Very clean & felt safe
Perfect location, literally next to all the good ambiance.
Great property, nice pool and sun deck area. Rooms are more recently remodeled and modern and also very clean. I have stayed here on many occasions while visiting family in Puerto Rico and have always been pleased. Only critic is that for the price of the stay the parking on the grounds should be included in the the hotel fees, or parking should be free all together.
I was misinformed by staff. I told them upon check-in that I may depart early. They then charged me a fee for leaving early w/o telling me of the fee when I checked-in.
Very pleased with my stay. Parking is conveniently located next to the hotel (for a fee), I was provided with complimentary drink vouchers at check in. My room was so spacious, modern and clean. The bathroom was gorg. Roof top pool was nice, and busy. Will stay here again!
Well maintained. Excellent location. Employees focused in service.
The property is a great conditions. Some of the staff are not friendly at all. Some are nice. My room was only put together once (only clean towels and fixed bed) no cleaning.I stayed for 3 nights. The was no cups for my coffee, no shampoo in the bathroom (the bottle was empty). The parking is too expensive for no reason. I called the front dek to extend my stay for an hours so so some inconvenience and she dis not help. I don’t think if I ever visit Puerto Rico i will stay in this hotel.
Friendly staff, very clean.
Staff was freindly and gave great suggestions fo activities and food.
I was disappointed with this property. It did not meet the typical Marriott standard. I had to switch rooms b/c of mold on the ceiling and lack of hot water in the shower. There was mold all around the ceiling in my first room. I believe this is due to a leak they may have had during the hurricane that wasn’t properly repaired. You can also see where the tried to paint over water damage and used a totally different color paint than the wall color. I most likely will not be staying at this hotel again.
The staff in general have poor customer service skills. Staff become combative and volatile when asking for better service.
Very nice an clean
This hotel was beautiful. Staff was impeccable! Customer service and room service was very polite and nurturing! Would definitely stay here again and I want to thank everyone for their hospitality!
I did not like that during COVID restrictions the room , refrigerator and bedding was filthy! Floor dirty hair and blood stain on blanket, hairy and dirt on floor windows filthy and blood stain on towels ! I will not stay at this property again! Also, front desk clerk upon check in did not have a clue about what she was doing, there was one clerk a female that was mice but one out of the several is not good!!
Property was in a really great central location however, it only has one elevator so there is a lot of wait time to go to your room, outside or to the pool.
Located in Condado within a mile (2 km) of Condado Beach, AC Hotel by Marriott San Juan Condado is within a few miles (5 km) of other popular sights such as Puerto Rico Convention Center. This 4-star hotel has 233 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.
This hotel serves as home to a rooftop bar, along with a restaurant that specializes in Spanish cuisine. Get a pick-me-up at the coffee shop/cafe.
All 233 rooms feature balconies, refrigerators, and free local calls. Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Safes, ironing boards, and desks are also standard. Housekeeping is available once per stay.
At AC Hotel by Marriott San Juan Condado, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Self parking is offered for USD 20 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage and dry cleaning/laundry. Additional amenities include conference space, a business center, and a computer station.
Very clean & felt safe
Perfect location, literally next to all the good ambiance.
Great property, nice pool and sun deck area. Rooms are more recently remodeled and modern and also very clean. I have stayed here on many occasions while visiting family in Puerto Rico and have always been pleased. Only critic is that for the price of the stay the parking on the grounds should be included in the the hotel fees, or parking should be free all together.
I was misinformed by staff. I told them upon check-in that I may depart early. They then charged me a fee for leaving early w/o telling me of the fee when I checked-in.
Very pleased with my stay. Parking is conveniently located next to the hotel (for a fee), I was provided with complimentary drink vouchers at check in. My room was so spacious, modern and clean. The bathroom was gorg. Roof top pool was nice, and busy. Will stay here again!
Well maintained. Excellent location. Employees focused in service.
The property is a great conditions. Some of the staff are not friendly at all. Some are nice. My room was only put together once (only clean towels and fixed bed) no cleaning.I stayed for 3 nights. The was no cups for my coffee, no shampoo in the bathroom (the bottle was empty). The parking is too expensive for no reason. I called the front dek to extend my stay for an hours so so some inconvenience and she dis not help. I don’t think if I ever visit Puerto Rico i will stay in this hotel.
Friendly staff, very clean.
Staff was freindly and gave great suggestions fo activities and food.
