8/10 Bueno
Richard Thomas
Viaje en pareja
9 jul. 2025
Le gustó: Limpieza, servicios, condiciones de la propiedad
There were numerous dining options, and you didn't need a reservation for them except for the Japanese restaurant, and we had no problem getting a reservation. The property is new (opened Nov. 2024) and kept clean. There are some kinks that they need to address in their operations. Here are a few: Going to one of the pools and asking for towels and not having any available. The pool bar should not run out of straws. The workers at the boating/dive shop couldn't be bothered in helping to get us a boat to use. I went to refill water bottles in our building and went to several floors, only to find water dribbling out or the water filling machines. We were disturbed two times the first day, after turning on the do not disturb light outside our door(obviously not working),and then we were given a door hanger sign. The Princess Spa was good, except the lockers were not working. The food at the restaurants was delicious, but you shouldn't have to wait 3 to 5 minutes to get water poured at your table after being seated. Once, we ordered two appetizers (one for each of us) and they brought only one. It was made right, but after the main course was served. A steak which was ordered medium rare was sent back due to it being presented medium well. There was a lack of communication about events for the day and we found out about them from employees we passed in the hallways. The stores on property did not take room charges. Beautiful beach and property. Not 5 * yet, but hopefully soon.
Richard Thomas
Se hospedó 5 noches en julio de 2025
