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Recent guest reviews

Everything was great except there were not enough umbrellas for shade by the adult pool and food was very overpriced!

Not a five star experience. More like a 3 star with 5 star pricing. The hotel is pretty, and quite clean. The pool, spa and beach areas are nice. And the views are beautiful. But expect a long check in process, an even longer time for your bags to arrive to your room, having to call every day to ask housekeeping to get the room cleaned, and a generally unhelpful front desk. If you have your heart set on the area, be prepared that every aspect of your stay will be inconvenient and plan for it. Check in is at 4PM so be prepared to wait until 4:30 for a key and till 5 for your bags. If you are out of your room from 8-1PM, don’t expect that the room will be cleaned that day. If you get breakfast be prepared to wait 45 minutes for your food to arrive and the order to be wrong. If you call the spa for an appointment no one picks up and calls you back so go there and make the appointment. It’s just a series of small disappointments that add up. Get out of the hotel, or spend time at the beach or pool where the team there will provide great service. The valets are excellent as well and helpful. Overall pretty lackluster, so reset your expectations and know what you’re getting yourself into.

Everything was good at resort

BEST HOTEL IN CONDADO

Very nice property with large modern bathrooms. Access to the beach is a 3-5 minute walk, but not directly behind the hotel. The restaurants are overpriced, but there are plenty options within walking distance. If you’re looking for a party hotel, this isn’t it which we LOVED. There were a few guests who had one too many and became pretty disruptive, security kindly escorted them out of the hotel. The 3 pools were nice, and there were plenty of areas to sit or lounge and listen to the ocean. We’d stay there again.

The beach view is fantastic, and the entire staff is fantastic.

This is a beautiful property with a attentive and friendly staff. If you're looking for that feeling of luxury in Condado this is definitely the spot. I'm giving a rating of "Good" instead of "Excellent" because there were some minor issues which were resolved very quickly. My room wasn't ready at check in, the safe in my room didn't work, and my room wasn't cleaned after the first night. Again, as soon as I brought up these issues they were resolved within minutes. I did need some help from the concierge however he was out to lunch. I left my personal cell phone number and what I needed assistance with the front desk. I never got a call.

The property was beautiful! The staff was so nice! Everything was so clean! I would def stay at this hotel again!!

The service is over the top. From bell staff, to the front desk, to the restaurant and bar staff, to the pool and to the incredible housekeeping staff, 5 star!!

Celebrated my birthday 9/16-9/20 @ the hotel. Hotel checkin was easy. Upon going to our room 503 the toliet was broke and running called to have it serviced twice. On sunday night the safe in our room would not open. Had to call and have that service too. I purchased food at ola ocen front which was tossed away by pool staff, managent took more than an hour to replace as if i was lying told them to watch their cameras very disappointing.

Beautiful resort with great beach access and lots of dining options nearby. This is one of the few hotels where I didn't want to leave the resort area.

1055 Ashford Avenue San Juan

Hotel highlights

  • Walking distance to Casino del Mar at La Concha Resort and Condado Beach
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Condado, Condado Vanderbilt Hotel is within a 5-minute walk of Casino del Mar at La Concha Resort and within 15 minutes of other popular attractions like Condado Beach. This 316-room, 5-star hotel has 4 outdoor pools along with a full-service spa and 3 restaurants.


Dining

Relish the Mediterranean cuisine at 1919 Restaurant, one of 3 onsite restaurants, which serves dinner, or enjoy the ocean views at Ola Ocean Front Bistro. Satisfy your hunger from the comfort of your room with 24-hour room service. Cooked-to-order breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

The 316 rooms are individually decorated and have an array of amenities, including refrigerators, coffee makers, and free local calls. 42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Laptop-compatible safes, ironing boards, and desks are other standard amenities.


Property features

A local mainstay since 1919, Condado Vanderbilt Hotel offers a full-service spa, 4 outdoor pools, and a children's pool. Valet parking is offered for USD 30 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a 24-hour gym, a sauna, and free WiFi in public areas.

Room options

Room, 2 Queen Beds, Ocean View, Tower

2 Queen Beds | Sleeps 4

Suite, 2 Bedrooms, City View (Commodore)

1 King Bed and 2 Queen Beds | Sleeps 7

Room, 1 King Bed, Ocean View, Tower

1 King Bed | Sleeps 2

Room, 1 Queen Bed (Heritage)

1 Queen Bed | Sleeps 2

Guest reviews for Condado Vanderbilt Hotel

Everyone (48) Couples (28) Family (39)
5
Family

Everything was great except there were not enough umbrellas for shade by the adult pool and food was very overpriced!

By on May 15, 2022

2
Family with small children

Not a five star experience. More like a 3 star with 5 star pricing. The hotel is pretty, and quite clean. The pool, spa and beach areas are nice. And the views are beautiful. But expect a long check in process, an even longer time for your bags to arrive to your room, having to call every day to ask housekeeping to get the room cleaned, and a generally unhelpful front desk. If you have your heart set on the area, be prepared that every aspect of your stay will be inconvenient and plan for it. Check in is at 4PM so be prepared to wait until 4:30 for a key and till 5 for your bags. If you are out of your room from 8-1PM, don’t expect that the room will be cleaned that day. If you get breakfast be prepared to wait 45 minutes for your food to arrive and the order to be wrong. If you call the spa for an appointment no one picks up and calls you back so go there and make the appointment. It’s just a series of small disappointments that add up. Get out of the hotel, or spend time at the beach or pool where the team there will provide great service. The valets are excellent as well and helpful. Overall pretty lackluster, so reset your expectations and know what you’re getting yourself into.

By on May 15, 2022

5
Friends

By on Apr 28, 2022

4
Family

Everything was good at resort

By on Apr 19, 2022

5
Everyone

By on Jan 18, 2022

5
Family with small children

BEST HOTEL IN CONDADO

By on Jan 18, 2022

5
Everyone

By on Dec 19, 2021

4
Everyone

By on Dec 11, 2021

5
Everyone

By on Dec 3, 2021

1
Family Partner Couples

By on Nov 29, 2021

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