Skip to main content
Beginning of main content

Recent guest reviews

Staff were great.

I love this hotel it's so beautiful and the people are fun

Moon Palace is great. Felt very safe especially from Covid. I think their could have been just a few more amenities for the price.

Definitely a beautiful experience ...customer service over and beyond the call of duty

I’ve stayed here a few times and it’s always a great experience.

Great experience, I will be back! Everything was great

I really loved this hotel. Just hate how long it takes to check in!

The wait to check in was too long and tiring! The check in clerk requested my passport which was strange.

the hotel was beautiful and the food and staff were excellent. Definitely plan to revisit

The pool and beach area was beautiful. the staff were unfriendly and ignored us most of the time. It was overpriced for what we got.

Birthday specials could be better with suprising the guest. I’ve had better surprises although appreciated a bed a roses and that’s all was decent.

I thought this property was amazing. The thing that stands out is the hospitality. Everyone was so helpful and nice.. friendly and accommodating. The grounds were beautiful. The 24 room service which is included was amazing. The amount of food and restaurants available was sizable and had really good food. I thoroughly enjoyed my vacation.

very clean, excellent staff, great location and wonderful atmosphere..Took my family on vaction, we had a wonderful timsr..will definitely come back again..highly recommended!!

I was very uncomfortable after finding a cockroach in my room. Paying so much money just to be uncomfortable is very bad.

Main Street Ocho Rios Saint Ann

Hotel highlights

  • Walking distance to Turtle River Park
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Turtle River Park is a short stroll from Moon Palace Jamaica – All Inclusive, and other popular attractions like Mahogany Beach are within a mile (2 km). This 705-room, 5-star property has 4 outdoor pools along with a full-service spa and 5 restaurants.


Dining

Relish the international cuisine at Buccaneers Reef, one of 5 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.


Rooms

Moon Palace Jamaica – All Inclusive's 705 individually furnished rooms provide free minibar items, iPod docks, and coffee makers. Guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Laptop-compatible safes and desks are other standard amenities.


Property features

Guests of Moon Palace Jamaica – All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. You can put free valet parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a fitness center, and free WiFi in public areas.

Room options

Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options

1 King Bed and 2 Double Beds | Sleeps 6

Deluxe Resort View, 2 Double Beds, Flex cancellation options

2 Double Beds | Sleeps 2

Junior Suite Ocean View, Kids & Teens Free + Flex cancellation options

1 King Bed | 2 Double Beds | Sleeps 4

Honeymoon Suite, Flex cancellation options

1 King Bed | Sleeps 2

Guest reviews for Moon Palace Jamaica – All Inclusive

Everyone (27) Couples (6) Family (8)
5
Everyone

Staff were great.

By on Apr 7, 2021

Review comment responded on Apr 8, 2021

Dear Esteemed Guest: Our team is delighted to have been your host and warmly welcome your compliment as we look forward to your return. Kind regards.

5
Everyone

By on Oct 31, 2020

Review comment responded on Oct 31, 2020

Dear Valued Guest: Thank you for sharing your excellent rating. We hope to have you again. Kind regards.

5
Family Family

I love this hotel it's so beautiful and the people are fun

By on Aug 31, 2020

Review comment responded on Aug 31, 2020

Dear Valued Guest, We are thrilled that a marvelous time was had at our resort and welcome your wonderful sentiments. We hope to have you again. Kind regards.

4
Family

Moon Palace is great. Felt very safe especially from Covid. I think their could have been just a few more amenities for the price.

By , from Dallas, TX on Jul 7, 2020

Review comment responded on Jul 9, 2020

Dear Jeff, Thank you for sharing your satisfaction with your holiday experience. We appreciate your visit and will continue to make an enhancement to our offered amenities. Kind regards.

5
Partner Couples

Definitely a beautiful experience ...customer service over and beyond the call of duty

By , from Tennessee on Jul 1, 2020

Review comment responded on Jul 1, 2020

Dear Carolyn, Thank you for sharing your immense satisfaction with our awe-inclusive resort and service. We hope to welcome you again! Kind regards.

4
Everyone

I’ve stayed here a few times and it’s always a great experience.

By , from Colorado on Apr 5, 2020

Review comment responded on Apr 8, 2020

Thank you so much for your very kind comments and we are delighted to read it is always a great experience. We hope to have you back soon!

1
Everyone

By on Mar 6, 2020

Review comment responded on Mar 17, 2020

Dear Guest, Thank you for sharing your feedback with us. We extend our sincere remorse upon learning that your expectations for this visit were not met and hope for another opportunity to provide you with the spectacular vacation experience that we always aim to provide. Kind regards.

5
Partner Couples

Great experience, I will be back! Everything was great

By on Mar 4, 2020

Review comment responded on Mar 4, 2020

Dear Guest, Thank you for sharing your immense satisfaction with our awe-inclusive services. We are elated to have hosted you to an unforgettable experience and will be thrilled to have you again. Kind regards.

4
Partner Couples Family

I really loved this hotel. Just hate how long it takes to check in!

By , from ochi Rios on Mar 3, 2020

Review comment responded on Mar 4, 2020

Dear Jessica, Thank you for sharing your immense satisfaction with our awe-inclusive, luxury resort. We are elated to have hosted you to an unforgettable experience and will assess our check-in process to optimize the rate of check-in. Kind regards.

3
Partner Couples

The wait to check in was too long and tiring! The check in clerk requested my passport which was strange.

By on Jan 5, 2020

Review comment responded on Jan 6, 2020

Dear Guest, We are pleased to learn that you had enjoyed most aspects of our service and appreciate that you have highlighted the areas that did not confirm your satisfaction. We will therefore, take the necessary action to enhance our check-in process. In relation to the request for your passport, please allow us to kindly share that this is in accordance with our standard procedure, as it is mandatory that a valid form of identification is provided by all our guests. We extend our apology for any misunderstanding this may have caused and thank you for your cooperation. Kind regards.

Moon Palace Jamaica – All Inclusive

Main Street, Ocho Rios, Saint Ann
url importing http://www.orbitz.com/Ocho-Rios-Hotels-Moon-Palace-Jamaica-–-All-Inclusive.h9022224-p2.Hotel-Reviews
There was an error importing /Ocho-Rios-Hotels-Moon-Palace-Jamaica-–-All-Inclusive.h9022224-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Ocho-Rios-Hotels-Moon-Palace-Jamaica-–-All-Inclusive.h9022224-p2.Hotel-Reviews