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Recent guest reviews

We ended up at this hotel on the day Puerto Rico was shut down due to COVID-19. We were informed at the hotel that we had to stay in our rooms and flights may become scarce. We were exhausted from an overnight flight, so we laid down for a few hours. We used two rooms for less than 9 hours and drove back to the airport to book an emergency flight out. When we checked out, the ladies at the desk were sweethearts and said all we had to pay was the tariff. That I completely understand, you can't get around tariffs. I've been home for a week and trying to get refunds on all of our travel, so I finally got in touch with Orbitz and they contacted Condado Vanderbilt's front desk manager, Edgar. He told them he would refund all nights but one. Now I wouldn't necessarily have a problem with this if it wasn't at FULL price $855 and the fact that we didn't use the rooms for a FULL day! So once Orbitz told me they had done all they could, I contacted Edgar myself. I went back and forth with him several times trying to explain that I wasn't asking for him to refund the whole amount of that one night room charge for both rooms, but at least cut us a break because we only used them for a matter of hours. He absolutely refused to listen to me and kept repeating that he authorized the refund of my remaining nights like he was doing me a favor! In light of this global crisis, I asked him to not price gouge me and he didn't want to hear anything I had to say! That is horrible customer service!

The staff were wonderful and the hotel is beautiful.

Our suite was great and had a wonderful view. Good air conditioning, comfy bed, very good housekeeping service. Great location, good happy hour in the lobby bar.

Beautiful hotel in a gorgeous setting. I wish that the family pool area was a little quieter-at times they played loud music. In my opinion this was not necessary in such a beautiful setting.

All good except small rooms, small beds. Pillows and mattress could be more comfortable.

The staff was so amazing and attentive. The property amenities exceeded my expectations. I highly recommend this hotel

Amazing staff! Beautiful decor and super clean. Rooms were comfy and packed with everything you could possibly need including snacks and beverages. Can’t wait to go back

First class service and property. Our room was facing the street/entrance. Worth paying foe an upgrade.

I liked everything i highly recommend this hotel! Wouldn't change a thing.

1055 Ashford Avenue San Juan

Hotel highlights

  • Walking distance to Condado Beach
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Condado within a short walk of Condado Beach, Condado Vanderbilt Hotel is within 2 miles (3 km) of other popular sights such as Puerto Rico Convention Center. This 316-room, 5-star hotel has 4 outdoor pools along with a full-service spa and 3 restaurants.


Dining

Relish the Mediterranean cuisine at 1919 Restaurant, one of 3 onsite restaurants, which serves dinner, or enjoy the ocean views at Ola Ocean Front Bistro. Satisfy your hunger from the comfort of your room with 24-hour room service. Cooked-to-order breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

The 316 rooms are individually decorated and have an array of amenities, including refrigerators, coffee makers, and free local calls. 42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free bottled water, laptop-compatible safes, and ironing boards are other standard amenities.


Property features

A local mainstay since 1919, Condado Vanderbilt Hotel offers a full-service spa, 4 outdoor pools, and a children's pool. Valet parking is offered for USD 30 per day. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach hotel include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Room, 2 Queen Beds, Ocean View, Tower

2 Queen Beds | Sleeps 4

Suite, 2 Bedrooms, City View (Commodore)

1 King Bed and 2 Queen Beds | Sleeps 7

Room, 1 King Bed, Ocean View, Tower

1 King Bed | Sleeps 2

Suite, 1 Bedroom, Ocean View (Biltmore)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Condado Vanderbilt Hotel

Everyone (86) Couples (23) Family (24)
1
Family Partner Couples

We ended up at this hotel on the day Puerto Rico was shut down due to COVID-19. We were informed at the hotel that we had to stay in our rooms and flights may become scarce. We were exhausted from an overnight flight, so we laid down for a few hours. We used two rooms for less than 9 hours and drove back to the airport to book an emergency flight out. When we checked out, the ladies at the desk were sweethearts and said all we had to pay was the tariff. That I completely understand, you can't get around tariffs. I've been home for a week and trying to get refunds on all of our travel, so I finally got in touch with Orbitz and they contacted Condado Vanderbilt's front desk manager, Edgar. He told them he would refund all nights but one. Now I wouldn't necessarily have a problem with this if it wasn't at FULL price $855 and the fact that we didn't use the rooms for a FULL day! So once Orbitz told me they had done all they could, I contacted Edgar myself. I went back and forth with him several times trying to explain that I wasn't asking for him to refund the whole amount of that one night room charge for both rooms, but at least cut us a break because we only used them for a matter of hours. He absolutely refused to listen to me and kept repeating that he authorized the refund of my remaining nights like he was doing me a favor! In light of this global crisis, I asked him to not price gouge me and he didn't want to hear anything I had to say! That is horrible customer service!

By , from Bells on Mar 26, 2020

5
Everyone

By on Mar 19, 2020

5
Everyone

By on Mar 9, 2020

4
Everyone

By on Feb 22, 2020

5
Everyone

By on Feb 11, 2020

5
Friends

The staff were wonderful and the hotel is beautiful.

By on Jan 31, 2020

5
Everyone

By on Jan 13, 2020

5
Family

Our suite was great and had a wonderful view. Good air conditioning, comfy bed, very good housekeeping service. Great location, good happy hour in the lobby bar.

By on Jan 5, 2020

5
Family

Beautiful hotel in a gorgeous setting. I wish that the family pool area was a little quieter-at times they played loud music. In my opinion this was not necessary in such a beautiful setting.

By on Dec 26, 2019

3
Everyone

By on Dec 26, 2019

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