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Recent guest reviews

Moon Palace is great. Felt very safe especially from Covid. I think their could have been just a few more amenities for the price.

Definitely a beautiful experience ...customer service over and beyond the call of duty

I’ve stayed here a few times and it’s always a great experience.

Great experience, I will be back! Everything was great

I really loved this hotel. Just hate how long it takes to check in!

The wait to check in was too long and tiring! The check in clerk requested my passport which was strange.

the hotel was beautiful and the food and staff were excellent. Definitely plan to revisit

The pool and beach area was beautiful. the staff were unfriendly and ignored us most of the time. It was overpriced for what we got.

Birthday specials could be better with suprising the guest. I’ve had better surprises although appreciated a bed a roses and that’s all was decent.

I thought this property was amazing. The thing that stands out is the hospitality. Everyone was so helpful and nice.. friendly and accommodating. The grounds were beautiful. The 24 room service which is included was amazing. The amount of food and restaurants available was sizable and had really good food. I thoroughly enjoyed my vacation.

very clean, excellent staff, great location and wonderful atmosphere..Took my family on vaction, we had a wonderful timsr..will definitely come back again..highly recommended!!

I was very uncomfortable after finding a cockroach in my room. Paying so much money just to be uncomfortable is very bad.

Basic rooms with odd layout for family room. Not what we expected.

orbitz informed me that hotel was 30 mins from MBJ, was almost 2 hours. once we arrived greeted by deandra, very welcoming and kind. was disappointed that we didnt have balcony. offered upgrade at additional cost, declined. hotel is not 5 star status, maybe 5. there are three buildings, i was in 3 and i believe that it is the lower class. Lots of repairs made to room, especially in bathroom. lots of caulking, poor plumbing. lobby area, bars, and restaurants are nice and well kept, staff amazing. clayton, rohan, stephen, bradly and elvis to name a few. room service included at no cost, and good food on the late night. hotel credits were cool too. we did the evening cruise, dolphin swim, and photo session. cruise was nice, beautiful water, not really as interactive as im used to. photo session was complete waste of time. cost information was i was sent before hand was inaccurate and you have to spend at least 300$ minimum. If i had known that I would have selected another excursion instead. however the guys who took the pics were awesome, but the lady in the office was the worst person i came into contact with while on vacation. top shelf liquor and food always available

Nice hotel great buffet need better bar drinks and room advertised not exactly what we got

Main Street Ocho Rios Saint Ann

Hotel highlights

  • Walking distance to Turtle River Park and Mahogany Beach
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Moon Palace Jamaica – All Inclusive places you within a 15-minute stroll of popular sights such as Turtle River Park and Mahogany Beach. This 705-room, 5-star property has 4 outdoor pools along with a full-service spa and 4 restaurants.


Dining

Relish the international cuisine at Buccaneers Reef, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés.


Rooms

Moon Palace Jamaica – All Inclusive's 705 individually furnished rooms provide free minibar items, iPod docks, and free bottled water. Guests can stay connected with free WiFi. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Laptop-compatible safes and desks are other standard amenities.


Property features

Guests of Moon Palace Jamaica – All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. You can put free valet parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a 24-hour fitness center, and a spa tub.

Room options

Family Room, 2 Bedrooms - FLEX CANCELLATION,Up to US$1500 Resort Credit

1 King Bed and 2 Double Beds | Sleeps 6

Deluxe Resort View, 2 Double Beds- FLEX CANCELLATION,Up to US$1500 Resort Credit

2 Double Beds | Sleeps 2

Honeymoon Suite- FLEX CANCELLATION,Up to US$1500 Resort Credit

1 King Bed | Sleeps 2

Walk Out Suite - FLEX CANCELLATION, Kids Free.

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Moon Palace Jamaica – All Inclusive

Everyone (25) Couples (6) Family (6)
4
Family

Moon Palace is great. Felt very safe especially from Covid. I think their could have been just a few more amenities for the price.

By , from Dallas, TX on Jul 7, 2020

Review comment responded on Jul 9, 2020

Dear Jeff, Thank you for sharing your satisfaction with your holiday experience. We appreciate your visit and will continue to make an enhancement to our offered amenities. Kind regards.

5
Partner Couples

Definitely a beautiful experience ...customer service over and beyond the call of duty

By , from Tennessee on Jul 1, 2020

Review comment responded on Jul 1, 2020

Dear Carolyn, Thank you for sharing your immense satisfaction with our awe-inclusive resort and service. We hope to welcome you again! Kind regards.

4
Everyone

I’ve stayed here a few times and it’s always a great experience.

By , from Colorado on Apr 5, 2020

Review comment responded on Apr 8, 2020

Thank you so much for your very kind comments and we are delighted to read it is always a great experience. We hope to have you back soon!

1
Everyone

By on Mar 6, 2020

Review comment responded on Mar 17, 2020

Dear Guest, Thank you for sharing your feedback with us. We extend our sincere remorse upon learning that your expectations for this visit were not met and hope for another opportunity to provide you with the spectacular vacation experience that we always aim to provide. Kind regards.

5
Partner Couples

Great experience, I will be back! Everything was great

By on Mar 4, 2020

Review comment responded on Mar 4, 2020

Dear Guest, Thank you for sharing your immense satisfaction with our awe-inclusive services. We are elated to have hosted you to an unforgettable experience and will be thrilled to have you again. Kind regards.

4
Partner Couples Family

I really loved this hotel. Just hate how long it takes to check in!

By , from ochi Rios on Mar 3, 2020

Review comment responded on Mar 4, 2020

Dear Jessica, Thank you for sharing your immense satisfaction with our awe-inclusive, luxury resort. We are elated to have hosted you to an unforgettable experience and will assess our check-in process to optimize the rate of check-in. Kind regards.

3
Partner Couples

The wait to check in was too long and tiring! The check in clerk requested my passport which was strange.

By on Jan 5, 2020

Review comment responded on Jan 6, 2020

Dear Guest, We are pleased to learn that you had enjoyed most aspects of our service and appreciate that you have highlighted the areas that did not confirm your satisfaction. We will therefore, take the necessary action to enhance our check-in process. In relation to the request for your passport, please allow us to kindly share that this is in accordance with our standard procedure, as it is mandatory that a valid form of identification is provided by all our guests. We extend our apology for any misunderstanding this may have caused and thank you for your cooperation. Kind regards.

5
Partner Couples

the hotel was beautiful and the food and staff were excellent. Definitely plan to revisit

By on Oct 21, 2019

Review comment responded on Oct 21, 2019

Dear Guest, We are honored to have been the host of your marvelous Jamaican vacation and sincerely appreciate that you have taken the time to share with us your comments. It makes us truly delighted to know you are thoroughly satisfied with our luxuriant facility, unprecedented staff service, and delectable meals. Without a doubt, we will be honored to welcome you to another unforgettable Moon Palace Jamaica holiday. Kind regards,

2
Family

The pool and beach area was beautiful. the staff were unfriendly and ignored us most of the time. It was overpriced for what we got.

By on Jul 9, 2019

Review comment responded on Jul 12, 2019

Thank you for taking the time to share your review. We deeply regret that the experience you had whilst vacationing with us was not in accordance with our standards or intention and extend our sincerest apology. As superior customer service plays a detrimental part in our Palace experience, we will be sure to reinforce with our staff the importance of exceptional service delivery. We are happy you found joy in our pool and beach provisions and hope to be considered for future visit as it will be our utmost pleasure to provide you with our widely-known superlative Palace Resorts getaway experience. Kind regards.

4
Family

Birthday specials could be better with suprising the guest. I’ve had better surprises although appreciated a bed a roses and that’s all was decent.

By on Jun 27, 2019

Review comment responded on Jun 27, 2019

Dear nanya625, Thank you so much for your kind grading. We are pleased to know you had a wonderful vacation experience. Your satisfaction is the most important to us and we look forward to welcoming you back again soon and exceed your expectations. Best wishes,

Moon Palace Jamaica – All Inclusive

Main Street, Ocho Rios, Saint Ann
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