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Recent guest reviews

It was Easter week a lot of people attended that week Problem was the lines were long in the buffet restaurant and the food would run out quickly especially the children meals Even run out of ketchup which children thinks a vegetable for them. They should let us reserve more than 3 restaurants for the week . Maybe this is the reasons buffet restaurant are overcrowded. Otherwise the stay was wonderful. The rooms need an upkeep like the doors and bed felt like cardboard. It rained during the night need roofing rain coming in hallway near elevator plaster on floor. Like I said after being home for 2 years from Covid I had a great time. Beautiful landscape and beach also the pool

Love it

Terrible service, not worth the money. Please look to stay elsewhere.

The property was beautiful on the outside The inside needs some upgrades The room lamp was.falling apart I could not get enough towels Some staff was rude and unfriendly I enjoyed my excursions and the driver was very nice

I would not stay here again. The outside grounds were beautiful and well kept. The beach, pool, ocean were all great. The service was awful and not friendly Inside the hotel smelled and was dark Nothing worked in the room, beds were small and uncomfortable, the shower door did not shut and leaked everywhere Check-in was terrible! They made us wait an hour past check in time, then sent us to a room with zero instruction and had to ask house keeping where the room was. When we got to the room the key card didn't work, the staff couldn't be bothered, they were totally over booked and not prepared

The front desk was not informative of the property when checking in. When calling the front desk from our room it took forever for someone to respond. The manager was never available to complain. Not enough dinning options for families to make reservations at the specialty restaurants. Long lines for breakfast, lunch and dinners to dine at the common restaurant which caters to families. The exterior of the property is beautiful, however the interior is old and out dated.

On the grand side they dont offer much. Everything shuts down around 10. The only thing to do is go to the village where there is music playing & a bar, and if you get hungry theres the snack bar that only services burgers ,hotdogs & fries . At night the resort doesnt have much to offer. During the say its better . Oh, Room service isnt included on granside. And lets just say the cleaning staff needs to be retrained . The tub in our bathroom was grey, the mirror was dirty,cups in the room still had food on them. Not to mention you need your roomkey to turn the electricity on in the room, and mine wasnt working. I had to go to the front desk 3 times about it . I traveled with a group of friends for a wedding, and every last one of us had the same issue where we ended up having tobpay more money because they didnt see the other guest we had already added to the room. We had tonoay a differnt price , just for me to had 1 person it was an extra $365. Someone else i know i had to pay $300. The people who work the front desk know how to deal with the public , but eveyone else comes rude or says inappropriate things to you .

The pool area was very nice. The employees were all great. Was not very impressed with the buffet food. Also the room and especially the bathroom was starting to look very tired.

Will return had a great time!

The resort was too much for older people with walking challenges. We were not informed about aids that could have helped. The wheelchair that was offered was not acceptable...one broken brake. The room service offer was very limited. There was little provided for people with special diets. They provided a great deal of food. But the food value was questionable. Coffee was served in tiny cups. The bar service was watered down.

Great staff all round, food was good with lots of variety and the nightly entertainment was fun. Kids enjoyed the waterpark.

Wonderful place to visit with kids on grand side. All staff are so friendly n helpful. If you go to Jamaica you have to stay at this place. Very pleased with all inclusive deal. Nice beaches n clean.

Worst place I’ve ever stay at in my entire 14 years of traveling internationally!

Food and accommodations was horrible. The resort is very huge but needs updating and a face-lift.

Property is big and has plenty to do. But it’s old and needs renovation. My room smelled like toilet water the entire time.

Salt Coppers Villa Runaway Bay Saint Ann

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Bahia Principe Grand Jamaica - All Inclusive places you within a few miles (5 km) of Runaway Bay Beach and Cardiff Hall Beach. This 850-room, 4-star property has 3 outdoor pools along with a full-service spa and a free water park. Located centrally in Runaway Bay, it's connected to the convention center and also close to Flavours Beach and Green Grotto Caves.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:30 AM. There are ample dining options with 5 onsite restaurants, including Orquidea, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room.


Rooms

Plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Balconies or patios, sofa beds, and sitting areas are also standard.


Property features

Bahia Principe Grand Jamaica - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. There's free parking and an airport shuttle for a fee. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, an indoor pool, and a children's pool.

Room options

Room (Junior Suite Superior)

2 Double Beds | 1 King Bed | Sleeps 4

Junior Room, Sea View (Superior)

1 King Bed and 2 Double Beds | Sleeps 4

Room (Junior Suite Superior Sea View)

2 Double Beds | 1 King Bed | Sleeps 4

Room

1 King Bed and 2 Double Beds | Sleeps 4

Guest reviews for Bahia Principe Grand Jamaica - All Inclusive

Everyone (45) Couples (24) Family (32)
4
Family with small children

It was Easter week a lot of people attended that week Problem was the lines were long in the buffet restaurant and the food would run out quickly especially the children meals Even run out of ketchup which children thinks a vegetable for them. They should let us reserve more than 3 restaurants for the week . Maybe this is the reasons buffet restaurant are overcrowded. Otherwise the stay was wonderful. The rooms need an upkeep like the doors and bed felt like cardboard. It rained during the night need roofing rain coming in hallway near elevator plaster on floor. Like I said after being home for 2 years from Covid I had a great time. Beautiful landscape and beach also the pool

By on Jun 13, 2022

Review comment responded on Jun 15, 2022

Dear Guest, Thank you for your comments. Accept our sincerest apologies. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards, Online Reputation

4
Family Partner Couples

Love it

By on Jun 10, 2022

Review comment responded on Jun 10, 2022

Dear Guest, Thank you for your comments. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

1
Family

Terrible service, not worth the money. Please look to stay elsewhere.

By on May 25, 2022

Review comment responded on Jun 11, 2022

Dear Guest, Thank you for your comments. Accept our sincerest apologies for the concerns noted. Please rest assured that your feedback has been forwarded to the head of the relevant departments We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards

3
Family

The property was beautiful on the outside The inside needs some upgrades The room lamp was.falling apart I could not get enough towels Some staff was rude and unfriendly I enjoyed my excursions and the driver was very nice

By on May 22, 2022

Review comment responded on Jun 10, 2022

Dear Guest, We appreciate your comments; we see them as opportunities for improvement to continue working towards our product, quality, and services. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We apologize if at this time we were unable to exceed your expectations, we are looking forward to hosting you again in the near future to experience our new services. Best Regards, Melissa Burrell Online Reputation Coordinator

3
Family with small children

I would not stay here again. The outside grounds were beautiful and well kept. The beach, pool, ocean were all great. The service was awful and not friendly Inside the hotel smelled and was dark Nothing worked in the room, beds were small and uncomfortable, the shower door did not shut and leaked everywhere Check-in was terrible! They made us wait an hour past check in time, then sent us to a room with zero instruction and had to ask house keeping where the room was. When we got to the room the key card didn't work, the staff couldn't be bothered, they were totally over booked and not prepared

By on Apr 22, 2022

Review comment responded on May 5, 2022

Dear Guest, We appreciate your comments; we see them as opportunities for improvement to continue working towards our product, quality, and services. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We apologize if at this time we were unable to exceed your expectations, we are looking forward to hosting you again in the near future to experience our new services. Best Regards, Melissa Burrell Online Reputation Coordinator

2
Family

The front desk was not informative of the property when checking in. When calling the front desk from our room it took forever for someone to respond. The manager was never available to complain. Not enough dinning options for families to make reservations at the specialty restaurants. Long lines for breakfast, lunch and dinners to dine at the common restaurant which caters to families. The exterior of the property is beautiful, however the interior is old and out dated.

By on Apr 22, 2022

Review comment responded on May 5, 2022

Dear Guest, We appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in the mentioned areas. We must apologies for not being able to exceed your expectations at this time during your vacation. We hope you will come again to enjoy our new. services. Warmest Regards, Melissa Burrell Online Reputation Coordinator

2
Friends

On the grand side they dont offer much. Everything shuts down around 10. The only thing to do is go to the village where there is music playing & a bar, and if you get hungry theres the snack bar that only services burgers ,hotdogs & fries . At night the resort doesnt have much to offer. During the say its better . Oh, Room service isnt included on granside. And lets just say the cleaning staff needs to be retrained . The tub in our bathroom was grey, the mirror was dirty,cups in the room still had food on them. Not to mention you need your roomkey to turn the electricity on in the room, and mine wasnt working. I had to go to the front desk 3 times about it . I traveled with a group of friends for a wedding, and every last one of us had the same issue where we ended up having tobpay more money because they didnt see the other guest we had already added to the room. We had tonoay a differnt price , just for me to had 1 person it was an extra $365. Someone else i know i had to pay $300. The people who work the front desk know how to deal with the public , but eveyone else comes rude or says inappropriate things to you .

By on Mar 29, 2022

Review comment responded on Mar 30, 2022

Dear Guest, We appreciate your comments; we see them as opportunities for improvement to continue working towards our product, quality, and services. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We apologize if at this time we were unable to exceed your expectations, we are looking forward to hosting you again in the near future to experience our new services. Best Regards, Melissa Burrell Online Reputation Coordinator

3
Partner Couples

The pool area was very nice. The employees were all great. Was not very impressed with the buffet food. Also the room and especially the bathroom was starting to look very tired.

By on Mar 22, 2022

Review comment responded on Mar 22, 2022

Dear Guest, Thank you for your comments. Accept our sincerest apologies for the incident during your stay. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

5
Family

Will return had a great time!

By on Mar 21, 2022

Review comment responded on Mar 21, 2022

Dear Guest, It is a pleasure to read that you enjoyed your stay and our beautiful resort. We hope to see you again to give us another opportunity to host you at our hotel in order to offer the best possible experience. Warmest Regards, Melissa Burrell Online Reputation Coordinator.

3
Everyone

By , from Charlotte on Mar 17, 2022

Bahia Principe Grand Jamaica - All Inclusive

Salt Coppers Villa, Runaway Bay, Saint Ann
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