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Recent guest reviews

WHAT I DIDN'T LIKE WAS THE SPA. IT TOOK A LONG TIME AND THE SERVICE WAS VERY EMBARRASSING. THE MAIL WORKER WAS OUT OF PLACE HE BEHAVES INAPPROPRIATELY LIKE HE IS WAS LOOKING FOR A WIFE. HE NEEDS TO BE RETRAIN. SOMEONE IS GOING TO PUT HIM IN JAIL. FOR UNWANTED SEXUAL TOUCHES. HE USES HIS IMPAIRMENT OF VISSION AS AN EXCUSE FOR HIS SEXUAL ADVANCEMENT.

customer service was great, food was great and the grounds is beautiful. The only thing is the rooms and bathroom needs a little update. Great place to stay. Love the pool and the awesome all around view. You get more for you money at this hotel. You must try the spa area the massage did me well.

We just stayed here overnight during our drive from Negril to Kingston. The hotel has been around for a few decades so you can see the age in the property, though they try to keep the property relatively clean and maintained. Check-in wasn't too bad. They give you access to the mini bar for free which was nice and surprising. Parking was safe and on the property. The beds were comfortable and the furniture was of better quality than many of the hotels in this price range. The property is not located on the beach and set inland, which wasn't a huge deal for us. The guests seemed on the older side and the vibe was pretty tame. We didn't try the restaurant or the free drink they offered us when we checked in. We had a bad experience with our room because we had sporadic Wi-Fi, our ac didn't work and our room was filled with mosquitos. I went to the front desk to say the Wi-Fi wasn't working, but they asked me if it was working in the lobby and if it was that it should be working in my room. It did not. We couldn't really sleep because of no AC because the room was incredibly stuffy and hot. Finally after getting security to inspect that the AC was not working at 5am we were given a new room. We had an hour or two to sleep before we had to get on the road to Kingston. We had a less than stellar experience but maybe it was our bad luck.

The property was peaceful, quiet and beautiful. The food was delicious. The staff were all friendly and helpful. The only thing I did not like was that thete were plenty mosquitoes in the evening.

Poor service, no wifi ,abandoned and unsecure area. Small rooms and when i immediately checked out they refused to refund my money. I won't be using orbitz again if i don't get reimbursed.

-nothing unique about the property - My tub had rust in it. -requested a different room. -got another room the following night as was told none was available earlier. -got another room -new room tub had rust -I became much more frustrated -I am angey because I paid to stay at this hotel and I should have gotten a decent tub. My tub at home has no rust - a hotel bathroom which includes the yub, should be rust free.

They didnt have my reservation from orbitz and it took 2 hours to checkin and get my room

Beautiful hotel, friendly staff great breakfast buffet, breathtaking biews

I only stayed 2 nights but I was in 3 rooms.The first room the Air condition did not work and there was no blinds on one of the windows so there was no privacy. The second room their condition also did not work, and their were no towels in the room, I tried to call the front desk but the phone did not work so I went to the front desk and asked for towels but the would not give me any said someone would be right their. 40 minutes later I finally got some towels. It was so noisy at night I could not sleep. You here SO much noisy from the road. I complain to the manager because the front desk could’ve cared less he put me in the third room where the air condition definitely worked and it was a much nicer room. This is a training hotel joining a college where the people are trained so the service was Not good at all most of the people did not know what to do. DO NOT STAY HERE

No hot water in room.telephone dint work.room was leaking.outside need to be cleaner. otherwise staff was ok.breafast was good.dinner was just ok.i think they need to step up a little and everything will be fine.

This hotel was a pleasant surprise. The room was very clean and modern and a vast improvement on the pics online. Great great hotel for the price and alot nicer than ones more expensive. I would defo recommend.

the runaway bay heart hotel is one of the few training hotels in jamaica.the room was very clean and tidy and was kept that way always.they location was great for travel all over the island.it had a good view of the sea and surrounding area.this hotel is also a green property.i have travelled to jamaica for years this trip was my 10th, and i look forward to my next visit as i will stay at the heart once again.the staff can not do enough for you looking forward to seeing them all again.i take my hat off to all the staff there.

The Runaway Bay Heart Hotel was the ideal hotel to stay in when visiting this area. There were lots of attractions nearby. The room had a tropical look and feel to it. The balcony had a beautiful view, especially at nights. The dining room is right by the pool, so after a meal you can just go chill and relax. Their staff were very pleasant and courteous. Beautiful Hotel overall. Difinetly stay there again and again.

8 Riketts Ave. Runaway Bay Saint Ann

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

The Cardiff Hotel & Spa is a short stroll from Flavours Beach and Runaway Bay Beach. This 56-room resort has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Free full breakfast is served each morning from 7:00 AM to 10:30 AM. This resort serves as home to a bar, along with a restaurant that specializes in local and international cuisine. Savor a meal from the comfort of your room with room service.


Rooms

All 56 rooms feature furnished balconies, iPod docks, and refrigerators. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other amenities include safes, phones, and ironing boards.


Property features

The Cardiff Hotel & Spa features an outdoor pool, free WiFi in public areas, and a business center. For transportation, you can make use of an airport shuttle for a fee, as well as a free beach shuttle. The front desk is staffed 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this beach resort include free newspapers, a terrace, and laundry facilities.

Room options

Suite, 2 Bedrooms

2 Double Beds | 1 King Bed | Sleeps 4

Deluxe Room, 2 Double Beds, Garden View

2 Double Beds | Sleeps 3

Junior Suite, 1 King Bed

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds, Ocean View

2 Double Beds | Sleeps 3

Guest reviews for The Cardiff Hotel & Spa

Everyone (5) Family (8)
4
Everyone

WHAT I DIDN'T LIKE WAS THE SPA. IT TOOK A LONG TIME AND THE SERVICE WAS VERY EMBARRASSING. THE MAIL WORKER WAS OUT OF PLACE HE BEHAVES INAPPROPRIATELY LIKE HE IS WAS LOOKING FOR A WIFE. HE NEEDS TO BE RETRAIN. SOMEONE IS GOING TO PUT HIM IN JAIL. FOR UNWANTED SEXUAL TOUCHES. HE USES HIS IMPAIRMENT OF VISSION AS AN EXCUSE FOR HIS SEXUAL ADVANCEMENT.

By on Aug 26, 2021

4
Family Family

customer service was great, food was great and the grounds is beautiful. The only thing is the rooms and bathroom needs a little update. Great place to stay. Love the pool and the awesome all around view. You get more for you money at this hotel. You must try the spa area the massage did me well.

By , from Rhode Island on Jan 3, 2021

Review comment responded on Jan 27, 2021

Dear Valued Guest, We thank you for your feedback which is important to us. We look forward to again serving you in the upcoming future. Regards

2
Friends

We just stayed here overnight during our drive from Negril to Kingston. The hotel has been around for a few decades so you can see the age in the property, though they try to keep the property relatively clean and maintained. Check-in wasn't too bad. They give you access to the mini bar for free which was nice and surprising. Parking was safe and on the property. The beds were comfortable and the furniture was of better quality than many of the hotels in this price range. The property is not located on the beach and set inland, which wasn't a huge deal for us. The guests seemed on the older side and the vibe was pretty tame. We didn't try the restaurant or the free drink they offered us when we checked in. We had a bad experience with our room because we had sporadic Wi-Fi, our ac didn't work and our room was filled with mosquitos. I went to the front desk to say the Wi-Fi wasn't working, but they asked me if it was working in the lobby and if it was that it should be working in my room. It did not. We couldn't really sleep because of no AC because the room was incredibly stuffy and hot. Finally after getting security to inspect that the AC was not working at 5am we were given a new room. We had an hour or two to sleep before we had to get on the road to Kingston. We had a less than stellar experience but maybe it was our bad luck.

By on Jan 30, 2020

Review comment responded on Jan 30, 2020

Dear Valued Guest, We thank you for your feedback which is important to us. We will work on the highlighted areas that did not meet your expectations. We hope to serve you again soon. Regards

4
Family Family

The property was peaceful, quiet and beautiful. The food was delicious. The staff were all friendly and helpful. The only thing I did not like was that thete were plenty mosquitoes in the evening.

By on Jul 20, 2019

Review comment responded on Jul 20, 2019

Dear Valued Guest/s, We thank you for your feedback which is important to us. We note your concern and will work on correcting same. We look forward to serving you again soon. Regards

1
Family with small children

Poor service, no wifi ,abandoned and unsecure area. Small rooms and when i immediately checked out they refused to refund my money. I won't be using orbitz again if i don't get reimbursed.

By on Jun 12, 2019

Review comment responded on Jul 9, 2019

The Management and Staff

1
Family

-nothing unique about the property - My tub had rust in it. -requested a different room. -got another room the following night as was told none was available earlier. -got another room -new room tub had rust -I became much more frustrated -I am angey because I paid to stay at this hotel and I should have gotten a decent tub. My tub at home has no rust - a hotel bathroom which includes the yub, should be rust free.

By on Mar 25, 2019

Review comment responded on Mar 25, 2019

Dear Valued Guest/s, We do apologize for any inconvenience caused and will work on improving the areas highlighted. Your feed back is important to us and aid us going forward.

2
Everyone

They didnt have my reservation from orbitz and it took 2 hours to checkin and get my room

By on Jan 24, 2019

Review comment responded on Mar 4, 2019

We apologize for any inconvenience caused.

5
Everyone

Beautiful hotel, friendly staff great breakfast buffet, breathtaking biews

By on Sep 28, 2018

Review comment responded on Oct 30, 2018

Dear Valued Guest, We thank you for your feedback which is important to us. It was our pleasure serving you and we hope to see you again real soon. Regards

1
Everyone

I only stayed 2 nights but I was in 3 rooms.The first room the Air condition did not work and there was no blinds on one of the windows so there was no privacy. The second room their condition also did not work, and their were no towels in the room, I tried to call the front desk but the phone did not work so I went to the front desk and asked for towels but the would not give me any said someone would be right their. 40 minutes later I finally got some towels. It was so noisy at night I could not sleep. You here SO much noisy from the road. I complain to the manager because the front desk could’ve cared less he put me in the third room where the air condition definitely worked and it was a much nicer room. This is a training hotel joining a college where the people are trained so the service was Not good at all most of the people did not know what to do. DO NOT STAY HERE

By on Mar 13, 2018

Review comment responded on Mar 31, 2018

Dear Valued Guest, We appreciate your feedback and apologize for any inconvenience experienced through out your stay.

4

hotel could have been better.

Everyone

No hot water in room.telephone dint work.room was leaking.outside need to be cleaner. otherwise staff was ok.breafast was good.dinner was just ok.i think they need to step up a little and everything will be fine.

By , from florida on Dec 9, 2016

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