The Condado Plaza Hotel

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Where to?

Dates

April 2026

May 2026

2 outdoor pools, pool umbrellas, sun loungers

Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down comforters, in-room safe, iron/ironing board

Overview
Rooms
Location
Policies

Very good

Popular amenities

Restaurant
Air conditioning
Gym
Breakfast available
Parking available

Explore the area

999 Ashford Avenue, San Juan, 00907

Place, Condado Beach
‪1 min walk‬
Place, Parque La Ventana al Mar
‪10 min walk‬
Place, Casino del Mar at La Concha Resort
‪14 min walk‬
Airport, San Juan (SJU-Luis Munoz Marin Intl.)
‪12 min drive‬

Room options

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

City view
277 sq ft
Sleeps 2
1 King Bed

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

City view
290 sq ft
Sleeps 4
2 Queen Beds

Deluxe Room, 1 King Bed

Good

City view
390 sq ft
Sleeps 2
1 King Bed

Room, 1 King Bed, Oceanfront

Good

Ocean view
390 sq ft
Sleeps 2
1 King Bed

Suite, 1 King Bed, Oceanfront (Penthouse)

Good

Ocean view
1194 sq ft
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Balcony

Very good

City view
376 sq ft
Sleeps 2
1 King Bed

Room, 1 King Bed, Balcony, Bay View

Bay view
277 sq ft
Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible (Roll-in Shower)

Exceptional

City view
277 sq ft
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Jetted Tub

City view
690 sq ft
Sleeps 2
1 King Bed

Deluxe Suite, 1 King Bed, Oceanfront

City view
1072 sq ft
Sleeps 2
1 King Bed

Deluxe Room, 2 Queen Beds

Good

City view
390 sq ft
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Oceanfront

Good

Ocean view
390 sq ft
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Balcony, Bay View

Good

Bay view
290 sq ft
Sleeps 4
2 Queen Beds

Room, 3 Bedrooms, Oceanfront (Penthouse)

Ocean view
3562 sq ft
3 bedrooms
Sleeps 6
2 King Beds and 2 Twin Beds

About the neighborhood

San Juan

Located in Condado, The Condado Plaza Hotel is adjacent to Condado Beach and within a 10-minute walk of other popular attractions like Parque La Ventana al Mar. This 281-room, 4-star resort welcomes guests with 2 outdoor pools, 2 restaurants, and a 24-hour gym.

View more Resorts in San Juan

What's nearby

Condado Beach - 1 min walk - 0.1 miles
Parque La Ventana al Mar - 10 min walk - 0.6 miles
Luis Muñoz Rivera Park - 12 min walk - 0.7 miles
Casino del Mar at La Concha Resort - 14 min walk - 0.8 miles
Distrito T-Mobile - 18 min walk - 1.0 mile

Getting around

Hato Rey Station - 5 min drive
Luis Munoz Marin Intl. Airport (SJU) - 20 min drive

Restaurants

‪Revital Coffee - ‬8 min walk
‪Mojito’s - ‬11 min walk
‪Starbucks - ‬1 min walk
‪Fogo De Chao - ‬10 min walk
‪Cafe Caribe - ‬2 min walk

About this property

The Condado Plaza Hotel

At The Condado Plaza Hotel, guests enjoy 2 outdoor pools, a children's pool, and a 24-hour gym. Valet parking is offered for USD 31.22 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and access to locker space. Other amenities at this beach resort include conference space, express check-out, and free newspapers.

Guests can expect 32-inch LCD TVs with cable channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also standard. Housekeeping is available on request.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Pool
Hot tub
Spa
Free WiFi

$242 nightly

Apr 16 - Apr 17

Total with taxes and fees

Property amenities

Parking and transportation

Electric car charging station on site
Self parking on site (USD 25.65 per night; includes in/out privileges)
Valet parking on site (USD 31.22 per night)
Wheelchair-accessible parking and van parking available

Food and drink

Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 7 to 25 per person
2 restaurants
A bar/lounge
A coffee shop/cafe
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Aqua Bar
Starbucks

Things to do

2 outdoor pools
24-hour gym
Billiards/pool table
Children's pool
Kayaking
Playground
Shopping
Snorkeling
Water sports equipment
Waterslide

Family friendly

2 outdoor pools
Children's pool
Grocery/convenience store
In-room babysitting (surcharge)
In-room crib
In-room refrigerator
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Business services

2 meeting rooms
6,449 square feet of conference space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the bay
On the beach
Pool loungers
Pool umbrellas
Terrace
Vegetable garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Elevator
Phone accessibility kit
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

1 building
10 floors
100% renewable energy
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1963
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoking not allowed
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Down comforter
Free crib
Hypo-allergenic bedding
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

32-inch LCD TV with premium cable channels
Pay movies

Food and drink

Coffee/tea maker
Refrigerator

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free local calls
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Recycling
Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in fee: USD 60.00

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: USD 75

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Up to 2 kids 18 years old and younger stay free when using existing bedding
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Resort fee: USD 38.15 per accommodation, per night

The resort fee includes:

Additional inclusions
Fitness center access
WiFi access (may be limited)

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for full breakfast: approximately USD 7 to 25 per person
Self parking fee: USD 25.65 per night (in/out privileges)
Valet parking fee: USD 31.22 per night
Early check-in fee: USD 60.00 (subject to availability)
Late check-out fee: USD 75 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Check-in: 4 PM—-midnight
Check-out: 11:00 AM
Minimum check-in age: 21

The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
This property uses a grey water recycling system.
Onsite safety features include a fire extinguisher and a smoke detector.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Condado

Condado Hilton

Condado Hilton Plaza

Condado Plaza

Condado Plaza Hilton

Condado Plaza Hilton Hotel

Condado Plaza Hilton Hotel San Juan

Condado Plaza Hilton San Juan

Plaza Condado Hilton

Plaza Hilton Condado

Condado Plaza Hotel San Juan

Conrad San Juan Condado Plaza Hotel San Juan

San Juan Conrad

Condado Plaza Hilton Resort San Juan

Condado Plaza Hilton Resort

The Condado Plaza Hilton

The Condado Plaza Hotel Resort

The Condado Plaza Hotel San Juan

The Condado Plaza Hotel Resort San Juan

Frequently asked questions

Are free cancellation options available at The Condado Plaza Hotel?

The Condado Plaza Hotel offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at The Condado Plaza Hotel?

As of Apr 10, 2026, prices found for a 1-night stay for 2 adults at The Condado Plaza Hotel on May 5, 2026 start from $282, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around The Condado Plaza Hotel?

This resort is situated in Condado within a short 4-minute walk of Condado Beach and also 15 minutes on foot from Casino del Mar at La Concha Resort. You'll also find Sheraton Casino and Distrito T-Mobile less than a mile away.

Is parking available on site at The Condado Plaza Hotel?

Yes, valet parking is offered for USD 31.22 per night. Accessible parking and electric car charging are also available for guests.

Does The Condado Plaza Hotel feature a casino on the premises?

No, The Condado Plaza Hotel doesn't have a casino.

Is there an indoor pool at The Condado Plaza Hotel?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools.

What will couples enjoy most about a stay at The Condado Plaza Hotel?

This beachfront resort offers plenty of amenities for couples including 2 outdoor pools, a poolside bar, and a poolside restaurant.

Are there hot tubs at The Condado Plaza Hotel?

No, but some guestrooms at this resort feature jetted bathtubs.

Does The Condado Plaza Hotel have a restaurant with a breakfast menu?

Yes, The Condado Plaza Hotel has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Does The Condado Plaza Hotel allow pets to stay for free?

No, pets aren't allowed at The Condado Plaza Hotel though service animals are welcome.

Are there connecting rooms at The Condado Plaza Hotel?

No, there aren't connecting guestrooms at this resort.

What is the closest airport to The Condado Plaza Hotel?

The closest major airport to The Condado Plaza Hotel is Luis Munoz Marin Intl. Airport (SJU), which is 7 mi away (20 minutes by car).

Are there rooms with balconies that I can book at The Condado Plaza Hotel?

Yes, some guestrooms at this resort offer a furnished balcony where guests can enjoy ocean or city views.

Does The Condado Plaza Hotel offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at The Condado Plaza Hotel.

The Condado Plaza Hotel Reviews

8.0

Very Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

6/10 Okay

Indira

Mar 13, 2026

Stayed 1 night in Mar 2026

4/10 Poor

Kirstin

Feb 28, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

Hotel was run down. Staff was less than accommodating. Any question was a chore and they were unable to help with even the smallest request. Very disappointing.

Stayed 4 nights in Feb 2026

2/10 Terrible

Gregory

Business traveler

Jan 29, 2026

Elevators not working… Pool DJ Blasting Ghetto music super loud-whatever Mgr hired him should be fired, your clientele is NOT from Vegas. All the guest thought it was crap. Constant noise from construction. Doors banging at night The icy shop was overpriced. Check in was poor-had to ask where elevator and room was There was no casino. Shut the place down and remodel..;

Stayed 4 nights in Jan 2026

2/10 Terrible

Luis E

Jan 9, 2026

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

For the price it’s not what we expected. We arrived Jan 1 2026 @ 10pm extremely tired from traveling. Front desk personnel very nice & professional however the front ocean view room we paid for was not available because they were sold out. I was told I can have another room city view for the night and next day they will try to get ocean view room. Didn’t get that phone call to transfer to ocean view room until 4pm the next day. The rooms have no microwave so if you have left over food you can’t warm it up. The rooms are very outdated. Including Bathrooms. There is rusted all over shower & sink area. Showers glass are not clean properly and our room was clean 1 night out of the 5 days. When you call front desk they put you on hold for over 10 minutes. Had to constantly ask for enough towels. We were guest of 4. It’s unbelievable they charge for parking $238.00 & all kinds of extra tax fees.

Stayed 5 nights in Jan 2026

8/10 Good

Tosh Alan, Germantown

Jan 8, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There are occasional items that reveal a slightly thread-bare tendency. A dab of paint here, a washed or painted wall, or other minor stuff that could spruce up the place just a tiny bit and make it completely feel like a 4-star establishment. For example our safe was either broken or needed a battery. Not a big deal but letting the small stuff go can lead to bigger issues later

Stayed 7 nights in Dec 2025

8/10 Good

Cesar

Jan 8, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Front Desk staff very professional. Valet parking morning personnel need to improve their communication skills and be more respectful towards guest, but overall great staff members. Keep doing great job!

Stayed 2 nights in Jan 2026

6/10 Okay

Francesca

Traveled with family

Jan 8, 2026

Disliked: Amenities, property conditions & facilities

The hotel is not in good shape. Doors that don't close or open properly. In our room, the balcony door was all rusty and the bathroom one wouldn't close.

Stayed 10 nights in Dec 2025

8/10 Good

Thomas

Jan 8, 2026

Liked: Staff & service, amenities

Disliked: Cleanliness

Overall it was good, I liked the room, the view, and the amenities at the facility. Hotel Condado is in a good location close to shops and things to see/do, and the beach is great! The hotel shows some age but has been well maintained and remodeled over the years The reason I am lowering the overall is that there were some gross stains on the mattress protector in our room when I pulled back the bottom sheet. Was not a great discovery near the last day of my trip

Stayed 6 nights in Dec 2025

4/10 Poor

Adriana

Traveled with family

Jan 7, 2026

Liked: Amenities

Disliked: Cleanliness, property conditions & facilities

Disappointing stay — not worth the price We arrived on January 1st and were informed our reserved ocean-view room was unavailable due to overbooking. We were placed in another room and promised priority the next day, but after multiple inquiries our room wasn’t ready until the evening due to poor communication between management and housekeeping. When we finally received it, the room was not properly cleaned. The hotel is outdated, elevators and security key access do not work consistently, valet parking is slow and understaffed, and several amenities are unusable. The gym equipment and laundry machines do not work, forcing guests to use the adjoining hotel. The $27 breakfast buffet is not worth the price and lacks customer service (except for the egg station attendant). We were also told the breakfast vouchers given as “compensation” are provided to all guests. The buffet itself is located at the adjoining hotel — which honestly would have been the better place to stay. Overall, poor service, broken amenities, and inadequate compensation made this a frustrating stay.

Stayed 6 nights in Jan 2026

6/10 Okay

John

Jan 7, 2026

Liked: Cleanliness

Disliked: Property conditions & facilities

Stayed 4 nights in Jan 2026

10/10 Excellent

Humberto

Traveled with family

Jan 6, 2026

Liked: Cleanliness, staff & service, amenities

Staff were great, location was ideal, multiple pools, hot tub, and beach on property very convenient

Stayed 6 nights in Dec 2025

8/10 Good

Carolyn

Traveled with partner

Jan 6, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Broken elevators….

Stayed 5 nights in Dec 2025

10/10 Excellent

Troy

Jan 5, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 5 nights in Dec 2025

8/10 Good

April Anne

Traveled with family

Jan 5, 2026

Liked: Cleanliness, property conditions & facilities

Great amenities. Basic hotel room but beautiful view(had ocean view). Great customer service. One strange thing is the coffee maker is stationed in the bathroom

Stayed 4 nights in Dec 2025

8/10 Good

Wendy

Traveled with family

Jan 5, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Was in the middle of a remodel but lovely place. Gorgeous pool and beach areas. Massive bathroom too

Stayed 1 night in Jan 2026

10/10 Excellent

Justin

Jan 5, 2026

Stayed 9 nights in Dec 2025

6/10 Okay

Eric

Jan 5, 2026

Disliked: Cleanliness, property conditions & facilities

Older and outdated building. Services on siite were overpriced for quality. Some staff were great while others were rude. They gave me a paper saying checkout time was noon but then tole me it was 11. Also people on beach insisting on payment for chair and umbrella the free ones are few and people stay in them all day.

Stayed 2 nights in Jan 2026

8/10 Good

Jody

Jan 5, 2026

Stayed 5 nights in Dec 2025

10/10 Excellent

Parth

Traveled with family and small children

Jan 5, 2026

Liked: Cleanliness, property conditions & facilities

The room was spacious and well-maintained. The cleaning crew was excellent, ensuring the room was kept spotless each day. It was a very positive experience.

Stayed 6 nights in Nov 2025

6/10 Okay

Cynthia

Traveled with family

Jan 5, 2026

Disliked: Cleanliness

Room not cleaned very well it’s old and dirty ants where in the room… but the location perfect everything near

Stayed 3 nights in Jan 2026

10/10 Excellent

Gil

Jan 5, 2026

Liked: Cleanliness, staff & service, property conditions & facilities

Killer views and Central location

Stayed 4 nights in Dec 2025

10/10 Excellent

Lorenzo Anthony

Jan 4, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Dec 2025

6/10 Okay

Sherae

Jan 4, 2026

Liked: Cleanliness, staff & service

Stayed 2 nights in Jan 2026

10/10 Excellent

Jinfei

Jan 4, 2026

Stayed 5 nights in Dec 2025

6/10 Okay

Bryson Dwayne, Milwaukee

Traveled with partner

Jan 4, 2026

The building looks run down the main entrance had a odor 1 elevator was in working order walking to our room mold was visible on walls entering our room it also had a odor the view made up for it but the railing on the patio was not that sturdy. Going forward updated photos of these building need to be taking the staff was great the beach was quite small I will definitely come back but will be staying in isla verde they have a beautiful beach and food was overall excellent nothing is all inclusive and prices are reasonable at restaurants away from them hotels

Old San Juan is most definitely a place to stop by

Stayed 4 nights in Dec 2025

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Room, 1 King Bed, Accessible, Bathtub

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Room, 2 Queen Beds, Accessible, Bathtub

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Room, 1 King Bed, Oceanfront

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Suite, 1 King Bed, Oceanfront (Penthouse)

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Junior Suite, 1 King Bed, Balcony

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Room, 1 King Bed, Balcony, Bay View

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Room, 1 King Bed, Accessible (Roll-in Shower)

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Junior Suite, 1 King Bed, Jetted Tub

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Deluxe Suite, 1 King Bed, Oceanfront

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Deluxe Room, 2 Queen Beds

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Room, 2 Queen Beds, Oceanfront

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Room, 2 Queen Beds, Balcony, Bay View

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Room, 3 Bedrooms, Oceanfront (Penthouse)

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About the neighborhood

San Juan

What's nearby

Getting around

Restaurants

About this property

The Condado Plaza Hotel

Similar properties

Hilton Garden Inn San Juan Condado

Property amenities

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

The Condado Plaza Hotel Reviews