Great resort! Enjoyed the large array of dining options between the on site all inclusive restaurants and buffets. The resort is HUGE and they’re doing a great job keeping the grounds well tended, and are keeping up with maintenance. Since reopening after Covid they do seem a bit more under staffed than usual but the management is effective with making adjustments to ensure the guests are happy.
Customer service could be stepped up a notch very Confusing property and it's way off the beaten path. You go to the service desk or ask anyone on the property for help they point you right back To the app instead of just answering the question It was very flushed right for me and all 6 people I traveled with
When we first got to our room it was not what we expect , we spoke to the front desk and the gave us an room change in 2 days yascene play a big part in helping with the room change thanks to her. The customer service omg is very bad i don't know if because we are Jamaican way they treat us that way , negril buffet and mo'bay buffet they have the worst customer service one of them gave my husband so hot water and it had some black things in it, he asked for it to be change, she said that all the water is the same. their was a song playing at the sametime, called you can get if you really want by jimmy cliff, the girl look at him and say you here the songs you can get it if you really want , she didn't change it. Xaymaica restaurants have the best customer service kenute let us feel at home and the food was extremely , novia from transportation always put a smile on our face when we have an bad experience. Overall i think the rooms need a upgraded and the customer service in some areas needed to work on .
Everything was great except climbing 4 sets of stairs with no elevator!
The property was nice but not well maintained. When we arrived our room smelled very musty and our friends did also. There were supposed to be robes and slippers, after 7 phone calls and 3 days later I got my robes. My first day we had just dropped off our lauggage and we headed to the pool bar to meet friends I was walking along the pavered path and I turned my anke and fell to the ground. There was a paver 2" deeper than the rest. The walkways thru out the property are not maintained at all! I hurt my arm and hip. I couldnt get up and Im very much in shape and only 59. The staff picked me up and felt terrible they asked my room number and gave me napkins for the bleeding on my arm. I made a report at the hotel wich was a joke! I saw the nurse also she made a report. The hotel did nothing to see if I was ok unlill 5 days later my last night they called. Offered me nothing not even a message for my back and neck that are still hurting after 2 weeks. Ive been to Jamaica 3 times and always loved it. I've stayed in a Sandles and a Secrets this is nothing like those resorts. I was very disappointed in this resort. The paver was never fixed during the whole week I was there.
Property was ok… our room had a lot of paint splatters everywhere. The resort was huge so getting around sometimes was a challenge. They claimed a shuttle ran every 5 min but we never found that to be true.
Awesome stay
My friends and i stayed at this property for 5 days 4 nights. We had a garden view with rooms in the same villa. The rooms was clean and i have no complaints about the room. The bed wasnt so comfy but it was okay. Breakfast,lunch and dinner was good. No complaints about the food. The drinks wasnt so good im not a ban of bottom self liquor so i didn’t drink much. The pool at the resort is huge but to mad the water was freezing. The weather was chilly so we couldn’t enjoy the beach either. The jerk hut food was good. There was alot of people on the resort but for the most part everyone wore their mask. There was nightly entertainment for the guests. The covid test offered on the resort is $30 and you get your results back within a hour. Overall i would recommend this resort. Its a 40 min drive to negril to do excursions and there is chukka excursions nearby.
Great Property, good food and drinks. But housekeeping was not upto mark. Very nice amenities and SPA.Front desk not very responsive. Indian restaurant was terrible.
Great experience!
It is a beautiful resort. Service is great. The only issue was that the restaurants did not have everything available…I’m guessing it was due to covid but regardless it was an amazing time. The minute you have a concern they are on it!
The pool was huge and amazing. The spa was great. The beach was clean and the views were amazing!
We loved the view as well as the layout of the room. It was huge and the tub was a great addition.
Grand Palladium Lady Hamilton Resort & Spa All Inclusive places you 7.5 mi (12.1 km) from Tryall Golf Club. This 512-room, 4.5-star property welcomes business and leisure travelers with 5 outdoor pools, a private beach, and a full-service spa.
Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. Relish the American cuisine at Chez Bubbas, one of 7 onsite restaurants, which serves dinner, or enjoy the pool views at Arte e Cucina. Satisfy your hunger from the comfort of your room with room service.
The 512 soundproofed accommodations feature balconies and afford space to spread out with living rooms. Flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. IPod docks, minibars, and coffee makers are also standard.
Grand Palladium Lady Hamilton Resort & Spa All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a free water park, a nightclub, and a lazy river.
Great resort! Enjoyed the large array of dining options between the on site all inclusive restaurants and buffets. The resort is HUGE and they’re doing a great job keeping the grounds well tended, and are keeping up with maintenance. Since reopening after Covid they do seem a bit more under staffed than usual but the management is effective with making adjustments to ensure the guests are happy.
Customer service could be stepped up a notch very Confusing property and it's way off the beaten path. You go to the service desk or ask anyone on the property for help they point you right back To the app instead of just answering the question It was very flushed right for me and all 6 people I traveled with
When we first got to our room it was not what we expect , we spoke to the front desk and the gave us an room change in 2 days yascene play a big part in helping with the room change thanks to her. The customer service omg is very bad i don't know if because we are Jamaican way they treat us that way , negril buffet and mo'bay buffet they have the worst customer service one of them gave my husband so hot water and it had some black things in it, he asked for it to be change, she said that all the water is the same. their was a song playing at the sametime, called you can get if you really want by jimmy cliff, the girl look at him and say you here the songs you can get it if you really want , she didn't change it. Xaymaica restaurants have the best customer service kenute let us feel at home and the food was extremely , novia from transportation always put a smile on our face when we have an bad experience. Overall i think the rooms need a upgraded and the customer service in some areas needed to work on .
Everything was great except climbing 4 sets of stairs with no elevator!
The property was nice but not well maintained. When we arrived our room smelled very musty and our friends did also. There were supposed to be robes and slippers, after 7 phone calls and 3 days later I got my robes. My first day we had just dropped off our lauggage and we headed to the pool bar to meet friends I was walking along the pavered path and I turned my anke and fell to the ground. There was a paver 2" deeper than the rest. The walkways thru out the property are not maintained at all! I hurt my arm and hip. I couldnt get up and Im very much in shape and only 59. The staff picked me up and felt terrible they asked my room number and gave me napkins for the bleeding on my arm. I made a report at the hotel wich was a joke! I saw the nurse also she made a report. The hotel did nothing to see if I was ok unlill 5 days later my last night they called. Offered me nothing not even a message for my back and neck that are still hurting after 2 weeks. Ive been to Jamaica 3 times and always loved it. I've stayed in a Sandles and a Secrets this is nothing like those resorts. I was very disappointed in this resort. The paver was never fixed during the whole week I was there.
Property was ok… our room had a lot of paint splatters everywhere. The resort was huge so getting around sometimes was a challenge. They claimed a shuttle ran every 5 min but we never found that to be true.
Awesome stay
