Compare Hotels in Hanover

"Excellent staff. Had a wonderful vacation!"

"PRINCESS GRAND JAMAICA – NOT READY FOR GUESTS We expected a polished experience, but this resort feels like an extended soft opening with significant operational issues. Room service is not included and costs $15 per order, which is not clearly communicated. Dining is a major problem. There are no reservations, and if you arrive after 5:45 pm, waits can reach 2–3 hours. You need to line up before 5:30 pm just to eat at a reasonable time. Despite advertising multiple restaurants, access is very limited. Families realistically only have access to 4 restaurants plus the sports bar. Others require no kids and an extra ~$30 per person. Food quality is poor. The buffet was often the best option. The Italian restaurant was acceptable, but most others were disappointing. Food labeling was unreliable, and allergy awareness was inconsistent, which is concerning. Service overall feels understaffed. Pool service is minimal, food wait times can be 50 minutes, and housekeeping was inconsistent, including lack of towels. Pools were sometimes cloudy, and there were safety issues with unsecured umbrellas. Many positive reviews seem to come from guests on the Senses side or with Platinum upgrades, which offer a different experience. That upgrade may be worth considering. Positives: rooms are new and clean, the coffee shop is excellent, and the entertainment team stands out. Bottom line: there is potential, but in its current state I would strongly recommend waiting before booking."

"This was our 2nd Riu as a family in the past year. We appreciate the double rooms for a family with teenagers. Very clean resort and staff did a great job. Looking forward to finding our next destination with a Riu resort!"