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Recent guest reviews

I wanted to enjoy this resort but I just couldn’t. Check in was ok. Pretty annoying signing in on the iPads and it was having technical difficulty. Pretty annoying. First thing I noticed was the pool. It told me everything I needed to know about the resort. It looked like a old out dated rec center pool. The rooms were clean. The resort just looked weathered and outdated. Furniture looked cheap and old. The pictures made it look much better. Very disappointing! The food was mediocre. They ran out of jerk chicken often. The portions were small. Everything was buffet style. Everything was served in paper boxes and paper cups and plastic utensils. I’m assuming because of covid. But it just really brought down the quality of everything. But understandable. I paid $95 to do the candlelight dinner on the beach. The set up was nice on the beach with candles. The food however was the same damn buffet food we ate the night before. They could have at least cooked real food for that. Now my major problem with my entire stay was the hospitality. The staff were rude and not really eager to help. If you asked a question you got no with no explanation. I asked the front desk for a mask! their restaurant requires one for entry. The woman simple said no. I stood for a second expecting her to tell me where else 2 get one.but no. We even asked a woman where a bar was and she rolled her eyes at my boyfriend and then answered. I couldn’t believe it. I never had service like this on a vacation.

Waited over 2 hours just to be checked in, wasn’t able to book any excursion due to this missed out on restaurants and bars because closed at 5, room service had pink burgers and chicken

Love the staff, everyone was friendly and professional

I enjoyed my stay at Azul . The thing I liked most is that the property is right on the beach . The beach was just beautiful to see and experience every morning . The staff was great . The food was also great . My boyfriend had a minor issue with his stay in that he ordered room service one night & it never came . However we did not get charged as it’s an all inclusive resort . The events at the hotel , excursions and water sports were also great . Only downside for some of the events was that they played non Caribbean music the whole time which was dissatisfying . The spa services was fantastic . I would stay at Azul the next time I decide to visit Negril .

Very good service, pretty grounds, good entertainment, the only issue was the food. We celebrated out anniveraary and they made me a special dinner that was delicious. But overall, the food could have been better

Beautiful location and beach, rooms need updated, some workers don’t even acknowledge you at the bar if you want a drink-like they could care less... food good try the specialty restaurants

Check-in was a bummer. Got to our room and it was not what we expected, being that we paid extra for the premium ocean view. Our room was nothing close to an ocean view. After addressing my concerns, they said they would switch our room the day after- and they did, but it was still inconvenient being that we couldn’t unpack our things and settle in until the day after. The food was mediocre. For a resort that claims to be gourmet, I was not very impressed. There were 2 buffet options that didn’t require reservations and 3 restaurants that required dinner reservations. We tried the Asian and Italian restaurants and they were awful. Ended up not even making reservations for the third. The food at the buffet was better so we ended up doing that or dining off the resort for dinner. Breakfast was usually good and beach bbq was the best. The staff is extremely friendly and helpful. Special shoutout to Akiem and Chayanne for being our go-to! Our housekeeper, Tina was also great. Overall, this would be a solid experience without the room mixup in the beginning. I hope management takes this into consideration for future guests.

Beach was beautiful and the food was good. The rooms were clean

This resort had some of the nicest people and most calm beach I've visited in a long time would defenitely return had an amazing stay,

The price we paid completely not worth the money. The check in process absolutely inefficient the staff is very slow customer service is not very impressive at all.The rooms are horrible and need to be updated.

Nice resort beach was great location is good food could have been better

Absolutely fantastic resort— food was great and most staff was great. Could have done a much better job letting us know where/when restaurants were open and what they offered and what all was included in our stay. Other that that it was absolutely fantastic. The crew that handled beach towel service and beach butlers were amazing!

Norman Manley Blvd Negril Westmoreland

Hotel highlights

  • Steps from Seven Mile Beach and Kool Runnings Water Park
  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma is adjacent to popular attractions such as Seven Mile Beach and Kool Runnings Water Park. This 283-room, 5-star property has 7 outdoor pools along with a full-service spa and 9 restaurants.


Dining

Free cooked-to-order breakfast is served each morning from 7 AM to 11 AM. There are multiple options for onsite dining with 9 restaurants, including Mahogany, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Di Romagna with its ocean views. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

All 283 rooms feature free minibar items, furnished balconies or patios, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer hydromassage showers, hair dryers, and free toiletries. Safes, phones, and ironing boards are also available.


Property features

Guests of Azul Beach Resort Negril, Gourmet All Inclusive by Karisma have access to a full-service spa, 7 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a fitness center, free WiFi in public areas, and a business center.

Room options

Premium Suite, Ocean View (Swim Up)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Family Suite, Ocean View

1 Double Sofa Bed and 1 King Bed | Sleeps 4

Premium Suite, Ocean View (Couples Adult Section)

1 King Bed | Sleeps 2

Premium Suite, Ocean View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Azul Beach Resort Negril, Gourmet All Inclusive by Karisma

Everyone (22) Couples (13) Family (5) Other (1) Friends (1)
1
Partner Couples

I wanted to enjoy this resort but I just couldn’t. Check in was ok. Pretty annoying signing in on the iPads and it was having technical difficulty. Pretty annoying. First thing I noticed was the pool. It told me everything I needed to know about the resort. It looked like a old out dated rec center pool. The rooms were clean. The resort just looked weathered and outdated. Furniture looked cheap and old. The pictures made it look much better. Very disappointing! The food was mediocre. They ran out of jerk chicken often. The portions were small. Everything was buffet style. Everything was served in paper boxes and paper cups and plastic utensils. I’m assuming because of covid. But it just really brought down the quality of everything. But understandable. I paid $95 to do the candlelight dinner on the beach. The set up was nice on the beach with candles. The food however was the same damn buffet food we ate the night before. They could have at least cooked real food for that. Now my major problem with my entire stay was the hospitality. The staff were rude and not really eager to help. If you asked a question you got no with no explanation. I asked the front desk for a mask! their restaurant requires one for entry. The woman simple said no. I stood for a second expecting her to tell me where else 2 get one.but no. We even asked a woman where a bar was and she rolled her eyes at my boyfriend and then answered. I couldn’t believe it. I never had service like this on a vacation.

By on Jun 9, 2021

Review comment responded on Jun 14, 2021

Thank you for your review, we are truly very sorry that you could not enjoy the resort or vacation experience. We appreciate your comments and we have taken on board all points raised in your review. It is very disappointing to hear you experienced inconsistencies with the level of quality and service, we can assure you that this is not what we like to hear nevertheless all feedback received are gifts ; your comments will be used constructively to perfect our vacation experience

1
Friends Business Business

Waited over 2 hours just to be checked in, wasn’t able to book any excursion due to this missed out on restaurants and bars because closed at 5, room service had pink burgers and chicken

By on May 21, 2021

Review comment responded on May 23, 2021

Dear Expedia user On behalf of the staff and management at Azul Beach Resort Negril by Karisma, we would like to thank you for sharing your review detailing your current experiences with us. As you are at the hotel, we would like to urge you to contact our chief concierge and guest service at the lobby of the Azul Beach Resort Negril by Karisma as unfortunately, we can not identify you or your reservation from the information shared on this website We are truly very sorry to hear of your experiences and challenges encountered to date however we would like the opportunities to change your perceptions and ensure we go above and beyond for you during the remainder of your stay, surpassing all expectations. Sincerely,

5
Family

Love the staff, everyone was friendly and professional

By on May 6, 2021

Review comment responded on May 6, 2021

Thanks for sharing your review with us.

4
Partner Couples

I enjoyed my stay at Azul . The thing I liked most is that the property is right on the beach . The beach was just beautiful to see and experience every morning . The staff was great . The food was also great . My boyfriend had a minor issue with his stay in that he ordered room service one night & it never came . However we did not get charged as it’s an all inclusive resort . The events at the hotel , excursions and water sports were also great . Only downside for some of the events was that they played non Caribbean music the whole time which was dissatisfying . The spa services was fantastic . I would stay at Azul the next time I decide to visit Negril .

By , from Brooklyn, NY on Jan 7, 2021

Review comment responded on Jan 7, 2021

Hello Francheska, Thanks for your feedback. I'm happy to hear that you enjoyed your stay with us. It's also a pleasure to know that you enjoyed our meal offerings, Spa services and the property. See you soon on your return visit .

5
Everyone

By on Oct 6, 2020

Review comment responded on Oct 8, 2020

Dear Expedia User, Thank you for such a wonderful review and for sharing your experiences with the Trip Advisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica. Kind Regards.

4
Partner Couples

Very good service, pretty grounds, good entertainment, the only issue was the food. We celebrated out anniveraary and they made me a special dinner that was delicious. But overall, the food could have been better

By , from New york on Sep 17, 2020

Review comment responded on Sep 17, 2020

Dear Robyn, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. Thank you again for your review, and we look forward to hosting you here at Azul Beach Resort Negril by Karisma many times more in the future!

5
Everyone

By on Jul 15, 2020

Review comment responded on Jul 25, 2020

Dear Orbitz user, Thank you for your review and kinds words, we appreciate the time taken to share your experiences. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future!

4
Everyone

Beautiful location and beach, rooms need updated, some workers don’t even acknowledge you at the bar if you want a drink-like they could care less... food good try the specialty restaurants

By , from Michigan on Mar 18, 2020

Review comment responded on Apr 3, 2020

Dear Keli Thank you very much for taking the time to share your experience with the Expedia community, it was an honor to host your recent stay with us. While we are very happy to know you did find many aspects of your stay to be enjoyable, it is disappointing to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however I am very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned.

4
Partner Couples

Check-in was a bummer. Got to our room and it was not what we expected, being that we paid extra for the premium ocean view. Our room was nothing close to an ocean view. After addressing my concerns, they said they would switch our room the day after- and they did, but it was still inconvenient being that we couldn’t unpack our things and settle in until the day after. The food was mediocre. For a resort that claims to be gourmet, I was not very impressed. There were 2 buffet options that didn’t require reservations and 3 restaurants that required dinner reservations. We tried the Asian and Italian restaurants and they were awful. Ended up not even making reservations for the third. The food at the buffet was better so we ended up doing that or dining off the resort for dinner. Breakfast was usually good and beach bbq was the best. The staff is extremely friendly and helpful. Special shoutout to Akiem and Chayanne for being our go-to! Our housekeeper, Tina was also great. Overall, this would be a solid experience without the room mixup in the beginning. I hope management takes this into consideration for future guests.

By , from Bethlehem, PA on Mar 14, 2020

Review comment responded on Apr 3, 2020

Dear Cindy Thank you for the time taken to provide us your review of your recent stay at Azul Beach Resort Negril by Karisma; every comment raised by you it is of utmost importance at the time that we evaluate our hotel and services. It is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your experiences are not reflective of dining experiences and unique Gourmet Inclusive experience we offer to our guests. Your comments and feedback will be used constructively; ensuring we make every stay as close to perfection.

2
Friends

Beach was beautiful and the food was good. The rooms were clean

By on Dec 4, 2019

Review comment responded on Dec 7, 2019

Dear Guest, Thank you for your comments and for sharing your experiences with the community. I’m sure your review will help many with future vacation choices. Please apologize for any area of our services that did not achieve your expectations, we have shared with the necessary departments. Our mission is to make every stay as close to perfection. Kind Regards

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma

Norman Manley Blvd, Negril, Westmoreland
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