- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, MasterCard, and Visa.
- Debit cards aren't accepted.
- Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
- A resort fee is included in the total price shown.
- Registered guests are the only ones allowed in guestrooms.
Sheraton Puerto Rico Hotel & Casino
4.0 out of 5.0Enter your dates to see prices
Sheraton Puerto Rico Hotel & Casino
4.0 out of 5.0
3.8
out of 5
Average Guest Review
See all 251 reviews
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Recent guest reviews
El staff muy agradable y salva el hotel. Ubicación poco interesante. Te cobran la entrada al vapor y sauna, no bata en cuartos, almohadas incomodas.
Over priced! But nice. They are taking advantage if there not being a great lot of hotels being open and are charging to high a price!
Room was very clean. Very friendly staff. Restaurant food was good and reasonably priced.
We absolutely LOVED this hotel! We had a girls trip and this was the perfect hotel for us, nice clean rooms, amazing restaurant, and we loved the pool. The hotel itself is located close to everything (old San Juan, restaurants, clubs...) But what we loved the most was the staff, what a bunch of outgoing friendly people❤️ I really recommend this hotel, we will defiently be back very soon.
Great hotel and in a great location. Staff was friendly and very helpful in finding activities, food and beaches in the area.
Hotel is nice, good for adults- not the greatest for families. Pool is super tiny for this large hotel. I didn't like the picture used to represent the hotel- kinda looks like a beach in front of the hotel which it's not.....my second time here but I don't think I'll ever go back.
Friendly convenient what more do I need to say. Would go there again
I would definitely recommend the Sheraton..it was clean comfortable and afforable....the staff goes out their way to help and make your stay comfortable...beautiful facilities
It was great I loved it.. great food people very friendly always helpful.. I would definitely stay again
I checked out at 1 am to catch my plane I miss my plane and they let me come back to my room
clean hotel, perfect for a convention stay, but if wanting beach activity then pick a closer location. Management did not refund me when i canceled or credit me when I checked out 2 nights ahead to relocate, will not stay there again.
Everything was GREAT!!! Except for the fact that I was there 8 days with no fridge or microwave in room!!! REALLY SHOULD CONSIDER PROVIDING THOSE WHEN CUSTOMERS SPEND OVER $3000.00 x 2 rooms total $6000.00 spent.... Staff was great...
Great overall experience and value. Restaurants are very good, staff is very friendly and knowledgeable. Well worth it!
We asked for a mini fridge in the morning, and had to make 2 more calls before it was delivered in the evening. Every thing seemed to take at least 2 calls to have any request taken care of.
The hotel staff was amazing, they upgraded our room after I booked a double bed instead of a single. They gave complementary free drinks and even recommend local places for us to explore . Very friendly staff! The room was nice, nothing to amazing but was comfortable . The hotel is not as close to the beach as the website makes it seem, but with uber only being 3 dollars it wasn't too bad. I would recommend staying away from the Mexican restaurant ficus that is a 2 minute walk, IT IS HORRIBLE. Puerto Rico is a very beautiful place with wonderful people and i loved staying at this hotel!
We was on the 12 floor and had the city view it was breathtaking and beautiful, the rooms were clear and the staffs was supper friendly.
It was a beautiful experience being in Puerto Rico . . .
The building was clean staff was friendly. At check- in the staff was ready to accept my request.
My fiancé and I stood at the Sheraton for 4 days. The hotel is beautiful. I loved the infinity pool and pool area. Our room was cleaned daily and the hotel was located to beaches and only 10-15 mins away from old San Juan. They even let us get a later check in free of charge and upgraded our room when we first arrived. Next time I am in San Juan, I would definitely stay at the Sheraton again. The only thing I did not like and have a complaint about was the room service prices. We paid $56 for chicken wings, French fries, and a quesadilla. Other than that everything else was great.
Very nice and close to the cruise ship terminal, A shuttle would be a plus.
Hotel highlights
- Steps from Puerto Rico Convention Center
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Spa
Sheraton Puerto Rico Hotel & Casino places you next to Puerto Rico Convention Center and within a few miles (5 km) of other popular attractions like San Juan Cathedral. This 503-room, 4-star hotel has a full-service spa, a casino, and 5 restaurants. Near the airport, it's also near La Fortaleza - Palacio de Santa Catalina and San Juan Gate.
Dining
This hotel is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 11 AM.
Rooms
All of Sheraton Puerto Rico Hotel & Casino's 503 soundproofed rooms provide iPod docks, coffee makers, and free local calls. 40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer spring water baths, hair dryers, and designer toiletries. Other amenities include free bottled water, laptop-compatible safes, and ironing boards.
Property features
Guests of Sheraton Puerto Rico Hotel & Casino have access to a full-service spa, a casino, and an outdoor pool. Parking is available for USD 18 per night (USD 25 per day for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a 24-hour fitness center, free WiFi in public areas, and 25 meeting rooms.
Guest reviews for Sheraton Puerto Rico Hotel & Casino
Everyone
Over priced! But nice. They are taking advantage if there not being a great lot of hotels being open and are charging to high a price!
Everyone
Room was very clean. Very friendly staff. Restaurant food was good and reasonably priced.
Review comment
Sam Basu responded on Feb 12, 2018
Thank you for taking the time to share about your recent stay. We look forward to welcoming you back again in the future. Best regards, Sam Basu General Manager
beautiful hotel with amazing staff
Everyone
We absolutely LOVED this hotel! We had a girls trip and this was the perfect hotel for us, nice clean rooms, amazing restaurant, and we loved the pool. The hotel itself is located close to everything (old San Juan, restaurants, clubs...) But what we loved the most was the staff, what a bunch of outgoing friendly people❤️ I really recommend this hotel, we will defiently be back very soon.
great hotel
Everyone
Great hotel and in a great location. Staff was friendly and very helpful in finding activities, food and beaches in the area.
nice hotel for adults- not too family friendly!
Everyone
Hotel is nice, good for adults- not the greatest for families. Pool is super tiny for this large hotel. I didn't like the picture used to represent the hotel- kinda looks like a beach in front of the hotel which it's not.....my second time here but I don't think I'll ever go back.
great iverakk
Everyone
Friendly convenient what more do I need to say. Would go there again
great stay..
Everyone
I would definitely recommend the Sheraton..it was clean comfortable and afforable....the staff goes out their way to help and make your stay comfortable...beautiful facilities
Everyone
It was great I loved it.. great food people very friendly always helpful.. I would definitely stay again
perfect staff
Everyone
I checked out at 1 am to catch my plane I miss my plane and they let me come back to my room
opposite side of beaches.
Everyone
clean hotel, perfect for a convention stay, but if wanting beach activity then pick a closer location. Management did not refund me when i canceled or credit me when I checked out 2 nights ahead to relocate, will not stay there again.
Thank you for taking the time to share your feedback. In high season and with the high demand, room prices tend to be higher. We are very happy that this did not affect your experience and to learn how much you enjoyed your stay with us. We look forward to welcoming you back on your next visit. Best regards, Tatiana Chabert