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Azul Beach Resort Negril, Gourmet All Inclusive by Karisma

5.0 star property

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Photo gallery for Azul Beach Resort Negril, Gourmet All Inclusive by Karisma

Lobby
Creator video
Exterior
Premium bedding, free minibar, in-room safe, individually decorated
Aerial view

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Norman Manley Blvd, Negril, Westmoreland
  • Place, Seven Mile Beach
    ‪7 min walk‬
  • Place, Bloody Bay Beach
    ‪16 min walk‬

Room options

View all photos for Premium Suite, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Premium Suite, Ocean View

7.0 out of 10
Good
(37 reviews)
  • Ocean view
  • 608 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Premium Suite (Swim Up)

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 427 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite, Ocean View (Swim Up)

Premium Suite, Ocean View (Swim Up) | View from room

Premium Suite, Ocean View (Swim Up)

7.0 out of 10
Good
(7 reviews)
  • Ocean view
  • 608 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Room, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room, Ocean View

8.0 out of 10
Very good
(37 reviews)
  • Ocean view
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Honeymoon Suite, Beachfront

Premium bedding, free minibar, in-room safe, individually decorated

Honeymoon Suite, Beachfront

  • Ocean view
  • 796 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Premium bedding, free minibar, in-room safe, individually decorated

Suite, 2 Bedrooms

  • Ocean view
  • 818 sq ft
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Honeymoon Suite, Beachfront (Swim Up)

Premium bedding, free minibar, in-room safe, individually decorated

Honeymoon Suite, Beachfront (Swim Up)

  • 796 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite (Swim Up)

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Suite (Swim Up)

7.8 out of 10
Good
(18 reviews)
  • Ocean view
  • 403 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Suite

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite

  • Ocean view
  • 484 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for Family Suite (Loft)

Family Suite (Loft) | Premium bedding, free minibar, in-room safe, individually decorated

Family Suite (Loft)

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 683 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Suite

8.0 out of 10
Very good
(26 reviews)
  • Resort view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite

Premium bedding, free minibar, in-room safe, individually decorated

Premium Suite

7.6 out of 10
Good
(8 reviews)
  • Partial ocean view
  • 428 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Negril

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma places you within a 10-minute stroll of Seven Mile Beach and Percy's Riverside Retreat. This 283-room, 5-star property has 7 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Seven Mile Beach - 7 min walk - 0.4 miles
  • Bloody Bay Beach - 16 min walk - 0.9 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 95 min drive

Restaurants

  • ‪Restaurant Negril - ‬3 min drive
  • ‪Di Romagna Italian Cuisine at Azul Sensatori - ‬2 min walk
  • ‪Mahogany - ‬3 min walk
  • ‪Hedonism II - Delroy's Bar - ‬3 min drive
  • ‪HUA HIN - ‬2 min walk

About this property

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma

Guests of Azul Beach Resort Negril, Gourmet All Inclusive by Karisma have access to a full-service spa, 7 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and securing valuables. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free minibar items, balconies or patios, and coffee makers are also available.
7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Vassa Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 beach bars
  • 4 bars/lounges
  • 4 swim-up bars
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ackee
  • Di Romagna
  • Garfield Beachouse
  • Hua Hin
  • Mahogany

Things to do

  • 7 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Parasailing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Tennis
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • No elevator

More

  • Art Deco architecture
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

All Inclusive Azul Sensatori

Azul Sensatori All Inclusive Hotel Jamaica

Azul Sensatori Jamaica

Jamaica Azul

Jamaica Azul Sensatori

Jamaica Sensatori

Sensatori All Inclusive

Sensatori Azul Jamaica

Sensatori Jamaica

Azul Sensatori Jamaica Gourmet Inclusive Karisma Negril

Azul Sensatori Jamaica Gourmet Inclusive Karisma

Azul Beach Sensatori Jamaica Negril

Azul Beach Sensatori Jamaica

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Azul Beach Resort Sensatori Jamaica by Karisma

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Azul Beach Negril Gourmet All Inclusive Karisma

Azul Beach Resort Negril Gourmet All Inclusive Karisma

Azul Beach Negril Gourmet All Inclusive Karisma

Hotel Azul Beach Resort Negril, Gourmet All Inclusive by Karisma

Azul Beach Resort Negril by Karisma Gourmet All Inclusive

Azul Sensatori Jamaica Gourmet Inclusive Resort by Karisma

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Azul Beach Gourmet All Inclusive Karisma

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Azul Sensatori Jamaica All Inclusive

Azul Beach Resort Sensatori Jamaica

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Frequently asked questions

Will I find all-inclusive options at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma is an all-inclusive resort and rates come with all meals and onsite activities. Activities include kayaking, surfing/body boarding, and soccer.

How much does it cost to stay at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma on May 28, 2026 start from $360, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

What's there to do close to Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

This property in Negril is within a 10-minute walk of Seven Mile Beach and Percy's Riverside Retreat. You'll also find Bloody Bay Beach and Bloody Bay less than a mile away.

Is parking available on site at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Yes, self parking is offered for free at the property.

Is there a spa available at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Vassa Spa is the property's spa and services include deep-tissue massages, beach massages, aromatherapy, and couples treatments.

Does Azul Beach Resort Negril, Gourmet All Inclusive by Karisma have luxury amenities?

Yes, guests can indulge in luxuries such as 7 outdoor pools, an ocean-view restaurant, and beachside massages at this property.

Does Azul Beach Resort Negril, Gourmet All Inclusive by Karisma feature a casino?

No, Azul Beach Resort Negril, Gourmet All Inclusive by Karisma doesn't have a casino.

Will I find an indoor pool at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

No, this property doesn't have an indoor pool; however, there are 7 outdoor pools.

Is Azul Beach Resort Negril, Gourmet All Inclusive by Karisma good for couples?

This beachfront property offers plenty of amenities for couples including an ocean-view restaurant, 3 beach bars, and 7 outdoor pools.

Are there hot tubs at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

No, but this property does have a sauna.

Does Azul Beach Resort Negril, Gourmet All Inclusive by Karisma feature a restaurant that includes a breakfast menu?

Yes, Azul Beach Resort Negril, Gourmet All Inclusive by Karisma has 6 restaurants, and serves free buffet breakfast each morning.

Will Azul Beach Resort Negril, Gourmet All Inclusive by Karisma allow pets to stay for free?

No, pets aren't allowed at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma.

Are there connecting rooms at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

No, this property doesn't feature connecting guestrooms.

What is the closest airport to Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

The closest major airport to Azul Beach Resort Negril, Gourmet All Inclusive by Karisma is Sir Donald Sangster Intl. Airport (MBJ), which is about 29.9 mi away.

Are there rooms with balconies that I can book at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Yes, every guestroom at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma comes with a balcony/patio and some offer ocean and resort views.

Does Azul Beach Resort Negril, Gourmet All Inclusive by Karisma host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma.

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 321 out of 1008 reviews
Rating 8 - Good. 251 out of 1008 reviews
Rating 6 - Okay. 208 out of 1008 reviews
Rating 4 - Poor. 99 out of 1008 reviews
Rating 2 - Terrible. 129 out of 1008 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Christina Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2026

4/10 Poor

Franklin

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
STAFF- After checking in we were told there were no bell men available so we had to wait a few minutes. While waiting we noticed that persons that arrived and checked in after us were being escorted to their rooms by the same bell men that were unavailable to us. After waiting for about 40 mins I took our bags and went to find our room. WE DID NOT GET ESCCORTED. The next day after the room was made up we realized that the fridge was not re-stocked. We did not even get water. We called and asked for the fridge to be re-stocked but that did not happen, we had to go to one of the bars for water. About 4:30 that afternoon we realized that there were no clean washcloths so we called and requested some. We called about three times for the washcloths and none were received. The staff completely ignored us. I gave it two stars because its a lovely room
Stayed 2 nights in Feb 2026

8/10 Good

Bridget

Traveled with partner
We thoroughly enjoyed our stay at Azul Beach Resort in Negril. The best part was having the beach just steps from our room. The food was fantastic, and the staff were friendly and accommodating. Our beach dinner with Damien was a highlight. He promised it would be a night we would never forget, and he was absolutely right. A few details kept this from a higher rating. There was some inconsistency with room towels. Most days housekeeping left two, but on some days we had only one. Aside from our arrival day, we never received a bath mat, hand towels, or face cloths. After a rainstorm, the pool outside our swim-up room became unusable. We expected it could be cleaned within 24 hours, but it took four days before it was usable again. This was disappointing since we paid extra for the swim-up feature. The hotel mentioned they would send a gift basket to compensate for the loss of this service, but it never arrived. We were also approached daily to attend a 45–50 minute resort presentation in exchange for a “gift.” Although we were told it was not a timeshare presentation, we declined multiple times and found the repeated requests intrusive. Overall, a beautiful resort with wonderful staff and memorable experiences.
Our swim up pool four days after a rain storm.
wonderful entertainment
Tropical drinks melting in your hand
Superbowl screen
Stayed 10 nights in Feb 2026

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
The beach was beautiful. The staff was nice. Our room good but we could hear the traffic passing outside which was annoying, the food in the buffets was not bad but not always hot. The food in the restaurants was not hot, the service in the buffet down by building 12 was always good but the service everywhere else was.not very good. The restaurants by the main entrance, you cannot really have a quiet dinner in any of them as the entertainment outside is so loud and there are three restaurants there and this made dining experience unenjoyable.
Stayed 7 nights in Feb 2026

8/10 Good

Adrian

Stayed 5 nights in Feb 2026

4/10 Poor

Billie Jo

Traveled with partner
Liked: Cleanliness
We had to change rooms 3 times. Our concierge was amazing at helping but such a hassle. Limited selections of food but perfect lovation and beach. Not much entertainment either.
Stayed 7 nights in Dec 2025

8/10 Good

Gregory, Kemptville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was courteous. The food was very good. There is room for improvement regarding the replenishment of towels in the room.
Stayed 7 nights in Feb 2026

10/10 Excellent

Michelle

Stayed 2 nights in Jan 2026

10/10 Excellent

gregory edward

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great resort, somewhat dated but very clean and comfortable. Fantastic staff, can't say enough good things about everyone. Beach is great as is the food and drink. Met so many nice fellow travelers. Would definitely return.
Stayed 10 nights in Jan 2026

2/10 Terrible

Scott

Well from the get-go we were totally ignored and given the run around about why our Expedia representative wasn't meeting at the times that we were told to meet.We had to go down on two different occasions and wait almost an hour for the Expedia representative to tell us that he's not too sure when her departure will be so email him which we did twice and never received an answer and ended up having to pay out of pocket for our transportation from the hotel to the airport even though I've already paid through Expedia. Besides the fact that our room had a toilet leaking for almost a whole day before someone came and fixed it because we had to come down to the lobby twice to remind them and we needed towels to pick up the flooding. We couldn't get into our safe with our stuff in it and that took them over 24 hours to fix. We were swindled by the concierge and told we were getting a free massage and a free gift certificate for the gift shop but then after we came down was told there was an hour and a half presentation which we were not interested in so our whole morning had to be turned around. I've turned to Expedia for help because we were also charged 3 days after our departure for a room fee which then proceeded to have all of my cards canceled because of the unfamiliar charge. I've stayed at over 10 different resorts and I've never had this come up as an issue. When I contacted the hotel about it they told me basically I didn't understand how pre-authorizations worked. Beyond frustrated
Stayed 7 nights in Feb 2026

10/10 Excellent

Allison

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was great, the staff were extremely friendly and knowledgeable and the resort itself was very nice! Being 4 months out from a category 5 hurricane the resort looks fantastic. We will definitely stay there again!
Stayed 6 nights in Feb 2026

8/10 Good

Allan

Traveled with family
Liked: Cleanliness, amenities
Customer service was excellent
Stayed 5 nights in Feb 2026

6/10 Okay

Stacey

Stayed 7 nights in Jan 2026

10/10 Excellent

Judi, Barrie

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic staff and service, clean room, great food
Stayed 7 nights in Jan 2026

8/10 Good

Frances

Liked: Cleanliness, staff & service, amenities
We got off to a rocky start because we did not get the room we booked. They actually upgraded us for that night, but then we had to change rooms. But the staff were very nice, and the accommodations were great.
Stayed 3 nights in Feb 2026

8/10 Good

Don

Traveled with group
Liked: Cleanliness
Staff was excellent and beach was great.
Stayed 7 nights in Jan 2026

10/10 Excellent

Dejouire, lake forest

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All was good and the warmth welcome and attention of the staff made it a great and memorable stay
Stayed 5 nights in Feb 2026

8/10 Good

Reyna

Stayed 7 nights in Jan 2026

6/10 Okay

George

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The Beach was fantastic. But the resort and the staff seemed tired. Friendly but not much energy. No beach parties, while shows and activities lacked energy. Beach BBQ was delicious, but only saw it once. In fairness, the weather was not great, which was not their fault.
Stayed 7 nights in Jan 2026

6/10 Okay

Kimberly Kay

Liked: Cleanliness
We had to switch rooms twice due to things that weren't working accurately! Once we joined Prestige, we were able to get a Loft Suite. The staff is amazing! So friendly and people friendly! The rooms can really be updated! You should allow the locals to sell their crafts inside the resort! Please change up your entertainment. It was the same as last year when we were there. Also change up the buffet at the Mahogany. The chairs at the bar are very uncomfortable. Actually a guest tipped over and fell hard to the ground. Not even drinking. We Love the seven Mile Beach! It's a beautiful resort that just needs some updates. We'll be back next year again. It's our favorite place in Jamaica ❤️ One more thing, they should have clothing with your label on it ( Azul Resort ).
Stayed 12 nights in Jan 2026

10/10 Excellent

Lorna

Liked: Cleanliness, amenities, property conditions & facilities
The Staff was friendly ! We enjoyed the food and drinks. The resort is clean. I would go back there.
Stayed 6 nights in Jan 2026

8/10 Good

Mandi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and beds are comfortable. Staff is very nice and helpful.
Stayed 14 nights in Jan 2026

6/10 Okay

Meryl

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Excellent staff... poor management is the problem with this resort. The swimming pools, bars and grounds were beautifully maintained. The restaurants(not the plates/silverware/napkins) were very dirty and bugs and not your normal "beach" ants. If you move a table in the Italian restaurant 5 roaches come scurrying out. Dirt and dust on the glass sculpture in the Palms Breakfast restaurant with dead bugs stuck all over the place. Management needs to hire nighttime cleaning crew as the wait staff work very hard and are doing a great job. What needs to be done is outside their job duties and reflective of poor management. Front desk is a mess - need better hotel room software/communications. Rooms are hit or miss - we had a tough experience with a poor room(exposed electrical wires in the shower) but were then placed in a normal/decent room. The location is beautiful... so much potential if you get rid of whoever is running it currently.
Stayed 6 nights in Jan 2026

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Every staff member was happy and attentive! Beautiful resort!
One of the outside bars overlooking the sunset
Nightly entertainment
Beach
Stayed 5 nights in Jan 2026

8/10 Good

Diane Kay

Amazing staff
Stayed 7 nights in Jan 2026

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