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Recent guest reviews

I would start by saying I was very impressed with how systematic they are during this pandemic!!! From checking in at the front desk to the time I checked out me and my wife had super amazing time, I want to GIVE SPECIAL THANKS to the STAFFS member's ( CHAD kitchen manager, JUICY J, HAPPY FEET they the entertainers, cleaning staff, i never been or seen a place where everyone is dedicated to make your staying special in every aspect. My 5 days staying in Riu Palace Tropical Bay something to remember and i cant stop tell my friends about the experience was like. From 1-10 i would say 10 is not high enough. WE LOVE JAMAICA AND WE LOVE RIU PALACE TROPICAL BAY

Very clean place, rooms are spacious, friendly staff

Besides the beautiful resort. The staff is outstanding The best I have ever encountered

Would definitely staybat this establishment again and would recommend to all my friends and family.

Very friendly staff and great location. The beach is one of the best we have stayed on.

I like the location and clean surroundings. Staff was friendly. 24 hour snack place is wonderful and again more vegetarian option would be better. Did not like the specialty restaurants did not have a good vegetarian option menu and not enough signs at buffet restaurant for nut allergies, specially desserts. Shows are not good at night and wish it would be earlier like 9 pm instead of 9:30 plus more game activities during the day.

The beaches in Negril were far better than Ocho Rios. The hotel was beautifully remodeled. The staff wasn’t as friendly as the staff we encountered at Beaches hotel. The entertainment was also better at Beaches.

I have been to several AIs and n Caribbean. RIU has Very consistently good service. Food At buffet was very good some days and ok/good others. Restaurants are a little harder to get in for families. Non motorized sports were really enjoyable.

Great service, great entertainment especially Bubbles and Spotlight!!

Food and Service was amazing. Room cleaning excellent

This property was recently renovated. It was very clean and well maintained. The beach was beautiful and there were plenty of loungers and they weren’t packed in together. The employees were fun and friendly and the food was fresh and flavorful with a good variety. We look forward to returning!

They had no premium liquor, poor food for all inclusive, not much for vegetarians, no ATM on premises. Poor and no entertainment at night. Also oool closes at 6pm. With nothing else to do. Oh and A Mexican head chef for Jamaican food.

The only thing we wish they had was club on the resort other than that it was an amazing experience.

No problem with the property but booking the shuttle through orbitz with Expedia never again shuttle was running behind schedule never came when it was time to depart so where we had to get on another book never booking with them again

The beach was amazing and the staff always went above and beyond.

I liked the variety of restaurants but i did not like the strict menus of each restaurant. I also would perfer more wait staff at the beach or pool that offer drinks and a snack menu.

Norman Manley Boulevard Negril Westmoreland

Hotel highlights

  • Steps from Bloody Bay Beach and Bloody Bay
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

RIU Palace Tropical Bay All Inclusive places you next to Bloody Bay Beach and within a mile (2 km) of other popular attractions like Seven Mile Beach. This 452-room, 4.5-star property has 2 outdoor pools along with a full-service spa and 5 restaurants.


Dining

Free buffet breakfast is served each morning from 7 AM to 11 AM. This property is home to 5 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

The 452 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and free bottled water are also standard.


Property features

Guests of RIU Palace Tropical Bay All Inclusive have access to a full-service spa, 2 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a health club, a spa tub, and a sauna.

Room options

Junior Suite, Ocean View - Newly Renovated

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite, Ocean View (B2C)

2 Double Beds | 1 King Bed | Sleeps 4

Junior Studio, Oceanfront - Newly Renovated

2 Double Beds | 1 King Bed | Sleeps 4

Suite, Ocean View - Newly Renovated

1 King Bed | Sleeps 3

Guest reviews for RIU Palace Tropical Bay All Inclusive

Everyone (49) Couples (47) Family (30) Friends (12) Other (2)
5
Partner Couples

I would start by saying I was very impressed with how systematic they are during this pandemic!!! From checking in at the front desk to the time I checked out me and my wife had super amazing time, I want to GIVE SPECIAL THANKS to the STAFFS member's ( CHAD kitchen manager, JUICY J, HAPPY FEET they the entertainers, cleaning staff, i never been or seen a place where everyone is dedicated to make your staying special in every aspect. My 5 days staying in Riu Palace Tropical Bay something to remember and i cant stop tell my friends about the experience was like. From 1-10 i would say 10 is not high enough. WE LOVE JAMAICA AND WE LOVE RIU PALACE TROPICAL BAY

By , from Brockton MA on Aug 22, 2020

Review comment responded on Sep 2, 2020

Dear EAndrade, Thank you for your feedback on Orbitz with regards to your recent stay with us here at the Hotel Riu Tropical Bay. It is delightful to hear that you had enjoyed your stay and we look forward to welcoming you back to our property in the near future. Best regards, Hotel Riu Tropical Bay Online Reputation Manager

5
Partner Couples

Very clean place, rooms are spacious, friendly staff

By , from Media on Aug 18, 2020

Review comment responded on Sep 2, 2020

Dear Kitti, Thank you for taking the opportunity to share your experience following your stay with us. We really appreciate all you have said about our hotel and we shall pass on your kind comments to our team. It is our hope to welcome you back very soon. Best regards, Hotel Riu Palace Tropical Bay Online Reputation Manager

5
Friends

Besides the beautiful resort. The staff is outstanding The best I have ever encountered

By on Aug 1, 2020

Review comment responded on Aug 26, 2020

Dear Rose, Thank you so much for your outstanding review! We are really happy to hear that you had such a nice time during your stay with us! We all look forward to welcome you back soon! With our best wishes we remain, Hotel Riu Palace Tropical Bay Online Reputation Manager

5
Friends

Would definitely staybat this establishment again and would recommend to all my friends and family.

By on Mar 20, 2020

4
Everyone

By on Feb 7, 2020

4
Partner Couples

Very friendly staff and great location. The beach is one of the best we have stayed on.

By on Feb 2, 2020

4
Family

I like the location and clean surroundings. Staff was friendly. 24 hour snack place is wonderful and again more vegetarian option would be better. Did not like the specialty restaurants did not have a good vegetarian option menu and not enough signs at buffet restaurant for nut allergies, specially desserts. Shows are not good at night and wish it would be earlier like 9 pm instead of 9:30 plus more game activities during the day.

By on Jan 9, 2020

5
Everyone

By on Dec 29, 2019

4
Family

The beaches in Negril were far better than Ocho Rios. The hotel was beautifully remodeled. The staff wasn’t as friendly as the staff we encountered at Beaches hotel. The entertainment was also better at Beaches.

By on Dec 29, 2019

5
Family with small children Friends

I have been to several AIs and n Caribbean. RIU has Very consistently good service. Food At buffet was very good some days and ok/good others. Restaurants are a little harder to get in for families. Non motorized sports were really enjoyable.

By , from NC on Dec 27, 2019

RIU Palace Tropical Bay All Inclusive

Norman Manley Boulevard, Negril, Westmoreland
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