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The Condado Plaza Hotel

4.0 star property

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Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, sun loungers
Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down comforters, in-room safe, iron/ironing board
Exterior
Aerial view
Coffee shop

Reviews

8.0 out of 10
Very good

Popular amenities

  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
999 Ashford Avenue, San Juan, 00907
  • Place, Condado Beach
    ‪1 min walk‬
  • Place, Parque La Ventana al Mar
    ‪10 min walk‬
  • Place, Casino del Mar at La Concha Resort
    ‪14 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪12 min drive‬

Room options

View all photos for DELUXE ROOM-LARGE BATHROOM-2 QUEEN BEDS

Lobby

DELUXE ROOM-LARGE BATHROOM-2 QUEEN BEDS

  • Sleeps 4

View all photos for Junior King Suite with Balcony

Premium bedding, down comforters, in-room safe, iron/ironing board

Junior King Suite with Balcony

  • Sleeps 2

View all photos for Deluxe Room-Large Bathroom-1 King Bed

Lobby

Deluxe Room-Large Bathroom-1 King Bed

  • Sleeps 2

View all photos for MOBILITY ACCESS-BALCONY-BATHTUB-1 KING

Premium bedding, down comforters, in-room safe, iron/ironing board

MOBILITY ACCESS-BALCONY-BATHTUB-1 KING

  • Sleeps 2

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

  • City view
  • 277 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • City view
  • 290 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed

7.8 out of 10
Good
(42 reviews)
  • City view
  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Oceanfront

7.8 out of 10
Good
(102 reviews)
  • Ocean view
  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down comforters, in-room safe, iron/ironing board

Suite, 1 King Bed, Oceanfront (Penthouse)

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 1194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down comforters, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Balcony

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 376 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • Bay view
  • 277 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 277 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Premium bedding, down comforters, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Jetted Tub

  • City view
  • 690 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area | 32-inch LCD TV with cable channels, TV, pay movies

Deluxe Suite, 1 King Bed, Oceanfront

  • City view
  • 1072 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down comforters, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds

7.2 out of 10
Good
(60 reviews)
  • City view
  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Oceanfront

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Oceanfront

7.4 out of 10
Good
(92 reviews)
  • Ocean view
  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Balcony, Bay View

8.0 out of 10
Very good
(4 reviews)
  • Bay view
  • 290 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • Ocean view
  • 3562 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Room, 1 King Bed, Oceanfront

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Oceanfront

  • Sleeps 2

View all photos for JUNIOR SUITE-WHIRLPOOL-LIVING AREA-1 KING BED

Lobby

JUNIOR SUITE-WHIRLPOOL-LIVING AREA-1 KING BED

  • Sleeps 2

View all photos for Deluxe King Room

Bathroom | Shower, eco-friendly toiletries, hair dryer, towels

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Two Queen Room

Bathroom | Shower, eco-friendly toiletries, hair dryer, towels

Deluxe Two Queen Room

  • Sleeps 4

View all photos for Standard Room 1 King Bed

Premium bedding, down comforters, in-room safe, iron/ironing board

Standard Room 1 King Bed

  • Sleeps 2

About the neighborhood

San Juan

Located in Condado, The Condado Plaza Hotel is adjacent to Condado Beach and within a 10-minute walk of other popular attractions like Parque La Ventana al Mar. This 281-room, 4-star resort welcomes guests with 2 outdoor pools, 2 restaurants, and a 24-hour gym.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Condado Beach - 1 min walk - 0.1 miles
  • Parque La Ventana al Mar - 10 min walk - 0.6 miles
  • Luis Muñoz Rivera Park - 12 min walk - 0.7 miles
  • Casino del Mar at La Concha Resort - 14 min walk - 0.8 miles
  • Distrito T-Mobile - 19 min walk - 1.0 mile

Getting around

  • Hato Rey Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 20 min drive

Restaurants

  • ‪Revital Coffee - ‬8 min walk
  • ‪Mojito’s - ‬11 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Cafe Caribe - ‬2 min walk
  • ‪Fogo De Chao - ‬10 min walk

About this property

The Condado Plaza Hotel

At The Condado Plaza Hotel, guests enjoy 2 outdoor pools, a children's pool, and a 24-hour gym. Valet parking is offered for USD 31.22 per night. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, access to locker space, and dry cleaning/laundry. Other amenities at this beach resort include conference space, express check-out, and free newspapers.
Guests can expect 32-inch LCD TVs with cable channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also standard. Housekeeping is available on request.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 7 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkeling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,449 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1963
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • WiFi access (may be limited)

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Self parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 4 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

Frequently asked questions

Are free cancellation options available at The Condado Plaza Hotel?

The Condado Plaza Hotel offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at The Condado Plaza Hotel?

As of May 19, 2026, prices found for a 1-night stay for 2 adults at The Condado Plaza Hotel on Jun 2, 2026 start from $282, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around The Condado Plaza Hotel?

This resort is situated in Condado within a short 4-minute walk of Condado Beach and also 15 minutes on foot from Casino del Mar at La Concha Resort. You'll also find Sheraton Casino and Distrito T-Mobile less than a mile away.

Will I be able to park at The Condado Plaza Hotel?

Yes, valet parking is offered for USD 31.22 per night and self parking is available for USD 25.65 per night. An electric car charging station and wheelchair-accessible van parking are also available for guests.

Does The Condado Plaza Hotel feature a casino on the premises?

No, The Condado Plaza Hotel doesn't have a casino.

Is there an indoor pool at The Condado Plaza Hotel?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools.

What will couples enjoy most about a stay at The Condado Plaza Hotel?

This beachfront resort offers plenty of amenities for couples including 2 restaurants, 2 outdoor pools, and a swim-up bar.

Are there hot tubs at The Condado Plaza Hotel?

No, but some guestrooms at this resort feature jetted bathtubs.

Does The Condado Plaza Hotel have a restaurant with a breakfast menu?

Yes, The Condado Plaza Hotel has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Does The Condado Plaza Hotel allow pets to stay for free?

No, pets aren't allowed at The Condado Plaza Hotel though service animals are welcome.

Are there connecting rooms at The Condado Plaza Hotel?

No, there aren't connecting guestrooms at this resort.

What is the closest airport to The Condado Plaza Hotel?

The closest major airport to The Condado Plaza Hotel is Luis Munoz Marin Intl. Airport (SJU), which is 7 mi away (20 minutes by car).

Can I book a room with a balcony at The Condado Plaza Hotel?

Yes, some guestrooms at this resort offer a furnished balcony where guests can enjoy ocean and city views.

Does The Condado Plaza Hotel offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at The Condado Plaza Hotel.

The Condado Plaza Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1097 out of 2336 reviews
Rating 8 - Good. 478 out of 2336 reviews
Rating 6 - Okay. 413 out of 2336 reviews
Rating 4 - Poor. 162 out of 2336 reviews
Rating 2 - Terrible. 186 out of 2336 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location of this hotel can’t be beat! Most of the surrounding properties have a rocky coastline without great beach access. This one is located on a lagoon so you can enjoy a dip in calm waters surrounded by beautiful fish! We easily scored chairs and an umbrella each day. The rooms could certainly use a dehumidifier as there was a bit of a mildew smell and things just felt damp due to the ocean being right outside your door. BUT that’s my only complaint. We will stay here again next time we come to the island!
Stayed 4 nights in May 2026

10/10 Excellent

Emmanuel

Stayed 3 nights in Mar 2026

6/10 Okay

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The pool and beach were great, the room needs an update, we didn't have a good selection for channel's not a Smart tv so we didnt have Netflix, when we turned the A/C on after a few minutes you heard a load bang like if someone was pushing thru the door, we got scared every time during the night, we decided to turn it off luckily the weather was cool so we didn't need it most of the time, the safety latch to secure the room was missing a screw so it was just dangling. Other than that the hotel stay was good and its like a 10 to 15 minute walk to other restaurants.
Stayed 5 nights in Mar 2026

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable and clean staff was effective. Nice pool and beach but the music was very loud and I wasn't able to go to pool because it would hurt my ears.
Stayed 4 nights in Mar 2026

6/10 Okay

Indira

Stayed 1 night in Mar 2026

4/10 Poor

Kirstin

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was run down. Staff was less than accommodating. Any question was a chore and they were unable to help with even the smallest request. Very disappointing.
Stayed 4 nights in Feb 2026

10/10 Excellent

Becky

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and spacious. We spent a lot of time at the pool and beach areas and they were amazing!!
Stayed 4 nights in Feb 2026

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. View of the ocean was great. Great location close to many stores and restaurants. I would come back again
Stayed 3 nights in Feb 2026

10/10 Excellent

Yousaf Khalid

For the people leaving bad reviews. Understand a few things. This is a historic hotel, which in my opinion adds to the character. Yes it’s old. Look past the blemishes and enjoy the view, space and proximity to everything. It’s safe and all the workers there are amazing. Me and my wife had a great time. One working elevator issue wasn’t as bad as people said. To avoid long check out lines just download the Hilton app. Check out on your phone and leave.
Stayed 4 nights in Feb 2026

4/10 Poor

Armani

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Upon checking in the first room, had an issue with the AC went to the front desk, clerk they addressed it with no issues by assigning us to another room. Pictures on Expedia definitely doesn’t match with existing conditions. The guys at the bar were pretty cool Anthony & hector their energy and Vibes made the trip Better . Also was bummed out that there wasn't a food menu at the Bar after 7pm . This hotel has a lot of potential. I’m sure these items will be addressed in its next remodel.
Stayed 3 nights in Feb 2026

8/10 Good

Dawn

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous and helpful, lobby and pool area were great. Only 1 working elevator for rooms on Oceanside that was VERY slow and SMALL. Loved the coffee shop, coffee was better than Starbucks. Gift shop was WAY too expensive but had a lot of cute items. Drinks at the bar were good. Bar staff, waitresses were hard working
Stayed 1 night in Jan 2026

4/10 Poor

Sonia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a foul smell. The next day we were able to move into another room. The rooms outdated and the bed was not comfortable. The entire hotel needs to be renovated or demolished. The hotel is very outdated. The nightly charge was too high for this hotel.
Stayed 3 nights in Feb 2026

2/10 Terrible

Karla

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Feb 2026

6/10 Okay

Lee

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The outdoor areas are very nice other than treating you like a child on a field trip by INSISTING that you wear a different colored wristband every day to prove you're a guest instead of building a damn fence where the road meets the beach area. We.got there on Monday evening. There are 2 elevaters in the lobby, one was broken. Apparently, it's impossible to get an elevator fixed in a whole week. The one working elevator was HORRIBLE. You could grow a beard waiting for it. That's not me saying it, EVERYONE did. We were on the fifth floor and you hit the button and it v wiuld skip your floor 2-3 times before finally stopping. The lower tier staff...maids, front door, pool waitstaff were all friendly and helpful. However, the desk staff was cold and indifferent. There is a deli next to the lobby sign says they are open 9-1 and then again ftom 5-11, not so much. The BAR is open 5-11 even though the sign says the deli is. When I asked the woman at the desk, she just pointed and said NOTHING. At one point I asked the front desk for change, they sent me to the concierge who sent to the bar who said "try rhe gift shop" ridiculous. Never did get the change. The building is at LEAST 5 years past due on a TOTAL makeover...plugs missing covers with exposed wires, everything was rusty and worn.
Stayed 7 nights in Feb 2026

10/10 Excellent

Yanira

Stayed 1 night in Feb 2026

10/10 Excellent

Nicola, Kitchener

Stayed 2 nights in Feb 2026

10/10 Excellent

Liliana B

Liked: Cleanliness, amenities, property conditions & facilities
The staff member were very helpful and accommodating. We will definitely come back to this hotel.
Stayed 3 nights in Feb 2026

8/10 Good

Jon S Harris,

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view, room was clean, staff was friendly.
Stayed 7 nights in Feb 2026

8/10 Good

Maxine

Traveled with group
Liked: Amenities, property conditions & facilities
My room wasn’t too clean, there was dust all over. The staffs were really friendly. Overall the place is really nice and close to almost everything.
Stayed 3 nights in Feb 2026

6/10 Okay

Cheryl

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
Old hotel, rooms need updated
Stayed 1 night in Jan 2026

10/10 Excellent

Jordan

Stayed 3 nights in Feb 2026

10/10 Excellent

Arieona

Stayed 3 nights in Feb 2026

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Great Stay, would reccomend
Stayed 2 nights in Jan 2026

10/10 Excellent

James

Stayed 3 nights in Feb 2026

2/10 Terrible

Ryan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The presidential suite was not anything like the photos. The 10th floor hallway, smell of weed zero amenities tried to get in touch with the hotel manager. No one is ever available. Hotel is understaffed and security is horrible. I will say the valet crew was great.
Stayed 6 nights in Feb 2026

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