Need more shade in the pool area.
It was good
Excellent
No room service. The hotel restaurant open until 11AM.
The pool area was very relaxing.
I liked everything, it was a great stay.
N/A
Excellent service
Very nice hotel
I loved the property overall. It was in a nice location. Beautiful on the inside and outside. Rooms were clean upon arrival. I loved the view from my balcony. The pool area was nice and relaxing. On top of that they had a few restaurants inside the hotel to choose from. So I ate really well. Staff was polite and they made sure to take safety measures in regards to covid.
Property is in a good area, period, besides from that I’ll not be staying there again.
It is an excellent hotel......I really recommend this hotel!!!
Waste of money. Service was always late, room service and front desk never answer.
The hotel porters always greeted us upon arrival, upon check-in the front desk called to verify our satisfaction with our room, we were rewarded for choosing a conservation option, the front desk also gave awesome recommendations, full service restaurants with consistently great food, and we were never more than 8 minutes away from our destinations. We’ll be back!
Location was perfect. I was allowed to check in early which was great. The bed linens had a stain, I think it was a cigarette burn. Please vacuum the rugs properly.
Located in Isla Grande, Sheraton Puerto Rico Hotel & Casino is adjacent to Puerto Rico Convention Center and within a 15-minute walk of popular sights like Pan American Pier. This 503-room, 4-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 5 restaurants.
This hotel is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 6 AM to 11 AM.
The 503 rooms are soundproofed and have an array of amenities, including iPod docks, coffee makers, and free local calls. 40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer spring water baths, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Laptop-compatible safes, ironing boards, and desks are also available.
Guests of Sheraton Puerto Rico Hotel & Casino have access to a full-service spa, a casino, and an outdoor pool. Parking is available for USD 18 per night (USD 25 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. Other amenities at this spa hotel include a 24-hour gym, free WiFi in public areas, and a conference center.
Need more shade in the pool area.
It was good
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.
Excellent
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.
No room service. The hotel restaurant open until 11AM.
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.
The pool area was very relaxing.
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.
I liked everything, it was a great stay.
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.
N/A
Gracias por su retroalimentacion y por escoger al Sheraton PR Hotel y Casino! Esperamos volverle a ver en un futuro cercano!
Excellent service
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.