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Sheraton Puerto Rico Resort & Casino

4.0 star property
Upscale spa hotel, a quick walk to Puerto Rico Convention Center

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Photo gallery for Sheraton Puerto Rico Resort & Casino

Beach nearby, free beach shuttle, beach towels
Exterior
Presidential Suite, 2 Bedrooms, Non Smoking, Bay View | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
4 restaurants, breakfast, lunch, dinner served; Brazilian cuisine
Point of interest

Reviews

8.4

Very good

Popular amenities

  • Pool
  • Bar
    BarBar
  • Spa
    SpaSpa
  • Pet friendly
    Pet friendlyPet friendly
  • Breakfast available
    Breakfast availableBreakfast available
  • Room service
    Room serviceRoom service

Check-in time

4:00 PM

Check-out time

11:00 AM

Explore the area

Map
200 Convention Boulevard, San Juan, 00907
  • Popular LocationPuerto Rico Convention Center4 min walk
  • Popular LocationPan American Pier10 min walk
  • Popular LocationCondado Beach17 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)16 min drive

Room options

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

  • City view
  • Sleeps 4
  • 2 Queen Beds

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

  • City view
  • Sleeps 4
  • 2 Queen Beds

Superior Room, 1 King Bed, Bay View

  • Bay view
  • Sleeps 2
  • 1 King Bed

Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

  • City view
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Queen Beds, Bay View

  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Traditional Room, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

Traditional Room, 2 Queen Beds, City View

  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Non Smoking

  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking, View

  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Presidential Suite, 2 Bedrooms, Non Smoking, Bay View

  • Bay view
  • Sleeps 6
  • 2 Double Beds

Deluxe Room, 1 King Bed, Balcony, Bay View

  • Bay view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Queen Beds, Balcony, Bay View

  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

  • City view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 Bedroom, Non Smoking, City View

  • City view
  • Sleeps 4
  • 1 Double Bed

Similar properties

About the neighborhood

San Juan

Located in Santurce, Sheraton Puerto Rico Resort & Casino is adjacent to Puerto Rico Convention Center and within a 5-minute walk of other popular sights like Distrito T-Mobile. This 503-room, 4-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 4 restaurants.

What's nearby

  • Distrito T-Mobile - 3 min walk
  • Puerto Rico Convention Center - 4 min walk
  • Pan American Pier - 10 min walk
  • Condado Beach - 17 min walk
  • Casino del Mar at La Concha Resort - 4 min drive

Getting around

  • Hato Rey Station - 5 min drive
  • The preferred airport is Luis Munoz Marin Intl. Airport (SJU): 16-min drive, 6.9 mi/11.1 km.

Restaurants

  • ‪Choices Sheraton - ‬1 min walk
  • ‪Medalla Arena - ‬5 min walk
  • ‪Denko Asian Eatery - ‬4 min walk
  • ‪Éter Rooftop & Lounge - ‬11 min walk
  • ‪Pudge’s Pizza - ‬4 min walk

About this property

Sheraton Puerto Rico Resort & Casino

Upscale spa hotel, a quick walk to Puerto Rico Convention Center
Guests of Sheraton Puerto Rico Resort & Casino have access to a full-service spa, a casino, and an outdoor pool. Parking is available for USD 20 per night (USD 28 per day for valet parking), and there's also a free beach shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. Other amenities at this spa hotel include a children's pool, a 24-hour gym, and free WiFi in public areas.
Guests can expect free WiFi and 55-inch LED TVs with cable channels. Bathrooms offer spring water baths, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Other amenities include coffee makers, free local calls, and laptop-compatible safes. Housekeeping is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Self parking on site (USD 20 per night)
  • Valet parking on site (USD 28 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 34 for adults and USD 12 to 17 for children
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Choices
  • Texas de Brazil
  • The Bay Pool Bar & Grille
  • The Cafe

Things to do

  • 18 gaming tables
  • 24-hour gym
  • 448 slot machines
  • Casino (21,000 square feet of space)
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Paddleboard
  • Sportsbook
  • TV in common areas

Family friendly

  • Children's games
  • Children's pool
  • Free crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station
  • Conference center (41,463 square feet of space)

Outdoors

  • Beach towels
  • On the bay
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Built in 2009
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Spring water bathtub
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation, per stay, plus a deposit of USD 20 per night
  • Dogs and cats only
  • 2 total (70 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 40.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100.00
  • Resort fee: USD 49.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Shuttle service

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 16.00 to 34.00 for adults, and USD 12.00 to 17.00 for children
  • Self parking fee: USD 20 per night
  • Valet parking fee: USD 28 per day (in/out privileges)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve high chair.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan

Frequently asked questions

Is free cancellation available at Sheraton Puerto Rico Resort & Casino?

Sheraton Puerto Rico Resort & Casino provides free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Sheraton Puerto Rico Resort & Casino?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Sheraton Puerto Rico Resort & Casino on Aug 12, 2024 start from $269.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Sheraton Puerto Rico Resort & Casino?

This hotel is situated in Santurce, just steps from Sheraton Casino and Distrito T-Mobile. You'll also find Condado Beach and Pan American Pier less than a mile away.

Is parking available on site at Sheraton Puerto Rico Resort & Casino?

Yes, valet parking is offered for USD 28 per day with in/out privileges. Accessible parking is also available for guests.

Is a spa located at Sheraton Puerto Rico Resort & Casino?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, sports massages, aromatherapy, and hydrotherapy. The spa is not open daily but only on select days.

Does Sheraton Puerto Rico Resort & Casino include a casino at the property?

Yes, Sheraton Puerto Rico Resort & Casino has a casino that's 21000 square feet and includes 18 gaming tables, 448 slot machines, and a VIP room.

Is there an indoor pool at Sheraton Puerto Rico Resort & Casino?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Sheraton Puerto Rico Resort & Casino?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and 4 restaurants.

Does Sheraton Puerto Rico Resort & Casino have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Sheraton Puerto Rico Resort & Casino have a restaurant with a breakfast menu?

Yes, Sheraton Puerto Rico Resort & Casino has 4 restaurants, and serves a full breakfast each morning for a surcharge.

Does Sheraton Puerto Rico Resort & Casino allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Sheraton Puerto Rico Resort & Casino for a fee of USD 150 per accommodation, per stay. A deposit of USD 20 per night is collected.

Does Sheraton Puerto Rico Resort & Casino have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Sheraton Puerto Rico Resort & Casino?

The closest major airport to Sheraton Puerto Rico Resort & Casino is Luis Munoz Marin Intl. Airport (SJU), which is 6.9 mi away (16 minutes by car).

Are there rooms with balconies that I can book at Sheraton Puerto Rico Resort & Casino?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy bay or pool views.

Does Sheraton Puerto Rico Resort & Casino offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Sheraton Puerto Rico Resort & Casino.

Sheraton Puerto Rico Resort & Casino Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 598 out of 1007 reviews" "
Rating 8 - Good. 179 out of 1007 reviews" "
Rating 6 - Okay. 111 out of 1007 reviews" "
Rating 4 - Poor. 65 out of 1007 reviews" "
Rating 2 - Terrible. 54 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Andrea

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Jul 2024

10/10 Excellent

Nichole m

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio excelente. Me volvería a quedar!!
Stayed 1 night in Jun 2024

10/10 Excellent

Hector

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to T Mobile district and options for food.
Stayed 2 nights in Apr 2024

8/10 Good

janae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay , very nice
Stayed 3 nights in Apr 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

Zuleima

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Malika

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Loved this property. Very clean. Pleasant staff. Pool area was nice! Balcony had a nice view of the pool area. Renovations but that was not a problem!
Stayed 4 nights in Apr 2024

10/10 Excellent

Taneisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it ❤️❤️
Stayed 2 nights in Apr 2024

6/10 Okay

Naumita

Traveled with group
Disliked: Staff & service
The bed sheets irritated the skin, and there was no soundproofing within the rooms. You can hear people talking in the hall and the next room over. Regarding the dining options, the staff were not attentive but just chatted with each other, forgot requests, and had to be reminded multiple times. Lastly, the food price was crazy expensive, and the quality was subpar. Overall, it was average for a hotel, but I would have expected more from a resort.
Stayed 8 nights in Apr 2024

10/10 Excellent

Darvin

Stayed 5 nights in Apr 2024

10/10 Excellent

Santali

Traveled with family
Liked: Amenities
Amazing service
Stayed 3 nights in Mar 2024

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

8/10 Good

Briana

Traveled with group
Liked: Cleanliness, property conditions & facilities
The staff was friendly but took forever bringing the correct towels we were asking for. Loved the pool and jacuzzi on floor 4. The hotel is close to the T-mobile District, which is very convenient! Love the area & the hotel as a whole.
Stayed 4 nights in Apr 2024

10/10 Excellent

tuan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Very nice place to stay before going on a cruise. 5 min drive. Great poolside restaurant and casino.
Stayed 1 night in Apr 2024

8/10 Good

Ashley

Traveled with family
Disliked: Staff & service
This property was perfect you you weren’t going leave. The Distrito was right across the street and that was nice. But it is expense to eat there and at the Metropol Restaurant which was on the other side. I did notice while at the pool and other bars at the actual hotel the weren’t very attentive to me and my family while others they waited on hand and foot, bringing drinks to them and seemed jovial. The original room was filled with ants and it took quite a while to be rectified. But it was eventually. Idk. I’ll go back to PR, maybe not stay at that hotel.
Stayed 4 nights in Apr 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Janeen

Liked: Cleanliness, staff & service, property conditions & facilities
We were accommodated & happy with the property
Stayed 3 nights in Apr 2024

6/10 Okay

DeVaughn

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Miguel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙂
Stayed 3 nights in Apr 2024

10/10 Excellent

Jaqueline

Traveled with family
Very good!
Stayed 3 nights in Apr 2024

10/10 Excellent

ROSITA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Keandrae

Stayed 4 nights in Apr 2024

10/10 Excellent

Khadijah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024