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Royalton Negril Resort & Spa - All Inclusive

4.5 out of 5.0

Royalton Negril Resort & Spa - All Inclusive

4.5 out of 5.0

Recent guest reviews

loved everything!!!!!! the resort, the spa, the food, the staff, the weather, the location of resort, the beach

Nice location. food could have been better at restaurants

Great property! One of the best resorts we have been to in Jamaica.

The staff are amazing! And your wish is their command!

The staff is amazing and so friendly. We meet some of the most talented severs we have ever had. We had dinner 3 times at the steakhouse just to see Venny! Our young son was very excited every morning to see Aaron for breakfast he made us feel like family. The staff and the beach is the reason why we will be back again.

Very nice and helpful staff. Everyone serviced you like you were royalty. The food was absolutely fabulous.

Booked 2 ocean view rooms with king size beds however, upon check in we were taken to 2 rooms with a horrendously strong chemical smell with double beds overlooking a children's water slide and cement playground! We immediately called the front desk to explain our dilemma and was met with the rudest women on the other end. Instead of HELPING us sort our situation and getting us into the room category we paid for- she said, "well Ma'am we are completely booked up. Maybe tomorrow if we have a room available with an ocean view we can move you." I promptly told her that was not acceptable. We spent hours traveling and my dad who is 70 has a tough time walking as it is! We paid for an ocean view room and we should receive an ocean view room. She said, hold on and passed me to another women on the phone. This woman was even ruder, she explained to me again that the hotel was oversold and that the room we were in was in fact an ocean view room then incredulously said, "can you not see the ocean"?! Finally we were passed to a manager who apologized and offered us the correct room. She asked us if we could wait just a moment while they sort the room. THAT WAIT TURNED INTO 5 HOURS!! We did not get in our rooms until 8:37pm!! Then once we finally did get escorted to our rooms, my father's room smelled bad and MY ROOM WAS FILTHY and being cleaned! The cleaning staff did not leave my room until 10:35 pm. Needless to say we lost our entire 1st day of vacation due to their inefficiency!

This hotel is a cut above the rest, it's such a beautiful hotel

Perfect package. Food was great with lots of options. Pool and beach were unbeatable. Friendly and accommodating staff. Lots of activities in the resort. If you’re traveling with a group, stop looking and stay here!

The resort has a lot of wrinkles to iron out. Building one in diamond club, where we stayed, had a terrible odor of sewage. The staff offered us a different room but it had the same problem. Both toilets and the shower in our friend's room ended up backing up, and the room got flooded. They were also in diamond club. This happened around 11:30pm and ended up being quite a fiasco for them to get a new room. It takes a while for the staff to solve problems. Butler service was so so. Dinner at the steakhouse took two hours. The Italian and Japanese restaurants were good. The buffet was great. The beaches and pools where gorgeous. The property is in a perfect location. All of the bartenders were excellent. The resort is very new, and has issues it needs to resolve. It has a ton of potential to be spectacular. Give it a year to work out the kinks.

Norman Manley Boulevard Negril Westmoreland

Hotel highlights

  • Steps from Bloody Bay and Bloody Bay Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking

Royalton Negril Resort & Spa - All Inclusive is adjacent to popular attractions such as Bloody Bay and Bloody Bay Beach. This 407-room, 4.5-star property has 4 outdoor pools along with a full-service spa and 8 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6 AM to 11 AM. There are multiple options for onsite dining with 8 restaurants, including Gourmet Marche , which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

A flat-screen TV comes with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a soaking tub and free toiletries. Other standard amenities include a balcony, a sofa bed, and a minibar.


Property features

Guests of Royalton Negril Resort & Spa - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. If you drive, put free valet parking to good use. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this all-inclusive property include a health club, an outdoor tennis court, and free WiFi in public areas.

Room options

Luxury Presidential 1 Bedroom ocean view Diamond Club

King 1 | Sleeps 5

Luxury Family Suite ocean view Diamond Club

King 1 | Sleeps 5

Luxury Junior Suite swim out Diamond Club

King 1 | Queen 2 | Sleeps 4

Luxury Family Suite ocean view

King 1 | Sleeps 5

Guest reviews for Royalton Negril Resort & Spa - All Inclusive

Everyone (9) Family (2)
5
Families

loved everything!!!!!! the resort, the spa, the food, the staff, the weather, the location of resort, the beach

By on May 23, 2019

Review comment responded on May 23, 2019

Dear Valued Guest, Thank you for choosing Royalton Negril for your recent vacation and taking the time out to share your experience with us. We are delighted to view your comments highlighting our resort, The Royal Spa, delicious food and the hospitality of our hosts, beautiful weather, location of our property and gorgeous beach. It was a pleasure hosting you and we hope to welcome you again for another memorable vacation experience. Regards, Royalton Negril Management Team.

4
Everyone

Nice location. food could have been better at restaurants

By on May 20, 2019

Review comment responded on May 21, 2019

Dear Valued Guest, Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting our nice location. Please accept our sincerest apology for any subpar service you received at the restaurants, your concern was shared with the Food and Beverage Manager who will implement the necessary measures for improvement. It was a pleasure hosting you and we hope to welcome you again for another incredible vacation experience. Regards, Royalton Negril Management Team.

5
Families

Great property! One of the best resorts we have been to in Jamaica.

By , from Milwaukee on Apr 24, 2019

Review comment responded on May 24, 2019

Dear Valued Guest, Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us. We are delighted to view your comment highlighting our amazing property. It was a pleasure hosting you and we hope to welcome you again. Regards, Royalton Negril Management Team.

4
Everyone

By on Apr 21, 2019

Review comment responded on Apr 22, 2019

Dear Valued Guest, Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your feedback with us. It was a pleasure hosting you and we hope to welcome you again for another incredible vacation experience. Regards, Royalton Negril Management Team.

5
Everyone

The staff are amazing! And your wish is their command!

By on Dec 1, 2018

Review comment responded on Dec 3, 2018

Dear Valued Guest, Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting our amazing hosts! It was certainly a pleasure hosting you and we look forward to your return. Regards, Royalton Negril Management Team

4
Everyone

The staff is amazing and so friendly. We meet some of the most talented severs we have ever had. We had dinner 3 times at the steakhouse just to see Venny! Our young son was very excited every morning to see Aaron for breakfast he made us feel like family. The staff and the beach is the reason why we will be back again.

By , from Nh on Nov 14, 2018

Review comment responded on Nov 16, 2018

Dear Stephlee, Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting our amazing hosts Vinny and Aaron, they will certainly receive the recognition which they deserve. It was certainly a pleasure hosting you and we look forward to your return. Regards, Royalton Negril Management Team

5
Everyone

Very nice and helpful staff. Everyone serviced you like you were royalty. The food was absolutely fabulous.

By on May 24, 2018

Review comment responded on May 24, 2018

Dear Valued Guest, Thank you for choosing Royalton Negril for your recent vacation and taking the time out to share your experience with us. We appreciate your comments highlighting our hospitable hosts, exquisite meals and exceptional service that was delivered during your stay. It would be the greatest pleasure for us to serve you again and deliver another fantastic vacation experience. Best regards Royalton Negril Management Team

2

our very first day was completely ruined

Everyone

Booked 2 ocean view rooms with king size beds however, upon check in we were taken to 2 rooms with a horrendously strong chemical smell with double beds overlooking a children's water slide and cement playground! We immediately called the front desk to explain our dilemma and was met with the rudest women on the other end. Instead of HELPING us sort our situation and getting us into the room category we paid for- she said, "well Ma'am we are completely booked up. Maybe tomorrow if we have a room available with an ocean view we can move you." I promptly told her that was not acceptable. We spent hours traveling and my dad who is 70 has a tough time walking as it is! We paid for an ocean view room and we should receive an ocean view room. She said, hold on and passed me to another women on the phone. This woman was even ruder, she explained to me again that the hotel was oversold and that the room we were in was in fact an ocean view room then incredulously said, "can you not see the ocean"?! Finally we were passed to a manager who apologized and offered us the correct room. She asked us if we could wait just a moment while they sort the room. THAT WAIT TURNED INTO 5 HOURS!! We did not get in our rooms until 8:37pm!! Then once we finally did get escorted to our rooms, my father's room smelled bad and MY ROOM WAS FILTHY and being cleaned! The cleaning staff did not leave my room until 10:35 pm. Needless to say we lost our entire 1st day of vacation due to their inefficiency!

By , from new york on Mar 9, 2018

Review comment responded on Mar 12, 2018

Dear Max, Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. Please accept our sincerest apology for the inconveniences you encountered during your stay, this is certainly not the typical guest experience. Your concerns were noted and shared with the Front Desk Manager and Sales Manager for further review. It is our sincerest hope that we will be granted the opportunity of serving you to an experience which will surpass your last. Regards, Courtney Miller General Manager

5

superb hotel

Everyone

This hotel is a cut above the rest, it's such a beautiful hotel

By on Dec 15, 2017

Review comment responded on Feb 16, 2018

Dear Valued Guest, Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your experience with us. We appreciate your comments highlighting our "superb hotel". Your comments have been noted and shared with the our team who anticipate your return. See you soon! Regards, Courtney Miller General Manager

5

amazing all-inclusive hotel

Everyone

Perfect package. Food was great with lots of options. Pool and beach were unbeatable. Friendly and accommodating staff. Lots of activities in the resort. If you’re traveling with a group, stop looking and stay here!

By , from NYC on Dec 4, 2017

Review comment responded on Dec 7, 2017

Thank you very much , we appreciated your comments and we hope to welcome back again

Royalton Negril Resort & Spa - All Inclusive

Norman Manley Boulevard, Negril, Westmoreland