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AC Hotel by Marriott San Juan Condado

4.0 out of 5.0

Recent guest reviews

Everything about the customer service and facility was amazing!

Once we entered our 3rd floor room, I was immediately disappointed with the "balcony" which had a 5 foot wall and faced other rooftops, so no view. That wasn't the worst of it, after we arrived, we sat on the bed to watch tv but upon slipping under the covers the sheet and underside of the comforter were WET! I don't mean the entire sheet, I mean there was a wet spot the size of an adult head that made me jump out of the bed in horror. I was beyond distraught and disgusted because I had no idea what the wet stain was. The thought that I checked into a hotel room with sheets that were not changed prior to my arrival sent me through the roof! I packed my bags and went to the lobby and spoke to Salvador who was at the front desk. Upon telling him what I had just experienced, his response was one of doubt and proceeded to say that perhaps there was a leak in the ceiling which caused the wet stain on the bed. I made it clear that the top of the comforter was dry and I would have noticed water dripping down on the bed upon walking into the room. I explained the ceiling was not leaking, just that the sheets were not changed prior to our arrival. He said he would have housekeeping check and I was appalled at his lack of apology and sense of urgency. I asked for a room change and he did comply. Moved us to another room on the same floor and after a late night out we were awakened at 9am by extremely loud drilling which sounded like it was in the next room. NOT HAPPY AT ALL!!!

Ultra-modern, beautiful, and sparkling clean describe this delightful hotel! Attention to detail everywhere. Staff impeccably trained and highly skilled. We loved our stay and would recommend this property without hesitation!

Property was beautifully modern and staff was incredibly polite and receptive to any questions or requests. The pool and rooftop bar and restaurant were beyond our satisfaction and food was impeccable. Close to many restaurants and other amenities, as well as, beach.

Very nice hotel, close to the beach, nice pool area where we were able to enjoy a complementary drink. There was also a great burger place across the street.

Room not ready on arrival even though we arrived at 1700

The only Problem I had was that the hotel room felt like it did not have enough lighting in the room.

Nice hotel,very clean,great service,very modern rooms

area is great, front desk was fantastic; bar staff was pleasing. Cleaning was good; however, didn't they didn't even bother to replenish the coffee in my room (which is a small, yet important detail - at least for my taste).

I like because is nice. The have washing machine and you no need to come back with Durty clothes. The perplejo in the hotel is helpful and so nice

Loved it ! Very clean rooms , pretty rooftop pool and friendly staff .

Nice, clean hotel! Great location! Will definitely stay again. Roof top pool. Close to restaurants and bars.

Good service, would be better if the rooms were a tad bigger with a microwave. Other than that great hotel.

Beautiful hotel, room nice and comfy, hotel pool was phenomenal, the staff were friendly and close to a lot of places.

Hotel highlights

  • Close to Condado Beach
  • Free WiFi in rooms and ...
  • Onsite dining
  • Outdoor pool

Condado Beach is within a mile (2 km) of AC Hotel by Marriott San Juan Condado, and other popular attractions like Puerto Rico Convention Center are within a few miles (5 km). This 4-star hotel has 233 guestrooms and offers an outdoor pool, free in-room WiFi, and a fitness center.


Dining

Enjoy a leisurely bite to eat at La Bodeguita De Manolo, the hotel's onsite restaurant. Start each morning with buffet breakfast, available for a fee from 7 AM to 10:30 AM.


Rooms

A Smart TV comes with cable channels and Netflix, and guests can stay connected with free WiFi. The bathroom offers hair dryers, free toiletries, and bathrobes. Other standard amenities include a balcony, a refrigerator, and a coffee maker.


Property features

Guests staying at AC Hotel by Marriott San Juan Condado enjoy an outdoor pool, a fitness center, and an outdoor tennis court. Valet parking is offered for USD 25 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Room, 1 King Bed

King 1 | Sleeps 2

Suite, 1 Bedroom, Balcony

King 1 | Sleeps 4

Executive Room, 1 King Bed with Sofa bed, Balcony

King 1 | Sleeps 4

Room, 2 Double Beds, Balcony

Full 2 | Sleeps 4

Guest reviews for AC Hotel by Marriott San Juan Condado

Everyone (45) Couples (3)
5
Partner Couples

Everything about the customer service and facility was amazing!

By on May 13, 2019

1
Partner Couples

Once we entered our 3rd floor room, I was immediately disappointed with the "balcony" which had a 5 foot wall and faced other rooftops, so no view. That wasn't the worst of it, after we arrived, we sat on the bed to watch tv but upon slipping under the covers the sheet and underside of the comforter were WET! I don't mean the entire sheet, I mean there was a wet spot the size of an adult head that made me jump out of the bed in horror. I was beyond distraught and disgusted because I had no idea what the wet stain was. The thought that I checked into a hotel room with sheets that were not changed prior to my arrival sent me through the roof! I packed my bags and went to the lobby and spoke to Salvador who was at the front desk. Upon telling him what I had just experienced, his response was one of doubt and proceeded to say that perhaps there was a leak in the ceiling which caused the wet stain on the bed. I made it clear that the top of the comforter was dry and I would have noticed water dripping down on the bed upon walking into the room. I explained the ceiling was not leaking, just that the sheets were not changed prior to our arrival. He said he would have housekeeping check and I was appalled at his lack of apology and sense of urgency. I asked for a room change and he did comply. Moved us to another room on the same floor and after a late night out we were awakened at 9am by extremely loud drilling which sounded like it was in the next room. NOT HAPPY AT ALL!!!

By on May 13, 2019

5
Partner Couples

Ultra-modern, beautiful, and sparkling clean describe this delightful hotel! Attention to detail everywhere. Staff impeccably trained and highly skilled. We loved our stay and would recommend this property without hesitation!

By on Apr 15, 2019

5
Everyone

By on Apr 5, 2019

4
Everyone

By on Feb 26, 2019

5
Family with small children

Property was beautifully modern and staff was incredibly polite and receptive to any questions or requests. The pool and rooftop bar and restaurant were beyond our satisfaction and food was impeccable. Close to many restaurants and other amenities, as well as, beach.

By on Feb 26, 2019

5
Everyone

Very nice hotel, close to the beach, nice pool area where we were able to enjoy a complementary drink. There was also a great burger place across the street.

By on Feb 3, 2019

3
Everyone

Room not ready on arrival even though we arrived at 1700

By on Jan 20, 2019

3
Everyone

By on Jan 9, 2019

4
Everyone

By on Jan 4, 2019

AC Hotel by Marriott San Juan Condado

1369 Ashford Avenue, San Juan, 00907