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Recent guest reviews

Wonderful location with a great staff ! Can’t complain had a great time !

Great, friendly staff and it was a convenient location.

Nice and clean. Friendly staff. Very limited things to do and places to eat at. Only 1 restaurant was open. The "aquabar" was wack with no life. Beach was small but nice. Nothing to do on the resort.

Staff extremely helpful. We were able to check out late . HOWEVER- the hotel in general is very run down. All the facilities are old. The room- beds are terrible and the linen although clean it was old. The fridge, coffee maker and closet were in the BATHROOM which had sliding doors and didn’t close flush with the walls. The”furniture“ on the porch consisted of a rusty tiny table and 2 small chairs. All in all this is not what you would expect from a Hilton 4 star hotel

First time and last ,I won’t stay in this hotel again.There is only 1 restaurant and no lounge.At check in the lady with a sour face .Too much filming and lots of stuff around and not enough room to walk thru the lobby.

There's no more casino. Gift shop was way OVER priced. Also, I did not get the ocean room view that I was confirmed via email and phone.

It was disappointing that the pool bar was only open Thurs to Sunday. There were only two options for food and really only Denny’s for lunch. The beach was small and became really crowded, as it is open to the public. I doubt we will ever go back.

It was our first stay at the Condado Plaza Hilton and I have to say that all of us were in agreement that the place was amazing. If you get a chance stop in the Caribe Cafe in the hotel you won't be sorry excellent food and the staff is very helpful and friendly. The Hotel staff when needed respond very quickly just contact the front desk. We're already starting to plan our next trip back.

No microwave Staff went way beyond customer service. Me and my friends enjoyed our stay here!

Great, I need to go back now. My kids had fun also

I had a wonderful experience, they definitely try to accommodate you in many ways. The location is near to everything and I loved the privacy of the beach.

I highly recommend this hotel to anyone going to San Juan. The location is great and the hotel itself is beautiful and it sits right on the beach. Loved it.

999 Ashford Avenue San Juan

Hotel highlights

  • Walking distance to Condado Beach and Casino del Mar at La Concha Resort
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 4 outdoor pools

Located in Condado, The Condado Plaza Hilton is adjacent to Condado Beach and within a 10-minute walk of other popular attractions like Parque La Ventana al Mar. This 572-room, 4.5-star resort welcomes guests with 4 outdoor pools, 2 restaurants, and a 24-hour fitness center.


Dining

Enjoy dining at the resort's 2 onsite restaurants: Cafe Caribe offers relaxing ocean views; Denny's specializes in American cuisine. Get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 6 AM to 11:00 AM.


Rooms

The Condado Plaza Hilton's 572 rooms provide refrigerators, coffee makers, and free local calls. Guests can expect 32-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Laptop-compatible safes and ironing boards are other standard amenities. Housekeeping is available on request.


Property features

At The Condado Plaza Hilton, guests enjoy 4 outdoor pools, a children's pool, and a 24-hour fitness center. Self parking is offered for USD 22.30 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and access to locker space. Other amenities at this beach resort include a spa tub, free WiFi in public areas, and conference space.

Room options

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Balcony, Bay View

1 King Bed | Sleeps 2

Deluxe Suite, 1 King Bed, Oceanfront

1 King Bed | Sleeps 2

Guest reviews for The Condado Plaza Hilton

Everyone (94) Couples (8) Family (4)
5
Partner Couples

Wonderful location with a great staff ! Can’t complain had a great time !

By , from new york, ny on Mar 3, 2020

Review comment responded on Mar 5, 2020

Great to hear you enjoyed your stay. Thank you for staying with us during your time in PR.

5
Partner Couples

Great, friendly staff and it was a convenient location.

By on Feb 24, 2020

Review comment responded on Feb 26, 2020

Thank you for staying with us and enjoying your stay!

3
Everyone

By on Feb 23, 2020

Review comment responded on Feb 26, 2020

Thank you for taking the time to provide your feedback.

3
Partner Couples

Nice and clean. Friendly staff. Very limited things to do and places to eat at. Only 1 restaurant was open. The "aquabar" was wack with no life. Beach was small but nice. Nothing to do on the resort.

By , from Baltimore on Feb 17, 2020

Review comment responded on Feb 19, 2020

Thank you for staying with us.Resort Fee is waived due to limited F&B Outlets. Thank you for your feedback.

4
Everyone

By on Feb 12, 2020

Review comment responded on Feb 14, 2020

Thank you for staying with us and thank you for the feedback.

2
Family

Staff extremely helpful. We were able to check out late . HOWEVER- the hotel in general is very run down. All the facilities are old. The room- beds are terrible and the linen although clean it was old. The fridge, coffee maker and closet were in the BATHROOM which had sliding doors and didn’t close flush with the walls. The”furniture“ on the porch consisted of a rusty tiny table and 2 small chairs. All in all this is not what you would expect from a Hilton 4 star hotel

By on Jan 31, 2020

Review comment responded on Feb 1, 2020

Thank you for your feedback. We are glad to know you enjoyed the service of the staff. We will work on the concern about the room and inspect them accordingly. Thank you!

2
Everyone

By on Jan 31, 2020

Review comment responded on Feb 1, 2020

Thank you for your review.

5
Everyone

By on Jan 27, 2020

Review comment responded on Feb 1, 2020

Excellent, thank you for your feedback.

3
Partner Couples Business Business

First time and last ,I won’t stay in this hotel again.There is only 1 restaurant and no lounge.At check in the lady with a sour face .Too much filming and lots of stuff around and not enough room to walk thru the lobby.

By on Jan 19, 2020

Review comment responded on Jan 24, 2020

Thank you for your feedback. We are saddened to hear you did not fully enjoy your stay. We will look into the items mentioned in your review. It is very important to us. Kind Regards -

2
Everyone

By on Jan 19, 2020

Review comment responded on Jan 21, 2020

Thank you for taking the time to provide your input. We will target those areas of improvement. Thank you for the opportunity.

The Condado Plaza Hilton

999 Ashford Avenue, San Juan, 00907
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