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Recent guest reviews

The staff was great and amazing. They were all mostly very nice and helpful. The pools were nice and the beach adjacent to the hotel was nice. However the bathroom in my room was concerning. The tub was very high and difficult to get in and out of. There was rust around the toilet. And the tub was pretty dirty. The beach adjacent to the pool was also dirty and clearly it does not get cleaned. It was also very frustrating that we were told the beach closed at 6pm, but the people who stacked the beach chairs said they close at 5pm. The communication was off. Also the room key continuously did not work, even after complaints about it not working.

This was my 5th time staying at the property and sadly it will be my last. Things are not being kept up with as far as repairs and cleaning. With the amount of employees that were standing in the lobby I would have thought things would have been cleaner. There were times when we would stop at the lobby desk and was not acknowledged for long periods of time. With 5 employees standing there you should not be ignored. Concierge was not helpful in booking activities. Basically told me I could go online and do it myself. The employees don’t have any incentive’s to book them anymore. There is only one cafe restaurant that is open. The food from there was good but I don’t think they have a vent system. Smoke poured out of the kitchen door. It made you smell like grease eating there. Would recommend calling to order and eating in your room. Every other restaurant and casino are gone. You are charged an extra fee ~$30, but they give you coupons to help offset it. You get one free coffee at the cafe. Supposed to open at 6am which didn’t happen making other people really angry.(I don’t drink coffee) Also received a coupon for 4 free bottles of water daily. Which was confusing cause you never knew where you would find them. Do not disturb signs should be in all the rooms. Every morning housekeeping was banging on our door. On a good note, the valet people were very friendly and made parking very easy.

Perfect for jus relaxing

I’ve stayed 3 times at this Hotel, always have had a great experience. I shall remain a loyal customer. Thank you.

The hotel was fine close to everything. Staff was friendly and the pool is open 24 hours

I would have loved if this hotel was all inclusive. It would have made it easier to find food for me and my three children. When I booked there was a symbol for breakfast so I was under the impression that we would get breakfast. When I checked in the man at the front desk said there is no breakfast for my booking. Also it made no sense that we could not bring food into the pool area from the street when they served food at the pool bar. Food from the street venders was more affordable for me. Very beautiful hotel though it needs so upkeep.

Very nice and big room! Got laguna view room but got ocean view instead and had no complaints. staff was nice and room service came every other day. would definitely come back here :)

The location was great. The hotels age is starting to show and needs some care. The staff was very friendly and helpful. There could be more information about the area and activities

They didn’t have microwaves in the rooms. That was disappointing. I had food I couldn’t warm up. The bars inside were closed. The rooms were nice looking though.

It is essentially the puss pimple of the Hilton chain Gross and in complete disrepair Their photos are all to old and well staged I advise anyone seeking lodging in Puerto Rico to avoid this property at all costs

When we checked into the room we had to request a new one because it was dirty. They gave us another one without any questions and the second one was better. The nice part of the hotel was the pool area being open 24 hours. The views from the balcony are to die for. Overall was an okay stay.

We've stayed at this hotel in the past and had a blast, but Maria and Covid have decimated the facilities and the hotel does not have enough staff to provide normal service; there should be an advisory on this hotel that it cannot provide normal services. For example, they only clean rooms every "two" days, really three.

Room was ready so they downgraded my room and didn’t get anything for it....staff members lied saying it was upgraded room and it was....room was horrible

I enjoyed the ocean front view waking up every morning, however the amenities I was expecting to be open during our stay was terrible. Advertising 3 pools, a hot tub, 3 restaurants and multiple bars is highly over exaggerated. Only 2 pools open, hot tub was closed, didn’t know which restaurant would be open when you woke up each day even though the hours stayed they should be open, the pool bar played disgusting music allowing girls to dance inappropriately on the water bar stools(not a kid friendly idea) and never new which elevator would be working anytime they were needed. With all the negatives I will add that the room cleaning ladies were very sweet and accommodating.

I liked the location of the hotel even though it was on the quieter end of Ashford. I didn't like the strange smell in the hallway (2nd floor) nor did I like the rats I saw at the pool. The hotel is older and needs updating and repairs.

Property is not bad, but the bay view that I paid for was a view of concrete roof. The rooms are so close together, you can see your neighbors room from the balcony. You can also hear everything with the thin walls. Water pressure was low and not very hot for the shower. The beach is very close by and the pool area with the bar was the best part.

Some employees have a terrible attitude for no reason. I had an argument with a employee by the name Cesar at Concierge trying to get my luggages. He was yelling and was very aggressive with me for no reason.m

999 Ashford Avenue San Juan

Hotel highlights

  • Walking distance to Condado Beach and Casino del Mar at La Concha Resort
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 4 outdoor pools

Located in Condado, The Condado Plaza Hilton is adjacent to Condado Beach and within a 10-minute walk of other popular attractions like Parque La Ventana al Mar. This 572-room, 4.5-star resort welcomes guests with 4 outdoor pools, 2 restaurants, and a 24-hour gym.


Dining

Enjoy dining at the resort's 2 onsite restaurants: Cafe Caribe offers relaxing ocean views; Denny's specializes in American cuisine. Entertain your taste buds with a beverage at the bar/lounge or coffee shop. For your convenience, a full breakfast is served each morning for a fee.


Rooms

Guests can expect 32-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also standard. Housekeeping is available on request.


Property features

At The Condado Plaza Hilton, guests enjoy 4 outdoor pools, a children's pool, and a 24-hour gym. Valet parking is offered for USD 31.22 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and tours or tickets. Other amenities at this beach resort include a steam room, free WiFi in public areas, and a spa tub.

Room options

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Balcony, Bay View

1 King Bed | Sleeps 2

Deluxe Suite, 1 King Bed, Oceanfront

1 King Bed | Sleeps 2

Guest reviews for The Condado Plaza Hilton

Everyone (47) Couples (20) Family (17)
2
Family Family with small children

The staff was great and amazing. They were all mostly very nice and helpful. The pools were nice and the beach adjacent to the hotel was nice. However the bathroom in my room was concerning. The tub was very high and difficult to get in and out of. There was rust around the toilet. And the tub was pretty dirty. The beach adjacent to the pool was also dirty and clearly it does not get cleaned. It was also very frustrating that we were told the beach closed at 6pm, but the people who stacked the beach chairs said they close at 5pm. The communication was off. Also the room key continuously did not work, even after complaints about it not working.

By on Apr 9, 2022

Review comment responded on Apr 12, 2022

Thank you taking time to share your experience while in our property. Your feedback is important for us to understand where we can improve. I will share your comments wit the staff. We hope to welcome you back soon

3
Partner Couples

This was my 5th time staying at the property and sadly it will be my last. Things are not being kept up with as far as repairs and cleaning. With the amount of employees that were standing in the lobby I would have thought things would have been cleaner. There were times when we would stop at the lobby desk and was not acknowledged for long periods of time. With 5 employees standing there you should not be ignored. Concierge was not helpful in booking activities. Basically told me I could go online and do it myself. The employees don’t have any incentive’s to book them anymore. There is only one cafe restaurant that is open. The food from there was good but I don’t think they have a vent system. Smoke poured out of the kitchen door. It made you smell like grease eating there. Would recommend calling to order and eating in your room. Every other restaurant and casino are gone. You are charged an extra fee ~$30, but they give you coupons to help offset it. You get one free coffee at the cafe. Supposed to open at 6am which didn’t happen making other people really angry.(I don’t drink coffee) Also received a coupon for 4 free bottles of water daily. Which was confusing cause you never knew where you would find them. Do not disturb signs should be in all the rooms. Every morning housekeeping was banging on our door. On a good note, the valet people were very friendly and made parking very easy.

By on Mar 14, 2022

Review comment responded on Mar 14, 2022

Laura, Thank you for staying at iconic Condado Plaza Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with our team to take corrective actions. We work hard to deliver a memorable experience and truly apologize for the challenges you had while in our property. We thank you again for your feedback and we look forward for the opportunity to serve you in the near future.

5
Partner Couples

Perfect for jus relaxing

By on Feb 22, 2022

Review comment responded on Feb 28, 2022

Thank you for taking of your time to complete this review, we are happy to see you had a wonderful time while in our property. We hope to welcome you back soon.

4
Everyone

By on Feb 15, 2022

3
Everyone

By on Nov 16, 2021

5
Everyone

I’ve stayed 3 times at this Hotel, always have had a great experience. I shall remain a loyal customer. Thank you.

By , from Chicago on Sep 12, 2021

Review comment responded on Sep 16, 2021

Thank you for taking of your time to complete this review, we are happy to read you had a wonderful time while in our property. We work harder nowadays to deliver memorable experiences despite the many operational challenges we face, it is refreshing to read reviews like yours. I will share them with our team. Thank you for your loyalty and we hope to welcome you back soon.

5
Partner Couples

The hotel was fine close to everything. Staff was friendly and the pool is open 24 hours

By on Aug 19, 2021

Review comment responded on Aug 19, 2021

Thank you for taking of your time to complete this review, we are happy to read you had a wonderful time while in our property. Grateful you took time to recognize the great work our team does every day. As we work harder nowadays to deliver memorable experiences despite the many operational challenges we face, it is refreshing to read reviews like yours. I will share them with our team. We hope to welcome you back soon.

4
Family

I would have loved if this hotel was all inclusive. It would have made it easier to find food for me and my three children. When I booked there was a symbol for breakfast so I was under the impression that we would get breakfast. When I checked in the man at the front desk said there is no breakfast for my booking. Also it made no sense that we could not bring food into the pool area from the street when they served food at the pool bar. Food from the street venders was more affordable for me. Very beautiful hotel though it needs so upkeep.

By on Aug 7, 2021

Review comment responded on Aug 11, 2021

Thank you for taking of your time to complete this review. Your feedback is important to us. We hope to welcome you back soon.

5
Partner Couples

Very nice and big room! Got laguna view room but got ocean view instead and had no complaints. staff was nice and room service came every other day. would definitely come back here :)

By on Aug 1, 2021

Review comment responded on Aug 3, 2021

Thank you for taking of your time to complete this review, we are happy to see you had a wonderful time while in our property. Grateful you also took time to recognize the great work our team does every day. As we work harder nowadays to deliver memorable experiences despite the many operational challenges we face, it is refreshing to read reviews like yours. I will share them with our team. We hope to welcome you back soon.

4
Everyone

The location was great. The hotels age is starting to show and needs some care. The staff was very friendly and helpful. There could be more information about the area and activities

By on Jul 21, 2021

Review comment responded on Aug 3, 2021

Thank you for taking of your time to complete this review, we are happy to see you had a wonderful time while in our property. Grateful you also took time to recognize the great work our team does every day. As we work harder nowadays to deliver memorable experiences despite the many operational challenges we face, it is refreshing to read reviews like yours. I will share them with our team. We hope to welcome you back soon.

The Condado Plaza Hilton

999 Ashford Avenue, San Juan, 00907
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