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Recent guest reviews

Hotel was very nice and clean. But other than that... I was told my room had views of the beach and clearly there was NONE! We had best view of the Burger King and the buildings across. The Rooftop pool was nice. I had a glimpse of the beach from there. Another thing that was weird is that the sink in our room was outside of the bathroom. There is no sink in bathroom. Also There are no drawers to put your clothes into. The staff were all wonderful and very helpful.

The propery was amazing and so was the staff! The rooms were Beautiful!! My only issue was with the beach personal, but the manager on duty was sure to correct that immediately! I would definitely stay here again!

This property is high end and beautiful. The pool area on the top floor is awesome as well as the gym facilities. The location is walking distance to many bars and restaurants of your liking. You receive welcome drinks and exclusive access to the beach with beach towels and chairs. I really liked the hotel.. the only thing I’d say to be wary of is the hidden fees. I booked through orbitz and received a rate, but at the hotel there was $50 per night added to the bill for my 2 children along with a $35 destination fee and almost 27% taxes... I felt a little blind sided by the fees but all in all we enjoyed our stay at the AC. Also keep in mind that the parking is subsidized so you pay $20 per day to self park, which I hear is normal for most of the hotels in San Juan.

I liked every the hotel very clean friendly. Great decor, easy access to everything.

While it took awhile to get house keeping in our room their job was exceptional! The hotel is very modern and clean.

Nice rooms. Helpful and friendly staff. Nice pool and bar. Good breakfast at attached restaurant. Walking dustance to beach. Good place.

The staff is very friendly and Clean rooms and a lot of space. Confty bed. Love our stay there

Nothing to add. Everything was satisfactory, no complaints

This is a beautiful hotel in a convenient location. The staff couldn't be more polite and helpful. We really enjoyed the pool that is located on the roof of the hotel.

I liked everything about it..I wish there was easier beach access, but it was ok .

Everything about the customer service and facility was amazing!

Once we entered our 3rd floor room, I was immediately disappointed with the "balcony" which had a 5 foot wall and faced other rooftops, so no view. That wasn't the worst of it, after we arrived, we sat on the bed to watch tv but upon slipping under the covers the sheet and underside of the comforter were WET! I don't mean the entire sheet, I mean there was a wet spot the size of an adult head that made me jump out of the bed in horror. I was beyond distraught and disgusted because I had no idea what the wet stain was. The thought that I checked into a hotel room with sheets that were not changed prior to my arrival sent me through the roof! I packed my bags and went to the lobby and spoke to Salvador who was at the front desk. Upon telling him what I had just experienced, his response was one of doubt and proceeded to say that perhaps there was a leak in the ceiling which caused the wet stain on the bed. I made it clear that the top of the comforter was dry and I would have noticed water dripping down on the bed upon walking into the room. I explained the ceiling was not leaking, just that the sheets were not changed prior to our arrival. He said he would have housekeeping check and I was appalled at his lack of apology and sense of urgency. I asked for a room change and he did comply. Moved us to another room on the same floor and after a late night out we were awakened at 9am by extremely loud drilling which sounded like it was in the next room. NOT HAPPY AT ALL!!!

Ultra-modern, beautiful, and sparkling clean describe this delightful hotel! Attention to detail everywhere. Staff impeccably trained and highly skilled. We loved our stay and would recommend this property without hesitation!

1369 Ashford Avenue San Juan

Hotel highlights

  • Close to Condado Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Condado within a mile (2 km) of Condado Beach, AC Hotel by Marriott San Juan Condado is within a few miles (5 km) of other popular sights such as Puerto Rico Convention Center. This 4-star hotel has 233 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.


Dining

Enjoy a bite to eat at La Bodeguita De Manolo, the hotel's onsite restaurant. Start each morning with buffet breakfast, available for a fee from 7 AM to 10:30 AM.


Rooms

All 233 rooms feature balconies, refrigerators, and coffee makers. Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Free local calls, free bottled water, and safes are also standard.


Property features

At AC Hotel by Marriott San Juan Condado, guests enjoy features like an outdoor pool, a fitness center, and an outdoor tennis court. Valet parking is offered for USD 25 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Suite, 1 Bedroom, Partial Ocean View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Executive Room, 1 King Bed with Sofa bed, Balcony

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 2 Double Beds, Balcony

2 Double Beds | Sleeps 4

Suite, 1 Bedroom, Balcony

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for AC Hotel by Marriott San Juan Condado

Everyone (50) Couples (4) Family (10)
4
Family

Hotel was very nice and clean. But other than that... I was told my room had views of the beach and clearly there was NONE! We had best view of the Burger King and the buildings across. The Rooftop pool was nice. I had a glimpse of the beach from there. Another thing that was weird is that the sink in our room was outside of the bathroom. There is no sink in bathroom. Also There are no drawers to put your clothes into. The staff were all wonderful and very helpful.

By , from New York on Feb 22, 2020

5
Everyone

By on Feb 12, 2020

4
Friends

The propery was amazing and so was the staff! The rooms were Beautiful!! My only issue was with the beach personal, but the manager on duty was sure to correct that immediately! I would definitely stay here again!

By on Feb 12, 2020

4
Everyone

By on Dec 31, 2019

4
Family with small children

This property is high end and beautiful. The pool area on the top floor is awesome as well as the gym facilities. The location is walking distance to many bars and restaurants of your liking. You receive welcome drinks and exclusive access to the beach with beach towels and chairs. I really liked the hotel.. the only thing I’d say to be wary of is the hidden fees. I booked through orbitz and received a rate, but at the hotel there was $50 per night added to the bill for my 2 children along with a $35 destination fee and almost 27% taxes... I felt a little blind sided by the fees but all in all we enjoyed our stay at the AC. Also keep in mind that the parking is subsidized so you pay $20 per day to self park, which I hear is normal for most of the hotels in San Juan.

By on Nov 8, 2019

5
Everyone

By on Aug 12, 2019

5
Everyone

By on Aug 5, 2019

5
Friends

I liked every the hotel very clean friendly. Great decor, easy access to everything.

By on Jul 14, 2019

4
Family Partner Couples Family

While it took awhile to get house keeping in our room their job was exceptional! The hotel is very modern and clean.

By on Jul 1, 2019

5
Family Family

Nice rooms. Helpful and friendly staff. Nice pool and bar. Good breakfast at attached restaurant. Walking dustance to beach. Good place.

By on Jun 20, 2019

AC Hotel by Marriott San Juan Condado

1369 Ashford Avenue, San Juan, 00907
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