Property was nice but we could not enjoy it because of corona virus and we had to go home early.
Excellent and personalized service. The staff went above and beyond to make my husband’s birthday memorable.
We are coming back , best beach ans super quiet environment . Clean and modern rooms . Nice staff . Food is ok
The infinity rooftop pool was amazing. The resort is just the right size.. i didn't feel like I ever had to play beach chair politics. One of the best Excellence resorts, even better than beloved. I loved the room with it's own pool. My only issue was one evening when it was clear they were short staffed at the French restaurant which was my favorite. I was not in a hurry and the food was still amazing but I could tell others were frustrated.
Of all the properties I've stayed at while in Jamaica, and there have been many, this one is at the top of my list. Everything was clean, staff was exceptional, always wearing a smile and offering a kind word. I was contacted often by the concierge office to ask how my stay was going and if I needed anything. The only negative I experienced was one day my drinks were not replenished. I made a phone call to the concierge office and had someone at my door with a drink cart in literally 3-5 minutes. The beach was nice and clean, food was great and drinks were even better. The guys that fix the drinks are so engaging, friendly and offer many laughs. I had an Ocean Front room (Building 5), asked for an upgrade but was told there were no rooms available in the Beach Houses, not to knock the place, but there were rooms available at the Beach House. Don't waste your time or money with S@ndals, I've done that several times and they are barely a Motel 6 compared to this gem. I WILL CERTAINLY BE BACK!!!
Some of the structures looked worn or has signs of weather damage. Didn’t like the dress codes for men in the majority of the restaurants.
The property was very well taken care of...a true 5 Star Resort. Food was amazing, staff was wonderful and service was really good! Only feedback was that room service took a bit longer than expected but overall was awesome!
Property was pretty nice overall, bar tenders and entertainment staff was really great. The pool side service was non existent, if you want a drink while at the pool it is self service for sure. Room service was out of everything we asked for and usually an hour and a half or so to get room service. Long waits at restaurants when the property is 50% booked, you must have to wait 3 hours plus when the property is busy. Coffee shop disappointed my wife daily, just not good drinks she said. You can’t order mixed drinks through room service so the swim out pool we paid extra to get is awesome if you don’t drink alcohol , otherwise it is a 5 minute walk to the bar then back to your room with your drink to enjoy at your swim out pool. The entire staff needs to visit the location in Mexico so they can see how different the service experience is.
The front desk, the tourist desk and the people who work in the smoke shop and gift shop are scammers. Whatever price they tell you, low ball them. Stick to your decision and say that is all the money you have. You will eventually get it for the price you want to pAy. Now that you are through that mess, welcome to luxury. Please do not let those few people detour you from staying here. EVERYTHING and EVERYONE were FANTASTIC. This is the best vacation we have ever had. Just remember to bring proper clothes for the restaurants. For guys this is a collared shirt, long pants (can be jeans) and shoes (not sandals). For ladies this is anything nice (pants,capris, dress, skirts, etc.) Again no sandals/flip flops for the ladies either. Enjoy yourself. This resort is fantastic.
The property was beautiful and the people were excellent
We visited this resort May 19-24. The check in experience was the worst of any trip we have taken. They told me they didn’t have my reservation. I had in hand my printed reservation from Orbitz and an email from Excellence Oyster Bay regarding my arrival time and flight number. Even so I spent two hours in the lobby while they tried to resolve the problem. They even tried to get me to make another payment. We never got an explanation or any attempt from management to make this right. We chose this resort out of many others based on past experience with Excellence resorts but this one came up short. The rest of the staff were great in every way. We were also happy with the entertainment and a beautiful beach. The food, however was just ok and the workmanship performed on the facility seemed rushed and subpar (poor painting, misaligned tiles etc.) For me this was not Excellence but an Excell Aint. I have included correspondence from their staff that implied to me that they received my reservation. We are pleased to know that you have reserved to stay with us at Excellence Oyster Bay, we hope you can enjoy your stay, to have everything prepared for you at your check in, Can you please let me know your flight information: number & time? Please don’t hesitate to contact me if you have any questions. Best Regards.
Food was excellent! Accommodations were very nice. Would def stay again!
I love the fact that this resort is on its own secluded part of Oyster Bay! Especially having stayed in Negril and other very busy areas of Jamaica, my husband and I were looking for relaxation and peace and quiet and that’s what we got!
Excellence Oyster Bay- Adults Only - All-Inclusive places you next to Luminous Lagoon and within 2 miles (3 km) of Blue Waters Beach Club. This 315-room, 5-star property has 2 outdoor pools along with a private beach and a full-service spa.
Free buffet breakfast is served each morning from 7 AM to 11 AM. There are ample dining options with 11 onsite restaurants, including Chez Isabelle, which specializes in French cuisine and serves dinner, and The Grill with its ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
The 315 individually decorated accommodations feature balconies and afford space to spread out with sitting areas. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include minibars, coffee makers, and free local calls.
Excellence Oyster Bay- Adults Only - All-Inclusive features a private beach, a full-service spa, and 2 outdoor pools. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only property include a fitness center, 4 spa tubs, and a sauna.
Property was nice but we could not enjoy it because of corona virus and we had to go home early.
Excellent and personalized service. The staff went above and beyond to make my husband’s birthday memorable.
We are coming back , best beach ans super quiet environment . Clean and modern rooms . Nice staff . Food is ok
The infinity rooftop pool was amazing. The resort is just the right size.. i didn't feel like I ever had to play beach chair politics. One of the best Excellence resorts, even better than beloved. I loved the room with it's own pool. My only issue was one evening when it was clear they were short staffed at the French restaurant which was my favorite. I was not in a hurry and the food was still amazing but I could tell others were frustrated.
Dear Traveler. Thank you for your review and for choosing our hotel. We are happy that you enjoyed your (room, stay etc.) and we are looking forward to having you again as a guest in our hotel.
Of all the properties I've stayed at while in Jamaica, and there have been many, this one is at the top of my list. Everything was clean, staff was exceptional, always wearing a smile and offering a kind word. I was contacted often by the concierge office to ask how my stay was going and if I needed anything. The only negative I experienced was one day my drinks were not replenished. I made a phone call to the concierge office and had someone at my door with a drink cart in literally 3-5 minutes. The beach was nice and clean, food was great and drinks were even better. The guys that fix the drinks are so engaging, friendly and offer many laughs. I had an Ocean Front room (Building 5), asked for an upgrade but was told there were no rooms available in the Beach Houses, not to knock the place, but there were rooms available at the Beach House. Don't waste your time or money with S@ndals, I've done that several times and they are barely a Motel 6 compared to this gem. I WILL CERTAINLY BE BACK!!!
Thank you so much for your feedback, It was an absolute pleasure hosting you. Looking forward to hosting you in the near future.
Some of the structures looked worn or has signs of weather damage. Didn’t like the dress codes for men in the majority of the restaurants.
Please allow us this opportunity to apologize for the inconveniences you experienced during your check in. Your willingness to share your thoughts is appreciated. The hotel staff is committed to providing our guests with the highest quality services and facilities. Please contact our concierge desk if you need further assistance.
Thank you.