- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, MasterCard, and Visa.
- This resort provides transfers from the airport. To make arrangements, contact the property with arrival details prior to travel, using the phone number on your booking confirmation.
- Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
- A charge for a mandatory Christmas Eve gala dinner on 24 December is included in the total price shown.
- A charge for a mandatory New Year's Eve gala dinner on 31 December is included in the total price shown.
- Registered guests are the only ones allowed in guestrooms.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
Grand Palladium Lady Hamilton Resort & Spa All Inclusive
4.5 out of 5.0
3.8
out of 5
Average Guest Review
See all 232 reviews
This hotel is most popular for:
Recent guest reviews
We arrived on Wed Dec 27th (My Birthday). Room was filthy with a pull out couch. When we went to put the Day bed back to a couch, underneath was a MOUND of dust and debris. I called the front desk and asked to speak with a manager. (More on this in a bit). Food was literally gross. Flies on the food, extra rude servers, everyone with an outstretched arm looking for a tip. After 4 days, we decided to check out and paid 2000 for a flight out of there a day early. Was told I couldn’t check out until I spoke with a manager! Yes, that is correct. I go and check out and like clockwork, the manager made us wait 35 minutes. As we are about to jump in our ride to the airport, here she comes. Could give two ***** that we were miserable. Any hotel who uses “resorts Credits” that can’t be used on food or spa is not a resort you would want to stay. Internet is awful, the place is run like a holiday inn. If you are remotely well traveled, you will be extremely disappointed. How can they say they are a 5 star hotel? Honestly, How?. This is my 20th trip to Jamaica and because of this experience, probably our last. Look at the negative reviews, they are all the same! There is much validity to what people are saying! Stay away.
Hotel is so big and there are alots of fun things to do there for people all ages. Hotel has there own 8 private beaches, sunset cove is one of the hotel's beach you must spend a day if you stay there.
I loved the beaches, the buffet food is great, the other restaurants were ok, drinks are great. Alot of walking but worth it
The room was clean daily. The staff was helpful and they always asked is everything ok? The restaurants that we went to the food was good and the drinks kept coming. Overall we had a wonderful time.
This was actually our third time in the last 2 years staying at here. The first time was as the Palladium and the other two times were at the honeymoon suite at Lady Hamilton. If youd asked me prior to this visit Id told you it was as close to heaven as you can get - no more. We arrive after 4pm and are told the room isnt ready, not the end of the world. I'd called 2 months ago, even had an orbitz rep contact them to request an upper level floor as the "ocean view" from the bottom is non-existent due to bushes. We were told "all honeymoon suites are top floor". Guess who was given a room on the bottom? Yup. And of course there were no rooms to xfer to for several days. So I tried to make the best of it. They gave us a "vip access bracelet" this time but nobody explained its purpose or benefits. Then heres when things get real good. The AC in the room didnt work properly, maintenance came out and was super polite, explained in order to fix they would have to rip out the drywall.. So again, we try to make thr best of it. Then NO HOT WATER in the entire complex on day 1.. Again on day 3 (our anniversary) so the wife was unable to get ready properly. To apologize for the horrid inconvenience guest relations offered us free champagne service, to be delivered at 4pm the following day. It never came. After 5 calls to different managers it showed up around 7pm. To top it off, room service is a total crap shoot. You'll have to call about 25 times (no exaggeration) then wait 2 hours
We had our flight cancelled from a storm they were very accommodating to help us with keeping our same room and helping with trans. Very nice staff wifi not so good but we got thru it.
Not enough help or guidance. A tour of facilities would be helpful. They said no reservations were needed for restaurants but some were required, and we had to eat at buffet instead. Food choices were good but waitstaff could have been more attentive. They gave you one drink then disappeared,
We stayed in the honeymoon suite which was very nice and spacious. Good food, I loved the beaches even though they are small there was plenty of room. Great snorkeling right from shore. Beautiful facility and they offer shuttle service via golf carts 24 hours which was nice as its a huge place. We liked the fact that unlike Negril you can leave your stuff on the beach and not have a lot of peddlers. In fact in one week we didn't see one person. The night life is very loud as we like to go to bed early so recommend noting that you would like a room facing away oh and the 2 floor as the view is much better. Great people and good drinks. Lots of smoking of ganja which most people were respectable and did that in private. Lots of kids activities and nice spa. Overall i would say 4 plus out of 5.
Very relaxing time. There is enough to do that you never have to leave the resort. Great place for families or couples looking to relax at the beach. Recommend a la carte restaurants over buffet. Friendly staff and clean. Upgraded to pool view, definitely worth it, especially if you want to listen to the live music from the bar at night.
I read all the reviews and decided that you can't please everyone and most reviews were positive so we gave it a try. First the rooms; we were on the lady Hamilton side and the rooms were redone and the design was great but not as nice as the pictures showed. Seldom had hot water in the shower, lack of towels, NO wifi and steps,steps,steps! Next the property: very attractive with lush surroundings. The pools were clean as was the beach. The main area was well decorated with great atmosphere. The food is next: the buffets were very low quality with most food bland and not warm. The meats were dried out and the service was less than adequate. The theatre shows were just ok and a little amateurish. The drinks were fine for the Jamaican flair and thankfully included in your cost. And now the staff: I have never been to a resort where staff members were more concerned about talking amongst themselves and not making the guests feel welcome. Granted that didn't hold true to everyone but in general it was obvious the staff didn't like their jobs and could care less about the guests. Twice we called for transportation to various locations and requested a bellhop when it was time to leave and no one showed up causing us to almost miss our connection back to the airport. There were a couple staff members I would like to give praise to and that was Dale and the bartender at the pool bar, Martin. Thank you guys! Finally if you can't walk EVERYWHERE do NOT select this resort.
We've been to this resort 4 times in the last 6 years and this time decided to have our wedding there. We truly enjoy our time at Grand Palladium and had a beautiful wedding. Our wedding coordinator Meloney made sure our day was perfect. I would highly recommend this resort!
Beautiful resort, very friendly staff! Coming back next year with the kids after we saw the kids pool area
I enjoyed my stay ..my room was amazing. The food could be better but over all good. The workers were very nice and friendly. The grounds were well kept. The beach was not the best but good enough. I would return.
Wonderful experience and amazing staff. (Martin, Patrice, Rorrie -bartenders at the blue lagoon pool) one thing that I did not like was that there was no music playing around the pool area. I have never seen something like that before. It's honestly a bummer.
Great staff at the kids club. The kids played dress up with costumes. Friendly entertainment staff. Gorgeous facilities... The place is huge but love the way the rooms are all close to the beach, they also have shuttles every 5-10 mins. I really hated the way their desserts tasted. The wifi even though it was everywhere had REALLY weak signal
Our experience was nice until the sales and marketing event...very stressful!!
Everything was amazing while staying here. But there are just 2 things that could have been better. First thing is that I wish the check-in people could let you know that you ARE allowed to make reservations instead of saying it's first come-first serve. The last this is the shows that they had was bad and painful to watch. Other than that the food was great, room was great and the staff were amazing.
This hotel is one of the first all inclusive resorts in Montego Bay. I was not impressed, would recommend, staying at a more newer resort. Staff, was not well informed about events, tours, excursions, their were misleading on prices for events. I would not revisit
The hotel accommodations and amenities were perfect for the occasion. We were able to complete just about everything we could on property. The food and drinks were just right. Garth James the manager of the resort took great care of us on our stay. The only downside was the Wi-Fi connectivity was very slow, but all in all the stay at the hotel was perfect and we would do it all over again. This would also be a perfect spot of an all girls adventure or just a business getaway trip for a conference. The Love Family
Nice family vacations. Nice place, friendly stuff, nice room. Lovely pool for kids.
Hotel highlights
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Grand Palladium Lady Hamilton Resort & Spa All Inclusive places you 7.5 mi (12.1 km) from Tryall Golf Club. This 540-room, 4.5-star resort has 5 outdoor pools along with a private beach and a full-service spa. Rocklands Bird Sanctuary is also 18.2 mi (29.4 km) away.
Dining
Free full breakfast is included with your stay. There are multiple options for onsite dining with 7 restaurants, including Bubbas, which specializes in American cuisine and serves dinner, and Reggaetoni with its pool views. Order from room service to satisfy your hunger without leaving your room.
Rooms
The 540 air-conditioned accommodations feature balconies and afford space to spread out with living rooms. Guests can expect free WiFi and flat-screen TVs with digital channels and pay movies. Beds sport premium bedding and down comforters, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include free minibar items, iPod docks, and coffee makers.
Property features
Grand Palladium Lady Hamilton Resort & Spa All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive resort include a free water park, a nightclub, and a lazy river.
Guest reviews for Grand Palladium Lady Hamilton Resort & Spa All Inclusive
3 star hotel that “tricks their guests”
Everyone
We arrived on Wed Dec 27th (My Birthday). Room was filthy with a pull out couch. When we went to put the Day bed back to a couch, underneath was a MOUND of dust and debris. I called the front desk and asked to speak with a manager. (More on this in a bit). Food was literally gross. Flies on the food, extra rude servers, everyone with an outstretched arm looking for a tip. After 4 days, we decided to check out and paid 2000 for a flight out of there a day early. Was told I couldn’t check out until I spoke with a manager! Yes, that is correct. I go and check out and like clockwork, the manager made us wait 35 minutes. As we are about to jump in our ride to the airport, here she comes. Could give two ***** that we were miserable. Any hotel who uses “resorts Credits” that can’t be used on food or spa is not a resort you would want to stay. Internet is awful, the place is run like a holiday inn. If you are remotely well traveled, you will be extremely disappointed. How can they say they are a 5 star hotel? Honestly, How?. This is my 20th trip to Jamaica and because of this experience, probably our last. Look at the negative reviews, they are all the same! There is much validity to what people are saying! Stay away.
very nice hotel fun to be there
Everyone
Hotel is so big and there are alots of fun things to do there for people all ages. Hotel has there own 8 private beaches, sunset cove is one of the hotel's beach you must spend a day if you stay there.
Review comment
Management responded on Sep 12, 2017
Dear Atin, Thank you for taking the time to share your review. I am glad to read about all the wonderful experiences you had during your stay, your positive comments are greatly appreciated. It will be our pleasure to host you again soon
great inclusive stay by the beach
Everyone
I loved the beaches, the buffet food is great, the other restaurants were ok, drinks are great. Alot of walking but worth it
Review comment
Management responded on Sep 4, 2017
Dear Guest, Thank you for taking the time to share your review. I am glad to read about all the wonderful experiences you had during your stay, your positive comments are greatly appreciated. It will be our pleasure to host you again soon
our room was close to the beach.
Everyone
The room was clean daily. The staff was helpful and they always asked is everything ok? The restaurants that we went to the food was good and the drinks kept coming. Overall we had a wonderful time.
Review comment
Management responded on Jun 5, 2017
Dear RAH: We thank you for having stayed at our resort and for providing us with such positive feedback. We are elated to know that you had such a grand time, which so deserve. We look for forward to your next visit.
3rd time wasn't a charm
Everyone
This was actually our third time in the last 2 years staying at here. The first time was as the Palladium and the other two times were at the honeymoon suite at Lady Hamilton. If youd asked me prior to this visit Id told you it was as close to heaven as you can get - no more. We arrive after 4pm and are told the room isnt ready, not the end of the world. I'd called 2 months ago, even had an orbitz rep contact them to request an upper level floor as the "ocean view" from the bottom is non-existent due to bushes. We were told "all honeymoon suites are top floor". Guess who was given a room on the bottom? Yup. And of course there were no rooms to xfer to for several days. So I tried to make the best of it. They gave us a "vip access bracelet" this time but nobody explained its purpose or benefits. Then heres when things get real good. The AC in the room didnt work properly, maintenance came out and was super polite, explained in order to fix they would have to rip out the drywall.. So again, we try to make thr best of it. Then NO HOT WATER in the entire complex on day 1.. Again on day 3 (our anniversary) so the wife was unable to get ready properly. To apologize for the horrid inconvenience guest relations offered us free champagne service, to be delivered at 4pm the following day. It never came. After 5 calls to different managers it showed up around 7pm. To top it off, room service is a total crap shoot. You'll have to call about 25 times (no exaggeration) then wait 2 hours
Review comment
Management responded on May 12, 2017
Dear Guest: At the outset, we would like to say thank you for having stayed with us on your last vacation and expressed our appreciation to you for your loyalty over the years. At the same time, we would like to apologize for all inconveniences you might have experienced while staying with us. We take all feedback very seriously, as they will only assist us in improving on our product and service. For this, we must say thank you once more for bringing the concerns to our attention They will be forwarded to the respective departments to prevent re-occurrences. Once again, our sincere apology for all inconveniences experienced and thanks you for having stayed at our resort. We look forward to your return in the near future, so you may experience all the improvements we will have made in all areas of the resort.
nice hotel beautiful surroundings
Everyone
We had our flight cancelled from a storm they were very accommodating to help us with keeping our same room and helping with trans. Very nice staff wifi not so good but we got thru it.
Review comment
Management responded on Mar 20, 2017
Dear guest: We thank you for having stayed at our resort and are pleased to know that you had a great time. We are aware of the WI-FI challenges and are working assiduously to have the issue resolved. It will be our pleasure to host you soon.
check in
Everyone
Not enough help or guidance. A tour of facilities would be helpful. They said no reservations were needed for restaurants but some were required, and we had to eat at buffet instead. Food choices were good but waitstaff could have been more attentive. They gave you one drink then disappeared,
Review comment
Management responded on Feb 27, 2017
Dear guest: The management and staff of the resort thank you for having stayed at our resort and for leaving your review. We are happy to know that you enjoyed the beach, pool, rooms and the entertainment. We are disappointed to learn that you were not able to dine in any of our ala carte restaurant, we apologize for any inconveniences this may have caused. Your comment regarding the services provided by the wait staff be discussed with the F&B team in order for improvements to be seen. We trust you will give us another opportunity to host you so that you may witness all the improvements.
really enjoyed our stay! quiet location.
Everyone
We stayed in the honeymoon suite which was very nice and spacious. Good food, I loved the beaches even though they are small there was plenty of room. Great snorkeling right from shore. Beautiful facility and they offer shuttle service via golf carts 24 hours which was nice as its a huge place. We liked the fact that unlike Negril you can leave your stuff on the beach and not have a lot of peddlers. In fact in one week we didn't see one person. The night life is very loud as we like to go to bed early so recommend noting that you would like a room facing away oh and the 2 floor as the view is much better. Great people and good drinks. Lots of smoking of ganja which most people were respectable and did that in private. Lots of kids activities and nice spa. Overall i would say 4 plus out of 5.
Review comment
Management responded on Feb 20, 2017
Dear Josh: Thank you for sharing your comments with us. We are happy to know that you have had such a fun and memorable stay at our resort. We appreciate your positive comments about our hard working staff. We are overall delighted that you were able to enjoy the vacation you so deserve as we work hard to provide our valued guest with the best service and facilities provided.
great stat
Everyone
Very relaxing time. There is enough to do that you never have to leave the resort. Great place for families or couples looking to relax at the beach. Recommend a la carte restaurants over buffet. Friendly staff and clean. Upgraded to pool view, definitely worth it, especially if you want to listen to the live music from the bar at night.
Review comment
Management responded on Jan 26, 2017
Dear Jen: Thank you for having spent your vacation at our resort and taking the time to leave your review. We are happy to know that you had a fantastic time and we look forward to hosting you again in the future.
location was great but...
Everyone
I read all the reviews and decided that you can't please everyone and most reviews were positive so we gave it a try. First the rooms; we were on the lady Hamilton side and the rooms were redone and the design was great but not as nice as the pictures showed. Seldom had hot water in the shower, lack of towels, NO wifi and steps,steps,steps! Next the property: very attractive with lush surroundings. The pools were clean as was the beach. The main area was well decorated with great atmosphere. The food is next: the buffets were very low quality with most food bland and not warm. The meats were dried out and the service was less than adequate. The theatre shows were just ok and a little amateurish. The drinks were fine for the Jamaican flair and thankfully included in your cost. And now the staff: I have never been to a resort where staff members were more concerned about talking amongst themselves and not making the guests feel welcome. Granted that didn't hold true to everyone but in general it was obvious the staff didn't like their jobs and could care less about the guests. Twice we called for transportation to various locations and requested a bellhop when it was time to leave and no one showed up causing us to almost miss our connection back to the airport. There were a couple staff members I would like to give praise to and that was Dale and the bartender at the pool bar, Martin. Thank you guys! Finally if you can't walk EVERYWHERE do NOT select this resort.
Review comment
Management responded on Dec 29, 2016
Dear guest: On behalf of the management and staff, thank you for taking the time to let us know how your vacation was spent with us. Thank you for highlighting the high and low points of your stay, we will forward them to the respective departments. We appreciate feedback of this nature as it allows us to assess key areas for our guests and see how best we can make the applicable improvements to them. It will be our pleasure to host you again so you can witness all the improvements in all areas of the resort.
Good Evening, Greetings from sunny Jamaica! Thank you for choosing the luxurious and majestic Grand Palladium Jamaica / Lady Hamilton Resort and Spa as your vacation choice. We are appreciative of the fact that the Grand Palladium was the selected as the preferred resort and trust that some fond moments were experienced while at our resort. At the onset, we apologise for the less than favourable experience while staying at our resort. The comfort and satisfaction of all guests is of utmost importance to us, and for this reason we always try to ensure all guests have a fabulous stay. We desire that all guests leave with an experience so GRAND, they will speak positively of it for years to come. While we make every effort to exceed our guest’s expectations, occasionally there may be challenges we are required to rectify. We regret that this was not the outcome in this instance.