I am writing to formally complain and demand a full refund for my reservation, as the accommodation provided was completely different from what I paid for and confirmed through your website.
I clearly booked and paid for Grand Palladium Lady Hamilton – Ocean View King Room, at a rate of $108 per night for a single room. However, upon arrival, I was not accommodated at Lady Hamilton at all. Instead, I was placed in the connected Grand Palladium Jamaica hotel, in a Double Queen room, which is an entirely different room category and hotel.
To be absolutely clear:
• I did not receive the hotel I booked
• I did not receive the room type I booked (King bed vs Double Queen)
• I did not receive the ocean view category promised
• The room provided had significantly inferior conditions and amenities
I escalated this issue directly with the hotel management, and they confirmed that your website is responsible for issuing a full refund, as the service delivered does not match the confirmed reservation and constitutes a clear breach of contract and misrepresentation.
I therefore formally request:
A full refund of all charges paid for this room, effective immediately.
Please note that I have documentation, booking confirmation, payment records, and hotel confirmation of the mismatch. If this matter is not resolved promptly, I will have no choice but to escalate it further through my credit card provider and relevant consumer protection channels.
I expect your written confirmation