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Grand Palladium Lady Hamilton Resort & Spa All Inclusive

5.0 star property

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17 bars/lounges, 5 poolside bars, 4 beach bars, swim-up bar
Sauna, hot tub, steam room, Turkish bath, body treatments, body scrubs
Premium bedding, down comforters, minibar, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Hot tub
  • Breakfast included

Explore the area

View in a map
The Point, Lucea, Hanover
  • Place, Dolphin Cove Negril
    ‪5 min drive‬
  • Place, Chukka Ocean Outpost at Sandy Bay
    ‪9 min drive‬
  • Place, Tryall Golf Club
    ‪14 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪41 min drive‬

Room options

View all photos for Junior Suite

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

7.4 out of 10
Good
(142 reviews)
  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite

Premium bedding, down comforters, minibar, in-room safe

Suite

  • Garden view
  • 743 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, Ocean View

7.6 out of 10
Good
(32 reviews)
  • Ocean view
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, Beachside

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, Beachside

7.4 out of 10
Good
(74 reviews)
  • Ocean view
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, Ocean View, Beachside

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, Ocean View, Beachside

7.0 out of 10
Good
(17 reviews)
  • Ocean view
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Suite, Ocean View

7.6 out of 10
Good
(11 reviews)
  • Ocean view
  • 743 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, Ocean View, Beachside

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Suite, Ocean View, Beachside

8.0 out of 10
Very good
(6 reviews)
  • Ocean view
  • 743 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite Beachside Panoramic Ocean View

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Suite Beachside Panoramic Ocean View

  • Ocean view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Signature Level Bungalow

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Signature Level Bungalow

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Signature Level Junior Suite

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Signature Level Junior Suite

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Signature Level Suite

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Signature Level Suite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Single use

Premium bedding, down comforters, minibar, in-room safe

Junior Suite Single use

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, Beachside Single Use

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, Beachside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, Ocean View Single Use

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite Single use

Premium bedding, down comforters, minibar, in-room safe

Suite Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Ocean View Single Use

Balcony view

Suite, Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Lucea

Grand Palladium Lady Hamilton Resort & Spa All Inclusive places you within a 15-minute drive of Chukka Ocean Outpost at Sandy Bay and Tryall Golf Club. This 512-room, 5-star resort welcomes business and leisure travelers with 5 outdoor pools, a private beach, and a full-service spa.
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What's nearby

  • Dolphin Cove Negril - 5 min drive - 3.4 miles
  • Chukka Ocean Outpost at Sandy Bay - 9 min drive - 6.9 miles
  • Tryall Golf Club - 14 min drive - 9.8 miles
  • Half Moon Beach - 29 min drive - 19.3 miles
  • Doctor's Cave Beach - 39 min drive - 25.7 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 50 min drive

Restaurants

  • ‪Sports Bar - ‬6 min walk
  • ‪the jerk hut at Grand Palladium - ‬6 min walk
  • ‪Miss Lou's Bar - ‬4 min walk
  • ‪Sumptuori Restaurant - ‬5 min walk
  • ‪Mo' Bay Restaurant - ‬5 min walk

About this property

Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Grand Palladium Lady Hamilton Resort & Spa All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include a free water park, a nightclub, and a lazy river.
Guests can expect free WiFi and flat-screen TVs with digital channels and pay movies. Beds sport premium bedding and down comforters, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Balconies, iPod docks, and sitting areas are also available.
A private beach, 3 outdoor tennis courts, and a complimentary water park with a lazy river and waterslides are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 9 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Grand Palladium Jamaica Resort & Spa All Inclusive
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  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
8.0 out of 10, Very Good, 1,551 reviews
$331 nightly
The price is $384
Jun 2 - Jun 3
Total with taxes and fees
Grand Palladium Jamaica Resort & Spa All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 17 bars/lounges
  • 4 beach bars
  • 5 poolside bars
  • 7 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bhogali
  • Portofino
  • Poseidon Sunset Cove
  • Sumptuori
  • Xaymaica

Things to do

  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Lazy river
  • Mini golf
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 13 buildings
  • 2 floors
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
A service charge of USD 18 per order applies for room service.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Grand Palladium Lady Hamilton All Inclusive Lucea
Grand Palladium Lady Hamilton Lucea
Grand Palladium Lady Hamilton Resort All Inclusive Lucea
Grand Palladium Lady Hamilton Hotel Lucea
Pallaum dy Hamilton Inclusive
Grand Palladium Lady Hamilton Resort Spa All Inclusive
Grand Palladium Lady Hamilton Resort & Spa All Inclusive Lucea
Grand Palladium Lady Hamilton Resort & Spa All Inclusive Resort

Frequently asked questions

Will I find all-inclusive rates at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Grand Palladium Lady Hamilton Resort & Spa All Inclusive has all inclusive rates that come with all meals and many onsite activities included. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Lady Hamilton Resort & Spa All Inclusive on Jun 9, 2026 start from $451, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Grand Palladium Lady Hamilton Resort & Spa All Inclusive provides free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

What's there to see near Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

This resort is located in Lucea, close to Tryall Golf Club and Chukka Ocean Outpost at Sandy Bay.

Will I be able to park at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Yes, self parking is offered for free at the resort. Wheelchair-accessible parking is also available for guests.

Is a spa located at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Zentropia is the resort's spa and services include reflexology, body treatments, mani/pedis, and massages.

Are there luxury amenities available at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Yes, guests can indulge in luxuries such as a free water park, a private beach, and an ocean-view restaurant at this resort.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive feature a casino at the property?

No, Grand Palladium Lady Hamilton Resort & Spa All Inclusive doesn't have a casino.

Will I find an indoor pool at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

No, this resort doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

What amenities will couples enjoy at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

There are many amenities for couples at this resort, including in-room massages as well as a private beach and an ocean-view restaurant.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive have a hot tub?

No, but this resort offers jetted bathtubs in all guestrooms.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Grand Palladium Lady Hamilton Resort & Spa All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Will Grand Palladium Lady Hamilton Resort & Spa All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Grand Palladium Lady Hamilton Resort & Spa All Inclusive though service animals are welcome.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive have connecting rooms available?

Yes, you can book connecting rooms at this resort for your group or family vacation.

How far is the airport from Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

The closest major airport to Grand Palladium Lady Hamilton Resort & Spa All Inclusive is Sir Donald Sangster Intl. Airport (MBJ), which is 21.9 mi away (50 minutes by car).

Can I book a room with a balcony at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Yes, every guestroom at Grand Palladium Lady Hamilton Resort & Spa All Inclusive comes with a balcony and some offer ocean and garden views.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Grand Palladium Lady Hamilton Resort & Spa All Inclusive.

Grand Palladium Lady Hamilton Resort & Spa All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 639 out of 1393 reviews
Rating 8 - Good. 350 out of 1393 reviews
Rating 6 - Okay. 193 out of 1393 reviews
Rating 4 - Poor. 92 out of 1393 reviews
Rating 2 - Terrible. 119 out of 1393 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jacqueline, Elizabeth

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Apr 2026

6/10 Okay

Ashish Shirly

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room is good an clean but service is average. Fridge is supposed to be refilled everyday but we didn’t get water bottle refill for 2 days. Tv was not working, shower didn’t have shower gel or shampoo. Complained to the front desk but nothing happened. Property is huge. Restaurants are a hit or miss just like the staff. Some are kind and friendly but some have attitude and rude. Entertainment team is good. Good to visit once but wouldn’t visit this resort again.
Stayed 4 nights in Feb 2026

10/10 Excellent

Travon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I went for Valentines Day 2026. My husband and I had a blast! The resort was clean, the rooms were clean as well. Staff was friendly and the beach was amazing. There was always something entertaining going on. I’d definitely return.
Stayed 2 nights in Feb 2026

8/10 Good

Annica, Brooklyn

Stayed 4 nights in Feb 2026

6/10 Okay

ana

Traveled with family and small children
The room did not meet my expectations. The staff was very friendly.
Stayed 5 nights in Feb 2026

10/10 Excellent

Taiycia

Traveled with family and small children
Liked: Amenities
I enjoyed my stay. Perfect for family
Stayed 1 night in Feb 2026

2/10 Terrible

Jabre

Stayed 5 nights in Feb 2026

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendliest staff. Awesome amenities. The only complaint would be finding dinner. You were supposed to make reservations but everything was full. If you didnt want to eat right when they opened, you had to do the buffet. They should tell you to make reservations before you go
Stayed 4 nights in Feb 2026

10/10 Excellent

Conner Steven

Stayed 6 nights in Feb 2026

6/10 Okay

Shadeen

Stayed 3 nights in Feb 2026

2/10 Terrible

zoraida

Disliked: Cleanliness, amenities
Dear Hotel Manager, I am very disappointed with my stay at your hotel. The tv in the room was not working, and the refrigerator was also not working. I reported these problems, but they were not fixed. Most importantly, I have a handicapped son, and I specifically requested an accessible room. When we arrived, we were not given an accessible room, which made our stay very difficult and uncomfortable. This is unacceptable, especially for a family with a disability. I am requesting a refund or compensation for these issues. Please contact me as soon as possible to resolve this matter. Thank you,Zoraida Vargas
Stayed 3 nights in Feb 2026

2/10 Terrible

Jagruti J, DOUGLASVILLE

Disliked: Property conditions & facilities
There is nothing 5 star about this property. Is an old old old property that needs major renovation. It was one problem after another, rooms smell of mildew and bleach. And management expects you to stay in that. We didn’t get our room until 10 pm after checking at 3 pm.They will not compensate for all the inconvenience we experienced. The safe didn’t work, the phone, sink drain, I could go on & on. Pay more & stay elsewhere.
Stayed 4 nights in Feb 2026

6/10 Okay

lesline

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness
I had bilateral knee surgery and to eat breakfast, lunch and dinner was too much walking. Each time we phoned for a trolly it never came so we start walking.
Stayed 4 nights in Feb 2026

10/10 Excellent

william

Stayed 6 nights in Feb 2026

10/10 Excellent

Georgiy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Прекрасно все!
Stayed 6 nights in Jan 2026

10/10 Excellent

Rebecca

Stayed 2 nights in Jan 2026

2/10 Terrible

Baylee

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bad service at buffet. Terrible “ocean view” as they called it. Old structure and not kept up with well. Disappointed considering the cost.
Stayed 2 nights in Jan 2026

2/10 Terrible

Eudora

Traveled with family
Disliked: Cleanliness
I apparently accidentally booked my room with just one adult and because it was all exclusive. They said we couldn’t check in. My room in a suite on the ocean front for a very reasonable rate. They said to add my husband to the room that I already paid for, he had to pay 3 times the amount since it was last minute. I understand that it is all inclusive, but the charge should have been half of what I paid, not three times the amount. It took 2 hours to check in and we had to just book another room. Then we couldn't get a reservation for dinner as they shut that off at 3:30pm and you must be check in to make a reservation. The food ended up being overcooked and took a long time. Cannot recommend this place.
Stayed 1 night in Jan 2026

6/10 Okay

Kaitlin

Traveled with partner
Disliked: Cleanliness
1. Staff were extremely pushy about upgrading to signature level and completing their “surveys”. We were harassed daily by them about this 2. Food overall was terrible. Limited selection, challenging to get reservations. We were sick on multiple occasions from the food. 3. The pool was very cold. 4. Beach areas are not as advertised. 5. House keeping did just an OK job, multiple days they forgot to restock towels. We then waited 1+ hours for staff to deliver these. 6. Overall upkeep of resort buildings was poor.
Stayed 9 nights in Jan 2026

10/10 Excellent

Carlos Andres Salgado

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great, everything was super clean, the staff is super friendly and the hotel has some amazing beaches! All they need is more bar tenders, but that's a minor inconvenience. Overall is a great resort
Stayed 7 nights in Jan 2026

4/10 Poor

Larry

Traveled with family
Liked: Cleanliness
We arrived first room, shower was moldy and safe was broken. We then upgraded to ocean view, but they did not receive our confirmation from Expedia, so they keep us waiting, even though I had the copy of the email. Ruined are whole day. After my wife lost it, they gave us a room. The air conditioning was broken, the safe was locked, two pillows for three guests, two toweled also, no drinks in the fridge. This went on all night, constant knocking at the door to supply these items. The AC needed to be taken apart, so it took 24 hrs to fix. Besides that are day three everything kind of got fixed. Now I lost two days of my vacation.
Stayed 4 nights in Jan 2026

8/10 Good

Melissa, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The only negative is: The “membership” push is over the top! The marketing team stands in an area and push way too hard. No means no. If you are interested and have an appointment they will and did make you wait… this is a vacation. Who wants to sit around for over an hour waiting? It’s too much!!
Stayed 4 nights in Jan 2026

2/10 Terrible

Brayden

Traveled with partner
Not applicable
Stayed 6 nights in Jan 2026

10/10 Excellent

Patrick

Stayed 2 nights in Jan 2026

10/10 Excellent

Omar

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless and service was Toptier from the moment we got on the property to the moment we checked out. I would definitely recommend this hotel and will for sure going back.
Stayed 3 nights in Jan 2026

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