, Oceanfront (Swim-Up | U | 18+)

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, 2 Bedrooms (L)

  • 312 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Garden View (L)

  • 312 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Partial Sea View (L)

  • 312 sq ft
  • Sleeps 5
  • 2 Double Beds

Double Room, 2 Bedrooms, Oceanfront (L)

  • 301 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Double Room, Private Pool (Vista al Mar Frontal (L | 18+ ))

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, 2 Bedrooms, Garden View (C)

  • 312 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, 2 Bedrooms, Ocean View (C)

  • 301 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, 2 Bedrooms, Oceanfront (C)

  • 301 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, Oceanfront (Swim-Up | 18+ | C)

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Garden View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, 2 Bedrooms, Garden View (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, 2 Bedrooms, Oceanfront (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, Oceanfront (Swim-Up | 18+ | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Double Room, 2 Bedrooms, Garden View (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, 2 Bedrooms, Oceanfront (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, Oceanfront (Swim-Up | B2C-US)

  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed

Double Room, Sea View (E)

  • 312 sq ft
  • Sleeps 4
  • 1 King Bed

Family Room, 2 Bedrooms, Ocean View (U)

7.6 out of 10
Good
(4 reviews)
  • 603 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

Family Room, 2 Bedrooms, Ocean View (L)

  • 614 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms, Ocean View (C)

  • 603 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Family Room, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

Double Room, Garden View (Kids Free | C)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Garden View (Kids Free | B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Double Room (U)

8.4 out of 10
Very good
(112 reviews)
  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (U)

8.0 out of 10
Very good
(25 reviews)
  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (U)

8.0 out of 10
Very good
(27 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room Standard

  • 312 sq ft
  • Sleeps 5

Double Room Standard with Garden View

  • 312 sq ft
  • Sleeps 5

Double Room Standard with Partial Sea View

  • 312 sq ft
  • Sleeps 5

Double Room Standard with Sea View

  • 312 sq ft
  • Sleeps 5

Family Room -5 guests- Superior with Sea View

  • 613 sq ft
  • Sleeps 5

Double Room Luxury with Sea View

  • 312 sq ft
  • Sleeps 2

Double Room, Ocean View (U)

  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room Standard

  • 312 sq ft
  • Sleeps 4

Double Room Standard with Garden View

  • 312 sq ft
  • Sleeps 4

Double Room Standard with Side Sea View

  • 312 sq ft
  • Sleeps 4

Double Room Standard with Sea View

  • 312 sq ft
  • Sleeps 4

About the neighborhood

Negril

Bloody Bay Beach is a short stroll from Hotel Riu Negril - All Inclusive, and other popular attractions like Seven Mile Beach are within a couple of miles (3 km). This 420-room, 3.5-star property has 3 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Bloody Bay Beach - 9 min walk - 0.5 miles
  • Seven Mile Beach - 4 min drive - 2.1 miles
  • Kool Runnings Water Park - 6 min drive - 2.6 miles
  • Time Square Mall - 13 min drive - 6.2 miles
  • Negril Cliffs - 20 min drive - 9.6 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 96 min drive

Restaurants

  • ‪Green Island Restaurant, RIU - ‬2 min walk
  • ‪Grazie - ‬4 min drive
  • ‪Gourmet Marche - ‬4 min drive
  • ‪Royalton Lobby Bar - ‬4 min drive
  • ‪Hunter Steakhouse - ‬4 min drive

About this property

Hotel Riu Negril - All Inclusive

Art Deco property with 6 restaurants and 3 outdoor pools
Hotel Riu Negril - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. There's free parking and limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other amenities include balconies, minibars, and ceiling fans. Housekeeping is available on request.
A private beach and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 6 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Green Island
  • Kulinarium
  • Luigi
  • Mandalay
  • Steakhouse

Things to do

  • 3 indoor pickleball courts
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No elevator

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Negril RIU
RIU All Inclusive Negril
RIU Negril
RIU Negril All Inclusive
Rio Negril
Riu Hotel Negril
Riu Negril Jamaica
Riu Resort All Inclusive Negril
Riu Tropical Bay Jamaica
Riu Tropical Bay Negril Jamaica
Riu Tropical Jamaica
Riu Palace Tropical Bay Negril
Riu Palace Tropical Bay Hotel Negril
Negril Riu Tropical Bay Hotel
RIU Negril All Inclusive All-inclusive property
RIU Negril Inclusive inclusiv
RIU Negril All Inclusive
Riu Negril Inclusive Inclusive
Hotel Riu Negril - All Inclusive Negril
Hotel Riu Negril - All Inclusive All-inclusive property
Hotel Riu Negril - All Inclusive All-inclusive property Negril

Frequently asked questions

Can I book all-inclusive rate plans at Hotel Riu Negril - All Inclusive?

Hotel Riu Negril - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling, windsurfing, and kayaking.

Is free cancellation available at Hotel Riu Negril - All Inclusive?

Hotel Riu Negril - All Inclusive offers free cancellation on select room rates. To learn more, review the cancellation policy on our site.

What can I see near Hotel Riu Negril - All Inclusive?

This property in Negril is within a 10-minute walk of Bloody Bay Beach and Bloody Bay. You'll also find Seven Mile Beach and Jamaica Beaches within a short drive.

Will I be able to park at Hotel Riu Negril - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Hotel Riu Negril - All Inclusive?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, body wraps, and aromatherapy.

Does Hotel Riu Negril - All Inclusive feature a casino on the premises?

No, Hotel Riu Negril - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Negril - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

Is Hotel Riu Negril - All Inclusive good for couples?

This beachfront all-inclusive property offers many amenities for couples such as a private beach and 3 outdoor pools with some guestrooms featuring private pools.

Does Hotel Riu Negril - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Hotel Riu Negril - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Negril - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Negril - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Negril - All Inclusive.

Does Hotel Riu Negril - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

How far is the airport from Hotel Riu Negril - All Inclusive?

The closest major airport to Hotel Riu Negril - All Inclusive is Sir Donald Sangster Intl. Airport (MBJ), which is about 29.2 mi away.

Are there rooms with balconies that I can book at Hotel Riu Negril - All Inclusive?

Yes, every guestroom at Hotel Riu Negril - All Inclusive comes with a balcony.

Does Hotel Riu Negril - All Inclusive host weddings?

Take advantage of the wedding venue at Hotel Riu Negril - All Inclusive if you plan to say "I do" during your trip.

Hotel Riu Negril - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 416 out of 1006 reviews
Rating 8 - Good. 288 out of 1006 reviews
Rating 6 - Okay. 156 out of 1006 reviews
Rating 4 - Poor. 77 out of 1006 reviews
Rating 2 - Terrible. 69 out of 1006 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

PATRICIA LOPES

Stayed 7 nights in Jun 2025

10/10 Excellent

Seamdee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Jun 2025

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff. The Sports Bar is an excellent idea. A little lighting is needed when you leave the sports bar
Stayed 3 nights in Jul 2025

4/10 Poor

DeAndra

Liked: Cleanliness
Disliked: Staff & service, amenities
The resort looks nice. The beach looks nice. The staff is so so. They are rude. The beach initially looks beautiful. Calm waters because of the bay but it is seaweed everywhere and it’s not actual sand in the water. It’s some kind of black soft sludge that feels weird. The rooms are too far from everything else. The resort allows outsiders to sell items on the beach. Many people were selling illegal drugs. The area surrounding the resort is destitute and unsafe. The worst experience I had there was the cleaning lady ignored me when I didn’t want her to clean my room while I was in there. She came in anyway and started to clean even after me telling her to leave. Extremely rude. I hated it there so much I left early. There are many other places to visit. I would never go there again and would never recommend. The staff are not welcoming.
Stayed 5 nights in Jun 2025

10/10 Excellent

Emma

Stayed 5 nights in Jul 2025

10/10 Excellent

Jas

Liked: Property conditions & facilities
Everyone there was pleasant everyone there was helpful. Great food. A lot of food. Will be back.
Stayed 4 nights in Jul 2025

6/10 Okay

Keito

Traveled with family
Liked: Staff & service, room comfort

Not so pleased past guests

Our stay was ok at best. The food was an hit and miss, mostly misses. Also there’s something annoying about getting the fridge restocked and having service rendered when called upon. The room attendants are some of the hardest workers I have ever seen so let’s give credit where it’s due. The hotel can definitely use a broader range of entertainment and the drinks taste different I might add. Overall I think you guys can do much better with the right game plan. Overall my wife and two kids had “OK” fun and ok is just not good enough. Maybe in the future we’ll try a different location.
Stayed 4 nights in Jul 2025

4/10 Poor

Cynthia

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had limited food options there were no activities the Wi-Fi was horrible drinks were watered down in super disappointed
Stayed 3 nights in Jul 2025

10/10 Excellent

Amina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful. Staff was friendly, food options were great. My boyfriend and I had a fantastic time. I would def recommend.
Stayed 4 nights in Jul 2025

4/10 Poor

Cory

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rating: (2 out of 5) Stay at RIU Negril – Disappointed Overall My experience at RIU Negril was, unfortunately, underwhelming. Communication before arrival was very poor. I made specific requests for a special occasion, and despite multiple attempts to follow up, I never received a response. This lack of engagement set the tone for the stay. Upon arrival, the location of the rooms was far from ideal—quite a distance from the main dining areas, lobby, and entertainment, with no elevators and several stairs to navigate, making it inconvenient, especially for anyone with mobility issues. The food across the resort was mostly mediocre. Many of the items were lukewarm, with limited made-to-order options. The overall quality and flavor were disappointing, with the exception of the steakhouse, which was by far the best meal I had during my stay. The WiFi was weak and unreliable, which made it difficult to stay connected. The hotel’s app was not functioning properly during my visit, causing me to miss out on restaurant reservations for the specialty dining options. Additionally, there was no room service available for food, which was another letdown. On a positive note, the customer service staff was friendly and courteous throughout the stay. However, the resort lacked amenities and activities that are typically expected at an all-inclusive destination.
Stayed 3 nights in Jul 2025

6/10 Okay

carnetta

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Suzette, Saint Cloud

Liked: Cleanliness
Stayed 4 nights in Jun 2025

10/10 Excellent

Shanetha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Kirk

Traveled with family
Disliked: Cleanliness, staff & service, amenities
We got a room for 3 people…. We checked in on Monday we asked for wash rags for 3 people n for our entire stay we only got 2 rags….every time we ask they only gave us 2 rags…. Our room had cockroaches… none of the restaurants served alcoholic beverages only beers or wine… don’t understand why it’s an all inclusive when you can’t get what you paid for…..met very few people who know how to talk to guests of the resort…food was not good…cleanliness was subpar … a dirty cleaning rags was left on our belongings in our room….there was feces in the hallway for 2 days…
Stayed 4 nights in Jul 2025

10/10 Excellent

Mahlet

Stayed 4 nights in Jul 2025

10/10 Excellent

Chandra Leigh

Liked: Cleanliness
Stayed 7 nights in Jul 2025

8/10 Good

WHITNEY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the ground man rip me off 20.00 for mango that was no good
Stayed 5 nights in Jul 2025

10/10 Excellent

IRMIN M

Liked: Cleanliness, staff & service, property conditions & facilities
I love the safe environment
Stayed 7 nights in Jul 2025

8/10 Good

Michael

Traveled with family
Liked: Amenities
Trip was great. Far walk from 3041 but your on vacation
Stayed 7 nights in Jul 2025

8/10 Good

Marvin

Liked: Cleanliness, amenities, property conditions & facilities
There wasn't a lot of entertainment for the guest . No night club
Stayed 3 nights in Jul 2025

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Trupti

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The friendliness of the staff/service workers/etc. was not upto par of that of other Caribbean island hotels. There was a lack of feeling of homeliness or welcoming that you should get when you are on vacation. We felt it was a combo of how RIU trains their staff and the environment in Negril because we were very happy with the non-RIU hotel experiences in Ocho Rios and Montego Bay. Also, the vegetarian options for dinner were very limited at the specialty restaurants. Our room was ready 40 minutes after check-in time. Our luggage took an hour to be brought up once we got into our room because of miscommunication on the part of the staff. The A/C was not working in one of the rooms, until the last day. We are usually not complainers, but this was subpar for an international chain hotel.
Stayed 4 nights in Jul 2025

8/10 Good

Rudolph

Stayed 3 nights in Jul 2025

8/10 Good

Sila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Only thing that I complain about it the food…. Food was bland, didn’t have the authentic Carribean flavor…./ I spoke to a few people and they complained about the same: it was catered to the European population pallet. I went to Reggae in January and had the same complaint…. The jerk chicken didn’t taste jerk. The buffet could do better over all. The restaurants were good but again not Jamaican. The sports bar I wanted to try but it was freezing so I left. Overall 4 stars. Food would have made or perfect. Staff was exceptional!
Stayed 4 nights in Jul 2025

10/10 Excellent

ceyon

Stayed 3 nights in Jul 2025