Excellence Oyster Bay- Adults Only - All-Inclusive
5.0 out of 5.0
Peninsula Oyster Bay,
Falmouth,
1-844-663-2269
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Excellence Oyster Bay- Adults Only - All-Inclusive
5.0 out of 5.0
4.2
out of 5
"Good!"
See all 19 reviews
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Recent guest reviews
We visited this resort May 19-24. The check in experience was the worst of any trip we have taken. They told me they didn’t have my reservation. I had in hand my printed reservation from Orbitz and an email from Excellence Oyster Bay regarding my arrival time and flight number. Even so I spent two hours in the lobby while they tried to resolve the problem. They even tried to get me to make another payment. We never got an explanation or any attempt from management to make this right. We chose this resort out of many others based on past experience with Excellence resorts but this one came up short. The rest of the staff were great in every way. We were also happy with the entertainment and a beautiful beach. The food, however was just ok and the workmanship performed on the facility seemed rushed and subpar (poor painting, misaligned tiles etc.) For me this was not Excellence but an Excell Aint. I have included correspondence from their staff that implied to me that they received my reservation. We are pleased to know that you have reserved to stay with us at Excellence Oyster Bay, we hope you can enjoy your stay, to have everything prepared for you at your check in, Can you please let me know your flight information: number & time? Please don’t hesitate to contact me if you have any questions. Best Regards.
Food was excellent! Accommodations were very nice. Would def stay again!
I love the fact that this resort is on its own secluded part of Oyster Bay! Especially having stayed in Negril and other very busy areas of Jamaica, my husband and I were looking for relaxation and peace and quiet and that’s what we got!
New property located in a gorgeous setting. Rooms are spacious and food was delicious.
Service in Restaurants was excruciatingly slow. Not up to par with other Excellence properties.
BEAUTIFUL RESORT! Really enjoyed our ocean front room, friendly and courteous staff, excellent food, lovely pools! I wish that our room could have been sprayed for mosquitoes as they were plentiful and unfortunately l departed with numerous itchy bites even though I sprayed myself twice a day with Deep Woods OFF. Really loved the tribute to Jamaica and Michael Jackson evening shows.
Great bar staff but food isn’t that amazing. A little lack of organization, but I understand this resort just opened last June so only been operational for 5-6 months. Property itself and location is absolutely unbeatable, extremely private and the beach wraps around the peninsula and is accessible at all points so cool.
Overall good resort with friendly personnel. Food ranged from very good to fair.
The room was huge and beautiful! We had the room with a plunge pool which had a pretty view of the property. Both the beach and the pools are wonderful. Theres a smaller infinity pool with a beautiful view that is higher up and overlooks the ocean. There was kayaking, paddle boarding, and sailing. There was entertainment in the day (by the large pool) and at night they had live music/performances. The food was good and everyone there just wants to make sure you're happy and enjoying! Everyone working there was very friendly and did anything you asked :)
Beautiful property but experiencing numerous issues. Non-managerial staff is wonderful. Pools and gym very nice. Issues: Frequent power outages that no one can explain. Garden view from room is awful. No showing of appreciation from management to couples who have stayed at Excellence properties 12+ times. Bugs all over the bed. Told the room would be fumigated. No corrective action was taken until we refused to return to the room. Bars constantly running out of brands. Overcharged for spa services. Front desk would not correct. Will have to protest charge with credit card company. Food good in some restaurants. Very poor in others. Overall, not 5 star facility and well below Excellence standards.
New resort so it has a few things it needs to work out yet to make it a 5 star resort such as cleaning up seaweed for a better beach area. One thing I was not a fan of was it seemed that if you wanted excellent service you had to tip everyone for everything. Not something I want to be expected to do. If someone goes over the top to do something that makes my stay better then yes that person is deserving of it. We had an upgraded room but yet had to pay if we wanted to switch liquor out for another brand. We’ve stayed at other Excellence resorts and did not have do this in the past. These are minor issues that did not make for a terrible experience but issues that could have made our stay slightly better.
The service and overall staff was disappointing. We’ve been to othet Excellence and the staff/service comes up short. I am not convinced this is due to the “newness” excuse. Good luck if you go here as this is well discussed amongst the guests.
My trip to the Excellence At Oyster Bay was one for the books. The resort itself is beautiful. I enjoyed how clean the staff kept the beaches, the rooms, and the resort as a whole. The staff here is second to none! They made our experience very memorable. It was their cheerful demeanor that made our stay so “excellent.” I can’t wait to go back!
Absolutely amazing!! The resort was beautiful with the most spectacular views. I can’t even begin to tell you how amazing the staff was. They did everything in their power to make sure we had a great time and had everything we needed. I would definitely recommend this resort to anyone!
Such an amazing trip. Everything was above our expectations
Hotel highlights
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Excellence Oyster Bay- Adults Only - All-Inclusive places you 0.9 mi (1.4 km) from Luminous Lagoon. This 315-room, 5-star property welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa.
Dining
Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11 AM. This property is home to 9 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the property and get a beverage at the bar/lounge or coffee shop/café.
Rooms
A flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and the bathroom offers a jetted tub, a hair dryer, and free toiletries. Other standard amenities include a balcony, an MP3 dock, and a sitting area.
Property features
Excellence Oyster Bay- Adults Only - All-Inclusive features a private beach, a full-service spa, and 2 outdoor pools. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a health club, 4 spa tubs, and a sauna.
Guest reviews for Excellence Oyster Bay- Adults Only - All-Inclusive
Everyone
We visited this resort May 19-24. The check in experience was the worst of any trip we have taken. They told me they didn’t have my reservation. I had in hand my printed reservation from Orbitz and an email from Excellence Oyster Bay regarding my arrival time and flight number. Even so I spent two hours in the lobby while they tried to resolve the problem. They even tried to get me to make another payment. We never got an explanation or any attempt from management to make this right. We chose this resort out of many others based on past experience with Excellence resorts but this one came up short. The rest of the staff were great in every way. We were also happy with the entertainment and a beautiful beach. The food, however was just ok and the workmanship performed on the facility seemed rushed and subpar (poor painting, misaligned tiles etc.) For me this was not Excellence but an Excell Aint. I have included correspondence from their staff that implied to me that they received my reservation. We are pleased to know that you have reserved to stay with us at Excellence Oyster Bay, we hope you can enjoy your stay, to have everything prepared for you at your check in, Can you please let me know your flight information: number & time? Please don’t hesitate to contact me if you have any questions. Best Regards.
Partner
Couples
Food was excellent! Accommodations were very nice. Would def stay again!
Partner
Couples
I love the fact that this resort is on its own secluded part of Oyster Bay! Especially having stayed in Negril and other very busy areas of Jamaica, my husband and I were looking for relaxation and peace and quiet and that’s what we got!
Everyone
Partner
Couples
New property located in a gorgeous setting. Rooms are spacious and food was delicious.
Everyone
Service in Restaurants was excruciatingly slow. Not up to par with other Excellence properties.
Partner
Couples
BEAUTIFUL RESORT! Really enjoyed our ocean front room, friendly and courteous staff, excellent food, lovely pools! I wish that our room could have been sprayed for mosquitoes as they were plentiful and unfortunately l departed with numerous itchy bites even though I sprayed myself twice a day with Deep Woods OFF. Really loved the tribute to Jamaica and Michael Jackson evening shows.
Everyone
Great bar staff but food isn’t that amazing. A little lack of organization, but I understand this resort just opened last June so only been operational for 5-6 months. Property itself and location is absolutely unbeatable, extremely private and the beach wraps around the peninsula and is accessible at all points so cool.
Everyone
Overall good resort with friendly personnel. Food ranged from very good to fair.
Everyone
The room was huge and beautiful! We had the room with a plunge pool which had a pretty view of the property. Both the beach and the pools are wonderful. Theres a smaller infinity pool with a beautiful view that is higher up and overlooks the ocean. There was kayaking, paddle boarding, and sailing. There was entertainment in the day (by the large pool) and at night they had live music/performances. The food was good and everyone there just wants to make sure you're happy and enjoying! Everyone working there was very friendly and did anything you asked :)
Review comment
Tudeann responded on Jan 25, 2019
Thank you for such a positive feed back as I am pleased that you are happy with your stay. Continue to enjoy and if there is anything you need, I am at your service
Excellence Oyster Bay- Adults Only - All-Inclusive
Peninsula Oyster Bay, Falmouth,Hotel Amenities
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Thank you for your feedback asz we are pleased that you had a great vacation . We hope to host you once again in the near future. Thank you for making it Excellence Oyster Bay