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Recent guest reviews

Need more shade in the pool area.

It was good

Excellent

No room service. The hotel restaurant open until 11AM.

The pool area was very relaxing.

I liked everything, it was a great stay.

N/A

Excellent service

Very nice hotel

I loved the property overall. It was in a nice location. Beautiful on the inside and outside. Rooms were clean upon arrival. I loved the view from my balcony. The pool area was nice and relaxing. On top of that they had a few restaurants inside the hotel to choose from. So I ate really well. Staff was polite and they made sure to take safety measures in regards to covid.

Property is in a good area, period, besides from that I’ll not be staying there again.

It is an excellent hotel......I really recommend this hotel!!!

Waste of money. Service was always late, room service and front desk never answer.

The hotel porters always greeted us upon arrival, upon check-in the front desk called to verify our satisfaction with our room, we were rewarded for choosing a conservation option, the front desk also gave awesome recommendations, full service restaurants with consistently great food, and we were never more than 8 minutes away from our destinations. We’ll be back!

Location was perfect. I was allowed to check in early which was great. The bed linens had a stain, I think it was a cigarette burn. Please vacuum the rugs properly.

200 Convention Boulevard San Juan

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa
  • Casino

Located in Isla Grande, Sheraton Puerto Rico Hotel & Casino is adjacent to Puerto Rico Convention Center and within a 15-minute walk of popular sights like Pan American Pier. This 503-room, 4-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 5 restaurants.


Dining

This hotel is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

The 503 rooms are soundproofed and have an array of amenities, including iPod docks, coffee makers, and free local calls. 40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer spring water baths, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Laptop-compatible safes, ironing boards, and desks are also available.


Property features

Guests of Sheraton Puerto Rico Hotel & Casino have access to a full-service spa, a casino, and an outdoor pool. Parking is available for USD 18 per night (USD 25 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. Other amenities at this spa hotel include a 24-hour gym, free WiFi in public areas, and a conference center.

Room options

Deluxe Room, 1 King Bed, Balcony, Bay View

1 King Bed | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 4

Traditional Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Traditional Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Sheraton Puerto Rico Hotel & Casino

Everyone (56) Couples (9) Family (14)
4
Family

Need more shade in the pool area.

By on Sep 7, 2021

Review comment responded on Sep 7, 2021

Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

5
Family

It was good

By on Aug 4, 2021

Review comment responded on Aug 6, 2021

Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

5
Partner Couples

Excellent

By on Jul 19, 2021

Review comment responded on Jul 20, 2021

Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

3
Family with small children

No room service. The hotel restaurant open until 11AM.

By on Jul 7, 2021

Review comment responded on Jul 7, 2021

Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.

5
Everyone

By on Jun 2, 2021

Review comment responded on Jun 12, 2021

Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

5
Family Partner Couples

The pool area was very relaxing.

By on May 29, 2021

Review comment responded on Jun 1, 2021

Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

5
Everyone

By on May 23, 2021

Review comment responded on Jun 3, 2021

Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

5
Family

I liked everything, it was a great stay.

By on May 21, 2021

Review comment responded on May 21, 2021

Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

4
Friends

N/A

By on May 4, 2021

Review comment responded on May 4, 2021

Gracias por su retroalimentacion y por escoger al Sheraton PR Hotel y Casino! Esperamos volverle a ver en un futuro cercano!

5
Family

Excellent service

By on May 3, 2021

Review comment responded on May 10, 2021

Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

Sheraton Puerto Rico Hotel & Casino

200 Convention Boulevard, San Juan, 00907
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