4/10 Poor
Kevin
Traveled with family
Feb 17, 2026
Disliked: Cleanliness
With the many 5 star resorts we could have stayed at, this was not the best pick for a family. The sheets were thin rough and the pillows flat. Our suite was not cleaned on a regular schedule, for context we went out on a planned excursion (left early came back around dinner time) and the suite was untouched. When booking we always look for family friendly so we were beyond surprised to see the only hot tub was in the adults only area and although our children are in the upper teens it is not appropriate for adults to be rubbing on each other in a public space. Thankfully we brought our our toiletries as those were not replaced the entire 6 day stay despite my daughter using them on day 1. The food was below standard for a resort, for context we ordered room service one day food was Applebee’s quality, ate at the ola several times, the brunch was okay, expected more fresh fruits as it is an island but only papayas, watermelon, melon. The pool area for “families” is crowded with the one salt water pool always full and the larger pool empty due to the colder temperatures of the water. We ate at STK, this was the best meal we had but with a $900 price tag for a family of four it should have been excellent. We will not stay here on our next adventure but rather look at all the reviews. We were in Miami a few weeks ago and everything this hotel missed the W gets right, perhaps ownership management should look to add in fruit juices, mocktails, and light pool options for snacks.
Kevin
Stayed 5 nights in Feb 2026
