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Recent guest reviews

Waste of money. Service was always late, room service and front desk never answer.

The hotel porters always greeted us upon arrival, upon check-in the front desk called to verify our satisfaction with our room, we were rewarded for choosing a conservation option, the front desk also gave awesome recommendations, full service restaurants with consistently great food, and we were never more than 8 minutes away from our destinations. We’ll be back!

Location was perfect. I was allowed to check in early which was great. The bed linens had a stain, I think it was a cigarette burn. Please vacuum the rugs properly.

The pool was great! There was a little construction out front but everyone was super friendly and accommodating!

Second time staying there. I love it! Walkimg distance to a good restaurant called Casita Miramar.

Old mattress hurt my back. Elevator noise in the walls keep me awake( I was far from the elevators and I could still hear them). HORRIBLE parking which costs an additional $18 per day! Never again

Excellent beatifull place in love with the pool...i recomendation with al my heart

About the only missing piece is fridges in rooms. Everything else was pretty much excellent.

El parking es muy caro y la comida Es muy cara pero el personal Es muy amable

200 Convention Boulevard San Juan

Hotel highlights

  • Walking distance to Puerto Rico Convention Center and Pan American Pier
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Isla Grande, Sheraton Puerto Rico Hotel & Casino is adjacent to Puerto Rico Convention Center and within a 15-minute walk of popular sights like Pan American Pier. This 503-room, 4-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 5 restaurants.


Dining

This hotel is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

The 503 rooms are soundproofed and have an array of amenities, including iPod docks, coffee makers, and free local calls. 40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer spring water baths, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Free bottled water, laptop-compatible safes, and ironing boards are also available.


Property features

Guests of Sheraton Puerto Rico Hotel & Casino have access to a full-service spa, a casino, and an outdoor pool. Parking is available for USD 18 per night (USD 25 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. Other amenities at this spa hotel include a 24-hour fitness center, free WiFi in public areas, and a conference center.

Room options

Club Room, 1 King Bed, Non Smoking, Bay View

1 King Bed | Sleeps 3

Club Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Executive Suite, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 4

Club Room, 2 Double Beds, Non Smoking, Bay View

2 Double Beds | Sleeps 4

Guest reviews for Sheraton Puerto Rico Hotel & Casino

Everyone (77) Couples (7) Business (1) Family (8)
4
Everyone

By on Sep 28, 2020

Review comment responded on Sep 28, 2020

Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

5
Everyone

By on Sep 4, 2020

Review comment responded on Sep 9, 2020

Thanks for staying with us! We appreciate your feedback! Hope to see you soon!

1
Friends Family

Waste of money. Service was always late, room service and front desk never answer.

By on Jul 21, 2020

Review comment responded on Jul 21, 2020

Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. If you can please contact us directly so we can talk about your experience for us to make it better for next time.

5
Family

The hotel porters always greeted us upon arrival, upon check-in the front desk called to verify our satisfaction with our room, we were rewarded for choosing a conservation option, the front desk also gave awesome recommendations, full service restaurants with consistently great food, and we were never more than 8 minutes away from our destinations. We’ll be back!

By , from St. Thomas, USVI on Mar 17, 2020

Review comment responded on Mar 17, 2020

Thanks for staying with us. We appreciate your feedback!

4
Everyone

Location was perfect. I was allowed to check in early which was great. The bed linens had a stain, I think it was a cigarette burn. Please vacuum the rugs properly.

By on Mar 10, 2020

Review comment responded on Mar 11, 2020

Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service.

5
Everyone

By on Mar 7, 2020

Review comment responded on Mar 9, 2020

Thank you for your feedback and choosing the Sheraton PR Hotel & Casino!

5
Everyone

By on Feb 15, 2020

Review comment responded on Feb 17, 2020

Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service.

5
Everyone

By on Feb 10, 2020

Review comment responded on Feb 10, 2020

Thank you for your feedback and choosing the Sheraton PR Hotel & Casino!

4
Family with small children

The pool was great! There was a little construction out front but everyone was super friendly and accommodating!

By on Jan 24, 2020

Review comment responded on Jan 30, 2020

Thank you for your feedback and choosing the Sheraton PR Hotel & Casino!

5
Everyone

By on Jan 22, 2020

Review comment responded on Jan 22, 2020

Thank you for staying with us! We appreciate your business and your feedback.

Sheraton Puerto Rico Hotel & Casino

200 Convention Boulevard, San Juan, 00907
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