The staff was horrible and rude!
This hotel is beautiful and people are never, but I have 5 people I brought with me and my room wasn’t fully stocked neither was mini fridge Bathroom didn’t have soap had to keep calling for things and room services takes a very long time
I really wanted to love this resort/stay. But. I only just liked it. For a property that’s only 2yrs old, the rooms & bathrooms shows rapid wear & tear already. I wish I only had 1 bad mishap. But it was a few. 1. The girl at the ice cream stand (must be new), as she advised us that every restaurant needs a reservation, (though the front desk told us only 1does). She was very adamant after I was asking if she’s sure, Bc that’s not what we were told. She confirmed. There after a guy came and said it’s only 1, XYZ. We continued to get ice cream, and her disposition was poor, upon Inquiring about the flavors. We went to the restaurant (the ice cream girl gave us the wrong time), so ended up at Route 66. The host was aggressive. We accidentally touched the door to go in. She replied “don’t touch the door!” Then tried to explain her harshness. Once we sat. The main food item, would not be ready for hours. After eating, the grill began to over smoke, to the point our clothes Stunk, and my throat started to close up. At dinner, (this was the first time the staff was POLITE), this was the Indian restaurant. The supervisor: Harold and server Patrice. However, upon eating my food. I started eating on a piece of plastic. The server took it back, the chef came out, they apologized. They took an incident report. I though the hotel/front desk would follow up. But nothing. The food itself was excellent. Our shower had hair in it,& 1 staff at the buffet was rude after I asked for utensil.
Perfect vacation resort!
There’s something we all need to understand about the Jamaican culture…. They’re all very laid back and in no rush (unless they’re driving). The service when it comes to making you an omelet or pasta was very slow and sometimes you even get a dirty look from the pasta girl. The jerk hut had the longest slowest line. The property itself is beautiful BUT they don’t maintain it very well. The cushions in the dining rooms are stained with food. The canopy over the cabanas are ripped and molded. The only thing well maintained was the landscaping. The check In process was long and unorganized. They need more people on certain parts of the hotel at busier times.
Staff customer service was excellent and the food.
The grounds were nice but kept up to par.
The service and food was trash. There was a lot of staff but only one person actually working in different areas. Jamaica is known for jerk chicken, salt fish and rice and peas. The food was garbage and after a day of eating it we sought potato chips as our dinner the next few days we stayed. The staff is extremely lax and have very bad I don’t care attitudes. We couldn’t get help with our luggage when we left nor could we get room service that was edible. Room service costs $25 after 6pm if you are not a privilege member. Most restaurants were not open. We were told by the front desk we could dine at the privilege restaurant but when we attempted to enter that side the security guard abruptly turned us around. I asked her why would we be misinformed and she said that the front desk is always telling other guests they can dine over there but you have to have a special wristband. We waited 2 hours for cold uncooked French fries and hard as a rock hot dogs and burger buns via room service. We spent over $400 a night for this hotel and left hungry and very displeased. I will be following up with corporate because we feel cheated out of a vacation. This vacation was more expensive than the higher end hotel chain the Royalton but had way less quality. Room service was declined the first day but she never returned the following days. The waiters said he didn’t have enough fingers to count how many people had complained about the food and services.
The room was clean and up to date. The stay wasn’t bad it just far away from everything and the cabs are way to expensive. The food was ok could have been better. Everytime we ate the food was cold no food warmers. Also there was no turkey bacon or sausage everything was pork. The food made me want to leave. The safe was broke and the fridge in the room was off. I wouldnt go back to this hotel.
The property is beautiful. However overall it was a terrible experience. I was ready to leave after the first day. The communication there is lacking! The was just ok. The some the staff there treat you as if you didn’t pay to be there and expect tips for subpar service for example. You can have a full dinner at one of the on site restaurant and they not offer you you anything to drink besides water. And water is automatically pour on the table. The alcohol is watered down like not even a buzz. If you have someone visiting you that isn’t staying at the restaurant or have someone else picking you up or dropping you off, you have to walk to the entrance because the security will not let them pass the gate. Even with you in the car to get dropped off. It’s so much to write but I definitely will not be returning to this property ever. It need a whole new management/ training sweep.
The staff was excellent but the facility was horrible. The hotel looks great but need entertainment badly.
Need better food
.
The room was bad bathroom water was dirty there was nothing to do they didn't have no wash rages food was bad
Property was modern, clean and well maintained
The room was nice but not really clean , the beach was rocky and smelled like pee . The staff was actually great. Food was good . They had COVID test available on property that was very convenient. Spa excellent.
Like the size of the property. Like the entertainment Staff seem overworked displayed a “can’t be bothered.” Attitude. Covid protocols are observed most times
We had a wonderful time at the resort. Staffs are so freindly and helpful. highly recommended
Located 2.4 mi (3.8 km) from Burwood Beach, Ocean Coral Spring Resort - All inclusive is within a 10-minute drive of Blue Waters Beach Club. This 513-room, 5-star property has a private beach, a full-service spa, and a free water park.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. Enjoy dining at Martha's Market, one of 8 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception.
Guests can expect free WiFi and 55-inch LED TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free minibar items, balconies, and sitting areas.
Ocean Coral Spring Resort - All inclusive features a private beach, a full-service spa, and a free water park. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, access to locker space, and luggage storage. Other amenities at this all-inclusive property include a nightclub, karaoke, and an outdoor pool.
The staff was horrible and rude!
This hotel is beautiful and people are never, but I have 5 people I brought with me and my room wasn’t fully stocked neither was mini fridge Bathroom didn’t have soap had to keep calling for things and room services takes a very long time
I really wanted to love this resort/stay. But. I only just liked it. For a property that’s only 2yrs old, the rooms & bathrooms shows rapid wear & tear already. I wish I only had 1 bad mishap. But it was a few. 1. The girl at the ice cream stand (must be new), as she advised us that every restaurant needs a reservation, (though the front desk told us only 1does). She was very adamant after I was asking if she’s sure, Bc that’s not what we were told. She confirmed. There after a guy came and said it’s only 1, XYZ. We continued to get ice cream, and her disposition was poor, upon Inquiring about the flavors. We went to the restaurant (the ice cream girl gave us the wrong time), so ended up at Route 66. The host was aggressive. We accidentally touched the door to go in. She replied “don’t touch the door!” Then tried to explain her harshness. Once we sat. The main food item, would not be ready for hours. After eating, the grill began to over smoke, to the point our clothes Stunk, and my throat started to close up. At dinner, (this was the first time the staff was POLITE), this was the Indian restaurant. The supervisor: Harold and server Patrice. However, upon eating my food. I started eating on a piece of plastic. The server took it back, the chef came out, they apologized. They took an incident report. I though the hotel/front desk would follow up. But nothing. The food itself was excellent. Our shower had hair in it,& 1 staff at the buffet was rude after I asked for utensil.
Dear Laure-Ann, Thank you for your recent visit. We have reviewed the comments from your stay and are very disappointed that we did not extend to you a warm hospitality. We understand that this is a very important component of our our business and sincerely apologize. Please rest assured that the necessary action/ s will be taken. I do hope this will not deter you from returning, and we can welcome you back in the future. Best Regards,
Perfect vacation resort!
Dear Veronica, Thank you for your visit. We are delighted you found our resort to be the perfect vacation spot. It was an honour being your host hotel , we look forward to your next visit. Best Regards,
There’s something we all need to understand about the Jamaican culture…. They’re all very laid back and in no rush (unless they’re driving). The service when it comes to making you an omelet or pasta was very slow and sometimes you even get a dirty look from the pasta girl. The jerk hut had the longest slowest line. The property itself is beautiful BUT they don’t maintain it very well. The cushions in the dining rooms are stained with food. The canopy over the cabanas are ripped and molded. The only thing well maintained was the landscaping. The check In process was long and unorganized. They need more people on certain parts of the hotel at busier times.
Dear Randy, Thank you for your recent visit. We are disappointed that although you found the property beautiful, our facility and hosts did not deliver on service expectations. Please accept our apologies. I have shared your comment with our team who is constantly working to improve our hotel. I do hope we will have the opportunity to welcome you back to our improvements. Best Regards,
Staff customer service was excellent and the food.
Dear Shawn, We are so glad to hear you enjoyed our facility and service. It was a pleasure being your host hotel, we are inviting you to another great stay. See you soon! Best Regards,
The grounds were nice but kept up to par.
Dear Ketty Argentina, Thank you for your recent stay. We are delighted that overall you found the grounds to be nice , however disappointed that based on your rating we did not meet expectations. We are currently on a hotel wide initiative to improve our overall offerings as a hotel , I do hope we can have you back in the future to an experience surpassing the last. Best Regards,
The service and food was trash. There was a lot of staff but only one person actually working in different areas. Jamaica is known for jerk chicken, salt fish and rice and peas. The food was garbage and after a day of eating it we sought potato chips as our dinner the next few days we stayed. The staff is extremely lax and have very bad I don’t care attitudes. We couldn’t get help with our luggage when we left nor could we get room service that was edible. Room service costs $25 after 6pm if you are not a privilege member. Most restaurants were not open. We were told by the front desk we could dine at the privilege restaurant but when we attempted to enter that side the security guard abruptly turned us around. I asked her why would we be misinformed and she said that the front desk is always telling other guests they can dine over there but you have to have a special wristband. We waited 2 hours for cold uncooked French fries and hard as a rock hot dogs and burger buns via room service. We spent over $400 a night for this hotel and left hungry and very displeased. I will be following up with corporate because we feel cheated out of a vacation. This vacation was more expensive than the higher end hotel chain the Royalton but had way less quality. Room service was declined the first day but she never returned the following days. The waiters said he didn’t have enough fingers to count how many people had complained about the food and services.
Dear Monica, Thank you for you recent stay about your comments regarding your recent stay. We are truly disappointed that you left the resort displeased and we sincerely apologize for any frustration caused. Please know that your feedback is extremely valuable and have shared with our team. While an apology will not suffice please know we extend it with sincerity. I do hope we will have an opportunity to welcome you back and provide you with a better experience, surpassing the last. Best Regards,
The room was clean and up to date. The stay wasn’t bad it just far away from everything and the cabs are way to expensive. The food was ok could have been better. Everytime we ate the food was cold no food warmers. Also there was no turkey bacon or sausage everything was pork. The food made me want to leave. The safe was broke and the fridge in the room was off. I wouldnt go back to this hotel.
Dear Hafsah, Thank you for your recent stay. and taking the time to share your review on line. We sincerely apologize for the shortfalls mentioned, and have shared with our team. Your feedback is important to us, as we are continually striving to better our guest experience. I have shared your feedback with our Food and Beverage team who is constantly working to improve on our offering and service.. As we continue to improve our hotel, I do hope we will the opportunity to welcome you back. Best Regards,
The property is beautiful. However overall it was a terrible experience. I was ready to leave after the first day. The communication there is lacking! The was just ok. The some the staff there treat you as if you didn’t pay to be there and expect tips for subpar service for example. You can have a full dinner at one of the on site restaurant and they not offer you you anything to drink besides water. And water is automatically pour on the table. The alcohol is watered down like not even a buzz. If you have someone visiting you that isn’t staying at the restaurant or have someone else picking you up or dropping you off, you have to walk to the entrance because the security will not let them pass the gate. Even with you in the car to get dropped off. It’s so much to write but I definitely will not be returning to this property ever. It need a whole new management/ training sweep.
Dear Kirdy, Thank you for your recent visit. I am happy to learn that you found the property beautiful, however disappointed that we we did not deliver on the vacation that you expected and deserved. We take all comments constructively and seriously and are certainly disappointed that we fell short of meeting expectations. While an apology will not suffice please know we extend it with sincerity. I have discussed your review with our operational team who is working constantly to improve our hotel. I do hope we can invite you back as we continue to improve our hotel. Best Regards,
Dear Tylibra Andrea, Thank you for your recent visit. While we are happy to learn that the aesthetics of the resort met expectations, we are disappointed that we did not deliver on the basic expectations of your stay. This is not the standard of of our resort and we sincerely apologize. Please know we take our guests comments very seriously and I have shared this with our leadership. As we use comments like these to make important changes to our hotel, I do hope we can welcome you back. Best Regards,