The property is convenient being that it’s right inside the airport. The rooms are renovated compared to the a few years back when I stayed for the first time, so that was a perk. I would definitely recommend if you’re traveling early from San Juan!
My husband and I arrived at 930 after being on a cruise. We had to sit in the lobby for 5 hours until they would let us check in. By this time it was too late for us to be able to go to a beach or do any sightseeing. We went to the spa deck but there was no sun. Hot tubs were not that clean. You could see the water was oily on the surface. Obviously from oily people. Our room only had 2 bath towels, 1 hand towel and 1 washcloth for 2 people to use. There were hairs on the sink and pillows do they obviously weren't clean. Floors were dirty so we had to leave our shoes on. On the next morning they knocked on our door at 930 am to see if we were ready to check out. Check out isn't until noon but they wanted to rush us out early. Our flight wasn't until 5 pm so after sitting in the lobby the day before for 5 hours we didn't want to do that again. The front desk was very friendly and helpful on check out day but on check in they were rude and didn't want to help us with where to go and what to do.
I like the cleanness of the room the breakfast and the rapid acess to the airport
Very clean room. Little noisy can hear everything outside
What I liked is the convenience of hotel to flights. What I didn't like was it was a bit confusing finding the way to the hotel and a little eerie walking the hallways to it ....
It was not pleasant looking or smelling. The room was tiny for the price we paid. Windows did not open.
Looks like the hotel is in the airport area that is under reconstruction.
Near/in airport if needed. A bit stark, food ok but nice staff
Very convenient location after an overnight flight, and a friendly, helpful staff. Going through renovations, but those will only make it better soon!
Too expensive fort the facilities and service. Walking a round empty locals. Looks confused way to reach the Hotel inside the airport.
In the airport. Hotel located in the old part of airport that it is under renovation and it was a long walk from the car rental facility. Room are very small and cramped.
All the noises cracker box inn very small rooms just enough room walk around the bed coffee pot doesn’t work call the desk toooooooo bad not worth $233.00
This Hotel is very comfortable. I received a Good service. The room was clean. I reccomend.
We come here every year in the middle of the night in between flights. The path to the hotel from terminal A changed and NO SIGNAGE. We wandered the airport for 25-30 minutes exhausted and angry. I understand you are renovating but PUT SOME (LOTS) OF SIGNS UP TO GUIDE PEOPLE. It was crazy making. The front desk gal was lovely, sweet, and knew how angry and frustrated we were so she gets 5 stars!! Just put up some signs. The room is always just perfect and just what we need. Too bad you got rid of bathtubs(?) Or are there rooms with that still? It’s nice to have a hot bath before bed after a tough travel event. Thanks.
I arrived later than expected but the hotel’s front desk receptionist was welcoming, friendly, and very helpful in accommodating my check-in just as the front desk receptionist was as helpful and friendly for my check-out. Was very pleased with my stay at San Juan Airport Hotel from 12:15/19 - 12/16/19. 👏👍👏
Late breakfast serving No elevators from airport to hotel
Located in Isla Verde, San Juan Airport Hotel is within a 15-minute drive of popular attractions such as Condado Beach and Castillo de San Cristobal. This 3-star hotel has 125 guestrooms and offers conveniences like a restaurant, a 24-hour fitness center, and free in-room WiFi. It's connected to the airport in central Carolina, and a short drive from Carolina Beach and Isla Verde Beach.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
San Juan Airport Hotel's 125 recently renovated rooms provide iPod docks, coffee makers, and free local calls. 32-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include laptop-compatible safes, ironing boards, and desks.
Guests staying at San Juan Airport Hotel enjoy a 24-hour fitness center, 2 spa tubs, and free WiFi in public areas. Self parking is offered for USD 28.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a conference center, a 24-hour business center, and a computer station.
The property is convenient being that it’s right inside the airport. The rooms are renovated compared to the a few years back when I stayed for the first time, so that was a perk. I would definitely recommend if you’re traveling early from San Juan!
Thank you for your nice post regarding our San Juan Airport Hotel. We appreciate your business. See you soon!
My husband and I arrived at 930 after being on a cruise. We had to sit in the lobby for 5 hours until they would let us check in. By this time it was too late for us to be able to go to a beach or do any sightseeing. We went to the spa deck but there was no sun. Hot tubs were not that clean. You could see the water was oily on the surface. Obviously from oily people. Our room only had 2 bath towels, 1 hand towel and 1 washcloth for 2 people to use. There were hairs on the sink and pillows do they obviously weren't clean. Floors were dirty so we had to leave our shoes on. On the next morning they knocked on our door at 930 am to see if we were ready to check out. Check out isn't until noon but they wanted to rush us out early. Our flight wasn't until 5 pm so after sitting in the lobby the day before for 5 hours we didn't want to do that again. The front desk was very friendly and helpful on check out day but on check in they were rude and didn't want to help us with where to go and what to do.
Could you please tell me the room number and date you visited, your comments about your experience are concerning. Thank you in advance,
I like the cleanness of the room the breakfast and the rapid acess to the airport
Rube! Thank you for your wonderful review. We are delighted to hear that you appreciated our services, especially the good location and our complimentary breakfast before taking your flight. We also appreciate you highlighting the facility and the cleanliness; I will share with our housekeeping and engineering team, who will be happy to know that their work is being recognized. We look forward to welcome you back at San Juan Airport Hotel!
Very clean room. Little noisy can hear everything outside
Thank you for your review about our property. We are working on minimizing outside noise. Nice day,
What I liked is the convenience of hotel to flights. What I didn't like was it was a bit confusing finding the way to the hotel and a little eerie walking the hallways to it ....
Dear Guest, Thank you for your review and ratings! It was truly a pleasure to serve you at San Juan Airport Hotel. I hope that the accommodations and service were to your liking, as complete satisfaction is our goal. I must apologize for the signage confusion, as we are inside the very same airport at Terminal D. We are looking forward to your next visit and wish you the best in your business and personal endeavors.
It was not pleasant looking or smelling. The room was tiny for the price we paid. Windows did not open.
Looks like the hotel is in the airport area that is under reconstruction.
Dear Guest, Thank you so much for your feedback and ratings! We are glad to hear that you loved our services! Our family owned company aims to provide our guest with the best Hospitality Service in the industry. Terminal D will soon get back to business for small airlines! Thank you for choosing us during your travel adventures. We are happy to be your good choice. We hope to see you soon at San Juan Airport Hotel!! "Great service just steps away from your flight"
Near/in airport if needed. A bit stark, food ok but nice staff
Dear Guest, We are glad you liked our services! Our dedicated staff will be pleased to learn of your high praise. They worked diligently and it will provide them with great encouragement. We hope to see you soon at the San Juan Airport Hotel! "Great service just steps away from your flight".
Very convenient location after an overnight flight, and a friendly, helpful staff. Going through renovations, but those will only make it better soon!
Dear Guest, Thank you very much!! I am happy to read that you found our staff well trained, friendly and empowered to make the guest stay a great experience. I appreciate you highlighting our renovations, we are working very hard to improve our facilities and ammenities based on our guest preferenes! We look forward to welcome you back to a relaxing trip to the Caribbean. "Great service just steps away from your flight"!!
We would like to thank you for your recent review of The San Juan Airport Hotel. Look forward to your return when life comes back to normal. Stay safe,