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Caribe Hilton

4.5 out of 5.0

Recent guest reviews

I love the ambiance and the staff. Both were so upbeat, positive. The staff looked as though they truly loved being there. Monitor restaurant had excellent food! The chicken Marsala at Rustico was very impressive - as was the server named David. The bar staff at the main indoor bar were warm and inviting. It made us want to pop in every night no matter where we ate. Thanks for making this a place we will return to!!

This is one of the most beautiful, convenient properties in the San Juan area, recently reopened with fresh, new rooms but,, there still are a few reopening wrinkles. A small leak in the bathroom, not stalker restaurant choices, but they are in process.

It’s beautiful, perfect relaxing vacation. The staff is very friendly and ready to help you and make sure that you enjoy your stay.

Even though we were not allow to use amenities because of hurricane irma. The hotel still charged us the free stating it was for the meals they provided to the guest during the hurricane.

the beach was nice the pool was nice...the only complainant is too high prices food and drinks, also parking charge is ridicules. Happy hour is not so happy limited drink specials...cost 13.75 for a pina colada!! My boyfriend wanted a tequila shot wanted 15.00!! that's crazy. We went to Old San Juan parked for over 6 hours only 4.00 got drinks 2 for one came out only 6.00. that's way better way to get tourist to come in to Puerto Rico.

Our safe did not work, sliding door to the balcony was broke, and the windowed in the hallway looking outside were dirty.

Spent a lot of my vacation time moving from room to room due to bathroom flooding. My final room in my stay was in need of applicable upgrades along with items in need of repair. The room phones did not work, the jacuzzi tube would not stay plug and the house keeping did not do a good job in cleaning the room for us. I spent more time moving from room to room versus enjoying my stay.

Arrived at the hotel and checked in with Marcos. Explained to him that my wife and I were celebrating our anniversary. He took are of us in all areas and even gave us a choice of rooms to choose from. He was very patient and very attentive to detail. That's how you make a couple feel like they can't wait to return....Thanks a bunch Marcos for that great experience!!!!!!!!!!!!

Staff was very friendly, beautiful property. Food was expensive

Thought when I booked through orbitz everything was taken care of. Didn't know about the resort fee until after I booked, on top of the it was 200 dollars a day. And I only used it two times out of the 4 days I stayed. That was very disappointing. Thought that it would at least be included with the total cost or I would not have purchased.

It has a a nice pool and private beach. I would have like for the hotel entertainment music at night to be better/ more tropical it was too American. We had to go out every night to other hotels to look for better ambient. Parking is very expensive $21 daily (that's the cost of a rental car per day :-0 or $28 daily if its valet parking.... too much) Hotel taxes at the end of the trip where kind of high too $300 for 5 days. Hotel was clean, nice pool and private beach, staff was very polite but personally, next time I will stay in a different hotel.

It was a great time at the hotel. Very helpful staff. Beautiful location. Splendid beach and pool.

Cons: When we arrived the first thing I noticed in the room was that the door sensor didn't work properly. They have it set up so that when you open the sliding door the AC turns off. The only problem was that it didn't turn back on. Each morning it was very loud in the room as there was some kind of construction going on somewhere. Every time I called the desk they seemed to be confused. Additionally there is not any sound barriers between the rooms and our neighbors were very loud. All of the restaurants are super expensive (which I expected, but it does dampen ones mood) and the resort fee is currently around $24.00 a day which I was not aware of when booking. When you go to the pool your bags are checked like it's a prison and at night the kids jump off the hot tub area like it's a fun park (not the most romantic or relaxing). Pros: The pool area is well maintained and the views are beautiful. It was easy to get to and from the airport.

Dirty rooms, dusty lamps, bathroom grout was dirty and needed to be cleaned or replaced

Great location with beach and pool areas, but no entertainment or even music playing for dancing except on Fridays and Saturdays. They have a bar on the pool and hot tub side but close at 9pm even for those over 21yrs of age and older. The bar inside has no music or anything to entertain guests after 9pm Sunday - Thursday. Parking is $28/day. the staff was very nice, but for a tourist area hotel it was dead in the evenings for entertainment.

The experience was good. The cleaness of the room excellent. The Starbucks in the pool area it's a hit! Must have another one like that but with food. Another franchise..

The view was great I was on the top floor (10th). It was modern and everything was clean. The staff was very nice and they were accomodating. Miguel at Mortons bar was my favorite he was super sweet and he spoke to my friend and I like we'd known each other for years instead of days. So even if you don't stay here go visit him trust me his drinks are great and he's a nice guy! Overall staying here made PR so much fun.

1 San Geronimo Street San Juan

Hotel highlights

  • Walking distance to Condado Beach and Escambron Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in San Juan Antiguo, Caribe Hilton is within a 5-minute walk of Fort San Jeronimo and within 15 minutes of other popular attractions like Third Millennium Park. This 652-room, 4.5-star resort welcomes business and leisure travelers with 4 outdoor pools, a private beach, and a full-service spa.


Dining

This resort is home to 10 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 6 AM to 11:30 AM.


Rooms

Guests can expect to find 27-inch an LCD TV with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and the bathroom offers a soaking tub, a hair dryer, and free toiletries. Other standard amenities include an MP3 dock, a refrigerator, and a coffee maker.


Property features

Caribe Hilton features a private beach, a full-service spa, and 4 outdoor pools. Valet parking is available for USD 28 per night. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include an outdoor pool, a children's pool, and a fitness center.

Room options

Room, 1 King Bed (Beach Wing)

King 1 | Sleeps 2

Room, 1 King Bed, Accessible, Ocean View

King 1 | Sleeps 2

Room, 2 Double Beds, Accessible, Ocean View (Roll-In Shower)

Full 2 | Sleeps 4

Room, 1 King Bed, Ocean View (Beach Wing)

King 1 | Sleeps 2

Guest reviews for Caribe Hilton

Everyone (52) Couples (240) Business (27) Family (97) Other (36) Friends (72)
5
Partner Couples

I love the ambiance and the staff. Both were so upbeat, positive. The staff looked as though they truly loved being there. Monitor restaurant had excellent food! The chicken Marsala at Rustico was very impressive - as was the server named David. The bar staff at the main indoor bar were warm and inviting. It made us want to pop in every night no matter where we ate. Thanks for making this a place we will return to!!

By on Jul 21, 2019

Review comment responded on Jul 21, 2019

Thank you for your feedback!!! We truly love been part of Caribe Hilton, we are more than excite we able to make your stay an exceptional one.

5
Everyone

By on Jun 25, 2019

Review comment responded on Jun 26, 2019

Were excited you enjoyed your stay with us. Your feedback is appreciated, thank you.

4
Business Business Travelers

This is one of the most beautiful, convenient properties in the San Juan area, recently reopened with fresh, new rooms but,, there still are a few reopening wrinkles. A small leak in the bathroom, not stalker restaurant choices, but they are in process.

By on Jun 21, 2019

Review comment responded on Jun 21, 2019

Thank for your choosing Caribe Hilton as your hotel while visiting Puerto Rico. We appreciate your feedback and rest assure we will share it with our team. We look forward to have you at Caribe Hilton in the near future.

5
Everyone

By on Jun 16, 2019

Review comment responded on Jun 17, 2019

Thank you for your feedback, we are very happy you enjoy your stay with us.

5
Families Families

It’s beautiful, perfect relaxing vacation. The staff is very friendly and ready to help you and make sure that you enjoy your stay.

By on Jun 16, 2019

Review comment responded on Jun 17, 2019

Thank you for your feedback, we are very happy you enjoy your stay with us.

5
Everyone

By on Jun 10, 2019

Review comment responded on Jun 10, 2019

We`re very happy your stay with us was a memorable one, thank you for the opportunity to serve you.

2

hurricane irma

Everyone

Even though we were not allow to use amenities because of hurricane irma. The hotel still charged us the free stating it was for the meals they provided to the guest during the hurricane.

By , from new york, NY on Sep 9, 2017

3

vacation

Everyone

the beach was nice the pool was nice...the only complainant is too high prices food and drinks, also parking charge is ridicules. Happy hour is not so happy limited drink specials...cost 13.75 for a pina colada!! My boyfriend wanted a tequila shot wanted 15.00!! that's crazy. We went to Old San Juan parked for over 6 hours only 4.00 got drinks 2 for one came out only 6.00. that's way better way to get tourist to come in to Puerto Rico.

By , from Clifton NJ on Sep 5, 2017

4

great time

Everyone

Our safe did not work, sliding door to the balcony was broke, and the windowed in the hallway looking outside were dirty.

By , from nj on Aug 28, 2017

3

areas need to be upgraded

Everyone

Spent a lot of my vacation time moving from room to room due to bathroom flooding. My final room in my stay was in need of applicable upgrades along with items in need of repair. The room phones did not work, the jacuzzi tube would not stay plug and the house keeping did not do a good job in cleaning the room for us. I spent more time moving from room to room versus enjoying my stay.

By on Aug 28, 2017

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.