Property is beautiful, staff are very pleasant and helpful, food was hit or missed, drinks were a bit sweet at times
Food was okay but not great. Some dishes were too salty. Many side dishes and desserts were apparently prepared well in advance. Drinks were readily available and okay, but mixed drinks were not great. A bartender made me an Old Fashioned with brandy and soda instead of bourbon. The trip from the airport to the hotel was 1.5 hours long to cover 40 miles. The road over the mountains was in terrible shape (i.e. bumpy due to potholes everywhere), winding, narrow and busy which made the trip feel even longer. We did not go into the sea once during the 4 days we were there. There was way too much seaweed in the water and many spiny sea urchins. The concierge staff that came with the room did not know about the island excursion that came with the room. I asked about it on Saturday but the didn't confirm it with the head office until late Sunday. The excursion did not operate on Mondays and we were leaving on Tuesday - so we missed the excursion. I was told by Sandals when I booked the room that I was in the renovated Italian village but when I checked in they put me in the un-renovated Dutch village.
Beautiful resort. Pools and beach well maintained. Staff was very attentive. Several different choices for dining.
Overall - not bad but few things definitely need work. One is check in/check out process which is somewhat chaotic. The other one is snorkeling tour which is included in the overall price - they would take your to the nearby reef where there is nothing to see and on the way back mention that for $30 they can take you just a bit further (literally half a mile) where there is lots to see. Left a bad taste.. On a good side - food is excellent and the staff is pretty friendly.
Overall I must say I was a bit disappointed. While I have done other all inclusives, this was my first Sandal's stay. I always assumed the premium price charged was because of a higher quality or level of service; however, I found this resort to be no different than others and in many cases it was inferior...excursions ($126 pp excursion: the round trip transit was 3 hours and the water/zipline activity was 2 hours including lunch#, some staff members, entertainment #amateurish#, airport transfers #90 minutes on terrible roads). If I had to do it again I would save the extra thousand dolllars and go to a Dreams or Secrets Resort. It seems the only benefit for the extra money is their keen marketing campaign.
The only negative about sandals whitehouse is the hour and a half drive from montego bay airport. The roads are very windy and curvy and I don't handle motion well, especially with the poor construct of the roads. However the resort itself was one of a kind, truly a jewel of the south.
This all inclusive resort was wonderful. The grounds were very well kept, food was excellent (some portions were on the small side) and open all hours, drinks were good, beach was clean, and plenty of activities to participate in. The water was very calm due to the reef and allowed for multiple types of water activities. If winds were blowing, some water activities were postponed. Shuttle to and from resort was a nice plus since the driving is so crazy. It was nice to take in thr scenery as well (so beautiful) Take Dramamine before getting on though. The weather was great (during day - mid 80s and at night - mid 70s in mid January) and water was warm. I have no negative comments and would definately recommend this resort.
The ride to the hotel is a solid 1.5 hours. The ride can be a little sickening. The hotel staff is great and helpful. Make sure to get out and do something.
The 90 min ride from the airport is worth it! We had a great driver who never made us nervous and it's really the only chance you have to see some of the countryside. Take your camera and try to catch a few road shots of the local culture, road side businesses and street signs. The resort itself is just as gorgeous as the pictures on the website show. We went in August, the "off" season, and it was perfect. Many times it felt like we had our own private island paradise. We paid for the French Village, but were automatically upgraded upon arrival to the Dutch. Gorgeous and spacious rooms. The bed was the most comfortable I've ever slept on! I loved how we were able to taylor the day-to-day experience to what we were feeling. If we wanted quiet, peaceful, uninterrupted bliss or were feeling up for a more lively and fun time, all we had to do was walk down the beach and pick our spot, or pick our pool. It was the "rainy season" and the clouds rolled in around 2 o'clock half of the days there, but it was honestly a welcome relief from the HOT HOT HOT sun. When it rained we watched the most beautiful thunder storm from our balcony and then grabbed the complimentary umbrella and went to get some food or used that time to do our souvenir shopping. As long as you don't sleep in late there is plenty of gorgeous morning sunshine to enjoy, and as I said, a few clouds were a welcome relief by the afternoon! Splurge a little and get a massage at the beginning of your stay. It will put you in such a relaxed and "no problem" state of mind for the rest of your stay. Plus you'll even get a few complimentary treats. Don't book it at the spa itself, wait for the girls to come around by the pool or the beach and they will give you a better deal. Check out the daily newsletter to see all of the day's special events, activity and restaurant hours, and any deals of the day. And don't forget to bring your smile :)
Paid more, got much less. The room was fine but it was at the end of the property where there was only one restaurant. You had to walk what seemed liked a quarter mile to any other restaurant. There were snacks, a disposable camera, sunburn relief in the room on arrival, but right next to the items was a price list. The food was only average at all except one restaurant which we discovered on our last day which was at the opposite end of the property from where we stayed. The balcony had two chairs and a table but if we both sat there we felt crowded. After arrival we found out the room service was only available in certain room categories. There are no shopping districts or outdoor markets nearby. If you want to shop, you have to do it on the property in the stores there or go on an excursion. Plenty of transportation is available for a fee.
Sandals Whitehouse was a great vacation. The staff is friendly, the food was great, and the beaches/water activities were fun. The shuttle from the airport was about an hour and a half, and it was nice to see parts of Jamaica, although at times the ride can get crazy going around some of the turns. Overall the resort and vacation was awesome.
This ranked as one of the nicest hotels I have stayed at in Jamaica. It is very secluded and atleast 45+ minutes from any tour. 1 hour from Negril. We loved our trip and are ready to go back next year.
The pool was wonderful, we spent most of our time there. We also went snorkeling and kayaking (both were a lot of fun). They had jet skiing and windsailing but the staff was not very happy about teaching us how to use the equipment. The bar tenders and the event staff were generally really good. Also the staff that worked at the breakfast buffet were wonderful. At all of the other restaurants on the resort the waitress's were very rude and definiatally wouldn't go out of there way to help in any way. You are not allowed to tip which is ashame because maybe that would be an incentive to be polite to the customer. The people that came aound and brought the beverages at the restaurants were much nicer than the waitresses. There was wonderful live music everynight as well as other activities such as "the talent show" which was suprisingly pleasant. My husband and I renewed our vows on the beach and the wedding coordinator was an angel. She definially went out of her way to help out in any way she can. Stay away from the spa! I walked in on the day I was to renew my vows and stood at the counter for about 3 minutes before the woman sitting there even looked up at me(which seems like a very long time when you are just standing there waiting). Then I had to wait another 15 minutes for the hairdresser to show up (I was the 1st appt. of the day so I wasn't expecting them to be late). Then after my hair was finished the stylist told me to go to the store and buy hairspray (for $70 I expected that she would put it in for me) So I had to go but terrible quality hairspray for $6.99. The grounds were kept very clean- nothing was ever out of place. Anytime someone would leave an empty cup or towel around someone came and picked it up in record time. We did enjoy our stay but wished that all the staff were friendly.
Very good available water activities. Pools and swimup bars were excellent. Top shelf liquors. Activities in the evening were also enjoyable. Music, live bands, etc. Restaurant food was good. The buffet meals were plentiful and of good quality.
Sandals Whitehouse was a perfect destination for our honeymoon. Our friends had recommended it, and boy were they right about the beauty of this place! It is about 1.5 hours from the airport, but I loved that the resort was all by itself. The beach was ours and nobody bothered us. We didn't want to leave! The drinks were good (maybe a little too strong for me) and the food was good. Most of all the staff was so friendly and went above and beyond to make sure we had a great stay.
Sandals South Coast - ALL INCLUSIVE Couples Only places you next to Jamaica Beaches and within a 10-minute drive of Peter Tosh House. This 392-room, 4.5-star property welcomes business and leisure travelers with 4 outdoor pools, a private beach, and a full-service spa.
Free full breakfast is included with your stay and awaits you each morning. There are multiple options for onsite dining with 9 restaurants, including Bayside, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Bluefield Beach Club with its ocean views. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
42-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries. Balconies or patios, iPod docks, and refrigerators are also standard.
Sandals South Coast - ALL INCLUSIVE Couples Only features a private beach, a full-service spa, and 4 outdoor pools. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only property include a nightclub, a gym, and outdoor tennis courts.
Property is beautiful, staff are very pleasant and helpful, food was hit or missed, drinks were a bit sweet at times
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards
Food was okay but not great. Some dishes were too salty. Many side dishes and desserts were apparently prepared well in advance. Drinks were readily available and okay, but mixed drinks were not great. A bartender made me an Old Fashioned with brandy and soda instead of bourbon. The trip from the airport to the hotel was 1.5 hours long to cover 40 miles. The road over the mountains was in terrible shape (i.e. bumpy due to potholes everywhere), winding, narrow and busy which made the trip feel even longer. We did not go into the sea once during the 4 days we were there. There was way too much seaweed in the water and many spiny sea urchins. The concierge staff that came with the room did not know about the island excursion that came with the room. I asked about it on Saturday but the didn't confirm it with the head office until late Sunday. The excursion did not operate on Mondays and we were leaving on Tuesday - so we missed the excursion. I was told by Sandals when I booked the room that I was in the renovated Italian village but when I checked in they put me in the un-renovated Dutch village.
Beautiful resort. Pools and beach well maintained. Staff was very attentive. Several different choices for dining.
Overall - not bad but few things definitely need work. One is check in/check out process which is somewhat chaotic. The other one is snorkeling tour which is included in the overall price - they would take your to the nearby reef where there is nothing to see and on the way back mention that for $30 they can take you just a bit further (literally half a mile) where there is lots to see. Left a bad taste.. On a good side - food is excellent and the staff is pretty friendly.
Overall I must say I was a bit disappointed. While I have done other all inclusives, this was my first Sandal's stay. I always assumed the premium price charged was because of a higher quality or level of service; however, I found this resort to be no different than others and in many cases it was inferior...excursions ($126 pp excursion: the round trip transit was 3 hours and the water/zipline activity was 2 hours including lunch#, some staff members, entertainment #amateurish#, airport transfers #90 minutes on terrible roads). If I had to do it again I would save the extra thousand dolllars and go to a Dreams or Secrets Resort. It seems the only benefit for the extra money is their keen marketing campaign.
The only negative about sandals whitehouse is the hour and a half drive from montego bay airport. The roads are very windy and curvy and I don't handle motion well, especially with the poor construct of the roads. However the resort itself was one of a kind, truly a jewel of the south.
This all inclusive resort was wonderful. The grounds were very well kept, food was excellent (some portions were on the small side) and open all hours, drinks were good, beach was clean, and plenty of activities to participate in. The water was very calm due to the reef and allowed for multiple types of water activities. If winds were blowing, some water activities were postponed. Shuttle to and from resort was a nice plus since the driving is so crazy. It was nice to take in thr scenery as well (so beautiful) Take Dramamine before getting on though. The weather was great (during day - mid 80s and at night - mid 70s in mid January) and water was warm. I have no negative comments and would definately recommend this resort.
The ride to the hotel is a solid 1.5 hours. The ride can be a little sickening. The hotel staff is great and helpful. Make sure to get out and do something.
The 90 min ride from the airport is worth it! We had a great driver who never made us nervous and it's really the only chance you have to see some of the countryside. Take your camera and try to catch a few road shots of the local culture, road side businesses and street signs. The resort itself is just as gorgeous as the pictures on the website show. We went in August, the "off" season, and it was perfect. Many times it felt like we had our own private island paradise. We paid for the French Village, but were automatically upgraded upon arrival to the Dutch. Gorgeous and spacious rooms. The bed was the most comfortable I've ever slept on! I loved how we were able to taylor the day-to-day experience to what we were feeling. If we wanted quiet, peaceful, uninterrupted bliss or were feeling up for a more lively and fun time, all we had to do was walk down the beach and pick our spot, or pick our pool. It was the "rainy season" and the clouds rolled in around 2 o'clock half of the days there, but it was honestly a welcome relief from the HOT HOT HOT sun. When it rained we watched the most beautiful thunder storm from our balcony and then grabbed the complimentary umbrella and went to get some food or used that time to do our souvenir shopping. As long as you don't sleep in late there is plenty of gorgeous morning sunshine to enjoy, and as I said, a few clouds were a welcome relief by the afternoon! Splurge a little and get a massage at the beginning of your stay. It will put you in such a relaxed and "no problem" state of mind for the rest of your stay. Plus you'll even get a few complimentary treats. Don't book it at the spa itself, wait for the girls to come around by the pool or the beach and they will give you a better deal. Check out the daily newsletter to see all of the day's special events, activity and restaurant hours, and any deals of the day. And don't forget to bring your smile :)
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards