My room could of been cleaner and the room was very humid.
The view from the balcony was great, the atmosphere was excellent. Staff members were very professional and polite. Parking was great but it was a little on the expensive side.
Nice hotel, good location, good food and coffee. Very nice staff.
The Staff are Welcoming and eager to assist. The room was a nice size and definitely what I would have expected from a Hotel. Hotel did have ALL the conveniences, and met ALL my needs. Pool was nice and they smartly have a nice beach safely away from the heavy waves and dangerous under current from ocean, ALL the other hotels on the strip facing the Atlantic ocean have dangerous beaches where they have to have posted signs for under current and rip tides. My only real concern was the outward presentation of the building. Alot of needed painting and rust areas on the building. I understand they are right next to the ocean so the salt water will always wear in the building, I also am understanding that many areas in San Juan are still recovering from Hurricane Maria in 2017. I would give this Hotel and overall 4.0 . Yes I would stay here again. You get the value for your dollar.
Everyone was very nice and helpful !!! Rooms are nice and clean and the pool area was very nice ! Also had a slide for kids ! And adults use too lol
The staff was great and amazing. They were all mostly very nice and helpful. The pools were nice and the beach adjacent to the hotel was nice. However the bathroom in my room was concerning. The tub was very high and difficult to get in and out of. There was rust around the toilet. And the tub was pretty dirty. The beach adjacent to the pool was also dirty and clearly it does not get cleaned. It was also very frustrating that we were told the beach closed at 6pm, but the people who stacked the beach chairs said they close at 5pm. The communication was off. Also the room key continuously did not work, even after complaints about it not working.
This was my 5th time staying at the property and sadly it will be my last. Things are not being kept up with as far as repairs and cleaning. With the amount of employees that were standing in the lobby I would have thought things would have been cleaner. There were times when we would stop at the lobby desk and was not acknowledged for long periods of time. With 5 employees standing there you should not be ignored. Concierge was not helpful in booking activities. Basically told me I could go online and do it myself. The employees don’t have any incentive’s to book them anymore. There is only one cafe restaurant that is open. The food from there was good but I don’t think they have a vent system. Smoke poured out of the kitchen door. It made you smell like grease eating there. Would recommend calling to order and eating in your room. Every other restaurant and casino are gone. You are charged an extra fee ~$30, but they give you coupons to help offset it. You get one free coffee at the cafe. Supposed to open at 6am which didn’t happen making other people really angry.(I don’t drink coffee) Also received a coupon for 4 free bottles of water daily. Which was confusing cause you never knew where you would find them. Do not disturb signs should be in all the rooms. Every morning housekeeping was banging on our door. On a good note, the valet people were very friendly and made parking very easy.
Perfect for jus relaxing
I’ve stayed 3 times at this Hotel, always have had a great experience. I shall remain a loyal customer. Thank you.
The hotel was fine close to everything. Staff was friendly and the pool is open 24 hours
I would have loved if this hotel was all inclusive. It would have made it easier to find food for me and my three children. When I booked there was a symbol for breakfast so I was under the impression that we would get breakfast. When I checked in the man at the front desk said there is no breakfast for my booking. Also it made no sense that we could not bring food into the pool area from the street when they served food at the pool bar. Food from the street venders was more affordable for me. Very beautiful hotel though it needs so upkeep.
Very nice and big room! Got laguna view room but got ocean view instead and had no complaints. staff was nice and room service came every other day. would definitely come back here :)
The location was great. The hotels age is starting to show and needs some care. The staff was very friendly and helpful. There could be more information about the area and activities
They didn’t have microwaves in the rooms. That was disappointing. I had food I couldn’t warm up. The bars inside were closed. The rooms were nice looking though.
It is essentially the puss pimple of the Hilton chain Gross and in complete disrepair Their photos are all to old and well staged I advise anyone seeking lodging in Puerto Rico to avoid this property at all costs
When we checked into the room we had to request a new one because it was dirty. They gave us another one without any questions and the second one was better. The nice part of the hotel was the pool area being open 24 hours. The views from the balcony are to die for. Overall was an okay stay.
Located in Condado, The Condado Plaza Hilton is adjacent to Condado Beach and within a 10-minute walk of other popular attractions like Parque La Ventana al Mar. This 572-room, 4-star resort welcomes guests with 2 outdoor pools, 2 restaurants, and a 24-hour gym.
Enjoy dining at the resort's 2 onsite restaurants: Cafe Caribe offers relaxing ocean views; Denny's specializes in American cuisine. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Full breakfast is offered for a fee each morning from 6 AM to 11:00 AM.
Guests can expect 32-inch LCD TVs with cable channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also standard. Housekeeping is available on request.
At The Condado Plaza Hilton, guests enjoy 2 outdoor pools, a children's pool, and a 24-hour gym. Valet parking is offered for USD 31.22 per night. The 24-hour front desk has multilingual staff ready to assist with access to locker space, concierge services, and dry cleaning/laundry. Other amenities at this beach resort include conference space, an arcade/game room, and express check-out.
My room could of been cleaner and the room was very humid.
The view from the balcony was great, the atmosphere was excellent. Staff members were very professional and polite. Parking was great but it was a little on the expensive side.
Ramon, thank you for your review and feedback, we hope to welcome you back soon.
Nice hotel, good location, good food and coffee. Very nice staff.
Thank you for taking of your time to complete this review, we are happy to read you had a wonderful time while in our property. Thank you for acknowledging the great service our team is committed to deliver. I will share them with our team We hope to welcome you back in the near future.
The Staff are Welcoming and eager to assist. The room was a nice size and definitely what I would have expected from a Hotel. Hotel did have ALL the conveniences, and met ALL my needs. Pool was nice and they smartly have a nice beach safely away from the heavy waves and dangerous under current from ocean, ALL the other hotels on the strip facing the Atlantic ocean have dangerous beaches where they have to have posted signs for under current and rip tides. My only real concern was the outward presentation of the building. Alot of needed painting and rust areas on the building. I understand they are right next to the ocean so the salt water will always wear in the building, I also am understanding that many areas in San Juan are still recovering from Hurricane Maria in 2017. I would give this Hotel and overall 4.0 . Yes I would stay here again. You get the value for your dollar.
Thank you for taking of your time to review oyr hotel, we are happy to see you had a wonderful time while in our property. Thank you for metioning the service out team delivered. We hope to welcome you back soon.
Everyone was very nice and helpful !!! Rooms are nice and clean and the pool area was very nice ! Also had a slide for kids ! And adults use too lol
Great to hear your experience, thank you for sharing and choosing us for your stay!
The staff was great and amazing. They were all mostly very nice and helpful. The pools were nice and the beach adjacent to the hotel was nice. However the bathroom in my room was concerning. The tub was very high and difficult to get in and out of. There was rust around the toilet. And the tub was pretty dirty. The beach adjacent to the pool was also dirty and clearly it does not get cleaned. It was also very frustrating that we were told the beach closed at 6pm, but the people who stacked the beach chairs said they close at 5pm. The communication was off. Also the room key continuously did not work, even after complaints about it not working.
Thank you taking time to share your experience while in our property. Your feedback is important for us to understand where we can improve. I will share your comments wit the staff. We hope to welcome you back soon
This was my 5th time staying at the property and sadly it will be my last. Things are not being kept up with as far as repairs and cleaning. With the amount of employees that were standing in the lobby I would have thought things would have been cleaner. There were times when we would stop at the lobby desk and was not acknowledged for long periods of time. With 5 employees standing there you should not be ignored. Concierge was not helpful in booking activities. Basically told me I could go online and do it myself. The employees don’t have any incentive’s to book them anymore. There is only one cafe restaurant that is open. The food from there was good but I don’t think they have a vent system. Smoke poured out of the kitchen door. It made you smell like grease eating there. Would recommend calling to order and eating in your room. Every other restaurant and casino are gone. You are charged an extra fee ~$30, but they give you coupons to help offset it. You get one free coffee at the cafe. Supposed to open at 6am which didn’t happen making other people really angry.(I don’t drink coffee) Also received a coupon for 4 free bottles of water daily. Which was confusing cause you never knew where you would find them. Do not disturb signs should be in all the rooms. Every morning housekeeping was banging on our door. On a good note, the valet people were very friendly and made parking very easy.
Laura, Thank you for staying at iconic Condado Plaza Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with our team to take corrective actions. We work hard to deliver a memorable experience and truly apologize for the challenges you had while in our property. We thank you again for your feedback and we look forward for the opportunity to serve you in the near future.
Perfect for jus relaxing
Thank you for taking of your time to complete this review, we are happy to see you had a wonderful time while in our property. We hope to welcome you back soon.
Thank you for the feedback. We are glad you stayed with us and enjoyed your stay. We will address the details mentioned. Thank you!