Bahia Principe Grand Jamaica - All Inclusive

4.0 star property
Family-friendly beachfront location with 3 outdoor pools

Choose dates to view prices

Photo gallery for Bahia Principe Grand Jamaica - All Inclusive

10 bars/lounges, swim-up bar, poolside bar, beach bar
Water park
Lobby
Buffet
Beach/ocean view

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast included
  • Bar
  • All inclusive
  • Room service

Explore the area

View in a map
Salt Coppers Villa, Runaway Bay, Saint Ann
  • Place, Runaway Bay Beach
    ‪4 min drive‬
  • Place, Ocean View Beach
    ‪5 min drive‬
  • Place, Cardiff Hall Beach
    ‪5 min drive‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪60 min drive‬

Room options

Junior Suite (Superior)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Junior Suite Ocean Front)

7.8 out of 10
Good
(26 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

10.0 out of 10
Exceptional
(3 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

7.0 out of 10
Good
(2 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

7.0 out of 10
Good
(27 reviews)
  • 462 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Sea View (Superior)

  • 463 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront (Superior)

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Sea View (Superior)

  • 463 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Sea View (Superior)

  • 463 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Sea View (Superior)

  • 463 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront

  • 463 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

  • 462 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Premium)

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Premium)

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Premium)

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Premium)

9.0 out of 10
Wonderful
(2 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Premium)

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

7.2 out of 10
Good
(319 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (Superior)

7.2 out of 10
Good
(126 reviews)
  • 463 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the neighborhood

Runaway Bay

Located within 2 miles (3 km) of Green Grotto Caves, Bahia Principe Grand Jamaica - All Inclusive places you within a few miles (5 km) of Ocean View Beach. This 850-room, 4-star property has 3 outdoor pools along with a full-service spa and a free water park. Located centrally in Runaway Bay, it's connected to the convention center and also close to Cardiff Hall Beach and Runaway Bay Beach.

What's nearby

  • Green Grotto Caves - 3 min drive - 2.2 miles
  • Runaway Bay Beach - 4 min drive - 2.1 miles
  • Flavours Beach - 4 min drive - 2.1 miles
  • Ocean View Beach - 5 min drive - 2.1 miles
  • Cardiff Hall Beach - 5 min drive - 2.1 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 66 min drive

Restaurants

  • ‪The Jasmin - ‬2 min walk
  • ‪Orquídea Buffet - ‬4 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Las Olas - Rodizio - ‬13 min walk
  • ‪Mikado Japanese Restaurant - ‬1 min walk

About this property

Bahia Principe Grand Jamaica - All Inclusive

Family-friendly beachfront location with 3 outdoor pools
Bahia Principe Grand Jamaica - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. There's free parking and an airport shuttle for a fee. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Balconies or patios, sofa beds, and sitting areas are also standard.
An outdoor tennis court and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Spa Grand Bahia Principe Jamaica. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Beach Restaurant
  • Jerk Center
  • Nyam
  • Round Island Food Market
  • The Knife

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycles
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Mini golf
  • Motor boating
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 10 buildings
  • 7 floors
  • Banquet hall
  • Built in 2007
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests should be aware that this property’s private beach has a clothing-optional area.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Grand Bahia Principe Jamaica
Grand Bahia Principe Jamaica All Inclusive
Jamaica Grand Bahia Principe All Inclusive
Grand Bahia Principe Jamaica All Inclusive Runaway Bay
Bahia Principe Jamaica Inclus
Bahia Principe Grand Jamaica
Bahia Principe Grand Jamaica All Inclusive
Grand Bahia Principe Jamaica All Inclusive
Bahia Principe Grand Jamaica - All Inclusive Runaway Bay

Frequently asked questions

Are there all-inclusive rate plans at Bahia Principe Grand Jamaica - All Inclusive?

Bahia Principe Grand Jamaica - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, kayaking, and rowing/canoeing.

How much does it cost to stay at Bahia Principe Grand Jamaica - All Inclusive?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Bahia Principe Grand Jamaica - All Inclusive on Oct 5, 2025 start from $274.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Bahia Principe Grand Jamaica - All Inclusive?

Bahia Principe Grand Jamaica - All Inclusive offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What can I see near Bahia Principe Grand Jamaica - All Inclusive?

Based on positive ratings, guests enjoy the property's location in Runaway Bay, which is close to Cardiff Hall Beach, Ocean View Beach, and Green Grotto Caves. You'll also find Runaway Bay Beach and Puerto Seco Beach Park within a short drive.

Will I be able to park at Bahia Principe Grand Jamaica - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking and electric car charging are also available for guests.

Is there a spa available at Bahia Principe Grand Jamaica - All Inclusive?

Spa Grand Bahia Principe Jamaica is the property's spa and services include beach massages, hot stone massages, and reflexology.

Does Bahia Principe Grand Jamaica - All Inclusive include a casino?

No, Bahia Principe Grand Jamaica - All Inclusive doesn't have a casino.

Is there an indoor pool at Bahia Principe Grand Jamaica - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Bahia Principe Grand Jamaica - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including a beach bar, 3 outdoor pools, and a beachfront restaurant.

Does Bahia Principe Grand Jamaica - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Bahia Principe Grand Jamaica - All Inclusive have a restaurant that serves breakfast?

Yes, Bahia Principe Grand Jamaica - All Inclusive has 8 restaurants, and serves free buffet breakfast each morning.

Does Bahia Principe Grand Jamaica - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Bahia Principe Grand Jamaica - All Inclusive.

Are there connecting rooms at Bahia Principe Grand Jamaica - All Inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

Where is the closest airport to Bahia Principe Grand Jamaica - All Inclusive?

The closest major airport to Bahia Principe Grand Jamaica - All Inclusive is Ocho Rios (OCJ-Ian Fleming Intl.), which is 27.7 mi away (58 minutes by car).

Are there rooms with balconies at Bahia Principe Grand Jamaica - All Inclusive?

Yes, every guestroom at Bahia Principe Grand Jamaica - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Bahia Principe Grand Jamaica - All Inclusive offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Bahia Principe Grand Jamaica - All Inclusive.

Bahia Principe Grand Jamaica - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 998 out of 2623 reviews
Rating 8 - Good. 662 out of 2623 reviews
Rating 6 - Okay. 410 out of 2623 reviews
Rating 4 - Poor. 227 out of 2623 reviews
Rating 2 - Terrible. 326 out of 2623 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Chevron

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
.
Stayed 2 nights in Sep 2025

6/10 Okay

Leon, Chicago

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Upon check-in, the line was very unorganized, and people kept cutting ahead. The front desk also did not give me towel cards at check-in, and I only found out I needed one when I went to get a towel. I had to go back to the desk just to get a card. The room looks very outdated and worn. The faucets are loose, the conditioner was empty, and the phones do not work. I complained about the phone, and the maintenance staff took it, saying they would replace it, but no one ever came back to do so. The food is just okay; it tastes the same every day. On the positive side, the pools are very well maintained, and the beach is beautiful. However, my girlfriend felt a little unsafe because a man kept trying to sell her something.
Stayed 4 nights in Aug 2025

6/10 Okay

Elizabeth, Ballston Lake

Stayed 3 nights in Aug 2025

8/10 Good

Patrice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was huge and beautiful any and everything you can ask for.. only issue i had was when we asked for the shower head to me fixed on two occasions no one ever fixed it so we forth for 5 days with a broken shower head that kept leaking plus our phone in the room did not work for two days and we had too keep going to the front desk
Stayed 5 nights in Jul 2025

10/10 Excellent

Sherree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was nice and clean but when it comes to the food they should have more options to go eat besides the buffet. Also they should let guests know they need to make reservations for the other restaurants the day they check in. They did not tell us so we didn’t get to experience the other restaurants beside the buffet only. Other than that, the staff was nice and the property was safe and clean.
Stayed 5 nights in Jul 2025

8/10 Good

Vandon

Stayed 3 nights in Jul 2025

8/10 Good

Jose A

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like SPA. I unlike buffet.
Stayed 7 nights in Jun 2025

10/10 Excellent

Jimmy D

Stayed 5 nights in Jun 2025

4/10 Poor

India

Stayed 4 nights in Jun 2025

8/10 Good

peas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the food on the buffet and everywhere was always cold The late night snack everything was cold. Why is the food always cold?
Stayed 3 nights in Jun 2025

6/10 Okay

Monika

Liked: Cleanliness
The resort itself was beautiful and well mentioned. The beach was amazing, the pools were nice. Our room was very outdated and didn’t look anything like the newly remodeled rooms in the pictures on their website. Our key cards deactivated multiple times throughout the week and we had to keep visiting the front desk to reactivate them. They also double booked our room and a family walked in on us sleeping at midnight. The staff at the front desk are rude, unhelpful, and give you attitude even when you’re being kind to them. They mumble under their breath and are very apathetic about their jobs. We were celebrating a birthday and anniversary. They said they would send up champagne and chocolates to our room, which we never received. Five days later, I placed a special request at the desk for champagne to be sent to the room. The lady reassured me that it would be sent up, yet we never received anything. The food was very boring and made almost every single member in my family sick multiple times. The buffet had the same exact selection every day (lunch and dinner), severely lacking variety. There were not many options to eat at all, unlike other large resorts we have been to. They also lost my family member’s bag on the way to the hotel, and everyone refused to help us. They were overall indifferent. The drinks were bottom tier and made with the cheapest alcohol possible. The bartenders, however, were generally very nice and welcoming. overall would not stay here again.
Stayed 7 nights in Jun 2025

10/10 Excellent

Belineda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love it
Stayed 4 nights in Jun 2025

10/10 Excellent

Nia

Stayed 5 nights in Jun 2025

4/10 Poor

Chantaille

The property itself is nice. A tad bit outdated, definitely needs updgrades. I had an junior suite sea view. The lamps were old and yellowed. Bad lighting in room. The beds were outdated. The balcony ceiling was in bad shape. Needs to be painted. The view of the beach was beautiful. The bathrooms weren't thoroughly cleaned, there was hair all over the place. The water they used to mop the floors was smelly. Perhaps they need
Stayed 5 nights in Jun 2025

2/10 Terrible

Keisha C

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
SAVE YOUR MONEY!!! This place is horrible!!! First of all it smells of sewage. The halls the rooms, everywhere.Then the roaches!! They are everywhere!! On the rooms, halls, elevators and buffet. I asked the housekeeper what to do. She mentioned that I could call maintenance and they could come and try to exterminate. Try!!??? I had to ask daily for basic items. No towels, soap, blankets, toilet paper . When I first arrived I assumed the room wasn’t set up.I had to request towels, pillows, toilet paper, facecloths and soap. Then I realized that I had to request towels and facecloths daily!! It would take hours. I would end up going to the front desk to ask for towels and facecloths every night . So annoying! I spoke with guest services, manager, front desk you name it. They don’t care. I say sorry, but nothing changes. NOTHING!! The place is falling apart. Peeling paint, dark dingy rooms, poor lighting and again the smell. Elevators that are out of service meaning you have to walk up many flights of stairs. Good luck if you can’t. The place is huge and the service suffers for it. You can tell and feel that the staff is just going about their business. No one cares. I could NEVER recommend this place. As a Jamaican it’s embarrassing. So many other places are doing an amazing job.
Stayed 7 nights in Jun 2025

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Book for 2 Expedia paid for 2. Once I arrived at the hotel they said I only had one booking and was forced to pay an extra $1000 still fighting for my refund. Most Staff is very rude nasty looks possibly jealousy. Half the hotel is off limits depending on on your wrist band. Half the hotel must use keep card for room which has to be reset daily. Other half can used wrist band for room entry. Food is very bland no season. All the best food are at the restaurant but you can only go to 3 with reservations depend on how many nights you are there I was there 6 nights. Barely any entertainment that they promise. Club been closed for 4 months but the site doesn’t say that. Only 1 show in theater a week but you must pay extra to go. Overall 3/10 entire trip.
Stayed 6 nights in Jun 2025

8/10 Good

Angelica Lucia Toruno

Traveled with group
Liked: Staff & service
The staff, specifically the entertainment staff is what made our stay the best. But the fact that upon checking in and arriving to our room, there were no towels and we immediately contacted the front desk multiple times...we didn't receive towels until nearly 6 hours later at 11PM. Then we had our room cleaned two days later, again no new towels were left, we had to be on the hunt and finally received some that evening. From fear of not getting towels we didn't get our room cleaned for the rest of our stay. The mini bar was poor name to call it that. The toilet paper holder was on it's last hinge. And there were never enough food - things were always empty like beef patties (never got to try one), bacon, mangoes, etc.
Stayed 5 nights in Jun 2025

2/10 Terrible

Anthony, Hoddesdon

Traveled with family
Disliked: Cleanliness, staff & service
Staff are very rude and unapologetic. I was given a different room to what I requested and when I was switched to the correct room the following day is smelled like a sewer and had no towels or toilet paper. It definitely was a challenging few days so would not recommended. The positive is the food and entertainment provided was very good
Stayed 3 nights in Jun 2025

10/10 Excellent

Sophia

Liked: Cleanliness, amenities, property conditions & facilities
Whilst the food was in abundance a great deal was cold and undercooked . The pumpkin for the most part was cold,more cold dishes were cabbage, pak choi,mix vegetables. The oxtail was truly undercooked, however, my family and I truly had lots of great fun at your facility.
Stayed 6 nights in Jun 2025

6/10 Okay

Bai Yang

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2025

8/10 Good

Pamela

Stayed 6 nights in Jun 2025

8/10 Good

Ian

Liked: Cleanliness
Disliked: Amenities
The amenities are dated but we were told that they are in the process of upgrading the property. The rooms lacked adequate power outlets. On the other hand the customer service experience was great. The staff was always kind, asking if they could assist with anything. The food was also good.
Stayed 4 nights in Jun 2025

10/10 Excellent

Igenie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice you find everything you want in this property
Stayed 4 nights in Jun 2025

8/10 Good

Wilhem

Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff were very friendly . They were very helpful. During my stay we went out of towels we called several times before we received our towels. One of my kid had used the bathroom but it was clogged. I called for help no one came to fix the toilet.
Stayed 4 nights in Jun 2025

2/10 Terrible

Handa

Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here few years ago and had a great experience however this time was different, I did not get the double bed room I booked, the hotel was full, and one blanket and a sheet to cover with for four people, I asked them for two days out of my four day trip for blankets, had to threaten to use the curtains to cover with for them to give me two small wool blankets that felt like sand paper. I even got as far as calling their corporate office, food was not appealing as last time, and the shows were bland musicians, not like a few years ago.
Stayed 4 nights in Jun 2025