Staff were great.
I love this hotel it's so beautiful and the people are fun
Moon Palace is great. Felt very safe especially from Covid. I think their could have been just a few more amenities for the price.
Definitely a beautiful experience ...customer service over and beyond the call of duty
I’ve stayed here a few times and it’s always a great experience.
Great experience, I will be back! Everything was great
I really loved this hotel. Just hate how long it takes to check in!
The wait to check in was too long and tiring! The check in clerk requested my passport which was strange.
the hotel was beautiful and the food and staff were excellent. Definitely plan to revisit
The pool and beach area was beautiful. the staff were unfriendly and ignored us most of the time. It was overpriced for what we got.
Birthday specials could be better with suprising the guest. I’ve had better surprises although appreciated a bed a roses and that’s all was decent.
I thought this property was amazing. The thing that stands out is the hospitality. Everyone was so helpful and nice.. friendly and accommodating. The grounds were beautiful. The 24 room service which is included was amazing. The amount of food and restaurants available was sizable and had really good food. I thoroughly enjoyed my vacation.
very clean, excellent staff, great location and wonderful atmosphere..Took my family on vaction, we had a wonderful timsr..will definitely come back again..highly recommended!!
I was very uncomfortable after finding a cockroach in my room. Paying so much money just to be uncomfortable is very bad.
Turtle River Park is a short stroll from Moon Palace Jamaica – All Inclusive, and other popular attractions like Mahogany Beach are within a mile (2 km). This 705-room, 5-star property has 4 outdoor pools along with a full-service spa and 5 restaurants.
Relish the international cuisine at Buccaneers Reef, one of 5 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.
Moon Palace Jamaica – All Inclusive's 705 individually furnished rooms provide free minibar items, iPod docks, and coffee makers. Guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Laptop-compatible safes and desks are other standard amenities.
Guests of Moon Palace Jamaica – All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. You can put free valet parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a fitness center, and free WiFi in public areas.
Staff were great.
Dear Valued Guest: Thank you for sharing your excellent rating. We hope to have you again. Kind regards.
I love this hotel it's so beautiful and the people are fun
Dear Valued Guest, We are thrilled that a marvelous time was had at our resort and welcome your wonderful sentiments. We hope to have you again. Kind regards.
Moon Palace is great. Felt very safe especially from Covid. I think their could have been just a few more amenities for the price.
Dear Jeff, Thank you for sharing your satisfaction with your holiday experience. We appreciate your visit and will continue to make an enhancement to our offered amenities. Kind regards.
Definitely a beautiful experience ...customer service over and beyond the call of duty
Dear Carolyn, Thank you for sharing your immense satisfaction with our awe-inclusive resort and service. We hope to welcome you again! Kind regards.
I’ve stayed here a few times and it’s always a great experience.
Thank you so much for your very kind comments and we are delighted to read it is always a great experience. We hope to have you back soon!
Dear Guest, Thank you for sharing your feedback with us. We extend our sincere remorse upon learning that your expectations for this visit were not met and hope for another opportunity to provide you with the spectacular vacation experience that we always aim to provide. Kind regards.
Great experience, I will be back! Everything was great
Dear Guest, Thank you for sharing your immense satisfaction with our awe-inclusive services. We are elated to have hosted you to an unforgettable experience and will be thrilled to have you again. Kind regards.
I really loved this hotel. Just hate how long it takes to check in!
Dear Jessica, Thank you for sharing your immense satisfaction with our awe-inclusive, luxury resort. We are elated to have hosted you to an unforgettable experience and will assess our check-in process to optimize the rate of check-in. Kind regards.
The wait to check in was too long and tiring! The check in clerk requested my passport which was strange.
Dear Guest, We are pleased to learn that you had enjoyed most aspects of our service and appreciate that you have highlighted the areas that did not confirm your satisfaction. We will therefore, take the necessary action to enhance our check-in process. In relation to the request for your passport, please allow us to kindly share that this is in accordance with our standard procedure, as it is mandatory that a valid form of identification is provided by all our guests. We extend our apology for any misunderstanding this may have caused and thank you for your cooperation. Kind regards.
Dear Esteemed Guest: Our team is delighted to have been your host and warmly welcome your compliment as we look forward to your return. Kind regards.