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Recent guest reviews

I liked the location of the hotel even though it was on the quieter end of Ashford. I didn't like the strange smell in the hallway (2nd floor) nor did I like the rats I saw at the pool. The hotel is older and needs updating and repairs.

Property is not bad, but the bay view that I paid for was a view of concrete roof. The rooms are so close together, you can see your neighbors room from the balcony. You can also hear everything with the thin walls. Water pressure was low and not very hot for the shower. The beach is very close by and the pool area with the bar was the best part.

Some employees have a terrible attitude for no reason. I had an argument with a employee by the name Cesar at Concierge trying to get my luggages. He was yelling and was very aggressive with me for no reason.m

(Review during covid) The hotel sits on its own private beach which is great for guests when curfew kicks in (10pm), or so we thought. The inconsistency of guidance amongst the staff is atrocious. No one was ever on the same page. One person told my party it’s a private beach so guests can go after curfew. The next night when we attempt to go, a different staff member stops us because cops are patrolling the beach so we should be careful since it’s public property. Don’t get your hopes up for going to the beach on Monday & getting beach chairs/towels early, the chair guy came an hour late for his shift & everyone acted like that was normal. Don’t expect to eat/drink at the pool at a decent hour either. Drinks aren’t served until 11 but the cook doesn’t show up until noon. Our itinerary had breakfast included but when I asked Robert, the concierge, he said the hotel offers breakfast only through certain 3rd parties when making a reservation and not all of them offer it (Orbitz is not one of them). The hotel also doesn’t have a community microwave so prepare to eat whatever meals you have out and not keeping leftovers. I inquired about how our room didn’t have a microwave in it but somehow the fridge was in the bathroom.. I was told, again, guests had to book that through a 3rd party. As for cleanliness, my hotel bed had fruit loops under it when we first walked in. When we reported it someone came to mop the floors. Besides that it was as clean as a hotel can get.

It was very stressful to check in in the morning, after waiting all day for my room !! They did not give me the agreed room, they gime a room a room in the other building, they are two completely different hotels. that room had a stamp of having been cleaned !! but to surprise it was not, the tables are dirty, the doors ...I ask cleaning lady she say yo me tTHAT ROOM IS NOT CLEAN !! that was not safe !! I returns to the reption and after waiting another 30 min, they give me another room but it was not the agreed room! One of the reasons why I called days in advance was to avoid stress, I didn't mind paying more! but they put me in more stress !! I just want you to be sure those rooms are disinfected !! remember there are still Covi in ​​puerto rico ,, very poor customer service! but the people in the pool and the beach area super nice! Vivian she was in the reception in the morning she was good she tray to helping me .. if I recommend this hotel maybe NOT !!

No microwave in room bathrooms very small

It was a beautiful experience how ever I was hungry the hotel should have a convenient market inside some type of food service because restaurants were booked after 9 nothing open no microwaves in room that’s essential

So here's the thing, reviews aren't my thing. HOWEVER, it was completely necessary in this case. All I have to say is PLEASE KEEP LOOKING. Location is great but the cleanliness of room we paid 332.00 for was absolutely HORRENDUS. Curtains have mold all over them, the cherry wood furniture had finger prints ALL OVER that clearly have

Room wasn’t clean when arriving, neither did housekeeping visit, had to go downstairs to the manager to report it twice

Let me first say if it wasn’t for the view from our room we would’ve checked out the same day we arrived. Hotel is old, staff is pretty much non-existent, nobody answered the phone at concierge so we could book activities. The pool did not social distance, the elevator did not work so we had to wait forever to go back and forth. The security would not allow my 11 & 14 yrs old children into the hotel because they weren’t included in our room we had to wait 15 mins for hotel staff to assist it was a pure mess!!!

This is a great location! Beautiful views, easy walk to shops and restaurants. Very resort like feel.

The excellent service from the staff. Clean room and very comfortable.

Man this resort is amazing. Huge hotel with great service and high safety and covid precautions. Mask wore at all time and safety is first here. But the resort has the best pools and access to a calm beachfront u can swim in and lay out. Very close to restaurants and nightlife! Excellent location and service! Its a must i stay at Condado Plaza Hilton when I’m In Puerto Rico!

999 Ashford Avenue San Juan

Hotel highlights

  • Walking distance to Condado Beach and Casino del Mar at La Concha Resort
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 4 outdoor pools

Located in Condado, The Condado Plaza Hilton is adjacent to Condado Beach and within a 10-minute walk of other popular attractions like Parque La Ventana al Mar. This 572-room, 4.5-star resort welcomes guests with 4 outdoor pools, 2 restaurants, and a 24-hour fitness center.


Dining

Enjoy dining at the resort's 2 onsite restaurants: Cafe Caribe offers relaxing ocean views; Denny's specializes in American cuisine. Get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 6 AM to 11:00 AM.


Rooms

The Condado Plaza Hilton's 572 rooms provide refrigerators, coffee makers, and free local calls. Guests can expect 32-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Laptop-compatible safes and ironing boards are other standard amenities. Housekeeping is available on request.


Property features

At The Condado Plaza Hilton, guests enjoy 4 outdoor pools, a children's pool, and a 24-hour fitness center. Self parking is offered for USD 22.30 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and access to locker space. Other amenities at this beach resort include a spa tub, free WiFi in public areas, and conference space.

Room options

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Balcony, Bay View

1 King Bed | Sleeps 2

Deluxe Suite, 1 King Bed, Oceanfront

1 King Bed | Sleeps 2

Guest reviews for The Condado Plaza Hilton

Everyone (89) Couples (15) Family (11)
3
Friends

I liked the location of the hotel even though it was on the quieter end of Ashford. I didn't like the strange smell in the hallway (2nd floor) nor did I like the rats I saw at the pool. The hotel is older and needs updating and repairs.

By on Jun 13, 2021

3
Partner Couples

Property is not bad, but the bay view that I paid for was a view of concrete roof. The rooms are so close together, you can see your neighbors room from the balcony. You can also hear everything with the thin walls. Water pressure was low and not very hot for the shower. The beach is very close by and the pool area with the bar was the best part.

By on May 25, 2021

Review comment responded on Jun 8, 2021

Thank you for staying with us.

2
Friends

Some employees have a terrible attitude for no reason. I had an argument with a employee by the name Cesar at Concierge trying to get my luggages. He was yelling and was very aggressive with me for no reason.m

By on May 17, 2021

Review comment responded on Jun 8, 2021

The hotel service standards are high standards, our apologies. We will verify the details mentioned.

3
Everyone

By on May 7, 2021

Review comment responded on Jun 8, 2021

Thank you for staying with us.

2
Friends

(Review during covid) The hotel sits on its own private beach which is great for guests when curfew kicks in (10pm), or so we thought. The inconsistency of guidance amongst the staff is atrocious. No one was ever on the same page. One person told my party it’s a private beach so guests can go after curfew. The next night when we attempt to go, a different staff member stops us because cops are patrolling the beach so we should be careful since it’s public property. Don’t get your hopes up for going to the beach on Monday & getting beach chairs/towels early, the chair guy came an hour late for his shift & everyone acted like that was normal. Don’t expect to eat/drink at the pool at a decent hour either. Drinks aren’t served until 11 but the cook doesn’t show up until noon. Our itinerary had breakfast included but when I asked Robert, the concierge, he said the hotel offers breakfast only through certain 3rd parties when making a reservation and not all of them offer it (Orbitz is not one of them). The hotel also doesn’t have a community microwave so prepare to eat whatever meals you have out and not keeping leftovers. I inquired about how our room didn’t have a microwave in it but somehow the fridge was in the bathroom.. I was told, again, guests had to book that through a 3rd party. As for cleanliness, my hotel bed had fruit loops under it when we first walked in. When we reported it someone came to mop the floors. Besides that it was as clean as a hotel can get.

By on May 1, 2021

1
Partner Couples

It was very stressful to check in in the morning, after waiting all day for my room !! They did not give me the agreed room, they gime a room a room in the other building, they are two completely different hotels. that room had a stamp of having been cleaned !! but to surprise it was not, the tables are dirty, the doors ...I ask cleaning lady she say yo me tTHAT ROOM IS NOT CLEAN !! that was not safe !! I returns to the reption and after waiting another 30 min, they give me another room but it was not the agreed room! One of the reasons why I called days in advance was to avoid stress, I didn't mind paying more! but they put me in more stress !! I just want you to be sure those rooms are disinfected !! remember there are still Covi in ​​puerto rico ,, very poor customer service! but the people in the pool and the beach area super nice! Vivian she was in the reception in the morning she was good she tray to helping me .. if I recommend this hotel maybe NOT !!

By on Apr 28, 2021

1
Partner Couples Family

No microwave in room bathrooms very small

By on Apr 25, 2021

5
Everyone

By on Apr 22, 2021

Review comment responded on May 6, 2021

Excellent - thank you, much appreciated. Thank you for choosing us for your stay!

1
Everyone

By on Apr 13, 2021

Review comment responded on Apr 28, 2021

Thank you, we will address any shortfalls.

5
Friends Family

It was a beautiful experience how ever I was hungry the hotel should have a convenient market inside some type of food service because restaurants were booked after 9 nothing open no microwaves in room that’s essential

By on Apr 12, 2021

Review comment responded on Apr 14, 2021

Thank you for choosing us for your stay in Puerto Rico!

The Condado Plaza Hilton

999 Ashford Avenue, San Juan, 00907
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