Caribe Hilton

4.5 star property

Choose dates to view prices

Photo gallery for Caribe Hilton

Exterior
3 outdoor pools, cabanas (surcharge), pool umbrellas
2 BEDROOM BI-LEVEL PREMIUM SUITE- 1KG/2DBL | View from room
2 BEDROOM BI-LEVEL SUITE- 1KNG/2DBL BEDS | View from room
10 restaurants, international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1 San Geronimo Street, San Juan, 00901
  • Place, Escambron Beach
    ‪6 min walk‬
  • Place, Condado Beach
    ‪13 min walk‬
  • Place, Pan American Pier
    ‪14 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪12 min drive‬

Room options

JUNIOR SUITE WITH SOFABED AND BALCONY - 1KNG

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

CARIBE RM - MOBILITY ACCESS RI SHWR - 2DBL

8.4 out of 10
Very good
(11 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

HONEYMOON SUITE- OCEAN AND GARDEN VIEW- 1KNG

  • Ocean view
  • 856 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

PRESIDENTIAL 2 BEDROOM STE - OCEAN VW - 2KNG

  • Ocean view
  • 2051 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

2 BEDROOM BI-LEVEL SUITE- 1KNG/2DBL BEDS

8.0 out of 10
Very good
(1 review)
  • Bay view
  • 1384 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

2 BEDROOM BI-LEVEL PREMIUM SUITE- 1KG/2DBL

  • Ocean view
  • 1986 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

CARIBE RM - MOBILITY ACCESS RI SHWR - 1KNG

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 1384 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

JR SUITE MOBILITY ACCESSIBLE RI SHWR - 1KNG

  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

SIGNATURE RM - MOBILITY ACCESS RI SHWR - 2DBL

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 657 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

SIGNATURE RM - MOBILITY ACCESS RI SHWR - 1KNG

7.4 out of 10
Good
(21 reviews)
  • Ocean view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

CARIBE RM - SECLUDED WAVE WNG - 2DBL

8.6 out of 10
Excellent
(72 reviews)
  • City view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

COLLECTION RM - SECLUDED WAVE WNG - 2DBL

8.0 out of 10
Very good
(33 reviews)
  • Ocean view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

CARIBE RM - SECLUDED WAVE WNG - 1KNG

8.0 out of 10
Very good
(38 reviews)
  • City view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

COLLECTION RM - SECLUDED WAVE WNG - 1KNG

7.6 out of 10
Good
(5 reviews)
  • Garden view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

CARIBE RM - PREMIUM GARDEN VW - 2DBL

7.8 out of 10
Good
(10 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

COLLECTION RM - PREMIUM GARDEN VW - 2DBL

8.6 out of 10
Excellent
(21 reviews)
  • Ocean view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

CARIBE RM - PREMIUM GARDEN VW - 1KNG

8.8 out of 10
Excellent
(14 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

COLLECTION RM - PREMIUM GARDEN VW - 1KNG

9.0 out of 10
Wonderful
(24 reviews)
  • Ocean view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

FAMILY HIGH FLOOR OCEAN VIEW - 4 DBL BEDS

  • 1 bedroom
  • Sleeps 8
  • 4 Double Beds

FAMILY CONNECTING JR SUITE - 1KNG / 2DBL

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

FAMILY CONNECT HIGH FLOOR OCEAN VW- 1KG/2DBL

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

FAMILY CONNECT - PREMIUM SUITE - 1KNG/2DBL

  • Sleeps 8
  • 1 King Bed

CARIBE RM - RESORT OR GARDEN VW - 2DBL

7.8 out of 10
Good
(19 reviews)
  • City view
  • 338 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

CARIBE RM- RESORT OR GARDEN VW- 1KNG

8.6 out of 10
Excellent
(23 reviews)
  • City view
  • 338 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

SIGNATURE RM- PREMIUM OCEAN VW- 1KNG

8.2 out of 10
Very good
(68 reviews)
  • Ocean view
  • 338 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

SIGNATURE RM- PREMIUM OCEAN VW- 2DBL

7.0 out of 10
Good
(34 reviews)
  • Ocean view
  • 338 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

PREMIUM SUITE - PANORAMIC GARDEN VW - 1KNG

7.2 out of 10
Good
(5 reviews)
  • Garden view
  • 850 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

CORNER SUITE - HIGH FLOOR - OCEAN VW - 1KING

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 676 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

San Juan

Located in San Juan Antiguo, Caribe Hilton is within a 5-minute walk of popular attractions such as Luis Muñoz Rivera Park and Fort San Jeronimo. This 652-room, 4.5-star resort has 3 outdoor pools along with a full-service spa and 10 restaurants.

What's nearby

  • Luis Muñoz Rivera Park - 3 min walk - 0.2 miles
  • Escambron Beach - 6 min walk - 0.4 miles
  • Condado Beach - 13 min walk - 0.7 miles
  • Pan American Pier - 14 min walk - 0.8 miles
  • Distrito T-Mobile - 14 min walk - 0.8 miles

Getting around

  • Sacred Heart Station - 8 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 14 min drive

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪Mojito’s - ‬1 min walk
  • ‪Starbucks - ‬13 min walk
  • ‪Fogo De Chao - ‬3 min walk
  • ‪Tropical Cafeteria - ‬2 min walk

About this property

Caribe Hilton

Guests of Caribe Hilton have access to a full-service spa, 3 outdoor pools, and a children's pool. Valet parking is available for USD 32 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include a gym, a sauna, and outdoor tennis courts.
Guests can expect to find free WiFi and 27-inch LCD TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include MP3 docks, refrigerators, and coffee makers.
3 outdoor tennis courts and a health club are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa Océano has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 32 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 34 for adults and USD 18 for children
  • 10 restaurants
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Caribar
  • Ice Cream Cookie & Co
  • Morton's The Steakhouse
  • Ocean Restaurant & Lounge
  • Starbucks

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Health club
  • Helicopter/airplane tours
  • Hot tub
  • Paddleboard
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24 meeting rooms
  • 65,003 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 20 floors
  • 3 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1949
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 27-inch LCD TV with cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100.00 per accommodation, per night
  • Resort fee: USD 54.50 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 34 for adults and USD 18 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 4 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caribe Hilton
Caribe Hilton San Juan Hotel
Caribe Hilton Hotel San Juan
Caribe Hilton San Juan
Caribe San Juan Hilton
Hilton Caribe San Juan
Hilton San Juan
San Juan Caribe
San Juan Caribe Hilton
San Juan Hilton Caribe
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel Caribe
Hilton Hotel San Juan
San Juan Caribe Hilton Hotel
Caribe Hilton Hotel
Caribe Hilton San Juan Resort
Caribe Hilton Resort San Juan
Caribe Hilton Resort
Caribe Hilton San Juan
Resort Caribe Hilton San Juan
San Juan Caribe Hilton Resort
Resort Caribe Hilton
Hilton San Juan
Hilton Hotel Caribe
Caribe Hilton Resort
Hilton Hotel San Juan
Caribe Hilton San Juan
San Juan Caribe Hilton Hotel
Caribe Hilton Resort San Juan
Caribe Hilton San Juan Hotel San Juan

Frequently asked questions

Is a free cancellation option available at Caribe Hilton?

Caribe Hilton provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Caribe Hilton?

As of Mar 21, 2026, prices found for a 1-night stay for 2 adults at Caribe Hilton on Apr 13, 2026 start from $379, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Caribe Hilton?

This resort is situated in San Juan Antiguo within a short 11-minute walk of Condado Beach and also 9 minutes on foot from Escambron Beach. You'll also find Sheraton Casino and Distrito T-Mobile less than a mile away.

Is parking available on site at Caribe Hilton?

Yes, valet parking is offered for USD 32 per day with in/out privileges and self parking is available for USD 25 per night with in/out privileges. Wheelchair-accessible parking is also available for guests.

Is a spa located at Caribe Hilton?

Zen Spa Océano is the resort's spa and services include prenatal massages, deep-tissue massages, detox wraps, and reflexology.

Are there luxury amenities available at Caribe Hilton?

Yes, guests can indulge in luxuries such as 3 outdoor pools, an ocean-view restaurant, and beachside massages at this resort.

Does Caribe Hilton include a casino at the property?

No, Caribe Hilton doesn't have a casino.

Is there an indoor pool at Caribe Hilton?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

Is Caribe Hilton good for couples?

This beachfront resort offers plenty of amenities for couples including an ocean-view restaurant, 3 outdoor pools, and a swim-up bar.

Does Caribe Hilton have a hot tub?

No, but this resort does have a sauna.

Does Caribe Hilton feature a restaurant that includes a breakfast menu?

Yes, Caribe Hilton has 10 restaurants, and serves a full breakfast each morning for a surcharge.

Does Caribe Hilton allow pets to stay free of charge?

No, pets aren't allowed at Caribe Hilton though service animals are welcome.

Does Caribe Hilton have connecting rooms available?

Yes, you can book connecting rooms at this resort for your group or family vacation.

How close is the airport from Caribe Hilton?

The closest major airport to Caribe Hilton is Luis Munoz Marin Intl. Airport (SJU), which is 7.7 mi away (14 minutes by car).

Are there rooms with balconies that I can book at Caribe Hilton?

Yes, some guestrooms at this resort offer either a furnished patio and a balcony where guests can enjoy ocean and garden views.

Does Caribe Hilton offer wedding services?

Take advantage of the wedding venue at Caribe Hilton if you plan to say "I do" during your trip.

Caribe Hilton Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1482 out of 2614 reviews
Rating 8 - Good. 558 out of 2614 reviews
Rating 6 - Okay. 328 out of 2614 reviews
Rating 4 - Poor. 143 out of 2614 reviews
Rating 2 - Terrible. 103 out of 2614 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

yesim

Liked: Cleanliness
It was nice but the rooms were dated.
Stayed 3 nights in Nov 2025

4/10 Poor

Christopher

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This is an old property and it shows. Our room had water coming through the ceiling and out of the walls flooding the bathroom. The hot tub was murky. The outdoor space is poorly maintained with a fair amount of trash visible. The hotel was unable to switch our room in a timely fashion related to the flooding. We were very disappointed. We stayed with a group of family members, and they each had issues with their room as well with entire buildings being without hot water and another family member having significant flooding issues.
Stayed 1 night in Jan 2026

4/10 Poor

Veerendra

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
the carpet was dirty and the bathroom door plan was broken, not worth the money, we booked oceanview but they gave side view of the building and partial ocean view, balcony was right above the huge HVAC units and it was too loud noise.
Stayed 4 nights in Dec 2025

6/10 Okay

Saurabh

Stayed 1 night in Dec 2025

8/10 Good

Tiffany

Traveled with family
Liked: Staff & service, amenities
Rooms could be dusted and cleaned more thoroughly
Stayed 3 nights in Dec 2025

6/10 Okay

Karen

Liked: Amenities
Disliked: Property conditions & facilities
The room had a very bad odor as soon as you entered. I had to sleep with the balcony door open to get some air. Everytime we are in the room it makes us feel very sick, ny son was coughing all the time. We had to spend all of our relaxing time in the lobby. I told the front desk about the situation and a staff was sent to deodorizer the room but the odor came back after a few hours. I think that the carpets needs to be changed, there was also that same odor when you stepped off the elevator , as its the carpets that have the odor
Stayed 3 nights in Dec 2025

6/10 Okay

Lazaria

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Room looked very outdated compared to pictures. Room did not feel clean. Loved the hotels overall but very disappointed in the room. Pool/beach staff were extremely nice and welcoming!
Stayed 3 nights in Dec 2025

10/10 Excellent

petra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great private beach, 3 pools , beautiful park area
Stayed 4 nights in Dec 2025

10/10 Excellent

Erenest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Dec 2025

4/10 Poor

Christopher Aaron

Stayed 4 nights in Dec 2025

8/10 Good

Priscilla

Traveled with group
Liked: Cleanliness, staff & service, amenities
The resort is well kept and the staff is attentive. The pool area is great and I enjoyed the swim up bar. My room was well kept, clean, and standard. I would recommend this resort.
Stayed 3 nights in Dec 2025

8/10 Good

steven d

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this property because I had some local business and needed a bi-lingual concierge desk. Sonya and her contacts were wonderful and exceeded expectations of helpfulness.
Stayed 2 nights in Dec 2025

10/10 Excellent

Aleksandra

Stayed 4 nights in Dec 2025

10/10 Excellent

Nina

Amazing!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Christine

Stayed 3 nights in Dec 2025

2/10 Terrible

Nathan

Stayed 1 night in Dec 2025

10/10 Excellent

Natalia

Liked: Cleanliness, amenities, property conditions & facilities
AMAZING! 10/10 staff and ROOM was beautiful with water views and a balcony!
Stayed 3 nights in Dec 2025

2/10 Terrible

Carla

Business traveler
Disliked: Amenities, property conditions & facilities
The room didn't have hot water. They said they were going to fix it, but they didn't. Also, the room service food is terrible. I ordered a fruit platter and the fruit was old and mushy. The rest of the food is frozen that they just heat up. It was pretty disgusting.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent, the cleaning 10/10, the room, the pool and all the facilities extremely clean and organized. I loved it.
Stayed 3 nights in Dec 2025

10/10 Excellent

Juan

Stayed 2 nights in Dec 2025

10/10 Excellent

Yasmina

Stayed 3 nights in Dec 2025

10/10 Excellent

Angelica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2025

4/10 Poor

Leslie

Disliked: Cleanliness, staff & service
Rooms were not clean, day of leaving wanted to charge us for holding bags, when other couples were not getting charged. Prices were so expensive . Air ducts had so much dirt and filth in them . Mold in coffee pot in room.
Stayed 5 nights in Nov 2025

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, amenities
The room was beautiful a clean, it was within eating distance to a really good restaurant. The beach was clean and everyone was friendly
Stayed 1 night in Dec 2025

6/10 Okay

Marietta

Disliked: Property conditions & facilities
Room needs overall makeover, breakfast lines to be seated very long
Stayed 2 nights in Dec 2025