Our second stay there. Great staff and facilities. One problem, bring your own power strips. Almost no where to plug in computer, cell phone charger, battery chargers, or anything else that needs power.
Overall the property is well maintained . There could be more activities for kids like a game room kids club etc. They also close everything very early for a hotel. Their lobby bar has a last call of 11:30 which we couldn’t believe !
The only good thing about this hotel is the pool. The room was filthy. Bed sheets smelled disgusting, like they hadn’t been changed since the previous guest checked out, the carpet had not been vacuumed when we arrived (could tell from all of the sand on the floor), curtain had nasty stains on them, bathroom floor had not been mopped and we didn’t have any wash cloths. Two huge water bugs laid dead in the hallway- I called housekeeping TWICE to come clean the hallway and they did not come until the next day. Most disappointing Hilton hotel I’ve ever been to and will absolutely never return.
The beach is beautiful, it has many level pools that are clean but need some TLC. Restaurant are expensive but good. Stopped to get sun block at the gift shop and it was $30 dollars. They charge you a resort fee of $42 per day upon check in, and self parking is $27 or valet $32. I’ve stayed in this hotel multiple times before the renovation, but now that I came back I was expecting it to be much better, but is the same. They had a sewer leak by the lobby, where you to walk everyday to get to pool, smell was horrible. For $400 a night I wouldn’t stay there again.
If the hotel staff were having a bad day, you would never know because they were always smiling and very friendly
All eatieres were expensive on site. Either taxi or Uber to go elsewhere. 5 min walk to bus ($.75) was best. No grocery store close. CVS or Walgreens in San Juan best bet. Best park is private beach. Beach staff is great.
It was beautiful. The staff was friendly, the views was amazing it was all around wonderful.
The staff was very friendly and accommodating. However, I didn’t see any recycling. That was disappointing.
Staff was incredibly friendly and helpful no matter where you were. The lobby area, even while busy, has a nice flow and never feels congested, and appears to have been recently remodeled, as it is in superior shape. Our room, especially the bathroom, was a bit tired, but sufficient, and the balconies could stand to be just a bit bigger, but overall, this is a very nice resort in a great location. Walking to Condado (15 mins) and Old San Juan (about 45 mins) were easy and enjoyable jaunts. We would return.
Beautiful pool and beach area.
The staff was nice and very helpful in regards to getting around the resort as well as recommendations for dining and shopping outside the resort.
I plan on staying there next year. There were problems with the room, the entrance door wouldn't close without pulling it shut, there were no cups, pens, stationary, the bathroom door was off track, dead bolt on the entrance door would not lock, etc.
The resort had everything you need; one stop shop. Multiple restaurants, water sports, private access to the beach, hammocks, a basketball court in the pool and 2 pools; including a swim up bar. The staff was so accommodating and friendly. All of our servers were prompt and made our stay lovely. My boyfriend and enjoyed our stay and our children had a blast as well! We requested a resort view room, but upon check in we noticed we could barely see the resort. The front desk accommodated us by checking us in a better room the following day when something better was available. Had a bit of trouble reaching the front desk for requests, seemed a bit overwhelmed but other than that, no complaints.
Located in San Juan Antiguo, Caribe Hilton is adjacent to Third Millennium Park and within a 5-minute walk of other popular sights like Luis Muñoz Rivera Park. This 652-room, 4.5-star resort has 3 outdoor pools along with a full-service spa and 10 restaurants.
This resort is home to 10 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning off right with full breakfast served for a fee.
27-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include MP3 docks, refrigerators, and coffee makers.
Guests of Caribe Hilton have access to a full-service spa, 3 outdoor pools, and a children's pool. Valet parking is available for USD 32 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this beach resort include a gym, a sauna, and outdoor tennis courts.
Our second stay there. Great staff and facilities. One problem, bring your own power strips. Almost no where to plug in computer, cell phone charger, battery chargers, or anything else that needs power.
Overall the property is well maintained . There could be more activities for kids like a game room kids club etc. They also close everything very early for a hotel. Their lobby bar has a last call of 11:30 which we couldn’t believe !
Thank you for your feedback.
The only good thing about this hotel is the pool. The room was filthy. Bed sheets smelled disgusting, like they hadn’t been changed since the previous guest checked out, the carpet had not been vacuumed when we arrived (could tell from all of the sand on the floor), curtain had nasty stains on them, bathroom floor had not been mopped and we didn’t have any wash cloths. Two huge water bugs laid dead in the hallway- I called housekeeping TWICE to come clean the hallway and they did not come until the next day. Most disappointing Hilton hotel I’ve ever been to and will absolutely never return.
We are very sorry about his experience, allows to share you feedback with our management team. Once again our apologies.
The beach is beautiful, it has many level pools that are clean but need some TLC. Restaurant are expensive but good. Stopped to get sun block at the gift shop and it was $30 dollars. They charge you a resort fee of $42 per day upon check in, and self parking is $27 or valet $32. I’ve stayed in this hotel multiple times before the renovation, but now that I came back I was expecting it to be much better, but is the same. They had a sewer leak by the lobby, where you to walk everyday to get to pool, smell was horrible. For $400 a night I wouldn’t stay there again.
We sincerely appreciate your feedback and we're very sorry about the service provided. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. Please accept our apologies, we will address your concerns with the respective departments . Thank you!
If the hotel staff were having a bad day, you would never know because they were always smiling and very friendly
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback and are extremely appreciative of the great comments you gave of your recent experience! We are so glad our staff was able to deliver our Hilton values and Puerto Rico's warmth. Thanks again and we hope to see you again in the near future
All eatieres were expensive on site. Either taxi or Uber to go elsewhere. 5 min walk to bus ($.75) was best. No grocery store close. CVS or Walgreens in San Juan best bet. Best park is private beach. Beach staff is great.
Saludos Ezequiel, thank you for your feedback on your recent stay with us. We too love the beach and our pool & beach staff absolutely love showcasing Puerto Rico's hospitality. Our location definitely provides quick access for off property dining and we offer several on property dining options and experiences in different price ranges for all of our guests. Thank you again for your feedback and we do hope to welcome you back in the near future.
It was beautiful. The staff was friendly, the views was amazing it was all around wonderful.
Thank you for your kind note, we really appreciate it! We will share with our Team! Regards, Manny.
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