Pros: most of the staff were amazing. They were helpful and gracious. The included activities like sailing, the glass bottom boats, entertainment, the catamaran cruise, water skiing, and daily activities were awesome! The in-room bar was great. Check-in and checkout were easy. Shuttle to and from the airport. We loved Feathers! The lounge chairs with rafts were very nice. Plenty of places to relax and enjoy the amazingly clear waters.
Cons: we were supposed to have an ocean view verandah suite. The view was of a an old boatyard, so we asked to be moved. We were given a smaller suite with a garden view, but more centrally located. It was right next to the road, so the traffic noise was awful! Also, we were told that we would receive the difference in credits. That didn’t happen. After several calls and trips to the front desk, the manager left a letter for us to share with our third party booking company. She should have upgraded our room. Instead, we got excuses. One of the larger restaurants had closed a week earlier, leaving guests with only option for breakfast. It’s a large resort, so it’s a walk to everything. The locals are constantly trying to sell you something on the beach, or asking for money, especially the guys selling weed. Pretty annoying. The trip to the craft market was awful. Lots of junk being peddled by people begging you to buy something. The same stuff in every booth. The Couples staff was great. Some of the activities staff asked for tips.