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Recent guest reviews

The sound of the air-conditioned system was annoying 😒

Poor bathroom facilities

Staff were rude door man stood there well we opened the door and brought are stuff in add stated there was washer dryer,coffee pot and ironing board there was none of that had to pay them a $1 for a 8oz coffee that i couldnt get til 6:30am terrace was locked for most of the day hot tub didn't have any jets on pool floor was dirty my room was not clean shower leaked no hot water toilet wouldn't stop running rug was stained there was some else's tooth paste on the bathroom sink the window to the so called partial view that cost more money had a film over it over all i would not stay here again im still waiting for my refund and the release of my $100 despot

I liked the balcony, the mini fridge was actually working and the distance. I didn’t like the fact that my room had no microwave, the toilet was stopped up and it took the engineers forever to come and they still hadn’t shown up, the bed was uncomfortable, the water was cold as ever, requested towels and no one showed, and there was only 2 pillows.

Thank you will ge back soon ❤️

The friendliest staff I have encounter,

You are in a good location, the pool is clean, I chose this hotel because of the children's play area, it is very nice.

The pool area is great

The place nice the staff are perfect but i find roaches in my bathroom 2 times

I didn’t like the fact that I had requested two extra pillows for my room and they were delivered two and half hours later.

There was mold in the bathroom. We didn't have cleaning service and the toilet had issues flushing.

There was no functional lights from the room light switch. We ended up using the bathroom light to be able to see. There was no power or lighting next to the bed and we had to charge the mobile devices in the bathroom. There was only one functional light in the room. We arrived around 10:45 PM and there was no hot water. We called the front desk and waited around 30 minutes. We did not get any hot water. The next day the gate to leave the premises would not lift. We will never use this hotel again and will not recommended to anyone.

Good service

We did not like the room ,it needed to be updated, the bathroom wasn't clean it had mold , the bed was uncomfortable. I expected a better room for the amount of money I paid. I wouldn't stay in this hotel ever again.

I had stayed there before and I know that they have better rooms than the one they put us in. Our room was lacking a coffee maker, towels, a garbage can. It was old and had mold in the bathroom. The never came to clean the room during the 5 days that we spent there, using the pandemic as an excuse for that.

Cool hotel some parts of the room are very old and need to be redone. The pool is more beautiful in person but need to be cleaned often. The lights went out in my room but the hotel handled the issue right away it’s an okay hotel if you plan to be out exploring the majority of your trip.

The hotel was nice. Room was clean (more on that later), property was immaculate, area was great (walking distance to beach and some great restaurants, CVS on the corner was quite handy too), staff was great (despite having to constantly check for guests "Covid" information..it seemed to overwhelm which is totally understandable), pool was great. All in all good. The Bad: Our stay was from Thursday afternoon to Sunday morning and they were not going to clean our room unless this service was requested the day before. No one told us this, so imagine our surprise when we returned to our room on Friday after a long day of beach activities to not only find the room the way we left it, but also no clean towels to shower with. Called the front desk who assured me towels would be delivered. After waiting two hours, I went to the front desk where I was informed the "they didn't have any bath towels, but I could have a few hand towels". Better than nothing. I also requested room be cleaned the next day. Saturday, more sightseeing, no towels, no clean room upon our return. Went to the front desk and was told someone would bring some towels. Waited two hours...no towels. Went back down to front desk and requested the manager who assured me someone would "bring some in 20 minutes". We went to dinner and the room was clean and towels arrived. Also, the rooms that overlook the pool have no elevator. If you have bags and on the 2nd or 3rd floor, or are handicapped, you are out of luck.

There is absolutely nothing good about this place. The staff doesn't care about its customers, i read other 1 star reviews and it all falls under one main idea that this place is a disappointment. It's a ghost town at night and there's so many issues i would disclose but there's too many to say. Overall this place is a complete letdown and illusion.

Good location, great pool and jacuzzi,short 4min walk to beautiful beach. Clean safe area. The cons= not enough authentic food in immediate area, mostly fast food joints. The rest was awesome. Would definitely recommend staying at Verdanza.

8020 Tartak Street, Isla Verde Carolina

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Isla Verde within a 5-minute walk of Isla Verde Beach, Verdanza Hotel San Juan is within a few miles (5 km) of other popular sights like San Jorge Children's Hospital. This 222-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a gym.


Dining

Enjoy the pool views at Eighty20, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 6 AM to 11 AM.


Rooms

Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. MP3 docks, refrigerators, and coffee makers are also available. Weekly housekeeping is available.


Property features

At Verdanza Hotel San Juan, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 18 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly hotel include a spa tub, conference space, and a business center.

Room options

Deluxe Room with Two Double Beds

2 Double Beds | Sleeps 4

Room, 1 King Bed, Pool View

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, Partial Ocean View

1 King Bed | Sleeps 2

Superior King Room Garden/City View

1 King Bed | Sleeps 2

Guest reviews for Verdanza Hotel San Juan

Everyone (15) Couples (11) Family (25)
4
Family

The sound of the air-conditioned system was annoying 😒

By on Jul 19, 2022

3
Family

Poor bathroom facilities

By on May 31, 2022

2
Partner Couples

Staff were rude door man stood there well we opened the door and brought are stuff in add stated there was washer dryer,coffee pot and ironing board there was none of that had to pay them a $1 for a 8oz coffee that i couldnt get til 6:30am terrace was locked for most of the day hot tub didn't have any jets on pool floor was dirty my room was not clean shower leaked no hot water toilet wouldn't stop running rug was stained there was some else's tooth paste on the bathroom sink the window to the so called partial view that cost more money had a film over it over all i would not stay here again im still waiting for my refund and the release of my $100 despot

By on May 1, 2022

Review comment responded on May 16, 2022

First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Please accept our most sincere apologies. We hope that your next stay with us will better meet our standard of excellence.

3
Partner Couples

I liked the balcony, the mini fridge was actually working and the distance. I didn’t like the fact that my room had no microwave, the toilet was stopped up and it took the engineers forever to come and they still hadn’t shown up, the bed was uncomfortable, the water was cold as ever, requested towels and no one showed, and there was only 2 pillows.

By on Apr 25, 2022

Review comment responded on May 16, 2022

First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Please accept our most sincere apologies. We hope that your next stay with us will better meet our standard of excellence.

5
Partner Couples

Thank you will ge back soon ❤️

By on Mar 1, 2022

5
Partner Couples

The friendliest staff I have encounter,

By on Feb 16, 2022

2
Everyone

By on Dec 25, 2021

5
Family with small children

You are in a good location, the pool is clean, I chose this hotel because of the children's play area, it is very nice.

By on Dec 22, 2021

3
Family Family with small children

The pool area is great

By on Dec 3, 2021

5
Family

The place nice the staff are perfect but i find roaches in my bathroom 2 times

By on Nov 29, 2021

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