Check in was horrible. Specialty restaurants was amazing. Everyone but the check in staff was awesome
Clean
The room was dirty and smelly, the iron was not working, we got no blanket just the thin white sheets. Our room was not cleaned for the entire day. Only the dirty towels were removed. Housekeeping probably need more staff or more supervision. Other than the disappointing room the food was great.
The property is beautiful. The pool and amenities were great. The quality of food and the customer service we disappointing. Good luck! We had a party that consisted of 4 families (rooms) and all of us had some sort of issue with getting action from customer service. 2 of the families went 3 of 7 days with no towels in their room and had to ask daily and it took 4 days for them to show up. One family (no kids) were given a room with double beds (full size) and were given the run around when asking to get it corrected. We’re told they could sleep separately. One family went 4 days without blankets on the beds. Over 10 times they were requested and all 10 times they were told they would be sent right over. The only way they were provided was by standing at the counter and not leaving until they were brought….that was an hour and a half of the vacation! When you are paying 3500 per family and can’t get towels or blankets that is a rough pill to swallow. The food: Buffets were never ready to go, you would make multiple trips and all the food was gone and it wasn’t prepared to replenish. I understand it is a big and busy place, but 2 hours to eat a breakfast buffet is nuts. The specialty restaurants were good, but the portions are very small and they are not open to providing extra plates, even though it is all inclusive. You would have to go to another restaurant if you were still hungry after your 4oz piece of meat. The service is also very slow!
Beautiful views. Good food. Nice people.
Beautiful place
We had our 10year vow renewal there with a reception at Poseidon restaurant. AWFUL service, inexperienced staff, unorganized. The wedding planner should have been present to expedite. It was embarrassing as we hosted a party of 30 people. And to add, the wedding planner and her supervisor has yet to address this terrible experience. All around, it was poor service in all the restaurants.. long wait times (and the resort was not even crowded). This place has gone completely downhill. Would not recommend it to anyone.
So I would have loved to give this property a 5 but their travel program continues to make a stay there not as good as it could be. From the moment you step on property you are hounded by people to listen to their spiel about their travel program. They don’t take No for an answer and get nasty with you if you stand your ground. This is our second visit and we were hoping it would be better if we told them we sat in on it the last trip and weren’t interested. Instead I was told off by one of the employees and a second employee just left us standing with a paper to fill out after we told him we weren’t interested. We’ve decided we won’t return which is really sad because the property is great. It’s just not worth the aggravation! Please palladium stop pushing this program so hard! You are losing guests over it!
Great place to go
Pros: This is a very big property and I saw a lot of staff working everyday to keep it clean. Our room was cleaned everyday and there are groundskeepers throughout the property maintaining it. There are multiple pools and peach areas to handout and relax. The staff was friendly and accommodating for the most part. Cons: Nightly entertainment was just ok. The only thing I enjoyed was the all white party. The DJ kept it entertaining and the music was live. The Michael Jackson show wasn’t too bad. The food is terrible. The menu at both buffets stayed the same all six days we were there with very little variation. Food at the steak house is terrible. We both ordered ribeyes and it was wet and chewy like plastic with some tasteless sauce on it. Took two bites and couldn’t eat anymore. Food at the Jamaican restaurant, Chinese and Indian restaurant was edible. We were not able to try the seafood restaurant. They were closed when we went on Monday. We went off property to eat a couple times because we were tired of that tasteless food. They need to revamp the menu.
The rooms pictured on Orbitz is not the room you will get. They charge for every little thing here, and is very much over priced. They claim you’ll get $1500 in resort credit. You dont, its a coupon book that you cant even use for anything at the resort. They are very pushy with the travel club stuff. The hotel sales team is responsible for the room picture and description on booking sites such as Orbitz. Therefore whatever room you book is what you should receive, the management were rude, very condescending, did not even try to apologize for the inconvenience, did not try to rectify my room issues. Dont even think about calling for towels, they wont come. I went 1 whole evening/night without toilet tissue because the turndown service team is terrible and never replenish your room with toiletries. Had I not brought my own soap to shower with, I would have never had soap because they do not ever fill up the dispensers. The hotel is dirty, my jetted tub was disgusting, roaches running around on the same cups they use to give us for drinks. Orbitz tried have the hotel refund me due to them not giving me the room that I booked and the hotel refused. They also refused to even compensate me in any way shape or form. This was definitely the hotel from hell. I wouldn’t suggest it if you’re someone looking for what is pictured on Orbitz.
The villa did not have elevators and we were on the third floor
Rooms are old and dirty. No accessibility. Needs a good renovation
Quiet. Very clean. Pleasant and attentive staff.
Grand Palladium Lady Hamilton Resort & Spa All Inclusive places you within a 10-minute drive of Hanover Museum and Sir Alexander Bustamante Square & Around. This 512-room, 4.5-star resort welcomes business and leisure travelers with 5 outdoor pools, a private beach, and a full-service spa.
Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. Relish the American cuisine at Chez Bubbas, one of 7 onsite restaurants, which serves dinner, or enjoy the pool views at Arte e Cucina. Satisfy your hunger from the comfort of your room with room service.
Guests can expect free WiFi and flat-screen TVs with digital channels and pay movies. Beds sport premium bedding and down comforters, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Balconies, iPod docks, and sitting areas are also available.
Grand Palladium Lady Hamilton Resort & Spa All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive resort include a free water park, a nightclub, and a lazy river.
Check in was horrible. Specialty restaurants was amazing. Everyone but the check in staff was awesome
Dear James,We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that your experience with the front desk staff did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards,Krysten Nelson
Dear Aaron,We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.Warm regards,Krysten Nelson
Clean
Dear PASRAM, We appreciate you choosing Grand Palladium Lady Hamilton Resort & Spa as your vacation destination and sharing your review! We are delighted to learn that you enjoyed your stay. We hope to have the pleasure of welcoming you back soon to experience more of our unique offerings. Thank you again for choosing our resort, and we look forward to exceeding your expectations during your next visit.Warmest regards, Gerardo De Groot General Manager
Thanks for staying with us. We appreciate your feedback!
Dear Chelsea Peace, Thank you for choosing Grand Palladium Lady Hamilton Resort & Spa as your vacation destination and for providing us with your valuable feedback. We are thrilled to hear that you had an enjoyable stay with us. We look forward to the opportunity to welcome you back in the future to experience more of our unique offerings. Thank you again for choosing our resort, and we hope to exceed your expectations during your next visit. Warmest regards, Gerardo De Groot General Manager
The room was dirty and smelly, the iron was not working, we got no blanket just the thin white sheets. Our room was not cleaned for the entire day. Only the dirty towels were removed. Housekeeping probably need more staff or more supervision. Other than the disappointing room the food was great.
Dear Romaine,Thank you for taking the time to share your valuable feedback. We are disappointed to hear that your experience did not meet your expectations. At our resort, we pride ourselves on providing a safe, clean, and comfortable atmosphere for our guests. It is unfortunate that you encountered issues during your stay, as we go to great lengths to ensure that our rooms and public areas are meticulously cleaned and maintained according to our stringent standards for cleanliness and comfort. We regularly replenish supplies and carry out any essential repairs and renovations to ensure guest satisfaction. We have shared your feedback with our management team and are committed to continuously improving our services to provide an exceptional experience for all our guests. We are currently upgrading our guest rooms and facilities as part of our hotel's comprehensive renovations. We are confident that these changes will address any shortcomings you may have experienced during your stay and enhance the overall guest experience. We strive daily to fulfil our mission to turn guests into fans, and we sincerely hope to have the opportunity to provide you with a better experience in the future.Warmest regards,Gerardo De GrootGeneral Manager
The property is beautiful. The pool and amenities were great. The quality of food and the customer service we disappointing. Good luck! We had a party that consisted of 4 families (rooms) and all of us had some sort of issue with getting action from customer service. 2 of the families went 3 of 7 days with no towels in their room and had to ask daily and it took 4 days for them to show up. One family (no kids) were given a room with double beds (full size) and were given the run around when asking to get it corrected. We’re told they could sleep separately. One family went 4 days without blankets on the beds. Over 10 times they were requested and all 10 times they were told they would be sent right over. The only way they were provided was by standing at the counter and not leaving until they were brought….that was an hour and a half of the vacation! When you are paying 3500 per family and can’t get towels or blankets that is a rough pill to swallow. The food: Buffets were never ready to go, you would make multiple trips and all the food was gone and it wasn’t prepared to replenish. I understand it is a big and busy place, but 2 hours to eat a breakfast buffet is nuts. The specialty restaurants were good, but the portions are very small and they are not open to providing extra plates, even though it is all inclusive. You would have to go to another restaurant if you were still hungry after your 4oz piece of meat. The service is also very slow!
Dear Christopher, Thank you for bringing these matters to our attention. Your feedback is invaluable to us, as we are always striving to make sure our guests have the best experience possible at our resort. We are deeply disheartened to hear that your experience did not live up to your expectations and that there were aspects of your stay that you found subpar. The circumstances you have described, we can assure you, are not characteristic of the high standard of service our guests have come to know and expect. We have shared your feedback with our management team, and we are taking the appropriate measures to ensure that these types of incidents do not occur in the future. We hope to have the opportunity to restore your trust in our establishment in the future and provide you with an experience that exceeds your expectations. Warmest regards, Gerardo De Groot General Manager
Beautiful views. Good food. Nice people.
Dear Jessica Marie,We appreciate you giving Grand Palladium Lady Hamilton Resort & Spa a five-star rating and choosing us as your vacation destination! We are thrilled to hear you enjoyed your stay. We strive daily to fulfil our mission to turn our guests into fans, and we hope to see you again soon.Warmest regards,Gerardo De GrootGeneral Manager
Beautiful place
Dear Shakeira,Thank you for rewarding us with your five-star review and choosing Grand Palladium Lady Hamilton Resort & Spa as your vacation destination! It brings us great pleasure to learn you enjoyed your stay with us and that you were enamoured with the beauty of our pristine grounds. We strive daily to fulfil our mission to turn our guests into fans and look forward to welcoming you back soon for another wonderful stay.Warmest regards,Gerardo De GrootGeneral Manager
Dear Giuseppe, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!Warm regards.