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Grand Palladium Lady Hamilton Resort & Spa All Inclusive

5.0 star property
Luxury resort on the beach, with 5 outdoor pools

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Photo gallery for Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Aerial view
Property video
7 restaurants, dinner served, American cuisine
Lobby
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included

Explore the area

View in a map
The Point, Lucea, Hanover
  • Place, Dolphin Cove Negril
    ‪5 min drive‬
  • Place, Chukka Ocean Outpost at Sandy Bay
    ‪9 min drive‬
  • Place, Tryall Golf Club
    ‪14 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪41 min drive‬

Room options

View all photos for Junior Suite, Garden View

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, Garden View

7.4 out of 10
Good
(138 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Garden view

View all photos for Suite, Garden View

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Suite, Garden View

7.4 out of 10
Good
(8 reviews)
  • 743 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Garden view

View all photos for Junior Suite, Ocean View

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Junior Suite, Ocean View

7.6 out of 10
Good
(30 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Junior Suite, Beachside

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Junior Suite, Beachside

7.6 out of 10
Good
(72 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Junior Suite, Ocean View, Beachside

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Junior Suite, Ocean View, Beachside

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Suite, Ocean View

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Suite, Ocean View

7.6 out of 10
Good
(11 reviews)
  • 743 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Suite, Ocean View, Beachside

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Suite, Ocean View, Beachside

8.0 out of 10
Very good
(6 reviews)
  • 743 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Suite Beachside Panoramic Ocean View

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Suite Beachside Panoramic Ocean View

  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Signature Level Bungalow

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Signature Level Bungalow

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Level Junior Suite

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Signature Level Junior Suite

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Signature Level Suite

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Signature Level Suite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Garden View (Single use)

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Junior Suite, Garden View (Single use)

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Garden view

About the neighborhood

Lucea

Grand Palladium Lady Hamilton Resort & Spa All Inclusive places you within a 15-minute drive of Chukka Ocean Outpost at Sandy Bay and Tryall Golf Club. This 512-room, 5-star resort welcomes business and leisure travelers with 5 outdoor pools, a private beach, and a full-service spa.
View more Resorts in LuceaOpens in a new window

What's nearby

  • Dolphin Cove Negril - 5 min drive - 3.4 miles
  • Chukka Ocean Outpost at Sandy Bay - 9 min drive - 6.9 miles
  • Tryall Golf Club - 14 min drive - 9.8 miles
  • Mayfield Falls - 22 min drive - 12.2 miles
  • Half Moon Beach - 28 min drive - 18.5 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 50 min drive

Restaurants

  • ‪Sports Bar - ‬6 min walk
  • ‪Miss Lou's Bar - ‬4 min walk
  • ‪the jerk hut at Grand Palladium - ‬6 min walk
  • ‪Negril Buffet - ‬6 min walk
  • ‪Sumptuori Restaurant - ‬5 min walk

About this property

Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Luxury resort on the beach, with 5 outdoor pools
Grand Palladium Lady Hamilton Resort & Spa All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive resort include a free water park, a nightclub, and a lazy river.
Guests can expect free WiFi and flat-screen TVs with digital channels and pay movies. Beds sport premium bedding and down comforters, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Balconies, iPod docks, and sitting areas are also available.
A private beach, 3 outdoor tennis courts, and a complimentary water park with a lazy river and waterslides are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 9 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Grand Palladium Jamaica Resort & Spa All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
8.0 out of 10, Very Good, 1,571 reviews
$305 nightly
The price is $305
Feb 9 - Feb 10
Total with taxes and fees
Grand Palladium Jamaica Resort & Spa All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 17 bars/lounges
  • 4 beach bars
  • 5 poolside bars
  • 7 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bhogali
  • Portofino
  • Poseidon Sunset Cove
  • Sumptuori
  • Xaymaica

Things to do

  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Lazy river
  • Mini golf
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 13 buildings
  • 2 floors
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
A service charge of USD 18 per order applies for room service.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Grand Palladium Lady Hamilton All Inclusive Lucea
Grand Palladium Lady Hamilton Lucea
Grand Palladium Lady Hamilton Resort All Inclusive Lucea
Grand Palladium Lady Hamilton Hotel Lucea
Pallaum dy Hamilton Inclusive
Grand Palladium Lady Hamilton Resort Spa All Inclusive
Grand Palladium Lady Hamilton Resort & Spa All Inclusive Lucea
Grand Palladium Lady Hamilton Resort & Spa All Inclusive Resort

Frequently asked questions

Will I find all-inclusive rates at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Grand Palladium Lady Hamilton Resort & Spa All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

As of Jan 22, 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Lady Hamilton Resort & Spa All Inclusive on Feb 2, 2026 start from $320.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Grand Palladium Lady Hamilton Resort & Spa All Inclusive provides free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

What's there to see near Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

This resort is located in Lucea, close to Tryall Golf Club and Chukka Ocean Outpost at Sandy Bay.

Will I be able to park at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Yes, self parking is offered for free at the resort. Accessible parking is also available for guests.

Is a spa located at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Zentropia is the resort's spa and services include reflexology, massages, mani/pedis, and body treatments.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive feature a casino at the property?

No, Grand Palladium Lady Hamilton Resort & Spa All Inclusive doesn't have a casino.

Will I find an indoor pool at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

No, this resort doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

Is Grand Palladium Lady Hamilton Resort & Spa All Inclusive a good place to stay for couples?

There are many amenities for couples at this resort, including in-room massages as well as a private beach and 4 beach bars.

Are there hot tubs at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Yes, guests can enjoy a spa tub at this resort.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Grand Palladium Lady Hamilton Resort & Spa All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Will Grand Palladium Lady Hamilton Resort & Spa All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Grand Palladium Lady Hamilton Resort & Spa All Inclusive though service animals are welcome.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

How far is the airport from Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

The closest major airport to Grand Palladium Lady Hamilton Resort & Spa All Inclusive is Sir Donald Sangster Intl. Airport (MBJ), which is 21.9 mi away (50 minutes by car).

Are there rooms with balconies that I can book at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Yes, every guestroom at Grand Palladium Lady Hamilton Resort & Spa All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Grand Palladium Lady Hamilton Resort & Spa All Inclusive.

Grand Palladium Lady Hamilton Resort & Spa All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 648 out of 1432 reviews
Rating 8 - Good. 366 out of 1432 reviews
Rating 6 - Okay. 202 out of 1432 reviews
Rating 4 - Poor. 102 out of 1432 reviews
Rating 2 - Terrible. 114 out of 1432 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Melissa, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The only negative is: The “membership” push is over the top! The marketing team stands in an area and push way too hard. No means no. If you are interested and have an appointment they will and did make you wait… this is a vacation. Who wants to sit around for over an hour waiting? It’s too much!!
Stayed 4 nights in Jan 2026

10/10 Excellent

Romaine

Liked: Cleanliness, staff & service, property conditions & facilities
Great Resort!
Stayed 3 nights in Dec 2025

8/10 Good

Bryant D

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly and the food was fantastic. We were a bit put off by pressure to sign up for the travel club and to pay for spa services.
Stayed 2 nights in Dec 2025

6/10 Okay

JOHN

Stayed 3 nights in Jul 2025

8/10 Good

April

Traveled with family
Liked: Cleanliness, staff & service, amenities
Had two rooms one was hot and smelled of mildew ..2nd was wonderful however no drinks In refrigerator and the bathroom sink was stopped
Stayed 3 nights in Oct 2025

10/10 Excellent

Joycelyn Uling

Liked: Staff & service, property conditions & facilities
Well designed, clean, attractive building and grounds. Well managed reflected in all staff very polite and helpful. Good food choice. Wide selection of entertainment opportunities. Transport staff and front Desk staff very welcoming and give constructive helpful advice. Thank you.
Stayed 7 nights in Oct 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2025

8/10 Good

Wanda

Traveled with family
Liked: Cleanliness, staff & service
Unable to get breakfast too crowded I
Stayed 2 nights in Oct 2025

10/10 Excellent

Makenzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were so many hidden gems all around the resort, from the sunset cove to the hot tub/cold plunge area.
Stayed 6 nights in Oct 2025

8/10 Good

Virginia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 4 nights in Jun 2025

6/10 Okay

Kailey

Traveled with group
Liked: Cleanliness, property conditions & facilities
We just got back from our vacation here. While our vacation was not ruined, I would not go back to this resort. The food was not great at all. I’ve had better food at different Jamaican resorts. The staff’s pleasantness was extremely hit or miss. We had some great servers at the steakhouse, the Jamaican restaurant, the Asian restaurant, and the pool bar, but other bartenders and servers were unpleasant. Our mini fridge never got restocked. I called for housekeeping to bring us some stuff and they never showed up. A couple we were with went without AC for over 30 hours before the hotel decided to do anything. Only after several complaints did the hotel finally move their room. Everyone got steadily harassed about booking the spa. The pool was amazing, and we spent a lot of our time there. The drinks were good. The activities the hotel had and shows they put on were entertaining. A lot of inconveniences, not just for us, but for everyone out of our group of ten. I love Jamaica, but there are much better places to stay.
Stayed 5 nights in Oct 2025

8/10 Good

Mariana Helen

Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at this resort and overall, the staff were incredibly friendly and welcoming — they truly made us feel comfortable during our stay. However, there were several areas that could use improvement to make the experience more enjoyable for families and adults alike. Coming from the U.S., I was surprised by the number of strict rules, especially regarding activities for children. For example, the video game area required kids to be at least 13 years old to play without a parent. My son is 11 and already very familiar with these types of games, so that rule felt unnecessarily restrictive. The pool and beach closing at 6:30 p.m. also limited the fun, especially since most guests are on vacation and want to enjoy the evening hours. After those amenities closed, there weren’t many other engaging options available, so we often ended up staying in our room — which wasn’t ideal for a resort experience. The buffet food was great for the first few days, but later in the week it seemed less fresh — some items looked dried out and even the bread was hard. On the other hand, the restaurant menus were much better and offered delicious options. The resort did provide evening shows, which were entertaining, but not everyone is interested in watching dance performances every night. It would be nice to see more variety and interactive entertainment, such as family-friendly competitions, board games, or card game nights — especially useful during rainy weather or when outdoor stuff
Stayed 5 nights in Oct 2025

6/10 Okay

Tawinna

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is outdated and could use a little more modern updates. Our air went out two of the days we were there. Though several buildings were down they worked diligently to get it fixed. The air was damp and it smelled like mildew. The staff was very polite and accommodating. There were a some roaches as well as a lot of cats.
Stayed 4 nights in Oct 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great pool, snorkeling, kayaking. Staff was very helpful and very friendly!
Stayed 6 nights in Oct 2025

6/10 Okay

ALEX CASSIANO

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Tiera

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nice all around, clean, beautiful , good food and the staff was friendly! I will definitely be coming back
Stayed 6 nights in Oct 2025

6/10 Okay

Tandra

Traveled with partner
Liked: Cleanliness, staff & service
I visited in August for my birthday. I tried to make arrangements in advance to lock in so i wouldn't have to not have the experiences i wanted to celebrate my birthday. I communicated through the app for bookings. Confirmed join arrival. The day of my birthday nothing went according to my plan. Bookings all of a sudden were no longer confirmed. My birthday was ruined and no attempt at making it right the day of. I had to have my experiences the next day. Very disappointing to say the least. I've visited this resort several times but this time was the worst. I won't be booking this resort any longer. Nice for first time trippers but once you're used to certain luxuries this resort misses the mark.
Resort pool
Sunset from the room
Swim up breakfast view
View from the room
Stayed 4 nights in Aug 2025

10/10 Excellent

Bryan alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Jessica

Stayed 5 nights in Oct 2025

8/10 Good

LaQuincy

Traveled with family
Nice!
Stayed 5 nights in Oct 2025

10/10 Excellent

Quanesha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the hotel !
Stayed 3 nights in Oct 2025

2/10 Terrible

Jizette Maria

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Beware don't stay here this place will rob you we stayed 6days and it was pure hell first day. The lock was not working. We was stuck outside for hours sweating finally they came and fixed the lock. Then the next day the AC went out we were sweat and sweat and sweat until we went up to the front desk and got help now we're leaving. Someone went in our room robbed us for a $400 each beats headphones. I had them clipped on to my traveling bag and it was me and my fiancé. We look to see if we had them there we had two and they robbed us. They took our neck pillows to travel. We called the front desk. They said they will call security. We never seen security the next morning. We had to check out. We told them that we was very disappointed that the security number arrived. They call security right then and there and they knew we had to leave 10 minutes or shadow was coming to pick us up to take us to the airport they came and they told me why didn't I lock my headphones in the safe and I told them why should I do that? I travel all over and never in my life had this problem don't stay there they open your safe. It's not safe. They know the combination that you're putting in them safe read your reviews before you book. Don't book in that resort. Food is horrible. People are rude. They don't care about you. I'm so disappointed, but this doesn't stop for me because I am gonna take this higher. Nobody steals for me and get away with it.
Stayed 5 nights in Sep 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

2/10 Terrible

Ryneik

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There were mice dropppings in my bed and I was bit by idk what while sleeping I have photos as well smh
Stayed 5 nights in Sep 2025

4/10 Poor

Timothy

Stayed 4 nights in Sep 2025

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