Moon Palace Jamaica – All Inclusive

5.0 star property
Luxury property on the beach, with 4 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, sun loungers, lifeguards on site
Property video
Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished
Breakfast, lunch, dinner served; international cuisine, pool views
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, table tennis

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View in a map
Main Street, Ocho Rios, Saint Ann
  • Place, Ocho Rios Craft Market
    ‪4 min walk‬
  • Place, Ocho Rios Clock Tower
    ‪4 min walk‬
  • Place, Turtle Beach
    ‪7 min walk‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(30 reviews)
  • 323 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Superior Family Partial Ocean View - Kids & Teens Free

7.6 out of 10
Good
(5 reviews)
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 1728 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Ocean View

8.6 out of 10
Excellent
(19 reviews)
  • 301 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Deluxe Resort View

8.0 out of 10
Very good
(71 reviews)
  • 301 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Superior Governor Suite Ocean View - King Size Bed

  • 1049 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)
  • 506 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)
  • 501 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Resort View with Balcony - Kids & Teens Free

7.2 out of 10
Good
(33 reviews)
  • 323 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

  • 301 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

  • 323 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the neighborhood

Ocho Rios

Moon Palace Jamaica – All Inclusive places you within a 10-minute stroll of popular attractions such as Jamaica Beaches and Turtle Beach. This 705-room, 5-star property has 4 outdoor pools along with a full-service spa and a restaurant.

What's nearby

  • Ocho Rios Craft Market - 4 min walk - 0.3 miles
  • Ocho Rios Clock Tower - 4 min walk - 0.3 miles
  • Turtle Beach - 7 min walk - 0.4 miles
  • Turtle River Park - 8 min walk - 0.5 miles
  • Mahogany Beach - 1 min drive - 0.6 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Moon Palace Loud bar - ‬4 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪Mongoose Jamaica - ‬1 min walk
  • ‪MOMO @ Moon Palace Jamaica Grande - ‬2 min walk

About this property

Moon Palace Jamaica – All Inclusive

Luxury property on the beach, with 4 outdoor pools
Guests of Moon Palace Jamaica – All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for JMD 10000 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
40-inch Smart TVs are available for entertainment, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free minibar items, iPod docks, and coffee makers.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, a security system, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

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Frequently asked questions

Are there all-inclusive options at Moon Palace Jamaica – All Inclusive?

Moon Palace Jamaica – All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include kayaking, bartending classes, and dance classes.

How much does it cost to stay at Moon Palace Jamaica – All Inclusive?

As of Nov 29, 2025, prices found for a 1-night stay for 2 adults at Moon Palace Jamaica – All Inclusive on Dec 2, 2025 start from $312.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Moon Palace Jamaica – All Inclusive?

Moon Palace Jamaica – All Inclusive offers free cancellation on some room rates. For more details, review the cancellation policy on our site.

What's there to see around Moon Palace Jamaica – All Inclusive?

This property in Ocho Rios is within a 10-minute walk of Jamaica Beaches and Turtle Beach. You'll also find Ocho Rios Craft Market and Turtle River Park less than a mile away.

Will I be able to park at Moon Palace Jamaica – All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is a spa located at Moon Palace Jamaica – All Inclusive?

AWE Spa is the property's spa and services include body wraps, couples treatments, and mani/pedis.

Does Moon Palace Jamaica – All Inclusive include a casino?

No, Moon Palace Jamaica – All Inclusive doesn't have a casino.

Will I find an indoor pool at Moon Palace Jamaica – All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub.

What do couples enjoy most about Moon Palace Jamaica – All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including a beach bar, 4 outdoor pools, and an ocean-view restaurant.

Does Moon Palace Jamaica – All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Moon Palace Jamaica – All Inclusive have a restaurant with a breakfast menu?

Yes, Moon Palace Jamaica – All Inclusive serves breakfast for a surcharge at Buccaneers Reef.

Will Moon Palace Jamaica – All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Moon Palace Jamaica – All Inclusive.

Does Moon Palace Jamaica – All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

Where is the closest airport to Moon Palace Jamaica – All Inclusive?

The closest major airport to Moon Palace Jamaica – All Inclusive is Ocho Rios (OCJ-Ian Fleming Intl.), which is 10.2 mi away (23 minutes by car).

Can I book a room with a balcony at Moon Palace Jamaica – All Inclusive?

Yes, some guestrooms at this all-inclusive property offer a balcony where guests can enjoy ocean or resort views.

Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 954 out of 1858 reviews
Rating 8 - Good. 405 out of 1858 reviews
Rating 6 - Okay. 263 out of 1858 reviews
Rating 4 - Poor. 106 out of 1858 reviews
Rating 2 - Terrible. 130 out of 1858 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kemisha

Liked: Cleanliness, amenities
Doesn’t smell good everywhere like it used to and not enough complimentary toiletries in the bathrooms i.e shower gel and lotion. Place needs updating
Stayed 2 nights in Aug 2025

8/10 Good

Joet

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice room
Stayed 2 nights in Aug 2025

2/10 Terrible

Olatunde

Disliked: Cleanliness, staff & service
Very disappointing stay . The room service was non existent . It was taking an average of 1 hour 45 minutes , with constant chasing up and what ends up being delivered would be the lowest quality of food , inedible . Every complaint about the slow room service was met by - the hotel is very full. Like this is a strange thing or any of the customers business ? The Italian restaurant Gondola always claimed to be fully reserved and was never at half capacity all the time we were there The one thing we were all looking forward to eating , oxtail and curried goat was not on the menu till our last day ! Most of the staff were pleasant and smiley Not sure if this is meant to be a 5 star resort . More like a 3 star resort with a 3 star experience I made sure I complained to the relevant people , they kept promising they would make the rest of my stay amazing and that’s where that promise ended , in their mouths They had the audacity to try and ask for good reviews and even sell discounted holidays in their other resorts The others may look fabulous but if they have the same attitude to customer service what’s the point ! Rooms were barely cleaned properly . Just a quick run through . Customer services , the PR department were experts at listening with a look of sympathy , apologising and promising to fix issues but do absolutely nothing
Stayed 7 nights in Aug 2025

6/10 Okay

Evadney

Traveled with family
Liked: Cleanliness, amenities
Beautiful hotel in the heart of town. However, the food line was ridiculous LONG!!! Not too many food court and NOT a lot of food to choose from!
Stayed 7 nights in Aug 2025

10/10 Excellent

Rayon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very luxurious property. The food and entertainment are excellent. We had a wonderful time.
Stayed 3 nights in Aug 2025

6/10 Okay

Natasha, Staten Island

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
◦ Abundance of jellyfish in the ocean, no matter which side you chose. Our whole family was stung on multiple parts of our bodies every single day along with others visiting ◦ Elevator wait times was horrible especially during dinner and check out times. One elevator was broken out of the 3 our whole 8 day stay ◦ General beach area one umbrella for every 20 lounge chairs ◦ Staff was a hit or miss ◦ Room service took more then 50minutes so we cancelled ◦ Game room isn’t that big for the amount of kids that are there ◦ Not enough entertainment shows one per night. The entertainment airing area was very small for the amount of people there ◦ Pools closed at 5pm when there is a sign says swim at your own risk without a lifeguard and they put chemicals in the pools at 6pm ◦ You can only make dinner reservations two days prior ◦ A lot of locals visiting on day passes ◦ A tremendous amount of kids and teens running around without adult supervision at night ◦ Game room closed at 11pm ◦ Resort credit is a scam. We were only allowed to use the resort credits on specific items in the gift shop. Mainly items that you would not want ◦ We only saw beef patties twice during our 8 day stay and they were mini ◦ Not enough staff in the Ice cream/coffee/pastry shop so lines were always long Positives ◦ A few pools to choose from which was nice but the main adults pools sometimes included kids ◦ The Flo rider ◦ The dolphin experience was great and it’s a plus t
Stayed 7 nights in Aug 2025

8/10 Good

Antonette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok property. 👍
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephanie Roya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything. From the first time i walked in i was treated like royalty. I got the most amazing upgrade and it was awesome. The staff are top tier no complaints at all. Shout out to all the staff from the ent dept, the bar crew, cleaning crew , front office crew every single dept needs a shout out. Exclusive shout out to the guys at the flow rider, A wonderful young man that helped me to get pool chairs and umbrella who called himself Jabari (not sure if that’s right) l, Ob, and so many more thank you also to the beautiful young lady at the front desk that checked me in. I will be returning for a longer stay
Stayed 1 night in Aug 2025

8/10 Good

Donejra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not the best.
Stayed 4 nights in Aug 2025

6/10 Okay

Joe Louis, Providence

Traveled with family
Liked: Property conditions & facilities
Looks nice. The good is ok. Momo is the best place to eat. The best food is outside the resort but to travel to those places costs a lot of US dollars.
Stayed 6 nights in Aug 2025

10/10 Excellent

Gianni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing, but don’t get me started on the customer service. The staff are outstanding! They go above and beyond to ensure you enjoy your stay as much as possible
Stayed 2 nights in Aug 2025

2/10 Terrible

arumugathasan

Stayed 5 nights in Aug 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Megs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

6/10 Okay

Monique

Stayed 2 nights in Aug 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Moon Palace, the staff is so nice from the swim up bar to the lobby bar its always a nice staying there as a guest. The only change is to have an adult pool side as an option.
Stayed 5 nights in Aug 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Felesha

Stayed 2 nights in Aug 2025

10/10 Excellent

Nordia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing I found not to like … the nearby community just need a face lift to compliment this already awesome hotel… that community upon your entry to the hotel close to the parking area don’t do nothing for the hotel, if you don’t enter the hotel you wouldn’t know how beautiful it is … there’s just this difference when you step in … if I’m looking a hotel and don’t how the inside looks just seeing the community next door would turn me off … if you know what in saying .. but this hotel is one of a kind in Jamaica 🇯🇲 I recommend
Balcony
Balcony
Balcony
In room
Stayed 1 night in Jul 2025

6/10 Okay

Jasmine

Disliked: Cleanliness
Stayed 4 nights in Aug 2025

4/10 Poor

Brittania

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2025

2/10 Terrible

Aliyyah

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff were mostly unfriendly . You had to wait long for services or food. I arrived after check in time and my room was not ready. Had to line up ina long line to check if it was cause no one came to find me. I kept having some issue with my reservation to the point where I was told it's my checkout day 2 days before my check out time.
Stayed 5 nights in Aug 2025

10/10 Excellent

Zudia

Stayed 4 nights in Aug 2025

10/10 Excellent

Krisstof

High quality
Stayed 4 nights in Jul 2025