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Hotel Nexus Seattle

3.0 out of 5.0

Recent guest reviews

Easy staying. Breakfast is quite simple.........cleaning is just so so

The place was smelly, the hotel staff was rude and unhelpful. They couldn't find my reservation.

Reserved the room on Orbitz more than a week in advance. On the day of the hotel stay, a staff from the hotel calls me up for no reason on the day of the reservation asking me to confirm that I will be staying at the hotel, I told them yes and I told them what time we will be checking in. When we got to the hotel, the hotel cannot find the reservation. Hotel front desk clerk was completely lost, didn't know what to do, and have no idea how to help us. When we asked for the manager to help, he was rude and unhelpful. Apparently the reservation was "lost". Apparently there's still rooms in the hotel, but they are ask us to re-book a new room for something like $50 extra for the night. But why not tell us on the phone earlier in the day to confirm the reservation? Why call us up out of the blue to confirm the stay, only to tell us when we show up that they don't have the reservation? It's totally unusual and nothing made sense other than the hotel trying pull some weird shenanigans. Sounds like they're trying to extort extra money from us. To that, we said "Hell No." The room was for an elderly lady in her 70's, who's been up and travelling since 4 AM that morning, arriving in a new city she's never been to, and have been dragging around luggage. Imagine you had to ask your grandma to do this and show up at a hotel, and face a situation like this.

Near all the good eateries and pier. Ask for room facing the river. ours wasnt. Junk view .

I needed a hotel to stay at while I took some testing. This was the closest hotel. When I checked in I was told that there was an issue with the boiler and that “You may have hot water or you may not.” The boiler issue wasn’t supposed to be fixed till the next day. I asked if I could possibly get a discount on my room, since I may not be able to shower the entire time of my stay. I was told that since I booked through Orbitz, they couldn’t do anything for me. Since my stay, I am having to deal with credit card charges from the credit card hold they put on my card. They have not refunded me all my money. I have called twice and got nowhere.

The hydrotherapy hot tub was nice. Wish it was more self explanatory to use but it was great!

Beside the fact that it was very cold in the room when we arrived, everything was just fine

The hotel check in was smooth and quick, but we were disappointed to hear that the pool and spa was closed. We always book hotels with pools for our kids and spas because on vacation, well, we like to relax. We selected this hotel over another because of the pool. When we got there we were informed that it was closed, even though the website said differently. The rooms were clean and looked like they had been recently updated, but they were VERY small. Not a big deal since we didn't spend a ton of time in the room. We found that being outside downtown Seattle was a nice touch, not as much traffic or noise in that area of town - also very close to the mall and I-5. Getting in and out of the hotel was a bit of a nightmare since there is a huge median that prevents you from turning directly into the hotel so you end up having to do a lot of turn-arounds to get into the parking area. Also, there is a nice place to eat in front of the hotel that has pretty good food, but there is not enough parking for how busy that restaurant is AND the hotel guests. The breakfast was good and the selection of breakfast foods was good. Everything from basic breakfast to vegitirian and gluten free. All in all, if you are on a budget it's a good place to stay. But I think next time we will spring for a hotel that has a bit more room in their rooms, better parking, better accessibility and that updates their information letting people know when the pool is closed.

We were experienced the bedbugs in this hotel. The bed sheet is very smelly like some one peed in there. The pillow sheet is smelly too. Overall these need to be changed.

Wonderful staff; clean room; nice amenities; great breakfast. Will definitely return.

Good hotel free parking and only 15 to 20 mins from downtown and 10 mins from UW medical center

The elevator was out of order for a full day, and I was on the third floor. Breakfast was very average. The staff, however, was very nice, and my room was kept clean and serviced daily. Location is great for what I need, and I will stay there again! The biggest down side is the room doors are on the exterior of the hotel. I prefer hallway doors.

The staff was friendly and the hotel good overall, but there were a few small things I noticed and when we first checked in they put us in a room that wasn't fully cleaned yet. They quickly moved us and it ended well.

Came to Seattle to visit family. This was our first trip. I would stay here again. Good value for the price and we were in no rush to go anywhere. All amenities are close by. We have a daughter with severe food allergies and always stay close by an ER if needed. Closest hospital ER was .8 miles away.

After our wonderful check in experience, things weren't as great. The room was fine, but when we returned around 5pm the next day from our day out, our room had still not been attended to by staff. At about 6pm, we received a knock on the door so we were able to get clean towels at that point. Not having a bed made and clean towels when you return from a day out, doesn't sit too well with me. This was the one major issue I had and upon check out, I wasn't even asked how my stay was.

The room was clean and the service professional. I did not like the stairs on the 4th floor. I expected there to be no stairs because of the elevator. I would have liked the staff to have told me that I would have stairs.

I love the Japanese SPA rooms, but they are hit or miss when it comes to cleanliness.

The hotel was great, just what we expected and more. Check in and out was a breeze. No problem whatsoever. Will come back if in the area.

the staff was rude and unhelpful. the room was dirty, smelly and the location was exceptionally noisey

I was pleasantly surprised at the level of comfort and cleanliness of the hotel. Convenient, being right off I5, and on the same road my daughter and family live off of in Ballard. The price was decent and with specials will be more of a bargain in the future.

2140 N Northgate Way Seattle WA

Hotel highlights

  • Walking distance to Northgate Mall
  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

Located in Northgate, Hotel Nexus Seattle is a leisurely stroll from sights such as Northgate Mall and North Seattle Community College. This 169-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. Woodland Park Zoo and Shoreline Community College are also close to this Seattle hotel.


Dining

Start your day off right with a free hot/cold buffet breakfast. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of Hotel Nexus Seattle's 169 air-conditioned rooms provide iPod docks, microwaves, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also standard.


Property features

At Hotel Nexus Seattle, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Suite, Kitchen

Full 1 | Queen 2 | Sleeps 5

Japanese Hydrotherapy Spa

King 1 | Sleeps 2

Guest reviews for Hotel Nexus Seattle

Everyone (11) Couples (17) Business (4) Family (10) Other (8) Friends (5)
5
Everyone

Easy staying. Breakfast is quite simple.........cleaning is just so so

By on Jul 21, 2017

1
Everyone

The place was smelly, the hotel staff was rude and unhelpful. They couldn't find my reservation.

By on Jul 7, 2017

1

didn't even get to stay in the hotel

Everyone

Reserved the room on Orbitz more than a week in advance. On the day of the hotel stay, a staff from the hotel calls me up for no reason on the day of the reservation asking me to confirm that I will be staying at the hotel, I told them yes and I told them what time we will be checking in. When we got to the hotel, the hotel cannot find the reservation. Hotel front desk clerk was completely lost, didn't know what to do, and have no idea how to help us. When we asked for the manager to help, he was rude and unhelpful. Apparently the reservation was "lost". Apparently there's still rooms in the hotel, but they are ask us to re-book a new room for something like $50 extra for the night. But why not tell us on the phone earlier in the day to confirm the reservation? Why call us up out of the blue to confirm the stay, only to tell us when we show up that they don't have the reservation? It's totally unusual and nothing made sense other than the hotel trying pull some weird shenanigans. Sounds like they're trying to extort extra money from us. To that, we said "Hell No." The room was for an elderly lady in her 70's, who's been up and travelling since 4 AM that morning, arriving in a new city she's never been to, and have been dragging around luggage. Imagine you had to ask your grandma to do this and show up at a hotel, and face a situation like this.

By on Jul 7, 2017

3

good location

Everyone

Near all the good eateries and pier. Ask for room facing the river. ours wasnt. Junk view .

By on Jun 30, 2017

2

not impressed

Everyone

I needed a hotel to stay at while I took some testing. This was the closest hotel. When I checked in I was told that there was an issue with the boiler and that “You may have hot water or you may not.” The boiler issue wasn’t supposed to be fixed till the next day. I asked if I could possibly get a discount on my room, since I may not be able to shower the entire time of my stay. I was told that since I booked through Orbitz, they couldn’t do anything for me. Since my stay, I am having to deal with credit card charges from the credit card hold they put on my card. They have not refunded me all my money. I have called twice and got nowhere.

By , from Lynden on Apr 24, 2017

4
Everyone

The hydrotherapy hot tub was nice. Wish it was more self explanatory to use but it was great!

By , from ML on Apr 3, 2017

4

a nice hotel

Everyone

Beside the fact that it was very cold in the room when we arrived, everything was just fine

By , from Hollywood, Florida on Jan 4, 2017

4

nice to be out of downtown, quaint & clean.

Everyone

The hotel check in was smooth and quick, but we were disappointed to hear that the pool and spa was closed. We always book hotels with pools for our kids and spas because on vacation, well, we like to relax. We selected this hotel over another because of the pool. When we got there we were informed that it was closed, even though the website said differently. The rooms were clean and looked like they had been recently updated, but they were VERY small. Not a big deal since we didn't spend a ton of time in the room. We found that being outside downtown Seattle was a nice touch, not as much traffic or noise in that area of town - also very close to the mall and I-5. Getting in and out of the hotel was a bit of a nightmare since there is a huge median that prevents you from turning directly into the hotel so you end up having to do a lot of turn-arounds to get into the parking area. Also, there is a nice place to eat in front of the hotel that has pretty good food, but there is not enough parking for how busy that restaurant is AND the hotel guests. The breakfast was good and the selection of breakfast foods was good. Everything from basic breakfast to vegitirian and gluten free. All in all, if you are on a budget it's a good place to stay. But I think next time we will spring for a hotel that has a bit more room in their rooms, better parking, better accessibility and that updates their information letting people know when the pool is closed.

By , from Battle Ground, WA on Nov 21, 2016

3
Everyone

We were experienced the bedbugs in this hotel. The bed sheet is very smelly like some one peed in there. The pillow sheet is smelly too. Overall these need to be changed.

By on Jul 27, 2016

5

very pleased with everything.

Everyone

Wonderful staff; clean room; nice amenities; great breakfast. Will definitely return.

By on Jun 10, 2016